Skip to main content
Z
Zofia36725877vmx5
Participant
April 14, 2024
질문

Problem with my paid plan

  • April 14, 2024
  • 2 답변들
  • 245 조회

Hi, I bought a plan for 19,99 Euros at 04.04.2024. It was working untill today. Few minutes ago I opened creative cloud at my computer and I can't open photoshop or others programs. I got invoice for purchase of this plan and in my History of invoices and settlements I can see this plan is paid. Asking for a quick help 🙂

이 주제는 답변이 닫혔습니다.

2 답변

Z
Zofia36725877vmx5작성자
Participant
April 16, 2024

I got a message "As I can check you were subscribed for the Creative Cloud All Apps 100GB, the subscription got canceled as your account is linked to fraudulent activity." I'm surprised cause I bought this subscription from Adobe website. Adobe support told me that I have to wait 5-7 bussiness days for they respond and thats all. They cancelled my subscription but i didnt do anything.

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
April 14, 2024

You need to tell us what actually happens when you try to open, and also how you attempt to open. From the CC app? By opening a file, from the Windows taskbar or start menu?

 

Do you get any error messages?

약관 및 조건Accessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices