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claus16B8
Participant
May 27, 2025
Answered

problems with opening psd files in photohsop

  • May 27, 2025
  • 2 replies
  • 985 views

I cannot open my files and it writes this error when I try : 

cannot load user measurement scale preset file because photoshop does not recognize this file type psd

cannot load user measurement scale preset file because photoshop does not recognize this file type.

 

And they are psd files. 

Correct answer Trevor.Dennis
quote

"Older Software"? Which version of Photoshop are you running?


By @Semaphoric

 

It makes you wonder where the PSD files came from?  It might be that another user saved from a more recent version, and did not have Backward Compatability maxed.  John, it was you who pointed out the importance of that when I was having problems with Displacement Maps a few years ago.

 

@claus16B8 if you are using CS6 or older, and the PSD files giving you problems were supplied by another user, ask them to save them again with this Preference setting

2 replies

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
May 28, 2025

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td-p/11601738?page=1

C
claus16B8Author
Participant
May 27, 2025

I am considering changing software for my photographic work due to Adobes systems being unreliable and expensive and upon that you cannot get support for old software which you have bought for a lot of money.

Anyone else wants to comment on this ?

Semaphoric
Community Expert
SemaphoricCommunity Expert
Community Expert
May 28, 2025

"Older Software"? Which version of Photoshop are you running?

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity ExpertCorrect answer
    Community Expert
    May 28, 2025
    quote

    "Older Software"? Which version of Photoshop are you running?


    By @Semaphoric

     

    It makes you wonder where the PSD files came from?  It might be that another user saved from a more recent version, and did not have Backward Compatability maxed.  John, it was you who pointed out the importance of that when I was having problems with Displacement Maps a few years ago.

     

    @claus16B8 if you are using CS6 or older, and the PSD files giving you problems were supplied by another user, ask them to save them again with this Preference setting

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