Program Error Diagnostic Plugin feedback

Report · Jan 29, 2021

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

Next, if after following the steps above and you're still encountering Program Errors:

Follow the instructions to install the Program Error Diagnostic Plugin
Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

Report · Oct 13, 2021

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF7ECBB5E02 base: 0x00007FF7E8620000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7EB065D44 base: 0x00007FF7E8620000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF7EB0652A9 base: 0x00007FF7E8620000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF7EB0671EA base: 0x00007FF7E8620000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF7E9A5F5BE base: 0x00007FF7E8620000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF7EB067249 base: 0x00007FF7E8620000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF7EB065FB0 base: 0x00007FF7E8620000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF7E8E0BEF2 base: 0x00007FF7E8620000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
8 address: 0x00007FF7EB0C6C21 base: 0x00007FF7E8620000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF7E8B0989B base: 0x00007FF7E8620000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF7E8D72D1E base: 0x00007FF7E8620000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
11 address: 0x00007FF7E8AFB1C5 base: 0x00007FF7E8620000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF7E8B112C1 base: 0x00007FF7E8620000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF7E8D9A155 base: 0x00007FF7E8620000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
14 address: 0x00007FF7E8AFCF1B base: 0x00007FF7E8620000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF7E8D5A602 base: 0x00007FF7E8620000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FFAD41154E0 base: 0x00007FFAD4100000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
17 address: 0x00007FFAD50E485B base: 0x00007FFAD50E0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Oct 14, 2021

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

Report · Oct 14, 2021

I'm not getting more in my paste than this. Currently all I'm doing is opening the attached file, hitting save as and trying to save as a new file in hopes I can update and save it.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

Report · Oct 14, 2021

I just tried saving the file as a Photoshop PDF (with layers) and got same error.

But I was clicking different areas and noted in one area it game me the "want to update the text area" message and then when I told it to go ahead it gave me this:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

Report · Oct 14, 2021

I was able to save an updated file as PDF by uusing the Microsoft Print to PDF... Adobe PDF erorred out with:

%%[ Error: invalidfont; OffendingCommand: findfont ]%%

Stack:
/Font
(Courier)
/courier

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

Report · Oct 14, 2021

Ran diagnostics for Photoshop File error "Cound not open "image.psd" because of program error.

Got this as a response:

Photoshop Error information
Code: -1715
Text: because of a program error
Message: Could not open “image.psd” because of a program error.
Stack:
Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
0 address: 0x00007FF6203593FB base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF61EA53A64 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF61EA54EE5 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF61CD874C1 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
4 address: 0x00007FF61CD77C46 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
5 address: 0x00007FF61CD7DCA0 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
6 address: 0x00007FF61CD7F3AA base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
7 address: 0x00007FF61CD7F514 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
8 address: 0x00007FF61DA79334 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF61DA76745 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF61CDD6CED base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
11 address: 0x00007FF61CDDB494 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
12 address: 0x00007FF61CDD37B2 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
13 address: 0x00007FF61CA0D49C base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
14 address: 0x00007FF61C73AF09 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF61D07DA43 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
16 address: 0x00007FF61EB044C3 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF61EA714CB base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF61EA6D377 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
19 address: 0x00007FF61EABD762 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
20 address: 0x00007FF61EABD005 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
21 address: 0x00007FF61EA97C46 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
22 address: 0x00007FF61EA72459 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
23 address: 0x00007FF61C71BD36 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
24 address: 0x00007FF61C71BDC3 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
25 address: 0x00007FF61C7105A8 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
26 address: 0x00007FF61C72597C base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
27 address: 0x00007FF61C99A56E base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
28 address: 0x00007FF61C71233B base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
29 address: 0x00007FF61C95DAB2 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
30 address: 0x00007FFD0ED67034 base: 0x00007FFD0ED50000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
31 address: 0x00007FFD0F122651 base: 0x00007FFD0F0D0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Let me know what I should do.

Thanks,

John

Report · Oct 15, 2021

I've been getting the following error over the past week or so. It happens randomly - or so it seems - when using the move tool to reposition something on the page. I'm not completely sure, but I think the common factor might be when I try to move a text object - no matter if the object is being moved on its own or within a group of items linked together.

0x00007FF6A50E0000	module name: 'Photoshop.exe'	 symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18	address: 0x00007FF6A581A602	base: 0x00007FF6A50E0000	module name: 'Photoshop.exe'	 symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19	address: 0x00007FF9BFD47034	base: 0x00007FF9BFD30000	module name: 'KERNEL32.DLL'	 symbol: BaseThreadInitThunk:-1 in n.a.
20	address: 0x00007FF9C1AA2651	base: 0x00007FF9C1A50000	module name: 'ntdll.dll'	 symbol: RtlUserThreadStart:-1 in n.a.

. not

Thanks for your help!

Sherry

Report · Oct 16, 2021

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete the Iris Blur command because of a program error.
Stack:

Report · Oct 16, 2021

Photoshop Error information

Code: -1

Text: because of a program error

Message: Could not complete your request because of a program error.

Stack:

Adobe Photoshop 22.5.1 20210907.r.441 de74e1a

0 address: 0x1050ba87d base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x00000001050ba8b9 Adobe Photoshop 2021 + 83757241'

1 address: 0x102c1dd94 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000102c1dd94 Adobe Photoshop 2021 + 45366676'

2 address: 0x102c1dfe1 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000102c1dfe1 Adobe Photoshop 2021 + 45367265'

3 address: 0x10582ef53 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010582ef53 Adobe Photoshop 2021 + 91574099'

4 address: 0x10582ef29 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010582ef29 Adobe Photoshop 2021 + 91574057'

5 address: 0x10582ef19 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010582ef19 Adobe Photoshop 2021 + 91574041'

6 address: 0x10582ef09 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010582ef09 Adobe Photoshop 2021 + 91574025'

7 address: 0x10582eecd base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010582eecd Adobe Photoshop 2021 + 91573965'

8 address: 0x102c1adfb base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x0000000102c1adfb Adobe Photoshop 2021 + 45354491'

9 address: 0x102c18d75 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000102c18d75 Adobe Photoshop 2021 + 45346165'

10 address: 0x102c164f1 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x0000000102c164f1 Adobe Photoshop 2021 + 45335793'

11 address: 0x102c013b8 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x0000000102c013b8 Adobe Photoshop 2021 + 45249464'

12 address: 0x102c014c4 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x0000000102c014c4 Adobe Photoshop 2021 + 45249732'

13 address: 0x102b0143f base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x0000000102b0143f Adobe Photoshop 2021 + 44201023'

14 address: 0x1a1490fa5 base: 0x1a13f3000 module name: 'Spaces' symbol info: '14 Spaces 0x00000001a1490fa5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'

15 address: 0x7fff23181be1 base: 0x7fff22ce2000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff23181be1 -[NSApplication _handleEvent:] + 65'

16 address: 0x7fff22d11c8e base: 0x7fff22ce2000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22d11c8e -[NSApplication run] + 623'

17 address: 0x102b01f12 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x0000000102b01f12 Adobe Photoshop 2021 + 44203794'

18 address: 0x102b043e0 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x0000000102b043e0 Adobe Photoshop 2021 + 44213216'

19 address: 0x102c01c8c base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x0000000102c01c8c Adobe Photoshop 2021 + 45251724'

20 address: 0x105778288 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x0000000105778288 Adobe Photoshop 2021 + 90825352'

21 address: 0x1000dcc89 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x00000001000dcc89 Adobe Photoshop 2021 + 11401'

22 address: 0x7fff2043df3d base: 0x7fff20428000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff2043df3d start + 1'

Report · Oct 16, 2021

I have had an error the past few days saving to a Google Drive from Photoshop. I updated my Mac to Big Sur last week and haven't had this error before a few days ago. I've used Photoshop for over 20 years and have never seen this so it's baffling. My workaround for now is to save to the desktop and replace the file on the drive when I'm finished, but it's tedious.

Photoshop Error information

Code: -20

Text: because of a program error

Message: Could not save “HOL21-key.psd” because of a program error.

Stack:

Adobe Photoshop 22.5.1 20210907.r.441 de74e1a

0 address: 0x107db487d base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000107db48b9 Adobe Photoshop 2021 + 83757241'

1 address: 0x105917d94 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000105917d94 Adobe Photoshop 2021 + 45366676'

2 address: 0x1059180f4 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x00000001059180f4 Adobe Photoshop 2021 + 45367540'

3 address: 0x10518b305 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010518b305 Adobe Photoshop 2021 + 37450501'

4 address: 0x1048e0c3d base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x00000001048e0c3d Adobe Photoshop 2021 + 28363837'

5 address: 0x1059104f1 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x00000001059104f1 Adobe Photoshop 2021 + 45335793'

6 address: 0x1058fb3b8 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x00000001058fb3b8 Adobe Photoshop 2021 + 45249464'

7 address: 0x1058fb4c4 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x00000001058fb4c4 Adobe Photoshop 2021 + 45249732'

8 address: 0x1057fb43f base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x00000001057fb43f Adobe Photoshop 2021 + 44201023'

9 address: 0x1469cafa5 base: 0x14692d000 module name: 'Spaces' symbol info: '9 Spaces 0x00000001469cafa5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'

10 address: 0x7fff231c2be1 base: 0x7fff22d23000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff231c2be1 -[NSApplication _handleEvent:] + 65'

11 address: 0x7fff22d52c8e base: 0x7fff22d23000 module name: 'AppKit' symbol info: '11 AppKit 0x00007fff22d52c8e -[NSApplication run] + 623'

12 address: 0x1057fbf12 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x00000001057fbf12 Adobe Photoshop 2021 + 44203794'

13 address: 0x1057fe3e0 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x00000001057fe3e0 Adobe Photoshop 2021 + 44213216'

14 address: 0x1058fbc8c base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x00000001058fbc8c Adobe Photoshop 2021 + 45251724'

15 address: 0x108472288 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x0000000108472288 Adobe Photoshop 2021 + 90825352'

16 address: 0x102dd6c89 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x0000000102dd6c89 Adobe Photoshop 2021 + 11401'

17 address: 0x7fff2047ef3d base: 0x7fff20469000 module name: 'libdyld.dylib' symbol info: '17 libdyld.dylib 0x00007fff2047ef3d start + 1'

18 address: 0x1 module name: '<unknown module>' symbol info: '18 ??? 0x0000000000000001 0x0 + 1'

Report · Oct 22, 2021

Is there anything to be done? I posted this a week ago and haven't heard anything back. I'm still having the same problem.

Report · Nov 16, 2021

It's been a month and I still have this error. Pretty annoying. (Is this thread even monitored?)

Report · Nov 26, 2021

@justlovebrad The google Drive seems like a good indicator, I wonder if the other users have the issue saving on "special" folders, such as dropbox, or if all local folders are affected.

Report · Nov 29, 2021

It's only folders in Google Drive. I have folders in Dropbox and Box, too, and those don't give me any trouble.

Report · Dec 13, 2021

Hello, @justlovebrad some users said that a Google Workspace update fixed their issues, others had to set the Google Drive to "Available Offline"

Report · Oct 17, 2021

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF7AF935E02 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7ADDE5D44 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF7ADDE52A9 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF7AD2400B4 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF7AD23FCF1 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF7AD23FF11 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF7AD23FD11 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF7AD24C33D base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF7ADE28C25 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF7ADE2B6F8 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF7ADE2B13B base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF7ADE05059 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF7AB886F39 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF7AB886FD6 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF7AB87A828 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF7AB8912C1 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF7ABB1A155 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF7AB87CF1B base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF7ABADA602 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFFE6F67034 base: 0x00007FFFE6F50000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFFE70A2651 base: 0x00007FFFE7050000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Oct 17, 2021

Photoshop Error information

Code: -1

Text: because of a program error

Message: Could not complete your request because of a program error.

Stack:

Adobe Photoshop 22.5.1 20210907.r.441 de74e1a

0 address: 0x10e41087d base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010e4108b9 Adobe Photoshop 2021 + 83757241'

1 address: 0x10bf73d94 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010bf73d94 Adobe Photoshop 2021 + 45366676'

2 address: 0x10bf73fe1 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010bf73fe1 Adobe Photoshop 2021 + 45367265'

3 address: 0x10eb84f53 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010eb84f53 Adobe Photoshop 2021 + 91574099'

4 address: 0x10eb84f29 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010eb84f29 Adobe Photoshop 2021 + 91574057'

5 address: 0x10eb84f19 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010eb84f19 Adobe Photoshop 2021 + 91574041'

6 address: 0x10eb84f09 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010eb84f09 Adobe Photoshop 2021 + 91574025'

7 address: 0x10eb84ecd base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010eb84ecd Adobe Photoshop 2021 + 91573965'

8 address: 0x10bf70dfb base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010bf70dfb Adobe Photoshop 2021 + 45354491'

9 address: 0x10bf6ed75 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010bf6ed75 Adobe Photoshop 2021 + 45346165'

10 address: 0x10bf6c4f1 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010bf6c4f1 Adobe Photoshop 2021 + 45335793'

11 address: 0x10bf573b8 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010bf573b8 Adobe Photoshop 2021 + 45249464'

12 address: 0x10bf574c4 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010bf574c4 Adobe Photoshop 2021 + 45249732'

13 address: 0x10be5743f base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010be5743f Adobe Photoshop 2021 + 44201023'

14 address: 0x137fa8fa5 base: 0x137f0b000 module name: 'Spaces' symbol info: '14 Spaces 0x0000000137fa8fa5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'

15 address: 0x7fff3621dcbf base: 0x7fff361ec000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff3621dcbf -[NSApplication run] + 707'

16 address: 0x10be57f12 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x000000010be57f12 Adobe Photoshop 2021 + 44203794'

17 address: 0x10be5a3e0 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x000000010be5a3e0 Adobe Photoshop 2021 + 44213216'

18 address: 0x10bf57c8c base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x000000010bf57c8c Adobe Photoshop 2021 + 45251724'

19 address: 0x10eace288 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010eace288 Adobe Photoshop 2021 + 90825352'

20 address: 0x109432c89 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x0000000109432c89 Adobe Photoshop 2021 + 11401'

21 address: 0x7fff72ee3cc9 base: 0x7fff72ec9000 module name: 'libdyld.dylib' symbol info: '21 libdyld.dylib 0x00007fff72ee3cc9 start + 1'

22 address: 0x1 module name: '<unknown module>' symbol info: '22 ??? 0x0000000000000001 0x0 + 1'

Report · Oct 19, 2021

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.0 20210809.r.384 ce617de
0 address: 0x00007FF6D6B34652 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6D4FE3D54 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF6D4FE32B9 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF6D443F544 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF6D443F181 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF6D443F3A1 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF6D443F1A1 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF6D444B79D base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF6D5026C35 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF6D5029708 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF6D502914B base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF6D5003069 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF6D2A86E09 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6D2A86EA6 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6D2A7A6F8 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6D2A91191 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF6D2D1A065 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF6D2A7CDEB base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF6D2CDA512 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFCACCE7034 base: 0x00007FFCACCD0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFCAE242651 base: 0x00007FFCAE1F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Oct 19, 2021

Cannot use "Tilt-Blur", this is what I got when I clicked "Simulate Error" in the User Diagnostic Tool. Hopefully someone can help.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF6860E5E02 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF684595D44 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF6845952A9 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF6839F00B4 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF6839EFCF1 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF6839EFF11 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF6839EFD11 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF6839FC33D base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF6845D8C25 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF6845DB6F8 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF6845DB13B base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF6845B5059 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF682036F39 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF682036FD6 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF68202A828 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6820412C1 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF6822CA155 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF68202CF1B base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF68228A602 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFF3ED97034 base: 0x00007FFF3ED80000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFF3FC02651 base: 0x00007FFF3FBB0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Oct 20, 2021

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF7718C5E02 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF76FD75D44 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF76FD752A9 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF76F1D00B4 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF76F1CFCF1 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF76F1CFF11 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF76F1CFD11 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF76F1DC33D base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF76FDB8C25 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF76FDBB6F8 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF76FDBB13B base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF76FD95059 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF76D816F39 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF76D816FD6 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF76D80A828 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF76D8212C1 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF76DAAA155 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF76D80CF1B base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF76DA6A602 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFF40A47034 base: 0x00007FFF40A30000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFF41962651 base: 0x00007FFF41910000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Oct 20, 2021

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

Report · Oct 20, 2021

How is it that this generic error has been around for a year+ and still doesn't give the user any useful information at all on why it's occurring? The "Learn how to fix" button is as useless as an inflatable anchor as the error can seemingly have to do with any number of a hundred things, and literally pops up when trying to do anything in Photoshop like open an image, open a .ps, open a recently saved file, create a new image/file, and even trying to exit the application, forcing you to use the task manager. Persists after reboots, updating, and even reinstalling photoshop and creative cloud.

It's extremely frustrating when your business revolves around being able to use and application that, one day, with absoloutely no other changes made to the computer, decides to give the ultimate generic error and not be able to find any help online because Adobe is being very.... Adobe about it. I haven't been able to work for many days now because of this...

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF7EF1E5E02 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7ED695D44 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF7ED6952A9 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF7ECAF00B4 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF7ECAEFCF1 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF7ECAEFF11 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF7ECAEFD11 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF7ECAFC33D base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF7ED6D8C25 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF7ED6DB6F8 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF7ED6DB13B base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF7ED6B5059 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF7EB136F39 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF7EB136FD6 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF7EB12A828 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF7EB1412C1 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF7EB3CA155 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF7EB12CF1B base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF7EB38A602 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFF6F557034 base: 0x00007FFF6F540000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFF71102651 base: 0x00007FFF710B0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Oct 20, 2021

Photoshop Error information
Code: -1
Text: 프로그램 오류로 인하여
Message: 프로그램 오류로 인하여 요청한 사항을 완료할 수 없습니다.
Stack:

Photoshop Error information
Code: -1
Text: 프로그램 오류로 인하여
Message: 프로그램 오류로 인하여 요청한 사항을 완료할 수 없습니다.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF672EA5E02 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF671355D44 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF6713552A9 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF6713571EA base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF66FD4F5BE base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF671357249 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF671355FB0 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF66F0FBEF2 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
8 address: 0x00007FF6713B6C21 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF66EDF989B base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF66F062D1E base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
11 address: 0x00007FF66EDEB1C5 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF66EE012C1 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF66F08A155 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
14 address: 0x00007FF66EDECF1B base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF66F04A602 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FFE2F567034 base: 0x00007FFE2F550000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
17 address: 0x00007FFE30B82651 base: 0x00007FFE30B30000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Oct 20, 2021

Updated Photoshop already and it didn`t work.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF73E165E02 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF73C615D44 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF73C6152A9 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF73BA700B4 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF73BA6FCF1 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF73BA6FF11 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF73BA6FD11 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF73BA7C33D base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF73C658C25 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF73C65B6F8 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF73C65B13B base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF73C635059 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF73A0B6F39 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF73A0B6FD6 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF73A0AA828 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF73A0C12C1 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF73A34A155 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF73A0ACF1B base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF73A30A602 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFF75D47034 base: 0x00007FFF75D30000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFF75F62651 base: 0x00007FFF75F10000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Oct 20, 2021

Downgraded to 22.5.0 and it worked again!

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