• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
25

Program Error Diagnostic Plugin feedback

Adobe Employee ,
Jan 29, 2021 Jan 29, 2021

Copy link to clipboard

Copied

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

TOPICS
macOS , Windows

Views

149.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

Hi all,

 

Wanting to extend an apology for the program errors you've faced and give an update on our progress. 

At this time we have a lot of data that the team is investigating and taking action on hopefully resulting in some fixes for these errors. For the time being, we'll lock this thread so others don't feel they need to add new diagnostic plugin log data.

 

Also want to say thanks to every one of you who provided logs to help with the team's investigations. We really appreciate your partic

...

Votes

Translate

Translate
Adobe
replies 1148 Replies 1148
New Here ,
Feb 10, 2021 Feb 10, 2021

Copy link to clipboard

Copied

I'm having an issue saving files when I'm saving as the same file type but not as a different one. any help would be greatly appreciated

 

Photoshop Error information
Code: -20
Text: because of a program error
Message: Could not save “a624 E Franklin St Hartwell GA-26.jpg” because of a program error.
Stack:
Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
0 address: 0x111fc1e3d base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000111fc1e79 Adobe Photoshop 2021 + 146632313'
1 address: 0x10fdd3e6e base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010fdd3e6e Adobe Photoshop 2021 + 111054446'
2 address: 0x10fdd40f1 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010fdd40f1 Adobe Photoshop 2021 + 111055089'
3 address: 0x10fdd2265 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010fdd2265 Adobe Photoshop 2021 + 111047269'
4 address: 0x10fdd4472 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010fdd4472 Adobe Photoshop 2021 + 111055986'
5 address: 0x10fd02527 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010fd02527 Adobe Photoshop 2021 + 110196007'
6 address: 0x10fd01136 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010fd01136 Adobe Photoshop 2021 + 110190902'
7 address: 0x10ea0fe9d base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010ea0fe9d Adobe Photoshop 2021 + 90328733'
8 address: 0x10e98c1ee base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010e98c1ee Adobe Photoshop 2021 + 89788910'
9 address: 0x10e98b965 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010e98b965 Adobe Photoshop 2021 + 89786725'
10 address: 0x10fcf7874 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010fcf7874 Adobe Photoshop 2021 + 110151796'
11 address: 0x10fcf60fa base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010fcf60fa Adobe Photoshop 2021 + 110145786'
12 address: 0x10fcf4ebb base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010fcf4ebb Adobe Photoshop 2021 + 110141115'
13 address: 0x10fdcccf5 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010fdcccf5 Adobe Photoshop 2021 + 111025397'
14 address: 0x10fdb5568 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x000000010fdb5568 Adobe Photoshop 2021 + 110929256'
15 address: 0x10fdb5674 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x000000010fdb5674 Adobe Photoshop 2021 + 110929524'
16 address: 0x10fc8f2ce base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x000000010fc8f2ce Adobe Photoshop 2021 + 109724366'
17 address: 0x189d27aa5 base: 0x189ccf000 module name: 'Spaces' symbol info: '17 Spaces 0x0000000189d27aa5 PluginMain + 127797'
18 address: 0x7fff23157f1e base: 0x7fff22cb9000 module name: 'AppKit' symbol info: '18 AppKit 0x00007fff23157f1e -[NSApplication _handleEvent:] + 65'
19 address: 0x7fff22ce86af base: 0x7fff22cb9000 module name: 'AppKit' symbol info: '19 AppKit 0x00007fff22ce86af -[NSApplication run] + 623'
20 address: 0x10fc8feb2 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010fc8feb2 Adobe Photoshop 2021 + 109727410'
21 address: 0x10fc9215d base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x000000010fc9215d Adobe Photoshop 2021 + 109736285'
22 address: 0x10fdb5e4c base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '22 Adobe Photoshop 2021 0x000000010fdb5e4c Adobe Photoshop 2021 + 110931532'
23 address: 0x10fb6bccb base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '23 Adobe Photoshop 2021 0x000000010fb6bccb Adobe Photoshop 2021 + 108530891'
24 address: 0x1093ee259 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '24 Adobe Photoshop 2021 0x00000001093ee259 Adobe Photoshop 2021 + 12889'
25 address: 0x7fff203fc621 base: 0x7fff203e7000 module name: 'libdyld.dylib' symbol info: '25 libdyld.dylib 0x00007fff203fc621 start + 1'
26 address: 0x1 module name: '<unknown module>' symbol info: '26 ??? 0x0000000000000001 0x0 + 1'

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 10, 2021 Feb 10, 2021

Copy link to clipboard

Copied

Have also tried these suggestions, but error won't copy and paste.  Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 12, 2021 Feb 12, 2021

Copy link to clipboard

Copied

opening a file doesn;t work:

 

Photoshop Error information
Code: -1

Text: because of a program error

Message: Could not complete your request because of a program error.
Stack:

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 13, 2021 Aug 13, 2021

Copy link to clipboard

Copied

same here 😕

 

Cyprian Lothringer /// mai@cyplot.de

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 15, 2021 Feb 15, 2021

Copy link to clipboard

Copied

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
0 address: 0x00007FF7E0772056 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
1 address: 0x00007FF7DEF699C0 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
2 address: 0x00007FF7DEF68F19 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
3 address: 0x00007FF7DE54B434 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
4 address: 0x00007FF7DE54B0C1 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
5 address: 0x00007FF7DE54B2C1 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
6 address: 0x00007FF7DE54B0E1 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
7 address: 0x00007FF7DE55445D base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
8 address: 0x00007FF7DEFA9F7E base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
9 address: 0x00007FF7DEFAC451 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
10 address: 0x00007FF7DEFABF36 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
11 address: 0x00007FF7DEF86A89 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
12 address: 0x00007FF7DCC785F6 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
13 address: 0x00007FF7DCC7867D base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
14 address: 0x00007FF7DCC6CBD8 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
15 address: 0x00007FF7DCC8198C base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
16 address: 0x00007FF7DCF07AEF base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
17 address: 0x00007FF7DCC6F26B base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
18 address: 0x00007FF7DCECC372 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
19 address: 0x00007FFEFB6D7C24 base: 0x00007FFEFB6C0000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFEFC96D721 base: 0x00007FFEFC900000 module name: 'ntdll.dll'

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 15, 2021 Feb 15, 2021

Copy link to clipboard

Copied

Photoshop Error information

Code: -20

Text: because of a program error

Message: Could not save “IMG_0865bis.psd” because of a program error.

Stack:

Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa

0 address: 0x10d110e3d base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x000000010d110e79 Adobe Photoshop 2021 + 146632313'

1 address: 0x10af22e6e base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000010af22e6e Adobe Photoshop 2021 + 111054446'

2 address: 0x10af230f1 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000010af230f1 Adobe Photoshop 2021 + 111055089'

3 address: 0x10af21265 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x000000010af21265 Adobe Photoshop 2021 + 111047269'

4 address: 0x10af23472 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x000000010af23472 Adobe Photoshop 2021 + 111055986'

5 address: 0x10ae51527 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x000000010ae51527 Adobe Photoshop 2021 + 110196007'

6 address: 0x10ae50136 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000010ae50136 Adobe Photoshop 2021 + 110190902'

7 address: 0x109b5ee9d base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x0000000109b5ee9d Adobe Photoshop 2021 + 90328733'

8 address: 0x109adb1ee base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x0000000109adb1ee Adobe Photoshop 2021 + 89788910'

9 address: 0x109ada965 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '9   Adobe Photoshop 2021                0x0000000109ada965 Adobe Photoshop 2021 + 89786725'

10 address: 0x10ae46874 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '10  Adobe Photoshop 2021                0x000000010ae46874 Adobe Photoshop 2021 + 110151796'

11 address: 0x10ae450fa base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x000000010ae450fa Adobe Photoshop 2021 + 110145786'

12 address: 0x10ae43ebb base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x000000010ae43ebb Adobe Photoshop 2021 + 110141115'

13 address: 0x10af1bcf5 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x000000010af1bcf5 Adobe Photoshop 2021 + 111025397'

14 address: 0x10af04568 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '14  Adobe Photoshop 2021                0x000000010af04568 Adobe Photoshop 2021 + 110929256'

15 address: 0x10af04674 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '15  Adobe Photoshop 2021                0x000000010af04674 Adobe Photoshop 2021 + 110929524'

16 address: 0x10adde2ce base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '16  Adobe Photoshop 2021                0x000000010adde2ce Adobe Photoshop 2021 + 109724366'

17 address: 0x171e5baa5 base: 0x171e03000 module name: 'Spaces' symbol info: '17  Spaces                              0x0000000171e5baa5 PluginMain + 127797'

18 address: 0x7fff358105bf base: 0x7fff357df000 module name: 'AppKit' symbol info: '18  AppKit                              0x00007fff358105bf -[NSApplication run] + 707'

19 address: 0x10addeeb2 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '19  Adobe Photoshop 2021                0x000000010addeeb2 Adobe Photoshop 2021 + 109727410'

20 address: 0x10ade115d base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '20  Adobe Photoshop 2021                0x000000010ade115d Adobe Photoshop 2021 + 109736285'

21 address: 0x10af04e4c base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '21  Adobe Photoshop 2021                0x000000010af04e4c Adobe Photoshop 2021 + 110931532'

22 address: 0x10acbaccb base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '22  Adobe Photoshop 2021                0x000000010acbaccb Adobe Photoshop 2021 + 108530891'

23 address: 0x10453d259 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '23  Adobe Photoshop 2021                0x000000010453d259 Adobe Photoshop 2021 + 12889'

24 address: 0x7fff7261dcc9 base: 0x7fff72603000 module name: 'libdyld.dylib' symbol info: '24  libdyld.dylib                       0x00007fff7261dcc9 start + 1'

25 address: 0x1 module name: '<unknown module>' symbol info: '25  ???                                 0x0000000000000001 0x0 + 1'

Photoshop Error information
Code: -20
Text: because of a program error
Message: Could not save “IMG_0865bis.psd” because of a program error.
Stack:
Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
0 address: 0x10d110e3d base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010d110e79 Adobe Photoshop 2021 + 146632313'
1 address: 0x10af22e6e base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010af22e6e Adobe Photoshop 2021 + 111054446'
2 address: 0x10af230f1 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010af230f1 Adobe Photoshop 2021 + 111055089'
3 address: 0x10af21265 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010af21265 Adobe Photoshop 2021 + 111047269'
4 address: 0x10af23472 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010af23472 Adobe Photoshop 2021 + 111055986'
5 address: 0x10ae51527 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010ae51527 Adobe Photoshop 2021 + 110196007'
6 address: 0x10ae50136 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010ae50136 Adobe Photoshop 2021 + 110190902'
7 address: 0x109b5ee9d base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000109b5ee9d Adobe Photoshop 2021 + 90328733'
8 address: 0x109adb1ee base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x0000000109adb1ee Adobe Photoshop 2021 + 89788910'
9 address: 0x109ada965 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000109ada965 Adobe Photoshop 2021 + 89786725'
10 address: 0x10ae46874 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010ae46874 Adobe Photoshop 2021 + 110151796'
11 address: 0x10ae450fa base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010ae450fa Adobe Photoshop 2021 + 110145786'
12 address: 0x10ae43ebb base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010ae43ebb Adobe Photoshop 2021 + 110141115'
13 address: 0x10af1bcf5 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010af1bcf5 Adobe Photoshop 2021 + 111025397'
14 address: 0x10af04568 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x000000010af04568 Adobe Photoshop 2021 + 110929256'
15 address: 0x10af04674 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x000000010af04674 Adobe Photoshop 2021 + 110929524'
16 address: 0x10adde2ce base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x000000010adde2ce Adobe Photoshop 2021 + 109724366'
17 address: 0x171e5baa5 base: 0x171e03000 module name: 'Spaces' symbol info: '17 Spaces 0x0000000171e5baa5 PluginMain + 127797'
18 address: 0x7fff358105bf base: 0x7fff357df000 module name: 'AppKit' symbol info: '18 AppKit 0x00007fff358105bf -[NSApplication run] + 707'
19 address: 0x10addeeb2 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010addeeb2 Adobe Photoshop 2021 + 109727410'
20 address: 0x10ade115d base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010ade115d Adobe Photoshop 2021 + 109736285'
21 address: 0x10af04e4c base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x000000010af04e4c Adobe Photoshop 2021 + 110931532'
22 address: 0x10acbaccb base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '22 Adobe Photoshop 2021 0x000000010acbaccb Adobe Photoshop 2021 + 108530891'
23 address: 0x10453d259 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '23 Adobe Photoshop 2021 0x000000010453d259 Adobe Photoshop 2021 + 12889'
24 address: 0x7fff7261dcc9 base: 0x7fff72603000 module name: 'libdyld.dylib' symbol info: '24 libdyld.dylib 0x00007fff7261dcc9 start + 1'
25 address: 0x1 module name: '<unknown module>' symbol info: '25 ??? 0x0000000000000001 0x0 + 1'

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 15, 2021 Feb 15, 2021

Copy link to clipboard

Copied

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
0 address: 0x00007FF7B9F82056 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
1 address: 0x00007FF7B87799C0 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
2 address: 0x00007FF7B8778F19 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
3 address: 0x00007FF7B7D5B434 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
4 address: 0x00007FF7B7D5B0C1 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
5 address: 0x00007FF7B7D5B2C1 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
6 address: 0x00007FF7B7D5B0E1 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
7 address: 0x00007FF7B7D6445D base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
8 address: 0x00007FF7B87B9F7E base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
9 address: 0x00007FF7B87BC451 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
10 address: 0x00007FF7B87BBF36 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
11 address: 0x00007FF7B8796A89 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
12 address: 0x00007FF7B64885F6 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
13 address: 0x00007FF7B648867D base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
14 address: 0x00007FF7B647CBD8 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
15 address: 0x00007FF7B649198C base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
16 address: 0x00007FF7B6717AEF base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
17 address: 0x00007FF7B647F26B base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
18 address: 0x00007FF7B66DC372 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
19 address: 0x00007FFE65227034 base: 0x00007FFE65210000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFE65BBD241 base: 0x00007FFE65B70000 module name: 'ntdll.dll'

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 15, 2021 Feb 15, 2021

Copy link to clipboard

Copied

Sorry.
I, tried all the “solutions” but nothing change!

Something different to do?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 16, 2021 Feb 16, 2021

Copy link to clipboard

Copied

Maybe i solved.

on Mac, PhShop vers 22 

All access to photoshop and CREATIVE CLOUD 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 17, 2021 Feb 17, 2021

Copy link to clipboard

Copied

I've spend the last 10 hours trying to fix the error 'Can't open xxxxxx.DNG because of a program error'. I've uninstalled all Adobe from the Pc, used the AdobeCreativeCloudCleanerTool.exe fully, installed everthing anew, rolled back to earlier ACR and PS versions, given all file permissions to everything, performed all steps in the Adobe help text Program error when opening or saving files multiple times. Nothing helps. 

 

This is bad for my productivity and income, and time-consuming. I'd prefer a working product above an overly ambitious cutting edge product. Sorry to be irritable.  

 

Please try to resort this issue?

 

The output of the plugin:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not open “L1002928.DNG” because of a program error.
Stack:

 

Attached a .txt file with System info. 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 18, 2021 Feb 18, 2021

Copy link to clipboard

Copied

Photoshop Error information
Code: -20
Text: because of a program error
Message: Could not save “_BDP1542-Edit-Edit.tif” because of a program error.
Stack:
Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
0 address: 0x11496be3d base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x000000011496be79 Adobe Photoshop 2021 + 146632313'
1 address: 0x11277de6e base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000011277de6e Adobe Photoshop 2021 + 111054446'
2 address: 0x11277e204 base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000011277e204 Adobe Photoshop 2021 + 111055364'
3 address: 0x1113bb136 base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x00000001113bb136 Adobe Photoshop 2021 + 90333494'
4 address: 0x10fbf5a7d base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x000000010fbf5a7d Adobe Photoshop 2021 + 65407613'
5 address: 0x112776cf5 base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x0000000112776cf5 Adobe Photoshop 2021 + 111025397'
6 address: 0x11275f568 base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000011275f568 Adobe Photoshop 2021 + 110929256'
7 address: 0x11275f674 base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x000000011275f674 Adobe Photoshop 2021 + 110929524'
8 address: 0x1126392ce base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x00000001126392ce Adobe Photoshop 2021 + 109724366'
9 address: 0x161b0baa5 base: 0x161ab3000 module name: 'Spaces' symbol info: '9   Spaces                              0x0000000161b0baa5 PluginMain + 127797'
10 address: 0x7fff230d636e base: 0x7fff22c37000 module name: 'AppKit' symbol info: '10  AppKit                              0x00007fff230d636e -[NSApplication _handleEvent:] + 65'
11 address: 0x7fff22c66b2f base: 0x7fff22c37000 module name: 'AppKit' symbol info: '11  AppKit                              0x00007fff22c66b2f -[NSApplication run] + 623'
12 address: 0x112639eb2 base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x0000000112639eb2 Adobe Photoshop 2021 + 109727410'
13 address: 0x11263c15d base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x000000011263c15d Adobe Photoshop 2021 + 109736285'
14 address: 0x11275fe4c base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '14  Adobe Photoshop 2021                0x000000011275fe4c Adobe Photoshop 2021 + 110931532'
15 address: 0x112515ccb base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '15  Adobe Photoshop 2021                0x0000000112515ccb Adobe Photoshop 2021 + 108530891'
16 address: 0x10bd98259 base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '16  Adobe Photoshop 2021                0x000000010bd98259 Adobe Photoshop 2021 + 12889'
17 address: 0x7fff2037d621 base: 0x7fff20368000 module name: 'libdyld.dylib' symbol info: '17  libdyld.dylib                       0x00007fff2037d621 start + 1'
18 address: 0x1 module name: '<unknown module>' symbol info: '18  ???                                 0x0000000000000001 0x0 + 1'
 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 19, 2021 Feb 19, 2021

Copy link to clipboard

Copied

Program Error: "Could not save file "_____" because of a program error"

 

Photoshop Error information
Code: -20
Text: because of a program error
Message: Could not save “Product Images2.psd” because of a program error.
Stack:
Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
0 address: 0x11064be3d base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000011064be79 Adobe Photoshop 2021 + 146632313'
1 address: 0x10e45de6e base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010e45de6e Adobe Photoshop 2021 + 111054446'
2 address: 0x10e45e204 base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010e45e204 Adobe Photoshop 2021 + 111055364'
3 address: 0x10d09b136 base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010d09b136 Adobe Photoshop 2021 + 90333494'
4 address: 0x10b8d5a7d base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010b8d5a7d Adobe Photoshop 2021 + 65407613'
5 address: 0x10e456cf5 base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010e456cf5 Adobe Photoshop 2021 + 111025397'
6 address: 0x10e43f568 base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010e43f568 Adobe Photoshop 2021 + 110929256'
7 address: 0x10e43f674 base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010e43f674 Adobe Photoshop 2021 + 110929524'
8 address: 0x10e3192ce base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010e3192ce Adobe Photoshop 2021 + 109724366'
9 address: 0x1641e5aa5 base: 0x16418d000 module name: 'Spaces' symbol info: '9 Spaces 0x00000001641e5aa5 PluginMain + 127797'
10 address: 0x7fff231cff1e base: 0x7fff22d31000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff231cff1e -[NSApplication _handleEvent:] + 65'
11 address: 0x7fff22d606af base: 0x7fff22d31000 module name: 'AppKit' symbol info: '11 AppKit 0x00007fff22d606af -[NSApplication run] + 623'
12 address: 0x10e319eb2 base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010e319eb2 Adobe Photoshop 2021 + 109727410'
13 address: 0x10e31c15d base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010e31c15d Adobe Photoshop 2021 + 109736285'
14 address: 0x10e43fe4c base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x000000010e43fe4c Adobe Photoshop 2021 + 110931532'
15 address: 0x10e1f5ccb base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x000000010e1f5ccb Adobe Photoshop 2021 + 108530891'
16 address: 0x107a78259 base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x0000000107a78259 Adobe Photoshop 2021 + 12889'
17 address: 0x7fff20474621 base: 0x7fff2045f000 module name: 'libdyld.dylib' symbol info: '17 libdyld.dylib 0x00007fff20474621 start + 1'

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 19, 2021 Feb 19, 2021

Copy link to clipboard

Copied

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
0 address: 0x1103e9e3d base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x00000001103e9e79 Adobe Photoshop 2021 + 146632313'
1 address: 0x10e1fbe6e base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010e1fbe6e Adobe Photoshop 2021 + 111054446'
2 address: 0x10e1fc0f1 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010e1fc0f1 Adobe Photoshop 2021 + 111055089'
3 address: 0x10e043f93 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010e043f93 Adobe Photoshop 2021 + 109252499'
4 address: 0x10e043f69 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010e043f69 Adobe Photoshop 2021 + 109252457'
5 address: 0x10e043f59 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010e043f59 Adobe Photoshop 2021 + 109252441'
6 address: 0x10e043f49 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010e043f49 Adobe Photoshop 2021 + 109252425'
7 address: 0x10e043f0d base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010e043f0d Adobe Photoshop 2021 + 109252365'
8 address: 0x10e1f967b base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010e1f967b Adobe Photoshop 2021 + 111044219'
9 address: 0x10e1f7395 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010e1f7395 Adobe Photoshop 2021 + 111035285'
10 address: 0x10e1f4cf5 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010e1f4cf5 Adobe Photoshop 2021 + 111025397'
11 address: 0x10e1dd568 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010e1dd568 Adobe Photoshop 2021 + 110929256'
12 address: 0x10e1dd674 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010e1dd674 Adobe Photoshop 2021 + 110929524'
13 address: 0x10e0b72ce base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010e0b72ce Adobe Photoshop 2021 + 109724366'
14 address: 0x163f17aa5 base: 0x163ebf000 module name: 'Spaces' symbol info: '14 Spaces 0x0000000163f17aa5 PluginMain + 127797'
15 address: 0x7fff231c8f1e base: 0x7fff22d2a000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff231c8f1e -[NSApplication _handleEvent:] + 65'
16 address: 0x7fff22d596af base: 0x7fff22d2a000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22d596af -[NSApplication run] + 623'
17 address: 0x10e0b7eb2 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x000000010e0b7eb2 Adobe Photoshop 2021 + 109727410'
18 address: 0x10e0ba15d base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x000000010e0ba15d Adobe Photoshop 2021 + 109736285'
19 address: 0x10e1dde4c base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010e1dde4c Adobe Photoshop 2021 + 110931532'
20 address: 0x10df93ccb base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010df93ccb Adobe Photoshop 2021 + 108530891'
21 address: 0x107816259 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x0000000107816259 Adobe Photoshop 2021 + 12889'
22 address: 0x7fff2046d621 base: 0x7fff20458000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff2046d621 start + 1'

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 20, 2021 Feb 20, 2021

Copy link to clipboard

Copied

Here is the error I keep encountering during four different intallations of Photoshop (three of them different versions) which do not allow me to open a JPG.

Weirdly this only happens when I attempt to open this file from the main menu under FILE.

When I attempt to open a file from OPEN and I select a file from the options on the left nothing happens at all.

Ditto when I choose SELECT ONE at the bottom of the screen.

Depite my downloading and installing the Photoshop User Diagnostics and making sure the Copy Error Stacks to Clipboard box was indeed checked, no error information appears when I use PASTE or PASTE AS SIMPLE TEXT.

I do however get the exact same error message when I seek to close Photoshop.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 22, 2021 Feb 22, 2021

Copy link to clipboard

Copied

Wow.  My desktop got some new updates for Windows 10 and now the problem has seemingly vanished.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 22, 2021 Feb 22, 2021

Copy link to clipboard

Copied

And now, again, I can do absolutely nothing with Photoshop.  At all.  I even have to use the task manager to exit the program. It worked properly for exactly one day.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 22, 2021 Feb 22, 2021

Copy link to clipboard

Copied

Trouble opening new photoshop files

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
0 address: 0x00007FF72AA82056 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
1 address: 0x00007FF7292799C0 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
2 address: 0x00007FF729278F19 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
3 address: 0x00007FF72885B434 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
4 address: 0x00007FF72885B0C1 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
5 address: 0x00007FF72885B2C1 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
6 address: 0x00007FF72885B0E1 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
7 address: 0x00007FF72886445D base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
8 address: 0x00007FF7292B9F7E base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
9 address: 0x00007FF7292BC451 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
10 address: 0x00007FF7292BBF36 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
11 address: 0x00007FF729296A89 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
12 address: 0x00007FF726F885F6 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
13 address: 0x00007FF726F8867D base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
14 address: 0x00007FF726F7CBD8 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
15 address: 0x00007FF726F9198C base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
16 address: 0x00007FF727217AEF base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
17 address: 0x00007FF726F7F26B base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
18 address: 0x00007FF7271DC372 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
19 address: 0x00007FFA145C7C24 base: 0x00007FFA145B0000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFA1622D721 base: 0x00007FFA161C0000 module name: 'ntdll.dll'

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 22, 2021 Feb 22, 2021

Copy link to clipboard

Copied

Same problem here. I had to uninstall the latest version and go back to the previous one. This way the error disappears.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 22, 2021 Feb 22, 2021

Copy link to clipboard

Copied

I have done that five times with Photoshop and twice with Adobe Cloud.  Nothing.  Nada.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 22, 2021 Feb 22, 2021

Copy link to clipboard

Copied

I just started getting this error whenever I try to open or create a new file. I tried the steps, I went downgraded a couple times to and still got the same error. 

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
0 address: 0x10edbbe3d base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010edbbe79 Adobe Photoshop 2021 + 146632313'
1 address: 0x10cbcde6e base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010cbcde6e Adobe Photoshop 2021 + 111054446'
2 address: 0x10cbce0f1 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010cbce0f1 Adobe Photoshop 2021 + 111055089'
3 address: 0x10ca15f93 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010ca15f93 Adobe Photoshop 2021 + 109252499'
4 address: 0x10ca15f69 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010ca15f69 Adobe Photoshop 2021 + 109252457'
5 address: 0x10ca15f59 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010ca15f59 Adobe Photoshop 2021 + 109252441'
6 address: 0x10ca15f49 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010ca15f49 Adobe Photoshop 2021 + 109252425'
7 address: 0x10ca15f0d base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010ca15f0d Adobe Photoshop 2021 + 109252365'
8 address: 0x10cbcb67b base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010cbcb67b Adobe Photoshop 2021 + 111044219'
9 address: 0x10cbc9395 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010cbc9395 Adobe Photoshop 2021 + 111035285'
10 address: 0x10cbc6cf5 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010cbc6cf5 Adobe Photoshop 2021 + 111025397'
11 address: 0x10cbaf568 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010cbaf568 Adobe Photoshop 2021 + 110929256'
12 address: 0x10cbaf674 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010cbaf674 Adobe Photoshop 2021 + 110929524'
13 address: 0x10ca892ce base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010ca892ce Adobe Photoshop 2021 + 109724366'
14 address: 0x160f58aa5 base: 0x160f00000 module name: 'Spaces' symbol info: '14 Spaces 0x0000000160f58aa5 PluginMain + 127797'
15 address: 0x7fff231f4f1e base: 0x7fff22d56000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff231f4f1e -[NSApplication _handleEvent:] + 65'
16 address: 0x7fff22d856af base: 0x7fff22d56000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22d856af -[NSApplication run] + 623'
17 address: 0x10ca89eb2 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x000000010ca89eb2 Adobe Photoshop 2021 + 109727410'
18 address: 0x10ca8c15d base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x000000010ca8c15d Adobe Photoshop 2021 + 109736285'
19 address: 0x10cbafe4c base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010cbafe4c Adobe Photoshop 2021 + 110931532'
20 address: 0x10c965ccb base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010c965ccb Adobe Photoshop 2021 + 108530891'
21 address: 0x1061e8259 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x00000001061e8259 Adobe Photoshop 2021 + 12889'
22 address: 0x7fff20499621 base: 0x7fff20484000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff20499621 start + 1'

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 23, 2021 Feb 23, 2021

Copy link to clipboard

Copied

Photoshop Error information
Code: -20
Text: weil ein Programmfehler aufgetreten ist
Message: Konnte "a=326459_VTF.png" nicht speichern, weil ein Programmfehler aufgetreten ist.
Stack:
Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
0 address: 0x110fb5e3d base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x0000000110fb5e79 Adobe Photoshop 2021 + 146632313'
1 address: 0x10edc7e6e base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000010edc7e6e Adobe Photoshop 2021 + 111054446'
2 address: 0x10edc8204 base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000010edc8204 Adobe Photoshop 2021 + 111055364'
3 address: 0x10da05136 base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x000000010da05136 Adobe Photoshop 2021 + 90333494'
4 address: 0x10c23fa7d base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x000000010c23fa7d Adobe Photoshop 2021 + 65407613'
5 address: 0x10edc0cf5 base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x000000010edc0cf5 Adobe Photoshop 2021 + 111025397'
6 address: 0x10eda9568 base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000010eda9568 Adobe Photoshop 2021 + 110929256'
7 address: 0x10eda9674 base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x000000010eda9674 Adobe Photoshop 2021 + 110929524'
8 address: 0x10ec832ce base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x000000010ec832ce Adobe Photoshop 2021 + 109724366'
9 address: 0x1615a3aa5 base: 0x16154b000 module name: 'Spaces' symbol info: '9   Spaces                              0x00000001615a3aa5 PluginMain + 127797'
10 address: 0x7fff3387a5bf base: 0x7fff33849000 module name: 'AppKit' symbol info: '10  AppKit                              0x00007fff3387a5bf -[NSApplication run] + 707'
11 address: 0x10ec83eb2 base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x000000010ec83eb2 Adobe Photoshop 2021 + 109727410'
12 address: 0x10ec8615d base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x000000010ec8615d Adobe Photoshop 2021 + 109736285'
13 address: 0x10eda9e4c base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x000000010eda9e4c Adobe Photoshop 2021 + 110931532'
14 address: 0x10eb5fccb base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '14  Adobe Photoshop 2021                0x000000010eb5fccb Adobe Photoshop 2021 + 108530891'
15 address: 0x1083e2259 base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '15  Adobe Photoshop 2021                0x00000001083e2259 Adobe Photoshop 2021 + 12889'
16 address: 0x7fff70689cc9 base: 0x7fff7066f000 module name: 'libdyld.dylib' symbol info: '16  libdyld.dylib                       0x00007fff70689cc9 start + 1'
 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 23, 2021 Feb 23, 2021

Copy link to clipboard

Copied

Getting this error any time I try to save. SUPER frustrating since I save my work all the time, and the only way I can actually save anything is by using Save As, and create a new filename. Working on a 2019 27"iMac with MacOS Big Sur v11.2.1, 64GB Ram, Radeon Pro 580X 8GB Graphics processor. 

 

Photoshop Error information
Code: -20
Text: because of a program error
Message: Could not save “mawby_1.psd” because of a program error.
Stack:
Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
0 address: 0x10986ee3d base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010986ee79 Adobe Photoshop 2021 + 146632313'
1 address: 0x107680e6e base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000107680e6e Adobe Photoshop 2021 + 111054446'
2 address: 0x107681204 base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000107681204 Adobe Photoshop 2021 + 111055364'
3 address: 0x1062be136 base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x00000001062be136 Adobe Photoshop 2021 + 90333494'
4 address: 0x104af8a7d base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000104af8a7d Adobe Photoshop 2021 + 65407613'
5 address: 0x107679cf5 base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x0000000107679cf5 Adobe Photoshop 2021 + 111025397'
6 address: 0x107662568 base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x0000000107662568 Adobe Photoshop 2021 + 110929256'
7 address: 0x107662674 base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000107662674 Adobe Photoshop 2021 + 110929524'
8 address: 0x10753c2ce base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010753c2ce Adobe Photoshop 2021 + 109724366'
9 address: 0x1e0ca0aa5 base: 0x1e0c48000 module name: 'Spaces' symbol info: '9 Spaces 0x00000001e0ca0aa5 PluginMain + 127797'
10 address: 0x7fff23096f1e base: 0x7fff22bf8000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff23096f1e -[NSApplication _handleEvent:] + 65'
11 address: 0x7fff22c276af base: 0x7fff22bf8000 module name: 'AppKit' symbol info: '11 AppKit 0x00007fff22c276af -[NSApplication run] + 623'
12 address: 0x10753ceb2 base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010753ceb2 Adobe Photoshop 2021 + 109727410'
13 address: 0x10753f15d base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010753f15d Adobe Photoshop 2021 + 109736285'
14 address: 0x107662e4c base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x0000000107662e4c Adobe Photoshop 2021 + 110931532'
15 address: 0x107418ccb base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x0000000107418ccb Adobe Photoshop 2021 + 108530891'
16 address: 0x100c9b259 base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x0000000100c9b259 Adobe Photoshop 2021 + 12889'
17 address: 0x7fff2033b621 base: 0x7fff20326000 module name: 'libdyld.dylib' symbol info: '17 libdyld.dylib 0x00007fff2033b621 start + 1'
18 address: 0x1 module name: '<unknown module>' symbol info: '18 ??? 0x0000000000000001 0x0 + 1'

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 23, 2021 Feb 23, 2021

Copy link to clipboard

Copied

Every time I try to save getting the program error. Ripping my hair out trying to work out how I'm going to finish a project without being able to save. Please help us!

 

Photoshop Error information
Code: -20
Text: because of a program error
Message: Could not save “RoMo_Logo Black Text.psd” because of a program error.
Stack:
Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
0 address: 0x10cc3ee3d base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010cc3ee79 Adobe Photoshop 2021 + 146632313'
1 address: 0x10aa50e6e base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010aa50e6e Adobe Photoshop 2021 + 111054446'
2 address: 0x10aa510f1 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010aa510f1 Adobe Photoshop 2021 + 111055089'
3 address: 0x10aa4f265 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010aa4f265 Adobe Photoshop 2021 + 111047269'
4 address: 0x10aa51472 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010aa51472 Adobe Photoshop 2021 + 111055986'
5 address: 0x10a97f527 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010a97f527 Adobe Photoshop 2021 + 110196007'
6 address: 0x10a97e136 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010a97e136 Adobe Photoshop 2021 + 110190902'
7 address: 0x10968ce9d base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010968ce9d Adobe Photoshop 2021 + 90328733'
8 address: 0x1096091ee base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x00000001096091ee Adobe Photoshop 2021 + 89788910'
9 address: 0x109608965 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000109608965 Adobe Photoshop 2021 + 89786725'
10 address: 0x10a974874 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010a974874 Adobe Photoshop 2021 + 110151796'
11 address: 0x10a9730fa base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010a9730fa Adobe Photoshop 2021 + 110145786'
12 address: 0x10a971ebb base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010a971ebb Adobe Photoshop 2021 + 110141115'
13 address: 0x10aa49cf5 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010aa49cf5 Adobe Photoshop 2021 + 111025397'
14 address: 0x10aa32568 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x000000010aa32568 Adobe Photoshop 2021 + 110929256'
15 address: 0x10aa32674 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x000000010aa32674 Adobe Photoshop 2021 + 110929524'
16 address: 0x10a90c2ce base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x000000010a90c2ce Adobe Photoshop 2021 + 109724366'
17 address: 0x15e063aa5 base: 0x15e00b000 module name: 'Spaces' symbol info: '17 Spaces 0x000000015e063aa5 PluginMain + 127797'
18 address: 0x7fff2e3265bf base: 0x7fff2e2f5000 module name: 'AppKit' symbol info: '18 AppKit 0x00007fff2e3265bf -[NSApplication run] + 707'
19 address: 0x10a90ceb2 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010a90ceb2 Adobe Photoshop 2021 + 109727410'
20 address: 0x10a90f15d base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010a90f15d Adobe Photoshop 2021 + 109736285'
21 address: 0x10aa32e4c base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x000000010aa32e4c Adobe Photoshop 2021 + 110931532'
22 address: 0x10a7e8ccb base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '22 Adobe Photoshop 2021 0x000000010a7e8ccb Adobe Photoshop 2021 + 108530891'
23 address: 0x10406b259 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '23 Adobe Photoshop 2021 0x000000010406b259 Adobe Photoshop 2021 + 12889'
24 address: 0x7fff6b163cc9 base: 0x7fff6b149000 module name: 'libdyld.dylib' symbol info: '24 libdyld.dylib 0x00007fff6b163cc9 start + 1'
25 address: 0x1 module name: '<unknown module>' symbol info: '25 ??? 0x0000000000000001 0x0 + 1'

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
People's Champ ,
Feb 24, 2021 Feb 24, 2021

Copy link to clipboard

Copied

Happens when trying to create a new file. Latest version and previous version of Photoshop.

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
0 address: 0x00007FF6A86E2056 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
1 address: 0x00007FF6A6ED99C0 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
2 address: 0x00007FF6A6ED8F19 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
3 address: 0x00007FF6A64BB434 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
4 address: 0x00007FF6A64BB0C1 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
5 address: 0x00007FF6A64BB2C1 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
6 address: 0x00007FF6A64BB0E1 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
7 address: 0x00007FF6A64C445D base: 0x00007FF69E030000 module name: 'Photoshop.exe'
8 address: 0x00007FF6A6F19F7E base: 0x00007FF69E030000 module name: 'Photoshop.exe'
9 address: 0x00007FF6A6F1C451 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
10 address: 0x00007FF6A6F1BF36 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
11 address: 0x00007FF6A6EF6A89 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
12 address: 0x00007FF6A4BE85F6 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
13 address: 0x00007FF6A4BE867D base: 0x00007FF69E030000 module name: 'Photoshop.exe'
14 address: 0x00007FF6A4BDCBD8 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
15 address: 0x00007FF6A4BF198C base: 0x00007FF69E030000 module name: 'Photoshop.exe'
16 address: 0x00007FF6A4E77AEF base: 0x00007FF69E030000 module name: 'Photoshop.exe'
17 address: 0x00007FF6A4BDF26B base: 0x00007FF69E030000 module name: 'Photoshop.exe'
18 address: 0x00007FF6A4E3C372 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
19 address: 0x00007FFC71077034 base: 0x00007FFC71060000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFC725DD241 base: 0x00007FFC72590000 module name: 'ntdll.dll'

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 24, 2021 Feb 24, 2021

Copy link to clipboard

Copied

UPDATE ON "SAVE" FIX (at least for me)...

If you're on a Mac running Catalina or newer (I'm on Big Sur), and cannot save files, check the formatting of the drive you are saving to. I was getting a "Cannot save because of Program Error" every time I would save and found that my (external) drive was formatted ExFat. I moved the .psd file to the desktop formatted (Mac OS Journaled) and it saved just fine. So I backed up up my external drive, reformatted for Mac OS Journaled, moved my files back, and everything works. I was told from Adobe support that this is not a PS issue, but a Mac OS issue. Hope this helps someone else here!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines