Print problems after update to Mac OS Big Sur 11.6.2

[Anne_49BB]

After the latest update from Mac OS Big Sur to version 11.6.2, I encounter a strange printing problem when sending an image from Photoshop to the Epson PSC 700 printer. If I select "Photoshop manages colours", the printer dialogue box won't open and the file won't print. If I select Printer manages colours the file will print, but the colours are off.

I've already uninstalled and deleted all printer stuff and installed the driver again and made sure not ot select the airprint version. I've also installed Photoshop again and did a reset of the preferences. Nothing solved the problem. I wonder if anyone else has experienced this weird problem and found a solution.

I would be very grateful. 

Thanks in advance!

[annm88056885]

Yes, the bug does indeed still appear in subsequent versions of Big Sur... so waiting for the next version to fix it didn't work. I held out hope for a while (and completely stopped printing during that time!), did the next two incremental upgrades which didn't fix the problem, and then gave up and moved backward. Sigh. 

Interesting to hear that there has been some success via Color Sync, though! 

[LoveToFrame]

Everytime my mac updates it totally knocks the colours when printing on my canon pro 4000. 

After lots of investigating the solution is to uninstall all printers and reinstall the drivers. 

Works everytime

P.S

I turn off auto updates so i know when and whats needed

Russ

[daniell19215538 · Accepted solution]

Good news,  after the update to Big Sur 11.6.5 the issue is finally resolved (hope it will not come back at the next update).

After the update to 11..6.5, I delete my Epson 3880 from the printer list and re-install the printer driver then add the printer in the printer list again. All the profile come back like before in Lightromm and photoshop.

[NB, colourmanagement]

Daniell, thanks for posting the update about Mac OS 11.6.5, this will help a lot of other users.

Perhaps you'd let us know whether the profiled prints seem accurate now you've updated?

neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

[Brad @ Roaring Mouse]

You beat me to it! I came to report the same thing. The first thing I did when I installed 11.6.5 today was check Colorsync!

Crossing fingers it's fixed for good now.

[rockpowered]

After the latest update to 11.6.5 I can confirm the print settings dialouge now once again fucntions. I have not tried a calibrated print yet but maybe others will pass on if this is indeed a resolution to the problem

[jeffhenny]

Hello, 

I have been having a lot of issues printing on my P800 through PS CC using Big Sur, I am updated to the most current version.... 

For years I had been printing great almost perfect prints at the touch of a button. 

Now my prints are magenta and flat, I have tried every way of printing through PS and have tried options but not finding that ease I used to have printing with my P800. 

Wondering if you guys think that updating to Monterray will solve this for me? 

I never had issues with profiles not showing up or anything like that, but just seeming like they were never attaching when I press print. Even the PS print preview would look much different then my file. 

Today I was on with someone from Adobe for over an hour and they had no solution. 

I have deleted and added printers profiles so many times already. 

From what I have read a update to Monterrey and readding my printer may fix this? Any help here. 

ITS DRIVING ME CRAZY and making my printer useless....

THANK YOU 

[Jackve6a]

This problem has not been managed well by either Apple or Adobe.  I first ran into it with my iMac last December as did many others.  That was after a Big Sur update.  What happened is that the Epson ICC profiles went missing when printing with Photoshop into my Epson 3880 printer and I couldn't even get into my Epson printer driver from Photoshop.  I noticed that people who had upgraded to Monterey did not seem to be having a problem, so that's what I did and everything started working again as it was suppose to.

In the latter part of December I purchased a new P900.  Initially, everything worked fine.  Then Apple posted an update to Monterey and, wham, the whole missing Epson profile thing hit again.  I worked at going back a version, but the Apple people I talked to were no help at all, unless I was willing to erase my drive and start from scratch again.  Thankfull, I didn't go that far, because a week later up came Apple with yet another revision and miraculously everything worked again.  However, that was after I reinistalled the Epson driver for the P900.  I now have a Mac Studio and thought my problems were all gone, but last week it happened again after an Apple update.  This time I reinstalled the Epson drivers again and that seemed to fix things.

To answer your question directly, I recommend that you leave Big Sur and move to Monterey, providing your Mac will take the upgrade.

I also want to be sure you understand how to properly reinstal your Epson driver, so I'll go over that now.

First, go to this Epson link and print out the instructions.  https://epson.com/Support/wa00350

Follow what they say exactly.  You do have to uninstall the drivers before reinstalling them.  When you get to the point where you need to get the Epson drivers for your P800 go to this Epson support page:  https://epson.com/Support/Printers/Professional-Imaging-Printers/SureColor-Series/Epson-SureColor-P8...

Be careful.  When you see where the Operating System is listed, it will be macOS 10.15.x (detected).  That so called 'detected' doesn't work.  You need to click on that and go to the correct macOS for your computer.  Then make sure you click on GO.

You can then downlod the Drivers and Utilities Combo Package Installer.  The instructions given are very good so you can just follow them.  [Note: I connect my P900 with a USB connection.  I don't know what you use, but they  explain that carefully, so you can make the right selection.]

When you uninstall the Epson drivers initially, that action will uninstall any other Epson printers you have, so you'll have to go to the proper Epson support page for those printer(s) and reinstall them as well.

I used to just go to the support page and reinstall the drivers, but that never worked.  It wasn't until I came across the Uninstall/Install support page that I had success.

I hope this works for you.  All of us that dealt with this problem starting in December 2021 know that this problem is caused by some updates to the macOS, not Adobe or Epson.

By the way, I did try to print for a time by selecting the CONTROLLED BY PRINTER in the Photoshop printer page and then used ColorSync directly to get the right profile.  I didn't find that convenient nor did I find the results consistant.

Cheers,

Jack

[TheDigitalDog]

---

@Jackve6a wrote:

By the way, I did try to print for a time by selecting the CONTROLLED BY PRINTER in the Photoshop printer page and then used ColorSync directly to get the right profile.  I didn't find that convenient nor did I find the results consistant.

---

Because Managed by Printer and Managed by Application are absolutely not the same color management path! 

[Jackve6a]

Exactly--you're right.  

When I was down and out with the problem I had, I was trying anything and everything as I had to get some prints out for a client.  That was not an enjoyable week for me.

[thomasnash]

---

@Jackve6a wrote:

Be careful.  When you see where the Operating System is listed, it will be macOS 10.15.x (detected).  That so called 'detected' doesn't work.  You need to click on that and go to the correct macOS for your computer.  Then make sure you click on GO.

This is the single most useful bit of information I have read on this (or any other) forum for a long time.

I have been struggling for many days, burning up nearly $200 of Epson ink and Ilford paper, trying to get rid of a green cast on prints from an old reliable 4880 that had not been used for a couple of years. I had updated Epson drivers and installed them in an old iMac and a new MacStudio under Monterey, but missed that Epson's driver download site points at the wrong OS version in the default "detected" OS that first appears. I saw "10.15x" and proceeded to download the wrong "new" driver forgetting that Monterey is 12.x.

A long conversation with Epson convinced me that the hardware was fine and I should look for a software issue, which I had suspected for a long time, but he never pointed at a potential driver version problem. At any rate most of my color cast problem is gone with the correct driver. There may be a slight shift from what I got with earlier prints and compared to calibrated screens, but it now falls into a range I think I can manage, perhaps with custom profiles.

Epson needs to fix this download web site! For the record, I am having no problems with Apple's latest, including beta, versions of Monterey, and Adobe LR and PS are doing fine running native on Apple Silicon.

[thomasnash]

The correct Epson 10.85 driver for the 4880 also resolves the "16 bit  problem". 16 bits works fine and makes very little difference, of course, but what little difference I can see is in the right direction.

[Kevin Stohlmeyer]

Update to Monterey - there were reports of it being resovled in Big Sur but then coming back with the next update after.

[TheDigitalDog]

Update to Monterey - there were reports of it being resovled in Big Sur but then coming back with the next update after.

By @Kevin Stohlmeyer

To be clear, the next update after being that from Big Sur, not Monterey right?

[Chipperr]

Yes, could someone please post about the new Big Sur 11.6.6 update - if things are still working (or not).  Thanks!

[Brad @ Roaring Mouse]

Re: Big Sur 11.6.6 update

I will let you know. I'm just about to install it. (for better or for worse 😉 )

[Kevin Stohlmeyer]

Correct. Subsequent Big Sur updates seem to have bricked some printers again. The solution is to move to Monterey.

[jeffhenny]

THANK YOU EVERYONE, trying now....

[jeffhenny]

Installed and updated everything..... 

When I look in Colorsync I dont see epson profiles, but they show up in PS Printer dialog..

Where are they on my computer? 

Also my print preview is still coming up looking terrible... 

[TheDigitalDog]

Missing profiles may be due to where the Epson drivers install the ICC profiles and how. Epson should be placing the profiles in the path below, which ends up being deep inside a 'package' and difficult to get to:
/Library/Printers/EPSON/InkjetPrinter2/ICCProfiles/
IF you see a folder named ICCProfiles and open it, you'll see one or more items, the names will vary depending on the printer. You may have to try opening the following package to inspect the contents for the actual ICC profiles. Because this is a package, you need to use the contextual menu option (Control Click) to Select "Show Package Contents" and you should see a list of all the ICC profiles inside that package. Copy or move them on your Mac to the folder where most of the other profiles reside: 
/Users/~/Library/ColorSync/Profiles
Quit the Adobe product, restart it, they should now show up.

[jeffhenny]

I'm a bit lost..... 

I cant find any profiles other then what in my Colorsync folder which is my monitor profiles...

This is what is coming up in PS, not sure which set of profiles I should be using or if they even exist?

Also in printer features wondering if i am messing something up. 

Anyone in NYC? Would literlly pay someone to come help me!

[TheDigitalDog]

Your 2nd screen capture shows all kinds of paper profiles in Photoshop. You pick the profile based upon the paper and settings for which the profile was built. 

[jeffhenny]

I am aware they are there, I can see that part. 

I am having trouble locating the actual .icc files on my computer..... 

Also from my screen shots I have two sets of profiles and wondering if anyone can share with me which they think is the most current and proper....

Thank you 

[TheDigitalDog]

Missing profiles may be due to where the Epson drivers install the ICC profiles and how. Epson should be placing the profiles in the path below, which ends up being deep inside a 'package' and difficult to get to:
/Library/Printers/EPSON/InkjetPrinter2/ICCProfiles/

IF you see a folder named ICCProfiles and open it, you'll see one or more items, the names will vary depending on the printer. You may have to try opening the following package to inspect the contents for the actual ICC profiles. Because this is a package, you need to use the contextual menu option (Control Click) to Select "Show Package Contents" and you should see a list of all the ICC profiles inside that package. Copy or move them on your Mac to the folder where most of the other profiles reside: 
/Users/~/Library/ColorSync/Profiles
Quit the Adobe product, restart it, they should now show up.

[Jackve6a]

I did this back in December and it didn't work.  I now have them in the spot that Epson wants them in and everything works fine, but that is in Monterey (latest as of May 2022).