Problem with Camera Raw. The screen doesn’t show the pictures but a tiny pixels

[sarab35518949]

Hello I have a problem with Camera Raw.

When I open an NEF or RAW files with the software the screen doesn’t show the pictures but a tiny pixel.

I tried to delete it and re-install photoshop. I upgraded 9.8 camera raw and computer software. I may have deleted something while I was tidying the mac.

I can not fix this problem. Can we help me? Thankss

I have a macbook pro retina 15.

[c.pfaffenbichler]

Does turning off Photoshop > Preferences > Camera Raw > Use Graphics Processor and restarting Photoshop have any bearing on the issue?

[sarab35518949]

I tried but nothing change ;(

[Just Shoot Me]

What do you see if you select Fit To Screen in the Zoom section.

What software did you use to get the image from the camera/memory card to the computer?

[c.pfaffenbichler]

What software did you use to get the image from the camera/memory card to the computer?

Occasionally it has been mentioned that Nikon software may damage images in transfer.

[sarab35518949]

I don't use any software to download pictures from the camera.

[c.pfaffenbichler]

What have you done or general trouble-shooting so far?

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

Is ACR fully updated?

[sarab35518949]

-Zoom doesn't work.

-I don't use any software to download pictures from the camera.

-This happens with all the files in the nef and raw on my computer. the image is real because lightroom opens. I also tried to open other people's images. nothing. the photos are not displayed.

[Just Shoot Me]

What do you mean by "They open in LR"?

Please show a screen shot of the LR Develop module with that image displayed and a screen shot of Bridge with that image selected and displayed.

[sarab35518949]

lightroom and bridge open my photo. it's a problem of camera raw

[Just Shoot Me]

Not sure but that is a Fake File and or a File that contains No Data.

At the bottom of the ACR screen is states image size 0.01cm x 0.02cm with a file size (0.0MB).

No wonder it is blank.

[Jeff Arola · Accepted solution]

At the bottom of your acr dialog is the Workflow Options.

Click on that and in the Workflow Options dialog uncheck Resize to Fit

[sarab35518949]

OMG!!!!

this is the problem.

thank you so much!!! now I see my photo!!! thankss