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Hello I keep having the same problem, the shortcuts in my photoshop do not work , I have already uninstall and install the program many times , not seem to work. The sameimage shows up.
Hi there,That doesn't sound good. Have you tried resetting the preferences of Photoshop and see if that helps?
Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. https://helpx.adobe.com/photoshop/using/preset-migration.html