Printing out of CS5 on Epson 7900 prints gray in paper white areas?

[cameraguy5]

When I print out of CS5 on my Epson 7900 printer, the area around the photograph that is suppose to just be paper white (no ink) is printing a light grey. The grey fills the entire printable area of the sheet of paper. That grey does not print though, on the actual photograph....the photo prints fine. I thought it was the printer, but then I fired up CS4 and printed with no problems at all.....then I went back to CS5 and got the problem again.

I'm using all the current drivers etc. for the printer. I'm on a Mac Pro running SnowLeopard 10.6.3. If anyone has any ideas about what this might be, I'm listening!

Thanks

[elolaugesen]

Hi: just checked out your comments about the tag "bkpt" mine is the same     all the ones that work have the tag   all the ones that are missing the tag have issues with the printer and the dark surround....

you may be on to something...

cheers Elo

[Was DYP]

I am not sure the tag "bkpt" is the culprit here. 

Profiles created from ProfileMaker Pro do not have the tag "bkpt" and produce the scrum dot.

Profiles created from MonacoProfiler have the tag "bkpt" and DO NOT produce the scrum dot.

Profiles created from EFI Color Profiler DO NOT have the tag "bkpt" and DO NOT produce the scrum dot.

I am afraid it is something else that is causing this. Maybe others that have created profile from ColorMunki and i1Match can check this but I think they would show the same behavior as  ProfileMaker Pro.  If there is a way to edit a profile and add  the tag "bkpt" maybe we could find out.

[elolaugesen]

Look at this new driver update..  Will test as soon as my new cartridges arrive..

Drivers & Support: Epson Stylus Pro 3800

Back to all support options for Epson Stylus Pro 3800

Download

Mac OS X Common Updater  {v.5.0:} 28-Dec-2010, 35.0MBs

Operating Systems:

Mac OS X - PowerPC, Mac OS X - Intel

Languages:

English, Français, Nederlands, Deutsch, Español, Italiano, Portugues

Products:

Epson Stylus Pro 11880, Epson Stylus Pro 3800, Epson Stylus Pro 3880, Epson Stylus Pro 4000, Epson Stylus Pro 4400, Epson Stylus Pro 4450, Epson Stylus Pro 4800, Epson Stylus Pro 4880, Epson Stylus Pro 4900, Epson Stylus Pro 7400, Epson Stylus Pro 7450, Epson Stylus Pro 7600, Epson Stylus Pro 7700, Epson Stylus Pro 7800, Epson Stylus Pro 7880, Epson Stylus Pro 7890, Epson Stylus Pro 7900, Epson Stylus Pro 9400, Epson Stylus Pro 9450, Epson Stylus Pro 9600, Epson Stylus Pro 9700, Epson Stylus Pro 9800, Epson Stylus Pro 9880, Epson Stylus Pro 9890, Epson Stylus Pro 9900

WHQL Certified:

No

File Format:

DMG

Additional Information:

Improvements:

• Improved behaviour when printing on custom media.
• Improved printer pool function.
• Improved empty cartridge display in the driver utility panel

[elolaugesen]

Epson Common updater..   no difference in printing...

aperture works, lightroom works, PSE6 works(lousy colours)     but PSE9 and CS5 photoshop do not work properly

except   some profiles work and some do not....why??????

[Was DYP]

except   some profiles work and some do not....why??????

I appears to be an interaction with Apple & Colorsync (when print through Apple's new printing path) invloving profiles created from some profile creation software. At this point I have not heard anything as to what the difference is between these profiles. Maybe when i1Profiler gets released we may hear that.

Printer drivers do not seem to be the issue here.

[Dave_Polaschek2]

What we currently know about how to resolve the problem is available in the Tech Note http://kb2.adobe.com/cps/873/cpsid_87360.html

[elolaugesen]

Dave Polaschek

all of this has been done tried version 2.4 profiles........ running completely

according to the note http://kb2.adobe.com/cps/873/cpsid_87360.html

contacted profile supplier....

cheers elo

[elolaugesen]

Fellow sufferers:

I have left you all. 

I purchased Spyder3PrintSR. 

All of my problems have now been left behind.  Everything seems?? to work as it should.

My clients for giclees say the images look better than before.  clearer, sharper, better colors.   Yet I used specially generated profiles (xrite) from my printed targets, sent to my supplier of paper, then generated by very expensive software and hardware.

Spyder is easy to use and I can now get on with printing without worrying about having to use the bypass procedure.

note all profiles are ICC specification 2.0     (what am i missing from 2.4 and 4.0?)

cheers elo

[Arnie_S]

I had a similar problem with my Epson 3880, using Snow Leopard 10.6.7 and Photoshop 12.0.4.  I was getting a light cyan border around my prints on the white area of the paper.  It wasn't effecting the print itself.  After reading this thread, it appeared the problem was the ICC profile version.  I had created a custom color profile using a ColorMunki from X-Rite.  That's when I started having the problem.  I called X-Rite and they confirmed there is a bug with the Mac OS when using version 4 of an ICC color profile.  The solution was to re-create the ICC profiles, for both the monitor and the printer with the version number set to 2. 

With the X-Rite software, in preferences, there are two drop down choices for version 4 (default) and version 2, one for the monitor profile and one for the printer profile, change both to V2 and re-create your profiles.

I did a test print and did not have a cyan border.

I hope this helps.

Arnie...

[elolaugesen]

I assume this based on my previous test2 is 2.0 of profile not he 2.4 version

[Arnie_S]

Correct Elo.  My test was done with Version 2.0.0.  This was the only option on the X-Rite software, and since I only print from Photoshop, that was the only software tested.

Arnie...

[elolaugesen]

forgot to say the profiles work with aperture and lightroom it is only CS5 and PSE9 that the problem occur...

[Hayo_Baan]

I recently upgraded to Lion and the problem is back (using a HP B9180 on Mac OS X 10.7).

After all this time the problem still isn't solved???

[Chris Cox]

Apple thought they had it solved.  Please file a bug report with Apple so they know that customers care about it.

[elolaugesen]

Sorry to hear it is back.

first I no longer have the problem as I only use profile 2.0 for all my work. I bought spyder print 3 from datacolor. 

However consider that the problem did not exist with lightroom, aperture, CS4 or PSE6. (this may be because they handle margins differently)

I would therefore be more inclined to check what adobe is doing.....

likewise

If  use epson profiles and let the printer control printing there does not appear to be a problem with the epson 2.4 generated profiles.

I just took time out and ran a test using the same xrite generated profile 2.4

     result   PSE6  worked as it should

               PSE9 printed the cyan dark border all around the tiny one inch image.

therefore look at Adobe engine that is common to both pse9 and CS5

cheers elo

[Hayo_Baan]

Hi Chris,

I filed report 9955819 with Apple. But I'm also with Elo in that it does seem to be CS5 (i.e., Adobe) related, not (purely) Apple!

Hi Elo,

The paper profiles that give me this problem are 2.4 profiles, so I guess it is profile version related. But as these problem profiles also do not contain bkpt info, this may be the cause too as people suggested earlier.

Hope either Apple or Adobe solves this soon…

[Chris Cox]

It's the Cocoa print path plus version 4 color profiles.

Photoshop CS5 is the first version to use the Cocoa print path.

This is an Apple bug, that they've been trying to fix for a while.

[Hayo_Baan]

Chris Cox wrote:

It's the Cocoa print path plus version 4 color profiles.

Photoshop CS5 is the first version to use the Cocoa print path.

This is an Apple bug, that they've been trying to fix for a while.

Ah, now it makes sense that CS5 suffers from the problem while some other applications do not.

Let's hope Apple solves the problem soon…

[matthewbmedia]

If the data point helps - I'd like to note that other cocoa apps handle these profiles just fine. (Pixelmator, Aperture, Preview) - In fact, this is my worfklow right now for hahnemuehle Fine Art Pearl in CS5 - I send a 16 bit Tiff over to preview and print from there.

[Chris Cox]

Most other apps (Cocoa or not) aren't using the same color managed printing APIs as Photoshop.  But Photoshop needs to use the APIs it does in order to get higher quality results.

Other apps that do use the same APIs (Lightroom for instance) see the same problem.

Apple's printing group is quite aware of the issue.  (and if not, there is a large, vocal developer who will reacquiant them with it)

[elolaugesen]

why do we not just see it as it is  

the only two applications with a problem are PSE9 and Photoshop CS5...

it is obviously not printer drivers as it happens to all drivers from different companies

Aperture, preview, pse6, pse4, and preview works, iphoto....

finally no problem with CS4...

in all cases the 2.4 profile from xrite.   no problems with 2.0 profiles form xrite or datacolor...  nor with profiles used by epson printing with their own 2.4 profiles...

only one test left   try to assign an xrite 2.4 to an epson controlled printer ....  (will not be home for two weeks can not test)(i think I tried it but it was late at night had a problem and walked away to bed.)

????????

adobe......

[Chris Cox]

the only two applications with a problem are PSE9 and Photoshop CS5...

Again, other applications using the same printer APIs have the same problem.

No, it is not in the printer driver per-se, it is in the color profiles that the printer driver specifies plus a bug in ColorSync.

Only printers that specify an ICC version 4 profile will hit the ColorSync bug.

Only applications that use the more recent printing APIs will hit the ColorSync bug.

Please read the rest of the topic and the history of troubleshooting that has already been done.

[Was DYP]

But, the other worm in this mess is that V4 profiles created with MonacoProfiler, i1Profiler, EFI Color Profiler Suite and maybe others have never had this problem of printing gray in paper white areas.

[Hayo_Baan]

Well after a long wait and some extra information exchange, Apple (finally) came back to me with their verdict about this problem: it's not them, it's Adobe that is at fault here.

Interestingly, they also advised me of the fact that Adobe does have a fix for the problem but that as the problem is (also) profile version related, they will not be putting it into CS5 and that I'll have to wait for CS6 to get this fixed. Go figure…

Cheers,

Hayo Baan

[Chris Cox]

Adobe can't do anything about Apple's ColorSync bug.

Apple has already put out a fix for this problem, then had a regression (they broke it again).