Program Error Diagnostic Plugin feedback

Adobe Employee ,
Jan 29, 2021 Jan 29, 2021

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Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

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correct answers 1 Correct answer

Adobe Employee , Feb 17, 2022 Feb 17, 2022

Hi all,  

 

We're happy to announce the release of Photoshop 23.2. This update includes the fix for multiple program errors. To see the list of all fixed issues, click here

 

To update Photoshop to 23.2, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating  

 

Let us know if the update resolves the problem for those affected and share your feedback with us.  

 

Thanks,

Mohit

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New Here ,
Jan 30, 2021 Jan 30, 2021

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I am hoping someone can help. My error message is when I use the sky replacement plugin. I orginally went through the troubleshooting tips but always got  "Could not complete your request because of a program error." when I tried using this feature. I've now downloaded the Program Error Diagnostic Plugin, unziped and placed  folder in (Mac) Applications/Photoshop/Plugins. I open the diagnostic tool, check the box, recreate error but noting copied to clipboard. I just want to use the Sky Replacement feature and the not get "Could not complete your request because of a program error."

 

Please help. Thank you so much

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New Here ,
Oct 24, 2021 Oct 24, 2021

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I'm getting the same
 
Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x11117687d base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x00000001111768b9 Adobe Photoshop 2021 + 83757241'
1 address: 0x10ecd9d94 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000010ecd9d94 Adobe Photoshop 2021 + 45366676'
2 address: 0x10ecd9fe1 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000010ecd9fe1 Adobe Photoshop 2021 + 45367265'
3 address: 0x1118eaf53 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x00000001118eaf53 Adobe Photoshop 2021 + 91574099'
4 address: 0x1118eaf29 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x00000001118eaf29 Adobe Photoshop 2021 + 91574057'
5 address: 0x1118eaf19 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x00000001118eaf19 Adobe Photoshop 2021 + 91574041'
6 address: 0x1118eaf09 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x00000001118eaf09 Adobe Photoshop 2021 + 91574025'
7 address: 0x1118eaecd base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x00000001118eaecd Adobe Photoshop 2021 + 91573965'
8 address: 0x10ecd6dfb base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x000000010ecd6dfb Adobe Photoshop 2021 + 45354491'
9 address: 0x10ecd4d75 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '9   Adobe Photoshop 2021                0x000000010ecd4d75 Adobe Photoshop 2021 + 45346165'
10 address: 0x10ecd24f1 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '10  Adobe Photoshop 2021                0x000000010ecd24f1 Adobe Photoshop 2021 + 45335793'
11 address: 0x10ecbd3b8 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x000000010ecbd3b8 Adobe Photoshop 2021 + 45249464'
12 address: 0x10ecbd4c4 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x000000010ecbd4c4 Adobe Photoshop 2021 + 45249732'
13 address: 0x10ebbd43f base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x000000010ebbd43f Adobe Photoshop 2021 + 44201023'
14 address: 0x128af4fa5 base: 0x128a57000 module name: 'Spaces' symbol info: '14  Spaces                              0x0000000128af4fa5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
15 address: 0x7fff2308dbe1 base: 0x7fff22bee000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007fff2308dbe1 -[NSApplication _handleEvent:] + 65'
16 address: 0x7fff22c1dc8e base: 0x7fff22bee000 module name: 'AppKit' symbol info: '16  AppKit                              0x00007fff22c1dc8e -[NSApplication run] + 623'
17 address: 0x10ebbdf12 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '17  Adobe Photoshop 2021                0x000000010ebbdf12 Adobe Photoshop 2021 + 44203794'
18 address: 0x10ebc03e0 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '18  Adobe Photoshop 2021                0x000000010ebc03e0 Adobe Photoshop 2021 + 44213216'
19 address: 0x10ecbdc8c base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '19  Adobe Photoshop 2021                0x000000010ecbdc8c Adobe Photoshop 2021 + 45251724'
20 address: 0x111834288 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '20  Adobe Photoshop 2021                0x0000000111834288 Adobe Photoshop 2021 + 90825352'
21 address: 0x10c198c89 base: 0x10c196000 module name: 'Adobe Photoshop 2021' symbol info: '21  Adobe Photoshop 2021                0x000000010c198c89 Adobe Photoshop 2021 + 11401'
22 address: 0x7fff20349f3d base: 0x7fff20334000 module name: 'libdyld.dylib' symbol info: '22  libdyld.dylib                       0x00007fff20349f3d start + 1'
 

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Community Beginner ,
Jan 25, 2022 Jan 25, 2022

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I'm having issues when using the 'object finder' tool in the new Photoshop CC2022. Here are my diagnostic results.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
0 address: 0x00007FF7D1825E22 base: 0x00007FF7CD000000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7CFBFB444 base: 0x00007FF7CD000000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF7CFBFA919 base: 0x00007FF7CD000000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF7CF02A434 base: 0x00007FF7CD000000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF7CF029EC1 base: 0x00007FF7CD000000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF7CF029F61 base: 0x00007FF7CD000000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF7CF029EE1 base: 0x00007FF7CD000000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF7CF03647D base: 0x00007FF7CD000000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF7CFC41A55 base: 0x00007FF7CD000000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF7CFC446D8 base: 0x00007FF7CD000000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF7CFC4421B base: 0x00007FF7CD000000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF7CFC1F0C9 base: 0x00007FF7CD000000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
12 address: 0x00007FF7CD60CA69 base: 0x00007FF7CD000000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF7CD60CB06 base: 0x00007FF7CD000000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF7CD600079 base: 0x00007FF7CD000000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF7CD616FD1 base: 0x00007FF7CD000000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF7CD8CC752 base: 0x00007FF7CD000000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF7CD602ACE base: 0x00007FF7CD000000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF7CD863392 base: 0x00007FF7CD000000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFB966154E0 base: 0x00007FFB96600000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFB9858485B base: 0x00007FFB98580000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

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Community Beginner ,
Jan 25, 2022 Jan 25, 2022

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Please ignore the message above. It turns out there was an update for my version of Photoshop. I will come back if the issue persists.

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Community Beginner ,
Jan 25, 2022 Jan 25, 2022

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Even after updating the software, the same problem persists. This time, I have newer diagnostic data. Here it is:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.1.1 20220106.r.202 060a6d1
0 address: 0x00007FF6DA8E0562 base: 0x00007FF6D6050000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6D8C50654 base: 0x00007FF6D6050000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF6D8C4FB29 base: 0x00007FF6D6050000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF6D807F644 base: 0x00007FF6D6050000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF6D807F0D1 base: 0x00007FF6D6050000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF6D807F171 base: 0x00007FF6D6050000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF6D807F0F1 base: 0x00007FF6D6050000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF6D808B60D base: 0x00007FF6D6050000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF6D8C96C65 base: 0x00007FF6D6050000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF6D8C998E8 base: 0x00007FF6D6050000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF6D8C9942B base: 0x00007FF6D6050000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF6D8C742D9 base: 0x00007FF6D6050000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
12 address: 0x00007FF6D6661C19 base: 0x00007FF6D6050000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6D6661CB6 base: 0x00007FF6D6050000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6D6655229 base: 0x00007FF6D6050000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6D666C181 base: 0x00007FF6D6050000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF6D6921902 base: 0x00007FF6D6050000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF6D6657C7E base: 0x00007FF6D6050000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF6D68B8542 base: 0x00007FF6D6050000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFB966154E0 base: 0x00007FFB96600000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFB9858485B base: 0x00007FFB98580000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

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New Here ,
Apr 01, 2022 Apr 01, 2022

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This issue keeps coming up from time to time but this time nothing seems to help..please help as editing flow is super critical to my business.

 

 

 

 

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec
0 address: 0x10763fac0 base: 0x102429000 module name: 'Adobe Photoshop 2022' symbol info: '0   Adobe Photoshop 2022                0x000000010763fafc Adobe Photoshop 2022 + 86076156'
1 address: 0x10503b584 base: 0x102429000 module name: 'Adobe Photoshop 2022' symbol info: '1   Adobe Photoshop 2022                0x000000010503b584 Adobe Photoshop 2022 + 46212484'
2 address: 0x10503b7d1 base: 0x102429000 module name: 'Adobe Photoshop 2022' symbol info: '2   Adobe Photoshop 2022                0x000000010503b7d1 Adobe Photoshop 2022 + 46213073'
3 address: 0x107edbdc3 base: 0x102429000 module name: 'Adobe Photoshop 2022' symbol info: '3   Adobe Photoshop 2022                0x0000000107edbdc3 Adobe Photoshop 2022 + 95104451'
4 address: 0x107edbd99 base: 0x102429000 module name: 'Adobe Photoshop 2022' symbol info: '4   Adobe Photoshop 2022                0x0000000107edbd99 Adobe Photoshop 2022 + 95104409'
5 address: 0x107edbd89 base: 0x102429000 module name: 'Adobe Photoshop 2022' symbol info: '5   Adobe Photoshop 2022                0x0000000107edbd89 Adobe Photoshop 2022 + 95104393'
6 address: 0x107edbd79 base: 0x102429000 module name: 'Adobe Photoshop 2022' symbol info: '6   Adobe Photoshop 2022                0x0000000107edbd79 Adobe Photoshop 2022 + 95104377'
7 address: 0x107edbd3d base: 0x102429000 module name: 'Adobe Photoshop 2022' symbol info: '7   Adobe Photoshop 2022                0x0000000107edbd3d Adobe Photoshop 2022 + 95104317'
8 address: 0x10503855b base: 0x102429000 module name: 'Adobe Photoshop 2022' symbol info: '8   Adobe Photoshop 2022                0x000000010503855b Adobe Photoshop 2022 + 46200155'
9 address: 0x1050361a5 base: 0x102429000 module name: 'Adobe Photoshop 2022' symbol info: '9   Adobe Photoshop 2022                0x00000001050361a5 Adobe Photoshop 2022 + 46191013'
10 address: 0x10503378b base: 0x102429000 module name: 'Adobe Photoshop 2022' symbol info: '10  Adobe Photoshop 2022                0x000000010503378b Adobe Photoshop 2022 + 46180235'
11 address: 0x10501d998 base: 0x102429000 module name: 'Adobe Photoshop 2022' symbol info: '11  Adobe Photoshop 2022                0x000000010501d998 Adobe Photoshop 2022 + 46090648'
12 address: 0x10501daa4 base: 0x102429000 module name: 'Adobe Photoshop 2022' symbol info: '12  Adobe Photoshop 2022                0x000000010501daa4 Adobe Photoshop 2022 + 46090916'
13 address: 0x104f1a230 base: 0x102429000 module name: 'Adobe Photoshop 2022' symbol info: '13  Adobe Photoshop 2022                0x0000000104f1a230 Adobe Photoshop 2022 + 45027888'
14 address: 0x16f785485 base: 0x16f6e5000 module name: 'Spaces' symbol info: '14  Spaces                              0x000000016f785485 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
15 address: 0x7fff2307ebe1 base: 0x7fff22bdf000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007fff2307ebe1 -[NSApplication _handleEvent:] + 65'
16 address: 0x7fff22c0ec8e base: 0x7fff22bdf000 module name: 'AppKit' symbol info: '16  AppKit                              0x00007fff22c0ec8e -[NSApplication run] + 623'
17 address: 0x104f1ad32 base: 0x102429000 module name: 'Adobe Photoshop 2022' symbol info: '17  Adobe Photoshop 2022                0x0000000104f1ad32 Adobe Photoshop 2022 + 45030706'
18 address: 0x104f1d516 base: 0x102429000 module name: 'Adobe Photoshop 2022' symbol info: '18  Adobe Photoshop 2022                0x0000000104f1d516 Adobe Photoshop 2022 + 45040918'
19 address: 0x10501e2ac base: 0x102429000 module name: 'Adobe Photoshop 2022' symbol info: '19  Adobe Photoshop 2022                0x000000010501e2ac Adobe Photoshop 2022 + 46092972'
20 address: 0x107e24ca9 base: 0x102429000 module name: 'Adobe Photoshop 2022' symbol info: '20  Adobe Photoshop 2022                0x0000000107e24ca9 Adobe Photoshop 2022 + 94354601'
21 address: 0x10242e3c2 base: 0x102429000 module name: 'Adobe Photoshop 2022' symbol info: '21  Adobe Photoshop 2022                0x000000010242e3c2 Adobe Photoshop 2022 + 21442'
22 address: 0x7fff2033af3d base: 0x7fff20325000 module name: 'libdyld.dylib' symbol info: '22  libdyld.dylib                       0x00007fff2033af3d start + 1'
 

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New Here ,
Jul 22, 2022 Jul 22, 2022

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Photoshop Error information
Code: -1
Text: devido a erro no programa
Message: Não foi possível completar o seu pedido devido a erro no programa.
Stack:
Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
0 address: 0x107204388 base: 0x102608000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x00000001072043b8 Adobe Photoshop 2022 + 79676344'
1 address: 0x104dc193c base: 0x102608000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x0000000104dc193c Adobe Photoshop 2022 + 41654588'
2 address: 0x104dc1b7c base: 0x102608000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x0000000104dc1b7c Adobe Photoshop 2022 + 41655164'
3 address: 0x1079ca284 base: 0x102608000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x00000001079ca284 Adobe Photoshop 2022 + 87827076'
4 address: 0x1079ca260 base: 0x102608000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x00000001079ca260 Adobe Photoshop 2022 + 87827040'
5 address: 0x1079ca254 base: 0x102608000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x00000001079ca254 Adobe Photoshop 2022 + 87827028'
6 address: 0x1079ca248 base: 0x102608000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x00000001079ca248 Adobe Photoshop 2022 + 87827016'
7 address: 0x1079ca1c4 base: 0x102608000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x00000001079ca1c4 Adobe Photoshop 2022 + 87826884'
8 address: 0x104dbf17c base: 0x102608000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x0000000104dbf17c Adobe Photoshop 2022 + 41644412'
9 address: 0x104dbcf38 base: 0x102608000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x0000000104dbcf38 Adobe Photoshop 2022 + 41635640'
10 address: 0x104dba99c base: 0x102608000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x0000000104dba99c Adobe Photoshop 2022 + 41626012'
11 address: 0x104da4ce4 base: 0x102608000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x0000000104da4ce4 Adobe Photoshop 2022 + 41536740'
12 address: 0x104da4e10 base: 0x102608000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x0000000104da4e10 Adobe Photoshop 2022 + 41537040'
13 address: 0x104cb1a00 base: 0x102608000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x0000000104cb1a00 Adobe Photoshop 2022 + 40540672'
14 address: 0x1a04464f8 base: 0x19ffdc000 module name: 'AppKit' symbol info: '14 AppKit 0x00000001a04464f8 -[NSApplication _handleEvent:] + 76'
15 address: 0x1a000e278 base: 0x19ffdc000 module name: 'AppKit' symbol info: '15 AppKit 0x00000001a000e278 -[NSApplication run] + 636'
16 address: 0x104cb2468 base: 0x102608000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x0000000104cb2468 Adobe Photoshop 2022 + 40543336'
17 address: 0x104cb4b98 base: 0x102608000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x0000000104cb4b98 Adobe Photoshop 2022 + 40553368'
18 address: 0x104da567c base: 0x102608000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x0000000104da567c Adobe Photoshop 2022 + 41539196'
19 address: 0x107920e48 base: 0x102608000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x0000000107920e48 Adobe Photoshop 2022 + 87133768'
20 address: 0x10260d9f4 base: 0x102608000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x000000010260d9f4 Adobe Photoshop 2022 + 23028'
21 address: 0x10b94d08c module name: '<unknown module>' symbol info: '21 dyld 0x000000010b94d08c start + 520'

 

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New Here ,
Feb 01, 2021 Feb 01, 2021

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I am also following the instructions for the diagnostics plug-in, having pasted the relevant folder into plugins, yet no information is copied to the clipboard at any point. Running latest v. 21.1.1

 

I am not able to open files, or even close photoshop itself, with the error message:

could not complete your request because of a program error


I am only able to open files by going into preferences, disabling generator and graphics card usage, and must force-close PhotoShop through task manager. I will revert to the previous version (22.1) in the hopes that this helps.

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New Here ,
Feb 01, 2021 Feb 01, 2021

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same situation. cannot open any files or cannot close the software except the task manager.
user diagnostics does not copy anything to the clipboard despite error message.

it happened right after I've installed .NET today. Don't know whether it has any relation to it. 
disabling graphics processor allows opening files again, which is obviously not the desired way. 
 

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Community Beginner ,
Feb 02, 2021 Feb 02, 2021

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I am having a similar issue, and also when I enable the plugin, photoshop's interface changes as though it was opening a file, but no file has been opened. When i reproduce the error, i am booted back to the home screen and the plugin is disabled again.

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Community Beginner ,
Feb 20, 2021 Feb 20, 2021

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Same thing here.

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Community Beginner ,
Jun 03, 2021 Jun 03, 2021

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Exact same issue, I have to roll back to 21.0.1 to be able to use photoshop.

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New Here ,
Jun 20, 2021 Jun 20, 2021

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Having similar issue. Have followed the steps on how to fix the error and nothing has worked. 

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Explorer ,
Sep 19, 2021 Sep 19, 2021

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I'm having the exact same problems as you mention.  I'm running Win10, 64 bit, NVidia GeForce, max RAM, and 4 Tb hard drive...all up to date with latest drivers/versions as of 9-19-2021.  Should have plenty of horsepower and prior version(s) ran fine...now not so much.  Tried running user-diagnostics and did not seem to do anything.  Nothing copied to clipboard as far as I can tell.

When I uncheck "use Graphics card" I can open a file whithout the error, but cannot close the program without using Task Mgr.  The next time PS is run the "use Graphics card" is checked (not by me) and the error is back.  Preferences are not updated and saved when unchecking the graphics card selection.

 

Frustrated to say the least.

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New Here ,
Sep 22, 2021 Sep 22, 2021

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Im getting the same

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.0 20210809.r.384 ce617de
0 address: 0x00007FF63AB64652 base: 0x00007FF6365D0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF639013D54 base: 0x00007FF6365D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF6390132B9 base: 0x00007FF6365D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF63846F544 base: 0x00007FF6365D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF63846F181 base: 0x00007FF6365D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF63846F3A1 base: 0x00007FF6365D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF63846F1A1 base: 0x00007FF6365D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF63847B79D base: 0x00007FF6365D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF639056C35 base: 0x00007FF6365D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF639059708 base: 0x00007FF6365D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF63905914B base: 0x00007FF6365D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF639033069 base: 0x00007FF6365D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF636AB6E09 base: 0x00007FF6365D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF636AB6EA6 base: 0x00007FF6365D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF636AAA6F8 base: 0x00007FF6365D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF636AC1191 base: 0x00007FF6365D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF636D4A065 base: 0x00007FF6365D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF636AACDEB base: 0x00007FF6365D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF636D0A512 base: 0x00007FF6365D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFBEAEE7034 base: 0x00007FFBEAED0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFBEB582651 base: 0x00007FFBEB530000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

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New Here ,
Feb 01, 2021 Feb 01, 2021

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I am also following the instructions for the diagnostics plug-in, installed it successfully, and checked the box to copy to clipboard, but nothing is being copied to the clipboard after I recreate the "Could not complete your request because of a program error." error. Running latest v. 21.1.1

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Adobe Employee ,
Feb 02, 2021 Feb 02, 2021

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Thank you all for trying the plugin and sorry that you've had trouble with the data getting added to the clipboard. 

 

One suggestion from engineering would be to disable the background save function in Photoshop. 

You can do this in Photoshop's Preferences > File Handling > Background Save

image.png

Give that a try and let us know if the Program Errors diminish!

Regards,

Pete

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Community Beginner ,
Feb 02, 2021 Feb 02, 2021

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Hello. Thanks for the suggestion. This did not solve the issue for me. Same issue as everyone here. All GPU acceleration needs to be disabled in order to avoid error. I have Nvidia Studio drivers. With 2 different GPUs.

Problem appeared wi recent updates of Ps.

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New Here ,
Feb 02, 2021 Feb 02, 2021

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I just gave this a try and it did not work for me... 

jaredk54014952_1-1612284236377.png


I also have tried everything on the troubleshooting page, including turning off Generator, and unchecking "Use Graphics Processor"

I have noticed that I am able to open some files, pngs and tiny jpgs, but even small jpgs (450x450) are throwing the error.

Here's my system info if it helps with troubleshooting:

Adobe Photoshop Version: 22.1.1 20210104.r.138 2021/01/04: 852879028a7  x64
Number of Launches: 34
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.1110
System architecture: Intel CPU Family:6, Model:14, Stepping:12 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 1896 MHz
Built-in memory: 7998 MB
Free memory: 4746 MB
Memory available to Photoshop: 7302 MB
Memory used by Photoshop: 65 %
ACP.local Status:
 - SDK Version: 1.34.1
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.5.0.6
 - Min Core Sync Required: 4.3.28.24
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 60 seconds
Live Edit Client SDK Version: 3.77.11
Native GPU: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=2560
Display: 2
Display Bounds: top=779, left=-1920, bottom=1859, right=0
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="4.6"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=128
glgpu[0].GLName="Intel(R) UHD Graphics 620"
glgpu[0].GLVendor="INTEL"
glgpu[0].GLDriverVersion="27.20.100.9168"
glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_233e086e960c2400\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_233e086e960c2400\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_233e086e960c2400\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_233e086e960c2400\igd12umd64.dll"
glgpu[0].GLDriverDate="20210108000000.000000-000"
glgpu[0].GLRenderer="Intel(R) UHD Graphics 620"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 3.0 "
clgpu[0].CLDeviceVersion="3.0"
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=3354
clgpu[0].CLName="Intel(R) UHD Graphics 620"
clgpu[0].CLVendor="INTEL"
clgpu[0].CLBandwidth=1.000000e+10
clgpu[0].CLCompute=185.874327
clgpu[0].CLRawDeviceName=Intel(R) UHD Graphics 620
clgpu[0].CLRawDeviceVendor=Intel(R) Corporation
clgpu[0].CLRawPlatformName=Intel(R) OpenCL HD Graphics
clgpu[0].CLRawPlatformVendor=Intel(R) Corporation
nativegpu[0].NativeName="16032:Intel(R) UHD Graphics 620"
License Type: Subscription
Serial number: 96040653468149601444
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\xjxk133\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 235.4G, 19.7G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2020/12/11-01:18:03   79.625855   79.625855
   AdbePM.dll   PatchMatch 2020/09/29:17:00:06   1.624362   1.624362
   AdobeLinguistic.dll   Adobe Linguisitc Library   developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2020/08/08-01:12:48   79.395135   79.395135
   AdobePDFSettings.dll   Adobe PDFSettings   1.07   
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.68.49183   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.625377   79.625377
   AdobeXMP.dll   Adobe XMP Core 2020/12/09-11:57:44   79.164590   79.164590
   AdobeXMPFiles.dll   Adobe XMP Files 2020/12/09-11:57:44   79.164590   79.164590
   AdobeXMPScript.dll   Adobe XMP Script 2020/12/09-11:57:44   79.164590   79.164590
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2020/12/11-01:18:03   79.625855   79.625855
   AID.dll   AID DLL   1.0.0.12   
   AIDE.dll   AIDE 2020/11/20-03:50:06   79.625451   79.625451
   ARE.dll   ARE 2020/12/11-01:18:03   79.625855   79.625855
   AXE8SharedExpat.dll   AXE8SharedExpat 2020/08/01-01:08:32   79.622927   79.622927
   AXEDOMCore.dll   AXEDOMCore 2020/08/01-01:08:32   79.622927   79.622927
   Bib.dll   BIB 2020/12/11-01:18:03   79.625855   79.625855
   BIBUtils.dll   BIBUtils 2020/12/11-01:18:03   79.625855   79.625855
   boost_date_time.dll   photoshopdva   14.0.0   
   boost_filesystem.dll   photoshopdva   14.0.0   
   boost_program_options.dll   photoshopdva   14.0.0   
   boost_regex.dll   photoshopdva   14.0.0   
   boost_system.dll   photoshopdva   14.0.0   
   boost_threads.dll   photoshopdva   14.0.0   
   CoolType.dll   CoolType 2020/12/11-01:18:03   79.625855   79.625855
   CRClient.dll   Adobe Crash Reporter Client DLL   3.0.2.0   
   DirectML.dll   DirectML Redistributable Library   1.0.200514-0504.1.redist-dml-2.1.0.dcd3712   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   14.0.0   
   dvaappsupport.dll   photoshopdva   14.0.0   
   dvaaudiodevice.dll   photoshopdva   14.0.0   
   dvacore.dll   photoshopdva   14.0.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   14.0.0   
   dvamediatypes.dll   photoshopdva   14.0.0   
   dvametadata.dll   photoshopdva   14.0.0   
   dvametadataapi.dll   photoshopdva   14.0.0   
   dvametadataui.dll   photoshopdva   14.0.0   
   dvanet.dll   photoshopdva   14.0.0   
   dvaplayer.dll   photoshopdva   14.0.0   
   dvascripting.dll   photoshopdva   14.0.0   
   dvatransport.dll   photoshopdva   14.0.0   
   dvaui.dll   photoshopdva   14.0.0   
   dvaunittesting.dll   photoshopdva   14.0.0   
   dvavulcansupport.dll   photoshopdva   14.0.0   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-4.1.4.7   
   dynamiclink.dll   photoshopdva   14.0.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icudt66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icuuc66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   igestep30.dll   IGES Reader   9.3.0.113   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2020.0.1 (r0x35c5ec66)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   JP2KLib.dll   JP2KLib 2020/11/09-12:12:23   79.277020   79.277020
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   libzip.dll   photoshopdva   14.0.0   
   LogSession.dll   LogSession   8.1.0.68.49183   
   mediacoreif.dll   photoshopdva   14.0.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   MPS.dll   MPS 2020/12/03-01:11:47   79.625685   79.625685
   onnxruntime.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   opencv_world440.dll   OpenCV library   4.4.0   
   Photoshop.dll   Adobe Photoshop 2021   22.1   
   Plugin.dll   Adobe Photoshop 2021   22.1   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   10.1.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   10.1.0.15   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2021   22.1   
   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.623146   79.623146
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   utest.dll   photoshopdva   14.0.0   
   VulcanControl.dll   Vulcan Application Control Library   6.6.0.000   
   VulcanMessage5.dll   Vulcan Message Library   6.6.0.000   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   
   WRServices.dll   WRServices    Build 16.0.0.4539038   16.0.0.4539038
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-4.1.4.7


Required plugins:

   Accented Edges 22.1 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 22.1 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 22.1 - from the file “Filter Gallery.8bf”
   Average 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Average.8bf”
   Bas Relief 22.1 - from the file “Filter Gallery.8bf”
   BMP 22.1 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 13.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 13.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 22.1 - from the file “Filter Gallery.8bf”
   Charcoal 22.1 - from the file “Filter Gallery.8bf”
   Chrome 22.1 - from the file “Filter Gallery.8bf”
   Cineon 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Cineon.8bi”
   Clouds 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Clouds.8bf”
   Color Halftone 22.1 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 22.1 - from the file “Filter Gallery.8bf”
   Conté Crayon 22.1 - from the file “Filter Gallery.8bf”
   Craquelure 22.1 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 22.1 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 22.1 - from the file “Filter Gallery.8bf”
   Crystallize 22.1 - from the file “Standard MultiPlugin.8bf”
   Cutout 22.1 - from the file “Filter Gallery.8bf”
   Dark Strokes 22.1 - from the file “Filter Gallery.8bf”
   De-Interlace 22.1 - from the file “Standard MultiPlugin.8bf”
   Dicom 22.1 - from the file “Dicom.8bi”
   Difference Clouds 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Clouds.8bf”
   Diffuse Glow 22.1 - from the file “Filter Gallery.8bf”
   Displace 22.1 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 22.1 - from the file “Filter Gallery.8bf”
   Eazel Acquire 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “EazelAcquire.8ba”
   Entropy 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Export Color Lookup Tables 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Export3DLUT.8be”
   Extrude 22.1 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “FastCore.8bx”
   Fibers 22.1 - from the file “Standard MultiPlugin.8bf”
   Film Grain 22.1 - from the file “Filter Gallery.8bf”
   Filter Gallery 22.1 - from the file “Filter Gallery.8bf”
   Fresco 22.1 - from the file “Filter Gallery.8bf”
   Glass 22.1 - from the file “Filter Gallery.8bf”
   Glowing Edges 22.1 - from the file “Filter Gallery.8bf”
   Grain 22.1 - from the file “Filter Gallery.8bf”
   Graphic Pen 22.1 - from the file “Filter Gallery.8bf”
   Halftone Pattern 22.1 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 22.1 - from the file “HDRMergeUI.8bf”
   HSB/HSL 22.1 - from the file “Standard MultiPlugin.8bf”
   IFF Format 22.1 - from the file “Standard MultiPlugin.8bf”
   IGES 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “U3D.8bi”
   Ink Outlines 22.1 - from the file “Filter Gallery.8bf”
   JPEG 2000 22.1 - from the file “JPEG2000.8bi”
   Kurtosis 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Lens Blur 22.1 - from the file “Lens Blur.8bf”
   Lens Correction 22.1 - from the file “Lens Correction.8bf”
   Lens Flare 22.1 - from the file “Standard MultiPlugin.8bf”
   Liquify 22.1 - from the file “Liquify.8bf”
   Matlab Operation 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “ChannelPort.8bf”
   Maximum 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Mean 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Measurement Core 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “MeasurementCore.8me”
   Median 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Mezzotint 22.1 - from the file “Standard MultiPlugin.8bf”
   Minimum 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   MMXCore Routines 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “MMXCore.8bx”
   Mosaic Tiles 22.1 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “MultiProcessor Support.8bx”
   Neon Glow 22.1 - from the file “Filter Gallery.8bf”
   Note Paper 22.1 - from the file “Filter Gallery.8bf”
   NTSC Colors 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “NTSC Colors.8bf”
   Ocean Ripple 22.1 - from the file “Filter Gallery.8bf”
   OpenEXR 22.1 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 22.1 - from the file “Filter Gallery.8bf”
   Palette Knife 22.1 - from the file “Filter Gallery.8bf”
   Patchwork 22.1 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 22.1 - from the file “Standard MultiPlugin.8bf”
   PCX 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “PCX.8bi”
   Photocopy 22.1 - from the file “Filter Gallery.8bf”
   Picture Package Filter 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “ChannelPort.8bf”
   Pinch 22.1 - from the file “Standard MultiPlugin.8bf”
   Pixar 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Pixar.8bi”
   Plaster 22.1 - from the file “Filter Gallery.8bf”
   Plastic Wrap 22.1 - from the file “Filter Gallery.8bf”
   Pointillize 22.1 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 22.1 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “PBM.8bi”
   Poster Edges 22.1 - from the file “Filter Gallery.8bf”
   PRC 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “U3D.8bi”
   Radial Blur 22.1 - from the file “Standard MultiPlugin.8bf”
   Radiance 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Radiance.8bi”
   Range 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Render Color Lookup Grid 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Export3DLUT.8be”
   Reticulation 22.1 - from the file “Filter Gallery.8bf”
   Ripple 22.1 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 22.1 - from the file “Filter Gallery.8bf”
   Save for Web 22.1 - from the file “Save for Web.8be”
   ScriptingSupport 22.1 - from the file “ScriptingSupport.8li”
   Shake Reduction 22.1 - from the file “Shake Reduction.8bf”
   Shear 22.1 - from the file “Standard MultiPlugin.8bf”
   Skewness 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Smart Blur 22.1 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 22.1 - from the file “Filter Gallery.8bf”
   Solarize 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Solarize.8bf”
   Spaces 22.1 - from the file “Spaces.8li”
   Spatter 22.1 - from the file “Filter Gallery.8bf”
   Spherize 22.1 - from the file “Standard MultiPlugin.8bf”
   Sponge 22.1 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 22.1 - from the file “Filter Gallery.8bf”
   Stained Glass 22.1 - from the file “Filter Gallery.8bf”
   Stamp 22.1 - from the file “Filter Gallery.8bf”
   Standard Deviation 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Sumi-e 22.1 - from the file “Filter Gallery.8bf”
   Summation 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Targa 22.1 - from the file “Standard MultiPlugin.8bf”
   Texturizer 22.1 - from the file “Filter Gallery.8bf”
   Tiles 22.1 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 22.1 - from the file “Filter Gallery.8bf”
   Twirl 22.1 - from the file “Standard MultiPlugin.8bf”
   U3D 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “U3D.8bi”
   Underpainting 22.1 - from the file “Filter Gallery.8bf”
   Vanishing Point 22.1 - from the file “VanishingPoint.8bf”
   Variance 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Water Paper 22.1 - from the file “Filter Gallery.8bf”
   Watercolor 22.1 - from the file “Filter Gallery.8bf”
   Wave 22.1 - from the file “Standard MultiPlugin.8bf”
   WIA Support 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “WIASupport.8li”
   Wind 22.1 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “WBMP.8bi”
   ZigZag 22.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 3.8.0.30 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.8.0\"
CDO: 1.76.10
        CmdN: 1.5.18
        CDP: 1.100.16
   Unified Panel (Loaded) 1.2.0.13 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

   ccx-timeline (Prepared) 2.6.27.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

   Neural Filters (Prepared) 1.3.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

   Photoshop UXP Export-As (Prepared) 5.3.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

   Photoshop Personalization (Loaded) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

   Photoshop User Diagnostics (Loaded) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\user-diagnostics\user-diagnostics/"

   Plugins Panel (Prepared) 1.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\index.html”
   New Document  3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.16”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\purchaseTypekit.html”
   Home  2.15.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.15.0\index.html?v=2.15.0.7”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\capture\capture.html”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\stock-panel-licensing\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

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Community Beginner ,
Feb 02, 2021 Feb 02, 2021

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This did not solve the problem for me

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Adobe Employee ,
Feb 02, 2021 Feb 02, 2021

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Thank yo for trying turning off background saving. Sorry this didn't fix the program errors, it was a hunch that we wanted to test, so thank you. 

 

Back with more details soon.

Regards,

Pete

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New Here ,
Feb 02, 2021 Feb 02, 2021

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Hello all!  Same problems here!  Tried all of the above with no positive results.  Using  Windows 10 on a PC.  Very frustrating!

 

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New Here ,
Jul 18, 2021 Jul 18, 2021

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I give click on preferences and no longer lets me do anything else immediately appears the window of has not been able to meet because there is an error in the program, as I can solve it I already have 1 week so.

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New Here ,
Jul 20, 2021 Jul 20, 2021

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The same as you

 

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