Problems with installation

[Amalie265841805q0a]

Hey, i have been trying to install Photoshop on my Mac, but everytime it tells me to type in my password, it says it's wrong. I have even tried to change my password, but I still can't log on. Can anybody help?

[jane-e]

@Amalie265841805q0a 

Are you using your Apple ID PW or your Adobe PW to install an application?

Jane

[Amalie265841805q0a]

Im pretty sure it's Adobe PW, but i've tried with both

[jane-e]

Can you make sure you are following these instructions?

https://helpx.adobe.com/creative-cloud/help/download-install-Photoshop.html

Jane

[Amalie265841805q0a]

I should be following the instruction. The problem is when i try to log in. It just says im writing the wrong password, but i have tried it many times

[TheDigitalDog]

You install modern versions using Adobe Creative Cloud. Is this where you're trying to enter a password that fails? 

[Amalie265841805q0a]

Yes it is

[Jeff Arola]

Can you post a screenshot of the offending dialog asking for the password?

[PECourtejoie]

! MAKING SURE THAT THE PASSWORD YOU TYPE IN IS NOT VISIBLE!

[Hazel27989136w6vc]

Im having the exact problem! Cant install any of the sofware I just paid for 😞 Tried changing my password, retyping both like 100 times, so frustrating!

[Trevor.Dennis]

Hi Hazel.  It would be better if you could start a new thread with your issue.  Tell us what operation system and version you are using?  Are you able to log in to Creative Cloud app?

What country are you posting from? (In case it is not on the list of allowed countries)

https://www.adobe.com/special/products/creativecloud/pdfs/cc-availability-matrix.pdf

I use the same password to log in to these forums as I use to log in to the Creative Cloud app.  Is that the same with you?