Print problems after update to Mac OS Big Sur 11.6.2

[Anne_49BB]

After the latest update from Mac OS Big Sur to version 11.6.2, I encounter a strange printing problem when sending an image from Photoshop to the Epson PSC 700 printer. If I select "Photoshop manages colours", the printer dialogue box won't open and the file won't print. If I select Printer manages colours the file will print, but the colours are off.

I've already uninstalled and deleted all printer stuff and installed the driver again and made sure not ot select the airprint version. I've also installed Photoshop again and did a reset of the preferences. Nothing solved the problem. I wonder if anyone else has experienced this weird problem and found a solution.

I would be very grateful. 

Thanks in advance!

[TheDigitalDog]

If TM failed, you may need to simply download (and install from another boot drive), the original Big Sur:

https://support.apple.com/en-us/HT211683

[Anne_49BB]

Thank you! I downloaded Big Sur from the App Store to make a bootable installer. It happened to be version 11.6.2. So it seems you always get the latest version of the OS you want to install.

[Jackve6a]

Hi, Jack here.

I'm somewhat relieved to see that I'm not the only one with this problem.  The reason I'm relieved is that it proves I'm not going crazy.

I've done everything from uninstalling and reinstalling the Epson Driver package and Adobe Photoshop, to RESTORING Big Sur.  All to no avail.  

I had a session with Apple yesterday and I don't think I got the brightest spark on the block.  When I questioned him, he didn't have a clue about Photoshop, print drivers, or how the print file system is organised.  I too noticed that it was the Big Sur update sometime in November 2021 where everything went bad.  At that time I was using an Epson 3880 and had been for years, with absolutely no ICC profile problems.  Ever since then printing has been a disaster.  My 3880 was pretty worn out and I was planning on getting a P900 Espon, so I thought I would go for it in December 2021, only to find exactly the same problem.

In my discussions with the Apple 'expert' (ha) last night he said my last option was to wipe the disc and reinstall the opeating system.  I've done that once before and it created a ton of resetting of preferences and losing access to some older data.  I won't do that again.  My computer is a 2015(late) iMac and I prefer not to go to Monterey for fear it will make it slower than it already is, so I want to stick with Big Sur for now.

My plan is to try Apple again, only this time I'm not going to be so subservient to their wishes.  I will question the 'Senior Advisor' I get, and if he/she doesn't know squat about printing, like the last guy I talked to, then I'll push back and ask for someone else.  I'll do the same with Adobe and Epson as well.  I'll tackle Adobe and Epson next week.

I must have put over 15 hours into this problem so far, with absolutely no results.  I should mention, I have tried my other ICC profiles for MOAB paper and Ilford paper and they won't work either; however, the profiles for Red River paper do work.  That makes no sense to me at all.  Maybe I'll call Red River and ask what they did.

One last point.....I tried printing via the Apple Colorsync application and it couldn't find the right profiles either.

Maybe this is how class action law suits get started.  (Just joking, but it shows how frustrated I am with this issue.)

[Anne_49BB]

Hi, after having struggled with this issue for a couple of weeks and spending a lot of my spare time on it, I decided on a rather drastic solution. I don't want to upgrade to Monterey for a couple of reasons, so I bought a second hand laptop with Windows 10 and in one evening all necessary programmes were installed and printing with ICC profiles works just fine again. Luckily the Adobe CC suit can be installed on two different devices, regardless of the operating system. It feels strange though to have to switch to Windows to solve my problems. Many years ago it was the other way round.

[Jackve6a]

Thanks for your update. I worked in the PC/Windows environment for many years. As good as it is, I don’t want to go back. It is clear I have a bit of a long road ahead of me, but I’m going to work it out, somehow. I guess it is the engineer in me…I just can’t let let go of a problem. Sometimes that is a terrible affliction. Maybe this is one of those times 🙂

Jack

[Anne_49BB]

Keep me posted. I'd love to hear when you find a solution or workaround for the problem. For now I'll work with both operating systems, which isn't a problem for I've been working with both for a long time.

[rockpowered]

A reminder Apple won't fix this if they don't get enough pressure to acknowledge it. Please submit a bug report using the feedback.app in OSX.  I've filed a report the number is "FB9827649" make sure to mention it in your report so they can see it's more than you and post your report numver for others to use.

[Anne_49BB]

@rockpowered I did file a report with Apple and mentioned the number of your report. I didn't get a feedback number yet though. I'll mention it here as soon as get one. Let's hope it helps. This indeed seems more of an Apple problem than an Adobe problem.

[rockpowered]

And now you wait, it took almost a week until they reported back that they were unable to dignose with current information. Lets hope something happens.

[rockpowered]

This is how my current report looks

 

 

[Anne_49BB]

That reaction isn't very promising.

[rockpowered]

That's why it takes more than one person to report the issue so they don't just brush it off as  the typical "do a clean reinstall, wipe ", sort of response. 

[Jackve6a]

Thanks.
Will do.

Jack

[Jackve6a]

Jack here....

I made my report yesterday and included your FB number.  The access through the Feedback app seems to be for Beta products.  I had to send my feedback though the normal feedback channel on Safari.  Nevertheless, it is in and I'm sure Apple can work out to go and look for that FB number in the appropriate place.

Yesterday I tried Apple again and this time I got a very good and helpful adviser.  He understood the problem and went away to talk to Engineering.  He is to phone me next Wednesday (Jan 13, 2022) to tell me what he has found out.  I'll write what I learn here.

Does anyone know if moving to Monterey removes this problem?  Monterey has some issues with Photoshop, but I can handle those if Monterey makes this ICC profile thing work properly or should I say the way it used to work!

[rockpowered]

My problem with Montgomery is that they have sunset upgrades to Montgomery for my still very capable Mac, so it's not really an option for me

[daniell19215538]

Same for me, my Imac cannot upgrade to Montgomery. It will be easier if Epson redo their ICC profiles to make them work with the latest patch. Third party paper profiles are working.

[rockpowered]

The problem here is this is not an Epson only issue. I use a Canon printer and for me even third party will not work.

[NB, colourmanagement]

Hi Rockpowered,  you wrote "I use a Canon printer and for me even third party will not work." 

Please explain further what you mean?

It seems there are issues with the latest OSX update and profiles / permissions, is that what you're referring to?

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management

[rockpowered]

I'm referring to the same issue this entire thread is about. Someone mentioned they thought epson needed to update their profiles and I'm indicating this issue is not confined to only Epson profiles being the only causalty  of the update.

[NB, colourmanagement]

Thanks for clarifying.

[Chipperr]

Isn't this an Adobe problem to fix?  I can't see why it would fall on Apple's shoulders, or Epson's as their print clients still work.

[rockpowered]

This was the result of a security fix to colorsynch that was patched in the last update. It appears that Apple update caused unintended problems. The fact that it's not an issue in Montgomery points to an easy fix if Apple looks under the hood a little more,

[TheDigitalDog]

---

@Chipperr wrote:

Isn't this an Adobe problem to fix?  I can't see why it would fall on Apple's shoulders, or Epson's as their print clients still work.

---

The answer: no. It's an OS bug that was fixed in a later OS.

[rockpowered]

So did Engineering ever get bsck to him nd him to you?

[NB, colourmanagement]

Seems like Mac OSX Big Sur 11.6.2 has a bug that affects print profile use, you'll need to await Apple's fix

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management
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