Printing issues

[Qiara2965290513vs]

I've been trying to upload images so that I can print and when I click print the program closes out? Can anyone help me figure this out. Thanks

[kglad]

what adobe app?

[Qiara2965290513vs]

I'm sorry Photoshop

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Qiara2965290513vs]

Ok thank ypu...I'm trying my best to learn this program

[kglad]

you're welcome.

p.s. while awaiting an expert's response, update your printer's driver and see if that fixes the problem.  if not, indicate your os version, your printer type and model and your printer driver version.

[NB, colourmanagement net]

@Qiara2965290513vs 

Not sure what you mean by "upload images", do you mean open an image in Photoshop and click print"?

IF it’s a MAC, reset printing system:
On your Mac, choose Apple menu System Preferences, then click Printers & Scanners
Press and hold the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
After you reset the printing system, the list of printers in Printers & Scanners preferences is empty.
Reinstall the print driver, only from the manufacturer, not Apple.

Also take a look at the following article and check if that helps: 
https://helpx.adobe.com/photoshop/using/printing-color-management-photoshop1.html

You may like to re-install the printer drivers to check if that makes a difference?

Here is some general Adobe [Mac and Win] info on printing problems,
https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html
Simple reset: hold the space bar when you open the print window. It resets the print dialogs

- - - - - - - -
If that doesn’t help -
Here is some troubleshooting advice:
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

I hope this helps - if not I'll also post how to reset preferences properly 

neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

[NB, colourmanagement net]

@Qiara2965290513vs 

Perhaps try a thorough reset of Photoshop preferences? 

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 

If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

1. Quit Photoshop.
   
   
2. Navigate to Photoshop's Preferences folder.
   macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
   Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
   
    
   Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings
   
   
4. Open Photoshop.
   
    New preferences files will be created in their original location.
   

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files. 

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. 

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 

  Library will now appear in the list - below the current user's “home” directory. ]

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

Note for those on macOS:

Preference preservation is affected by macOS permissions, 

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Still got problems?

It may even be time to reinstall Photoshop. 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management