Program Error Diagnostic Plugin feedback

[Pete.Green]

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

Next, if after following the steps above and you're still encountering Program Errors:

1. Follow the instructions to install the Program Error Diagnostic Plugin
2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

[default6txkrv9fjppe]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF6D0F51B56 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
1 address: 0x00007FF6CF6CED30 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
2 address: 0x00007FF6CF6CE2A9 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
3 address: 0x00007FF6CECA36C4 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
4 address: 0x00007FF6CECA3321 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
5 address: 0x00007FF6CECA3521 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
6 address: 0x00007FF6CECA3341 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
7 address: 0x00007FF6CECAD21D base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
8 address: 0x00007FF6CF7106EE base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
9 address: 0x00007FF6CF712CF1 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
10 address: 0x00007FF6CF7127D6 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
11 address: 0x00007FF6CF6ED189 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
12 address: 0x00007FF6CD3C5346 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
13 address: 0x00007FF6CD3C53D3 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
14 address: 0x00007FF6CD3B9888 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
15 address: 0x00007FF6CD3CE6FC base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
16 address: 0x00007FF6CD64DC8F base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
17 address: 0x00007FF6CD3BBF0B base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
18 address: 0x00007FF6CD612512 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
19 address: 0x00007FFDC7897034 base: 0x00007FFDC7880000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFDC7A62651 base: 0x00007FFDC7A10000 module name: 'ntdll.dll'

[timc34982237]

I received the same ntdll.dll (last line of stack) error and found that it was being caused by checking the box to "Use Graphics Processor) under PS Edit>Preferences>Performance.  I unchecked that box and clicked OK and everything started working.

My Processor:  NVIDIA Corporation, GeForce GTX 745/PCIe/SSE2

I really would prefer to use the NVIDIA Processor, but until I find out more about it, I am living with it.

I don't know if it will always fix the problem, but it did for me.

TimC

[defaulte89xt9w5ik95]

Photoshop Error information
Code: -1
Text: ponieważ wystąpił błąd programu
Message: Nie można wykonać polecenia, ponieważ wystąpił błąd programu.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF6564D1B56 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
1 address: 0x00007FF654C4ED30 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
2 address: 0x00007FF654C4E2A9 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
3 address: 0x00007FF6542236C4 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
4 address: 0x00007FF654223321 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
5 address: 0x00007FF654223521 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
6 address: 0x00007FF654223341 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
7 address: 0x00007FF65422D21D base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
8 address: 0x00007FF654C906EE base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
9 address: 0x00007FF654C92CF1 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
10 address: 0x00007FF654C927D6 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
11 address: 0x00007FF654C6D189 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
12 address: 0x00007FF652945346 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
13 address: 0x00007FF6529453D3 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
14 address: 0x00007FF652939888 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
15 address: 0x00007FF65294E6FC base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
16 address: 0x00007FF652BCDC8F base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
17 address: 0x00007FF65293BF0B base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
18 address: 0x00007FF652B92512 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
19 address: 0x00007FFDF7EE7034 base: 0x00007FFDF7ED0000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFDF8C1D241 base: 0x00007FFDF8BD0000 module name: 'ntdll.dll'

[jimineycl]

'Could not complete request because of a program error'   

Can't cut or paste, ctrl+H shortcut, and the performance tab in preferences won't open.

I installed the diagnostic plugin but when I click simulate error, I get the 'Could not...' error itself.

I re-installed photoshop, no difference.

I have rolled back to the previous version 22.2.0 and this has fixed the problem mostly, though I still get the error when I click on the diagnostic tool.

Jim

[Anthony6C1A]

When I try to open a new file, I get the error message.  This is all the diagnostics plug-in captures on my system.  I have completed all of the other fixes mentioned above, and my graphics drivers are new and updated.  Photoshop worked perfectly until recent updates, but also locks up when I restored earlier versions now.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

Nothing else shows up on this clipboard copy^

[Pierre5C4F]

Hello, since today I can't open a file or even close PS. I used a previous version (from 22.3 to 22.2), it's the same problem and this problem happen today, the update was earlier. I desinstall and install again, still the same.

Photoshop Error information
Code: -1
Text: en raison d'une erreur du programme
Message: Impossible d'effectuer cette opération en raison d'une erreur du programme.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF61FFA1B56 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
1 address: 0x00007FF61E71ED30 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
2 address: 0x00007FF61E71E2A9 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
3 address: 0x00007FF61DCF36C4 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
4 address: 0x00007FF61DCF3321 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
5 address: 0x00007FF61DCF3521 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
6 address: 0x00007FF61DCF3341 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
7 address: 0x00007FF61DCFD21D base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
8 address: 0x00007FF61E7606EE base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
9 address: 0x00007FF61E762CF1 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
10 address: 0x00007FF61E7627D6 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
11 address: 0x00007FF61E73D189 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
12 address: 0x00007FF61C415346 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
13 address: 0x00007FF61C4153D3 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
14 address: 0x00007FF61C409888 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
15 address: 0x00007FF61C41E6FC base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
16 address: 0x00007FF61C69DC8F base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
17 address: 0x00007FF61C40BF0B base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
18 address: 0x00007FF61C662512 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
19 address: 0x00007FF813047C24 base: 0x00007FF813030000 module name: 'KERNEL32.DLL'
20 address: 0x00007FF814A4D721 base: 0x00007FF8149E0000 module name: 'ntdll.dll'

[Pierre5C4F]

I find the problem, it comes from the photoshop settings,so I need to delet my settings and create them again in photoshop...? Hard work.

[Julio E. Berroa]

Hello,

I have been following every single possible troubleshoot and I was able to fix it only for a few hours before it went back to Error.

here are my diagnostics:

Photoshop Error information

Code: -20

Text: because of a program error

Message: Could not save “PROMO-WAVERIDER2.psd” because of a program error.

Stack:

Adobe Photoshop 22.3.0 20210302.r.49 660cd2e

0 address: 0x10a15260d base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x000000010a152649 Adobe Photoshop 2021 + 85644873'

1 address: 0x1080cc86e base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x00000001080cc86e Adobe Photoshop 2021 + 51542126'

2 address: 0x1080ccac1 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x00000001080ccac1 Adobe Photoshop 2021 + 51542721'

3 address: 0x1080cadc5 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x00000001080cadc5 Adobe Photoshop 2021 + 51535301'

4 address: 0x1080cce32 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x00000001080cce32 Adobe Photoshop 2021 + 51543602'

5 address: 0x107fffe07 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x0000000107fffe07 Adobe Photoshop 2021 + 50703879'

6 address: 0x107ffea36 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x0000000107ffea36 Adobe Photoshop 2021 + 50698806'

7 address: 0x106d66690 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x0000000106d66690 Adobe Photoshop 2021 + 31200912'

8 address: 0x106ce558f base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x0000000106ce558f Adobe Photoshop 2021 + 30672271'

9 address: 0x106ce4de5 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '9   Adobe Photoshop 2021                0x0000000106ce4de5 Adobe Photoshop 2021 + 30670309'

10 address: 0x107ff5524 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '10  Adobe Photoshop 2021                0x0000000107ff5524 Adobe Photoshop 2021 + 50660644'

11 address: 0x107ff3dba base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x0000000107ff3dba Adobe Photoshop 2021 + 50654650'

12 address: 0x107ff2b6b base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x0000000107ff2b6b Adobe Photoshop 2021 + 50649963'

13 address: 0x1080c56e1 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x00000001080c56e1 Adobe Photoshop 2021 + 51513057'

14 address: 0x1080b0538 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '14  Adobe Photoshop 2021                0x00000001080b0538 Adobe Photoshop 2021 + 51426616'

15 address: 0x1080b0644 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '15  Adobe Photoshop 2021                0x00000001080b0644 Adobe Photoshop 2021 + 51426884'

16 address: 0x107f8c24d base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '16  Adobe Photoshop 2021                0x0000000107f8c24d Adobe Photoshop 2021 + 50229837'

17 address: 0x1485ba0c5 base: 0x14851c000 module name: 'Spaces' symbol info: '17  Spaces                              0x00000001485ba0c5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'

18 address: 0x7fff230b5f1e base: 0x7fff22c17000 module name: 'AppKit' symbol info: '18  AppKit                              0x00007fff230b5f1e -[NSApplication _handleEvent:] + 65'

19 address: 0x7fff22c466af base: 0x7fff22c17000 module name: 'AppKit' symbol info: '19  AppKit                              0x00007fff22c466af -[NSApplication run] + 623'

20 address: 0x107f8cd22 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '20  Adobe Photoshop 2021                0x0000000107f8cd22 Adobe Photoshop 2021 + 50232610'

21 address: 0x107f8efda base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '21  Adobe Photoshop 2021                0x0000000107f8efda Adobe Photoshop 2021 + 50241498'

22 address: 0x1080b0e0c base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '22  Adobe Photoshop 2021                0x00000001080b0e0c Adobe Photoshop 2021 + 51428876'

23 address: 0x107b75538 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '23  Adobe Photoshop 2021                0x0000000107b75538 Adobe Photoshop 2021 + 45942072'

24 address: 0x104fa8809 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '24  Adobe Photoshop 2021                0x0000000104fa8809 Adobe Photoshop 2021 + 14345'

25 address: 0x7fff2035a621 base: 0x7fff20345000 module name: 'libdyld.dylib' symbol info: '25  libdyld.dylib                       0x00007fff2035a621 start + 1'

26 address: 0x1 module name: '<unknown module>' symbol info: '26  ???                                 0x0000000000000001 0x0 + 1'

[Julio E. Berroa]

I have found a workaround thanks to a friend. - instead of saving as PSD save as TIFF and make sure you save the layers as well.

[irisf34237058]

So installed again PS2021 newest version, without preferences,

renamed the folder like instruktion ~....,

Programm error...

but if I open a file an ignore the error, then deselect the layer, I can duplicate with the right click

when I select the layer, programm error  is there agein, also on the duplicated layer.

This is no fix but an interesting thing, I am not a programmer...

[kkitahara1]

Photoshop Error information

Code: -1

Text: because of a program error

Message: Could not complete your request because of a program error.

Stack:

Adobe Photoshop 22.3.0 20210302.r.49 660cd2e

0 address: 0x11071160d base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x0000000110711649 Adobe Photoshop 2021 + 85644873'

1 address: 0x10e68b86e base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000010e68b86e Adobe Photoshop 2021 + 51542126'

2 address: 0x10e68bac1 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000010e68bac1 Adobe Photoshop 2021 + 51542721'

3 address: 0x10e1e0213 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x000000010e1e0213 Adobe Photoshop 2021 + 46645779'

4 address: 0x10e1e01e9 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x000000010e1e01e9 Adobe Photoshop 2021 + 46645737'

5 address: 0x10e1e01d9 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x000000010e1e01d9 Adobe Photoshop 2021 + 46645721'

6 address: 0x10e1e01c9 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000010e1e01c9 Adobe Photoshop 2021 + 46645705'

7 address: 0x10e1e018d base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x000000010e1e018d Adobe Photoshop 2021 + 46645645'

8 address: 0x10e6891bb base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x000000010e6891bb Adobe Photoshop 2021 + 51532219'

9 address: 0x10e686f65 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '9   Adobe Photoshop 2021                0x000000010e686f65 Adobe Photoshop 2021 + 51523429'

10 address: 0x10e6846e1 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '10  Adobe Photoshop 2021                0x000000010e6846e1 Adobe Photoshop 2021 + 51513057'

11 address: 0x10e66f538 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x000000010e66f538 Adobe Photoshop 2021 + 51426616'

12 address: 0x10e66f644 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x000000010e66f644 Adobe Photoshop 2021 + 51426884'

13 address: 0x10e54b24d base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x000000010e54b24d Adobe Photoshop 2021 + 50229837'

14 address: 0x17324a0c5 base: 0x1731ac000 module name: 'Spaces' symbol info: '14  Spaces                              0x000000017324a0c5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'

15 address: 0x7fff45a6e5c0 base: 0x7fff45a5b000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007fff45a6e5c0 -[NSApplication run] + 755'

16 address: 0x10e54bd22 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '16  Adobe Photoshop 2021                0x000000010e54bd22 Adobe Photoshop 2021 + 50232610'

17 address: 0x10e54dfda base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '17  Adobe Photoshop 2021                0x000000010e54dfda Adobe Photoshop 2021 + 50241498'

18 address: 0x10e66fe0c base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '18  Adobe Photoshop 2021                0x000000010e66fe0c Adobe Photoshop 2021 + 51428876'

19 address: 0x10e134538 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '19  Adobe Photoshop 2021                0x000000010e134538 Adobe Photoshop 2021 + 45942072'

20 address: 0x10b567809 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '20  Adobe Photoshop 2021                0x000000010b567809 Adobe Photoshop 2021 + 14345'

21 address: 0x7fff744363d5 base: 0x7fff74420000 module name: 'libdyld.dylib' symbol info: '21  libdyld.dylib                       0x00007fff744363d5 start + 1'

22 address: 0x1 module name: '<unknown module>' symbol info: '22  ???                                 0x0000000000000001 0x0 + 1'

[FotographxUK]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

[timc34982237]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

[timc34982237]

I had to hit Simulate Error to get the Stack.  Don't know if this helps:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF6F8F81B56 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
1 address: 0x00007FF6F76FED30 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
2 address: 0x00007FF6F76FE2A9 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
3 address: 0x00007FF6F6CD36C4 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
4 address: 0x00007FF6F6CD3321 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
5 address: 0x00007FF6F6CD3521 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
6 address: 0x00007FF6F6CD3341 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
7 address: 0x00007FF6F6CDD21D base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
8 address: 0x00007FF6F77406EE base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
9 address: 0x00007FF6F7742CF1 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
10 address: 0x00007FF6F77427D6 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
11 address: 0x00007FF6F771D189 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
12 address: 0x00007FF6F53F5346 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
13 address: 0x00007FF6F53F53D3 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
14 address: 0x00007FF6F53E9888 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
15 address: 0x00007FF6F53FE6FC base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
16 address: 0x00007FF6F567DC8F base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
17 address: 0x00007FF6F53EBF0B base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
18 address: 0x00007FF6F5642512 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
19 address: 0x00007FFBC1C87034 base: 0x00007FFBC1C70000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFBC3BC2651 base: 0x00007FFBC3B70000 module name: 'ntdll.dll'

[anamarys32220967]

Photoshop Error information
Code: -1
Text: porque ha habido un error de programa
Message: No se ha podido cumplir porque ha habido un error de programa.
Stack:

[David J5C7C]

Time to fix ACR 13.2. It's not an update until it works.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not open “DJI_0246.DNG” because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x105b1b60d base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000105b1b649 Adobe Photoshop 2021 + 85644873'
1 address: 0x103a9586e base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000103a9586e Adobe Photoshop 2021 + 51542126'
2 address: 0x103a95ac1 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000103a95ac1 Adobe Photoshop 2021 + 51542721'
3 address: 0x103a93dc5 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x0000000103a93dc5 Adobe Photoshop 2021 + 51535301'
4 address: 0x102d1487d base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000102d1487d Adobe Photoshop 2021 + 37382269'
5 address: 0x10260a588 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010260a588 Adobe Photoshop 2021 + 30000520'
6 address: 0x10260b0a9 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010260b0a9 Adobe Photoshop 2021 + 30003369'
7 address: 0x10260fbc2 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010260fbc2 Adobe Photoshop 2021 + 30022594'
8 address: 0x1026109a2 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x00000001026109a2 Adobe Photoshop 2021 + 30026146'
9 address: 0x10273915e base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010273915e Adobe Photoshop 2021 + 31240542'
10 address: 0x1026abe8c base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x00000001026abe8c Adobe Photoshop 2021 + 30662284'
11 address: 0x1039c6a1b base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x00000001039c6a1b Adobe Photoshop 2021 + 50694683'
12 address: 0x10272d198 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010272d198 Adobe Photoshop 2021 + 31191448'
13 address: 0x1039c5eab base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x00000001039c5eab Adobe Photoshop 2021 + 50691755'
14 address: 0x103a6ddfa base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x0000000103a6ddfa Adobe Photoshop 2021 + 51379706'
15 address: 0x102613b13 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x0000000102613b13 Adobe Photoshop 2021 + 30038803'
16 address: 0x103a71f4d base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x0000000103a71f4d Adobe Photoshop 2021 + 51396429'
17 address: 0x103a6d176 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x0000000103a6d176 Adobe Photoshop 2021 + 51376502'
18 address: 0x1039bcdba base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x00000001039bcdba Adobe Photoshop 2021 + 50654650'
19 address: 0x1039bbb6b base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x00000001039bbb6b Adobe Photoshop 2021 + 50649963'
20 address: 0x103a8e6e1 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x0000000103a8e6e1 Adobe Photoshop 2021 + 51513057'
21 address: 0x103a79538 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x0000000103a79538 Adobe Photoshop 2021 + 51426616'
22 address: 0x103a79644 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '22 Adobe Photoshop 2021 0x0000000103a79644 Adobe Photoshop 2021 + 51426884'
23 address: 0x10395524d base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '23 Adobe Photoshop 2021 0x000000010395524d Adobe Photoshop 2021 + 50229837'
24 address: 0x129d510c5 base: 0x129cb3000 module name: 'Spaces' symbol info: '24 Spaces 0x0000000129d510c5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
25 address: 0x7fff3597a5c0 base: 0x7fff35967000 module name: 'AppKit' symbol info: '25 AppKit 0x00007fff3597a5c0 -[NSApplication run] + 755'
26 address: 0x103955d22 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '26 Adobe Photoshop 2021 0x0000000103955d22 Adobe Photoshop 2021 + 50232610'
27 address: 0x103957fda base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '27 Adobe Photoshop 2021 0x0000000103957fda Adobe Photoshop 2021 + 50241498'
28 address: 0x103a79e0c base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '28 Adobe Photoshop 2021 0x0000000103a79e0c Adobe Photoshop 2021 + 51428876'
29 address: 0x10353e538 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '29 Adobe Photoshop 2021 0x000000010353e538 Adobe Photoshop 2021 + 45942072'
30 address: 0x100971809 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '30 Adobe Photoshop 2021 0x0000000100971809 Adobe Photoshop 2021 + 14345'
31 address: 0x7fff643423d5 base: 0x7fff6432c000 module name: 'libdyld.dylib' symbol info: '31 libdyld.dylib 0x00007fff643423d5 start + 1'

[Iconic Biscuits]

Hi,

I've started getting program errors when opening files or creating a new document. I've been through the steps above and used the diagnostics plugin, but I'm not sure how much help it is, these are the results copied to the clipboard:

-------------

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

-------------

I'm using Photoshop 2021 22.3.0  on a PC with Windows 10 Pro, 20H2, OS Build 19042.868.

[tebogo5FBD]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF6CFA01B56 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
1 address: 0x00007FF6CE17ED30 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
2 address: 0x00007FF6CE17E2A9 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
3 address: 0x00007FF6CD7536C4 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
4 address: 0x00007FF6CD753321 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
5 address: 0x00007FF6CD753521 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
6 address: 0x00007FF6CD753341 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
7 address: 0x00007FF6CD75D21D base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
8 address: 0x00007FF6CE1C06EE base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
9 address: 0x00007FF6CE1C2CF1 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
10 address: 0x00007FF6CE1C27D6 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
11 address: 0x00007FF6CE19D189 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
12 address: 0x00007FF6CBE75346 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
13 address: 0x00007FF6CBE753D3 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
14 address: 0x00007FF6CBE69888 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
15 address: 0x00007FF6CBE7E6FC base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
16 address: 0x00007FF6CC0FDC8F base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
17 address: 0x00007FF6CBE6BF0B base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
18 address: 0x00007FF6CC0C2512 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
19 address: 0x00007FFB733B7034 base: 0x00007FFB733A0000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFB74762651 base: 0x00007FFB74710000 module name: 'ntdll.dll'

[timc34982237]

I received the same ntdll.dll (last line of stack) error and found that it was being caused by checking the box to "Use Graphics Processor) under PS Edit>Preferences>Performance. I unchecked that box and clicked OK and everything started working.
My Processor: NVIDIA Corporation, GeForce GTX 745/PCIe/SSE2
I really would prefer to use the NVIDIA Processor, but until I find out more about it, I am living with it.
I don't know if it will always fix the problem, but it did for me.
TimC

[Matthew Southern Comfort]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete the Image Size command because of a program error.
Stack:

[Matthew Southern Comfort]

Solution.

This has been resolved by an Adobe engineer who downloaded the latest graphics driver for me.

Brilliant!

[jbreedenart]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

[jbreedenart]

I didn't solve this as much as I found a workaround. I am using a dual monitor setup. The BENQ 27" Monitor I recently installed is the problem. If Photoshop is on the BENQ monitor (my secondary monitor) then I get the error. As long as I open PS on my primary monitor it works just fine. 

[defaultdzmuxqnfv0ke]

I'm not able to save anything... what can I do to fix this sisue?

Photoshop Error information
Code: -20
Text: because of a program error
Message: Could not save as “red 2.psd” because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x109d3960d base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000109d39649 Adobe Photoshop 2021 + 85644873'
1 address: 0x107cb386e base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000107cb386e Adobe Photoshop 2021 + 51542126'
2 address: 0x107cb3bd4 base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000107cb3bd4 Adobe Photoshop 2021 + 51542996'
3 address: 0x10694e925 base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010694e925 Adobe Photoshop 2021 + 31205669'
4 address: 0x105242bcd base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000105242bcd Adobe Photoshop 2021 + 7039949'
5 address: 0x107cac6e1 base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x0000000107cac6e1 Adobe Photoshop 2021 + 51513057'
6 address: 0x107c97538 base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x0000000107c97538 Adobe Photoshop 2021 + 51426616'
7 address: 0x107c97644 base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000107c97644 Adobe Photoshop 2021 + 51426884'
8 address: 0x107b7324d base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x0000000107b7324d Adobe Photoshop 2021 + 50229837'
9 address: 0x13bcee0c5 base: 0x13bc50000 module name: 'Spaces' symbol info: '9 Spaces 0x000000013bcee0c5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
10 address: 0x7fff2a8b65bf base: 0x7fff2a885000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff2a8b65bf -[NSApplication run] + 707'
11 address: 0x107b73d22 base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x0000000107b73d22 Adobe Photoshop 2021 + 50232610'
12 address: 0x107b75fda base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x0000000107b75fda Adobe Photoshop 2021 + 50241498'
13 address: 0x107c97e0c base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x0000000107c97e0c Adobe Photoshop 2021 + 51428876'
14 address: 0x10775c538 base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x000000010775c538 Adobe Photoshop 2021 + 45942072'
15 address: 0x104b8f809 base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x0000000104b8f809 Adobe Photoshop 2021 + 14345'
16 address: 0x7fff676f5cc9 base: 0x7fff676db000 module name: 'libdyld.dylib' symbol info: '16 libdyld.dylib 0x00007fff676f5cc9 start + 1'
17 address: 0x1 module name: '<unknown module>' symbol info: '17 ??? 0x0000000000000001 0x0 + 1'

[ArtyProduction]

Hi, 

I keep getting this error message (Could not save “IMG_9098.jpg” because of a program error.) in spite of giving full disk access t Photoshop). this error appears on saving to a network samba share. works OK on local disks

Photoshop Error information
Code: -20
Text: because of a program error
Message: Could not save “IMG_9098.jpg” because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x10654043c base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010654046c Adobe Photoshop 2021 + 70943852'
1 address: 0x104973cb0 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000104973cb0 Adobe Photoshop 2021 + 41794736'
2 address: 0x10497401c base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010497401c Adobe Photoshop 2021 + 41795612'
3 address: 0x103e6ecbc base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x0000000103e6ecbc Adobe Photoshop 2021 + 30239932'
4 address: 0x103720040 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000103720040 Adobe Photoshop 2021 + 22577216'
5 address: 0x10496d544 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010496d544 Adobe Photoshop 2021 + 41768260'
6 address: 0x104958328 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x0000000104958328 Adobe Photoshop 2021 + 41681704'
7 address: 0x104958450 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000104958450 Adobe Photoshop 2021 + 41682000'
8 address: 0x10485fb28 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010485fb28 Adobe Photoshop 2021 + 40663848'
9 address: 0x1a488646c base: 0x1a43f3000 module name: 'AppKit' symbol info: '9 AppKit 0x00000001a488646c -[NSApplication _handleEvent:] + 76'
10 address: 0x1a4425088 base: 0x1a43f3000 module name: 'AppKit' symbol info: '10 AppKit 0x00000001a4425088 -[NSApplication run] + 640'
11 address: 0x104860590 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x0000000104860590 Adobe Photoshop 2021 + 40666512'
12 address: 0x1048627ec base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x00000001048627ec Adobe Photoshop 2021 + 40675308'
13 address: 0x104958c50 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x0000000104958c50 Adobe Photoshop 2021 + 41684048'
14 address: 0x104440830 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x0000000104440830 Adobe Photoshop 2021 + 36341808'
15 address: 0x10219aeb0 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x000000010219aeb0 Adobe Photoshop 2021 + 11952'
16 address: 0x1a1b7df34 base: 0x1a1b67000 module name: 'libdyld.dylib' symbol info: '16 libdyld.dylib 0x00000001a1b7df34 start + 4'