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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247956 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    R
    Rafael25168020to34
    Participant
    January 12, 2023

    Photoshop Error information
    Code: -1
    Text: devido a erro no programa
    Message: Não foi possível completar o seu pedido devido a erro no programa.
    Stack:
    Adobe Photoshop 24.1.0 20221206.r.166 be4691b
    0 address: 0x00007FF6A7B3CE52 base: 0x00007FF6A2BE0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6A5AFFD0C base: 0x00007FF6A2BE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF6A5AFF269 base: 0x00007FF6A2BE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF6A4F61B84 base: 0x00007FF6A2BE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF6A4F616B9 base: 0x00007FF6A2BE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF6A4F614B9 base: 0x00007FF6A2BE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF6A4F6FBBD base: 0x00007FF6A2BE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF6A5B41975 base: 0x00007FF6A2BE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF6A5B44807 base: 0x00007FF6A2BE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF6A5B4425A base: 0x00007FF6A2BE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF6A5B23B26 base: 0x00007FF6A2BE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF6A33AA158 base: 0x00007FF6A2BE0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6A33AA1ED base: 0x00007FF6A2BE0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6A339CFBF base: 0x00007FF6A2BE0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6A33B47D1 base: 0x00007FF6A2BE0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6A36AED76 base: 0x00007FF6A2BE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF6A339F916 base: 0x00007FF6A2BE0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF6A3623CB2 base: 0x00007FF6A2BE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFCEBD626BD base: 0x00007FFCEBD50000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFCEC3EDFB8 base: 0x00007FFCEC390000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

    P
    Philnolan_3d
    Participating Frequently
    January 12, 2023

    Photioshop crashed when I tried to use the text tool. Now when I click with the tool I get a program error message.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.1.0 20221206.r.166 be4691b
    0 address: 0x00007FF6827ECE52 base: 0x00007FF67D890000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6807AFD0C base: 0x00007FF67D890000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF6807AF269 base: 0x00007FF67D890000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF67FC11B84 base: 0x00007FF67D890000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF67FC116B9 base: 0x00007FF67D890000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF67FC114B9 base: 0x00007FF67D890000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF67FC1FBBD base: 0x00007FF67D890000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF6807F1975 base: 0x00007FF67D890000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF6807F4807 base: 0x00007FF67D890000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF6807F425A base: 0x00007FF67D890000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF6807D3B26 base: 0x00007FF67D890000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF67E05A158 base: 0x00007FF67D890000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF67E05A1ED base: 0x00007FF67D890000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF67E04CFBF base: 0x00007FF67D890000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF67E0647D1 base: 0x00007FF67D890000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF67E35ED76 base: 0x00007FF67D890000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF67E04F916 base: 0x00007FF67D890000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF67E2D3CB2 base: 0x00007FF67D890000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFA3EFA7614 base: 0x00007FFA3EF90000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFA40FA26A1 base: 0x00007FFA40F50000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    W
    webphoto1
    Participant
    January 10, 2023

     

    I uninstalled and reinstalled photoshop but still see this error.  Help...

     

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.1.0 20221206.r.166 be4691b
    0 address: 0x00007FF623D5CE52 base: 0x00007FF61EE00000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF621D1FD0C base: 0x00007FF61EE00000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF621D1F269 base: 0x00007FF61EE00000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF621181B84 base: 0x00007FF61EE00000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF6211816B9 base: 0x00007FF61EE00000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF6211814B9 base: 0x00007FF61EE00000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF62118FBBD base: 0x00007FF61EE00000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF621D61975 base: 0x00007FF61EE00000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF621D64807 base: 0x00007FF61EE00000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF621D6425A base: 0x00007FF61EE00000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF621D43B26 base: 0x00007FF61EE00000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF61F5CA158 base: 0x00007FF61EE00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF61F5CA1ED base: 0x00007FF61EE00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF61F5BCFBF base: 0x00007FF61EE00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF61F5D47D1 base: 0x00007FF61EE00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF61F8CED76 base: 0x00007FF61EE00000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF61F5BF916 base: 0x00007FF61EE00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF61F843CB2 base: 0x00007FF61EE00000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFEEA627614 base: 0x00007FFEEA610000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFEEADA26A1 base: 0x00007FFEEAD50000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    R
    Ronda23960848b9ic
    Participant
    January 9, 2023

    I am getting this error when performing multiple different tasks in photoshop, rendering it mostly unusable for my job. Last week it was simply trying to transform a layer, could not use command t or transfrom from a bounding box without getting a program error. Today, the problem is simply placing an image (linked or embedded, both give me a program error). No other info. Used User diagnostics plugin which also didn't provide any information. (was unclear how exactly to use it)

     

    Clipboard paste directly after getting the error, when trying to place a linked image:

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    Not sure if this is what I should do, but when I clicked simulate error afterward this is on the clipboard:

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.1.0 20221206.r.166 be4691b
    0 address: 0x10c4471b0 base: 0x1068fe000 module name: 'Adobe Photoshop 2023' symbol info: '0 Adobe Photoshop 2023 0x000000010c4471e9 Adobe Photoshop 2023 + 95719913'
    1 address: 0x109b362b0 base: 0x1068fe000 module name: 'Adobe Photoshop 2023' symbol info: '1 Adobe Photoshop 2023 0x0000000109b362b0 Adobe Photoshop 2023 + 52658864'
    2 address: 0x109b364f1 base: 0x1068fe000 module name: 'Adobe Photoshop 2023' symbol info: '2 Adobe Photoshop 2023 0x0000000109b364f1 Adobe Photoshop 2023 + 52659441'
    3 address: 0x10cd9cc73 base: 0x1068fe000 module name: 'Adobe Photoshop 2023' symbol info: '3 Adobe Photoshop 2023 0x000000010cd9cc73 Adobe Photoshop 2023 + 105507955'
    4 address: 0x10cd9cc49 base: 0x1068fe000 module name: 'Adobe Photoshop 2023' symbol info: '4 Adobe Photoshop 2023 0x000000010cd9cc49 Adobe Photoshop 2023 + 105507913'
    5 address: 0x10cd9cc39 base: 0x1068fe000 module name: 'Adobe Photoshop 2023' symbol info: '5 Adobe Photoshop 2023 0x000000010cd9cc39 Adobe Photoshop 2023 + 105507897'
    6 address: 0x10cd9cc29 base: 0x1068fe000 module name: 'Adobe Photoshop 2023' symbol info: '6 Adobe Photoshop 2023 0x000000010cd9cc29 Adobe Photoshop 2023 + 105507881'
    7 address: 0x10cd9cbed base: 0x1068fe000 module name: 'Adobe Photoshop 2023' symbol info: '7 Adobe Photoshop 2023 0x000000010cd9cbed Adobe Photoshop 2023 + 105507821'
    8 address: 0x109b32d5b base: 0x1068fe000 module name: 'Adobe Photoshop 2023' symbol info: '8 Adobe Photoshop 2023 0x0000000109b32d5b Adobe Photoshop 2023 + 52645211'
    9 address: 0x109b30a25 base: 0x1068fe000 module name: 'Adobe Photoshop 2023' symbol info: '9 Adobe Photoshop 2023 0x0000000109b30a25 Adobe Photoshop 2023 + 52636197'
    10 address: 0x109b2e104 base: 0x1068fe000 module name: 'Adobe Photoshop 2023' symbol info: '10 Adobe Photoshop 2023 0x0000000109b2e104 Adobe Photoshop 2023 + 52625668'
    11 address: 0x109b150be base: 0x1068fe000 module name: 'Adobe Photoshop 2023' symbol info: '11 Adobe Photoshop 2023 0x0000000109b150be Adobe Photoshop 2023 + 52523198'
    12 address: 0x109b151fa base: 0x1068fe000 module name: 'Adobe Photoshop 2023' symbol info: '12 Adobe Photoshop 2023 0x0000000109b151fa Adobe Photoshop 2023 + 52523514'
    13 address: 0x109a1a9c7 base: 0x1068fe000 module name: 'Adobe Photoshop 2023' symbol info: '13 Adobe Photoshop 2023 0x0000000109a1a9c7 Adobe Photoshop 2023 + 51497415'
    14 address: 0x7ff805d3c18b base: 0x7ff8058d5000 module name: 'AppKit' symbol info: '14 AppKit 0x00007ff805d3c18b -[NSApplication _handleEvent:] + 65'
    15 address: 0x7ff805904d3e base: 0x7ff8058d5000 module name: 'AppKit' symbol info: '15 AppKit 0x00007ff805904d3e -[NSApplication run] + 623'
    16 address: 0x109a1b482 base: 0x1068fe000 module name: 'Adobe Photoshop 2023' symbol info: '16 Adobe Photoshop 2023 0x0000000109a1b482 Adobe Photoshop 2023 + 51500162'
    17 address: 0x109a1dbc1 base: 0x1068fe000 module name: 'Adobe Photoshop 2023' symbol info: '17 Adobe Photoshop 2023 0x0000000109a1dbc1 Adobe Photoshop 2023 + 51510209'
    18 address: 0x109b15a4c base: 0x1068fe000 module name: 'Adobe Photoshop 2023' symbol info: '18 Adobe Photoshop 2023 0x0000000109b15a4c Adobe Photoshop 2023 + 52525644'
    19 address: 0x10ccebc0a base: 0x1068fe000 module name: 'Adobe Photoshop 2023' symbol info: '19 Adobe Photoshop 2023 0x000000010ccebc0a Adobe Photoshop 2023 + 104782858'
    20 address: 0x1069015dd base: 0x1068fe000 module name: 'Adobe Photoshop 2023' symbol info: '20 Adobe Photoshop 2023 0x00000001069015dd Adobe Photoshop 2023 + 13789'
    21 address: 0x11f89c52e module name: '<unknown module>' symbol info: '21 dyld 0x000000011f89c52e start + 462'

     

    PLEASE HELP! I feel like photoshop has been SO glitchy for a hot minute.  Even so, this specifically is a new problem for me and I used the whole adobe suite extensively at work. This is making it impossible to get my work done.

     



     

     

     

    H
    Herschel Mair
    Participant
    January 9, 2023

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.1.0 20221206.r.166 be4691b
    0 address: 0x10a5bc1b0 base: 0x104a73000 module name: 'Adobe Photoshop 2023' symbol info: '0 Adobe Photoshop 2023 0x000000010a5bc1e9 Adobe Photoshop 2023 + 95719913'
    1 address: 0x107cab2b0 base: 0x104a73000 module name: 'Adobe Photoshop 2023' symbol info: '1 Adobe Photoshop 2023 0x0000000107cab2b0 Adobe Photoshop 2023 + 52658864'
    2 address: 0x107cab4f1 base: 0x104a73000 module name: 'Adobe Photoshop 2023' symbol info: '2 Adobe Photoshop 2023 0x0000000107cab4f1 Adobe Photoshop 2023 + 52659441'
    3 address: 0x10af11c73 base: 0x104a73000 module name: 'Adobe Photoshop 2023' symbol info: '3 Adobe Photoshop 2023 0x000000010af11c73 Adobe Photoshop 2023 + 105507955'
    4 address: 0x10af11c49 base: 0x104a73000 module name: 'Adobe Photoshop 2023' symbol info: '4 Adobe Photoshop 2023 0x000000010af11c49 Adobe Photoshop 2023 + 105507913'
    5 address: 0x10af11c39 base: 0x104a73000 module name: 'Adobe Photoshop 2023' symbol info: '5 Adobe Photoshop 2023 0x000000010af11c39 Adobe Photoshop 2023 + 105507897'
    6 address: 0x10af11c29 base: 0x104a73000 module name: 'Adobe Photoshop 2023' symbol info: '6 Adobe Photoshop 2023 0x000000010af11c29 Adobe Photoshop 2023 + 105507881'
    7 address: 0x10af11bed base: 0x104a73000 module name: 'Adobe Photoshop 2023' symbol info: '7 Adobe Photoshop 2023 0x000000010af11bed Adobe Photoshop 2023 + 105507821'
    8 address: 0x107ca7d5b base: 0x104a73000 module name: 'Adobe Photoshop 2023' symbol info: '8 Adobe Photoshop 2023 0x0000000107ca7d5b Adobe Photoshop 2023 + 52645211'
    9 address: 0x107ca5a25 base: 0x104a73000 module name: 'Adobe Photoshop 2023' symbol info: '9 Adobe Photoshop 2023 0x0000000107ca5a25 Adobe Photoshop 2023 + 52636197'
    10 address: 0x107ca3104 base: 0x104a73000 module name: 'Adobe Photoshop 2023' symbol info: '10 Adobe Photoshop 2023 0x0000000107ca3104 Adobe Photoshop 2023 + 52625668'
    11 address: 0x107c8a0be base: 0x104a73000 module name: 'Adobe Photoshop 2023' symbol info: '11 Adobe Photoshop 2023 0x0000000107c8a0be Adobe Photoshop 2023 + 52523198'
    12 address: 0x107c8a1fa base: 0x104a73000 module name: 'Adobe Photoshop 2023' symbol info: '12 Adobe Photoshop 2023 0x0000000107c8a1fa Adobe Photoshop 2023 + 52523514'
    13 address: 0x107b8f9c7 base: 0x104a73000 module name: 'Adobe Photoshop 2023' symbol info: '13 Adobe Photoshop 2023 0x0000000107b8f9c7 Adobe Photoshop 2023 + 51497415'
    14 address: 0x7ff819da6009 base: 0x7ff819947000 module name: 'AppKit' symbol info: '14 AppKit 0x00007ff819da6009 -[NSApplication _handleEvent:] + 65'
    15 address: 0x7ff819977018 base: 0x7ff819947000 module name: 'AppKit' symbol info: '15 AppKit 0x00007ff819977018 -[NSApplication run] + 623'
    16 address: 0x107b90482 base: 0x104a73000 module name: 'Adobe Photoshop 2023' symbol info: '16 Adobe Photoshop 2023 0x0000000107b90482 Adobe Photoshop 2023 + 51500162'
    17 address: 0x107b92bc1 base: 0x104a73000 module name: 'Adobe Photoshop 2023' symbol info: '17 Adobe Photoshop 2023 0x0000000107b92bc1 Adobe Photoshop 2023 + 51510209'
    18 address: 0x107c8aa4c base: 0x104a73000 module name: 'Adobe Photoshop 2023' symbol info: '18 Adobe Photoshop 2023 0x0000000107c8aa4c Adobe Photoshop 2023 + 52525644'
    19 address: 0x10ae60c0a base: 0x104a73000 module name: 'Adobe Photoshop 2023' symbol info: '19 Adobe Photoshop 2023 0x000000010ae60c0a Adobe Photoshop 2023 + 104782858'
    20 address: 0x104a765dd base: 0x104a73000 module name: 'Adobe Photoshop 2023' symbol info: '20 Adobe Photoshop 2023 0x0000000104a765dd Adobe Photoshop 2023 + 13789'
    21 address: 0x7ff816459310 base: 0x7ff816453000 module name: 'dyld' symbol info: '21 dyld 0x00007ff816459310 start + 2432'

     

    P
    PrianBerez
    Participant
    January 6, 2023

    Hi, I'm getting the error randomly when sketching on a psdc with many layers using a Cintiq.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.1.0 20221206.r.166 be4691b
    0 address: 0x00007FF7739DCE52 base: 0x00007FF76EA80000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF77199FD0C base: 0x00007FF76EA80000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF77199F269 base: 0x00007FF76EA80000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF770E01B84 base: 0x00007FF76EA80000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF770E016B9 base: 0x00007FF76EA80000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF770E014B9 base: 0x00007FF76EA80000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF770E0FBBD base: 0x00007FF76EA80000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF7719E1975 base: 0x00007FF76EA80000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF7719E4807 base: 0x00007FF76EA80000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF7719E425A base: 0x00007FF76EA80000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF7719C3B26 base: 0x00007FF76EA80000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF76F24A158 base: 0x00007FF76EA80000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF76F24A1ED base: 0x00007FF76EA80000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF76F23CFBF base: 0x00007FF76EA80000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF76F2547D1 base: 0x00007FF76EA80000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF76F54ED76 base: 0x00007FF76EA80000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF76F23F916 base: 0x00007FF76EA80000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF76F4C3CB2 base: 0x00007FF76EA80000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FF8C8667614 base: 0x00007FF8C8650000 module name: 'KERNEL32.DLL' symbol: n.a.:-1 in n.a.
    19 address: 0x00007FF8C9F626A1 base: 0x00007FF8C9F10000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    G
    gabork56734764
    Participant
    January 5, 2023

    No one helps here. 😞

    J E L
    Community Expert
    J E LCommunity Expert
    Community Expert
    January 5, 2023

    @gabork56734764 I'm sorry to hear this, please know that there are many here, including me, who volunteer every day to help users with issues like yours. Adobe engineers are aware of this error and are looking into it. I'm hoping you can get some answers very soon! Thanks for your patience. It's frustrating as all get out when you are trying to produce work and your program isn't cooperating. Any more details about your particular experience and platform will help them if you want to share exactly what happened and to let us know if you were able to submit a crash report or not.

      A
      alexp34718972
      Participant
      January 5, 2023

      I've experienced that when the problem shows up the only solution to temporaly solve the issue is to restart the MAC. I've tried the uninstal of the program with all files connected to it, thinking that something went wrong with the settings, but once installed newly the same problem showed up again.

        juanmatza
        juanmatza
        Participant
        January 5, 2023

        Photoshop Error information
        Code: -1
        Text: because of a program error
        Message: Could not complete your request because of a program error.
        Stack:
        Adobe Photoshop 24.1.0 20221206.r.166 be4691b
        0 address: 0x10ca051b0 base: 0x106ebc000 module name: 'Adobe Photoshop 2023' symbol info: '0 Adobe Photoshop 2023 0x000000010ca051e9 Adobe Photoshop 2023 + 95719913'
        1 address: 0x10a0f42b0 base: 0x106ebc000 module name: 'Adobe Photoshop 2023' symbol info: '1 Adobe Photoshop 2023 0x000000010a0f42b0 Adobe Photoshop 2023 + 52658864'
        2 address: 0x10a0f44f1 base: 0x106ebc000 module name: 'Adobe Photoshop 2023' symbol info: '2 Adobe Photoshop 2023 0x000000010a0f44f1 Adobe Photoshop 2023 + 52659441'
        3 address: 0x10d35ac73 base: 0x106ebc000 module name: 'Adobe Photoshop 2023' symbol info: '3 Adobe Photoshop 2023 0x000000010d35ac73 Adobe Photoshop 2023 + 105507955'
        4 address: 0x10d35ac49 base: 0x106ebc000 module name: 'Adobe Photoshop 2023' symbol info: '4 Adobe Photoshop 2023 0x000000010d35ac49 Adobe Photoshop 2023 + 105507913'
        5 address: 0x10d35ac39 base: 0x106ebc000 module name: 'Adobe Photoshop 2023' symbol info: '5 Adobe Photoshop 2023 0x000000010d35ac39 Adobe Photoshop 2023 + 105507897'
        6 address: 0x10d35ac29 base: 0x106ebc000 module name: 'Adobe Photoshop 2023' symbol info: '6 Adobe Photoshop 2023 0x000000010d35ac29 Adobe Photoshop 2023 + 105507881'
        7 address: 0x10d35abed base: 0x106ebc000 module name: 'Adobe Photoshop 2023' symbol info: '7 Adobe Photoshop 2023 0x000000010d35abed Adobe Photoshop 2023 + 105507821'
        8 address: 0x10a0f0d5b base: 0x106ebc000 module name: 'Adobe Photoshop 2023' symbol info: '8 Adobe Photoshop 2023 0x000000010a0f0d5b Adobe Photoshop 2023 + 52645211'
        9 address: 0x10a0eea25 base: 0x106ebc000 module name: 'Adobe Photoshop 2023' symbol info: '9 Adobe Photoshop 2023 0x000000010a0eea25 Adobe Photoshop 2023 + 52636197'
        10 address: 0x10a0ec104 base: 0x106ebc000 module name: 'Adobe Photoshop 2023' symbol info: '10 Adobe Photoshop 2023 0x000000010a0ec104 Adobe Photoshop 2023 + 52625668'
        11 address: 0x10a0d30be base: 0x106ebc000 module name: 'Adobe Photoshop 2023' symbol info: '11 Adobe Photoshop 2023 0x000000010a0d30be Adobe Photoshop 2023 + 52523198'
        12 address: 0x10a0d31fa base: 0x106ebc000 module name: 'Adobe Photoshop 2023' symbol info: '12 Adobe Photoshop 2023 0x000000010a0d31fa Adobe Photoshop 2023 + 52523514'
        13 address: 0x109fd89c7 base: 0x106ebc000 module name: 'Adobe Photoshop 2023' symbol info: '13 Adobe Photoshop 2023 0x0000000109fd89c7 Adobe Photoshop 2023 + 51497415'
        14 address: 0x7ff811b5d18b base: 0x7ff8116f6000 module name: 'AppKit' symbol info: '14 AppKit 0x00007ff811b5d18b -[NSApplication _handleEvent:] + 65'
        15 address: 0x7ff811725d3e base: 0x7ff8116f6000 module name: 'AppKit' symbol info: '15 AppKit 0x00007ff811725d3e -[NSApplication run] + 623'
        16 address: 0x109fd9482 base: 0x106ebc000 module name: 'Adobe Photoshop 2023' symbol info: '16 Adobe Photoshop 2023 0x0000000109fd9482 Adobe Photoshop 2023 + 51500162'
        17 address: 0x109fdbbc1 base: 0x106ebc000 module name: 'Adobe Photoshop 2023' symbol info: '17 Adobe Photoshop 2023 0x0000000109fdbbc1 Adobe Photoshop 2023 + 51510209'
        18 address: 0x10a0d3a4c base: 0x106ebc000 module name: 'Adobe Photoshop 2023' symbol info: '18 Adobe Photoshop 2023 0x000000010a0d3a4c Adobe Photoshop 2023 + 52525644'
        19 address: 0x10d2a9c0a base: 0x106ebc000 module name: 'Adobe Photoshop 2023' symbol info: '19 Adobe Photoshop 2023 0x000000010d2a9c0a Adobe Photoshop 2023 + 104782858'
        20 address: 0x106ebf5dd base: 0x106ebc000 module name: 'Adobe Photoshop 2023' symbol info: '20 Adobe Photoshop 2023 0x0000000106ebf5dd Adobe Photoshop 2023 + 13789'
        21 address: 0x11f03a52e module name: '<unknown module>' symbol info: '21 dyld 0x000000011f03a52e start + 462'

         

        A
        alexp34718972
        Participant
        January 4, 2023
        Photoshop Error information
        Code: -1
        Text: poiché si è verificato un errore del programma
        Message: Impossibile completare la richiesta poiché si è verificato un errore del programma.
        Stack:
        Adobe Photoshop 24.1.0 20221206.r.166 be4691b
        0 address: 0x113eb81b0 base: 0x10e36f000 module name: 'Adobe Photoshop 2023' symbol info: '0   Adobe Photoshop 2023                0x0000000113eb81e9 Adobe Photoshop 2023 + 95719913'
        1 address: 0x1115a72b0 base: 0x10e36f000 module name: 'Adobe Photoshop 2023' symbol info: '1   Adobe Photoshop 2023                0x00000001115a72b0 Adobe Photoshop 2023 + 52658864'
        2 address: 0x1115a74f1 base: 0x10e36f000 module name: 'Adobe Photoshop 2023' symbol info: '2   Adobe Photoshop 2023                0x00000001115a74f1 Adobe Photoshop 2023 + 52659441'
        3 address: 0x11480dc73 base: 0x10e36f000 module name: 'Adobe Photoshop 2023' symbol info: '3   Adobe Photoshop 2023                0x000000011480dc73 Adobe Photoshop 2023 + 105507955'
        4 address: 0x11480dc49 base: 0x10e36f000 module name: 'Adobe Photoshop 2023' symbol info: '4   Adobe Photoshop 2023                0x000000011480dc49 Adobe Photoshop 2023 + 105507913'
        5 address: 0x11480dc39 base: 0x10e36f000 module name: 'Adobe Photoshop 2023' symbol info: '5   Adobe Photoshop 2023                0x000000011480dc39 Adobe Photoshop 2023 + 105507897'
        6 address: 0x11480dc29 base: 0x10e36f000 module name: 'Adobe Photoshop 2023' symbol info: '6   Adobe Photoshop 2023                0x000000011480dc29 Adobe Photoshop 2023 + 105507881'
        7 address: 0x11480dbed base: 0x10e36f000 module name: 'Adobe Photoshop 2023' symbol info: '7   Adobe Photoshop 2023                0x000000011480dbed Adobe Photoshop 2023 + 105507821'
        8 address: 0x1115a3d5b base: 0x10e36f000 module name: 'Adobe Photoshop 2023' symbol info: '8   Adobe Photoshop 2023                0x00000001115a3d5b Adobe Photoshop 2023 + 52645211'
        9 address: 0x1115a1a25 base: 0x10e36f000 module name: 'Adobe Photoshop 2023' symbol info: '9   Adobe Photoshop 2023                0x00000001115a1a25 Adobe Photoshop 2023 + 52636197'
        10 address: 0x11159f104 base: 0x10e36f000 module name: 'Adobe Photoshop 2023' symbol info: '10  Adobe Photoshop 2023                0x000000011159f104 Adobe Photoshop 2023 + 52625668'
        11 address: 0x1115860be base: 0x10e36f000 module name: 'Adobe Photoshop 2023' symbol info: '11  Adobe Photoshop 2023                0x00000001115860be Adobe Photoshop 2023 + 52523198'
        12 address: 0x1115861fa base: 0x10e36f000 module name: 'Adobe Photoshop 2023' symbol info: '12  Adobe Photoshop 2023                0x00000001115861fa Adobe Photoshop 2023 + 52523514'
        13 address: 0x11148b9c7 base: 0x10e36f000 module name: 'Adobe Photoshop 2023' symbol info: '13  Adobe Photoshop 2023                0x000000011148b9c7 Adobe Photoshop 2023 + 51497415'
        14 address: 0x7ff80cd8118b base: 0x7ff80c91a000 module name: 'AppKit' symbol info: '14  AppKit                              0x00007ff80cd8118b -[NSApplication _handleEvent:] + 65'
        15 address: 0x7ff80c949d3e base: 0x7ff80c91a000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007ff80c949d3e -[NSApplication run] + 623'
        16 address: 0x11148c482 base: 0x10e36f000 module name: 'Adobe Photoshop 2023' symbol info: '16  Adobe Photoshop 2023                0x000000011148c482 Adobe Photoshop 2023 + 51500162'
        17 address: 0x11148ebc1 base: 0x10e36f000 module name: 'Adobe Photoshop 2023' symbol info: '17  Adobe Photoshop 2023                0x000000011148ebc1 Adobe Photoshop 2023 + 51510209'
        18 address: 0x111586a4c base: 0x10e36f000 module name: 'Adobe Photoshop 2023' symbol info: '18  Adobe Photoshop 2023                0x0000000111586a4c Adobe Photoshop 2023 + 52525644'
        19 address: 0x11475cc0a base: 0x10e36f000 module name: 'Adobe Photoshop 2023' symbol info: '19  Adobe Photoshop 2023                0x000000011475cc0a Adobe Photoshop 2023 + 104782858'
        20 address: 0x10e3725dd base: 0x10e36f000 module name: 'Adobe Photoshop 2023' symbol info: '20  Adobe Photoshop 2023                0x000000010e3725dd Adobe Photoshop 2023 + 13789'
        21 address: 0x12460452e module name: '<unknown module>' symbol info: '21  dyld                                0x000000012460452e start + 462'
         
        carolineucgraphics
        carolineucgraphics
        Participant
        January 3, 2023

        I am getting a program error wenever I try to transform or scale any elements in my design. I am running Photoshop 2023 and it is up to date.

         

         

        Photoshop Error information

        Code: -1

        Text: because of a program error

        Message: Could not complete your request because of a program error.

        Stack:

        Adobe Photoshop 24.1.0 20221206.r.166 be4691b

        0              address: 0x00007FF7BCF1CE52   base: 0x00007FF7B7FC0000         module name: 'Photoshop.exe'                symbol: xmlListWalk:-1 in n.a.

        1              address: 0x00007FF7BAEDFD0C base: 0x00007FF7B7FC0000         module name: 'Photoshop.exe'                symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.

        2              address: 0x00007FF7BAEDF269  base: 0x00007FF7B7FC0000         module name: 'Photoshop.exe'                symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.

        3              address: 0x00007FF7BA341B84  base: 0x00007FF7B7FC0000         module name: 'Photoshop.exe'                symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.

        4              address: 0x00007FF7BA3416B9  base: 0x00007FF7B7FC0000         module name: 'Photoshop.exe'                symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.

        5              address: 0x00007FF7BA3414B9  base: 0x00007FF7B7FC0000         module name: 'Photoshop.exe'                symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.

        6              address: 0x00007FF7BA34FBBD base: 0x00007FF7B7FC0000         module name: 'Photoshop.exe'                symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.

        7              address: 0x00007FF7BAF21975   base: 0x00007FF7B7FC0000         module name: 'Photoshop.exe'                symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.

        8              address: 0x00007FF7BAF24807   base: 0x00007FF7B7FC0000         module name: 'Photoshop.exe'                symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.

        9              address: 0x00007FF7BAF2425A  base: 0x00007FF7B7FC0000         module name: 'Photoshop.exe'                symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.

        10           address: 0x00007FF7BAF03B26  base: 0x00007FF7B7FC0000         module name: 'Photoshop.exe'                symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.

        11           address: 0x00007FF7B878A158   base: 0x00007FF7B7FC0000         module name: 'Photoshop.exe'                symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

        12           address: 0x00007FF7B878A1ED  base: 0x00007FF7B7FC0000         module name: 'Photoshop.exe'                symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

        13           address: 0x00007FF7B877CFBF   base: 0x00007FF7B7FC0000         module name: 'Photoshop.exe'                symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

        14           address: 0x00007FF7B87947D1   base: 0x00007FF7B7FC0000         module name: 'Photoshop.exe'                symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

        15           address: 0x00007FF7B8A8ED76  base: 0x00007FF7B7FC0000         module name: 'Photoshop.exe'                symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

        16           address: 0x00007FF7B877F916   base: 0x00007FF7B7FC0000         module name: 'Photoshop.exe'                symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

        17           address: 0x00007FF7B8A03CB2  base: 0x00007FF7B7FC0000         module name: 'Photoshop.exe'                symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

        18           address: 0x00007FF86DE87614   base: 0x00007FF86DE70000         module name: 'KERNEL32.DLL'   symbol: BaseThreadInitThunk:-1 in n.a.

        19           address: 0x00007FF86E3626A1   base: 0x00007FF86E310000          module name: 'ntdll.dll'                symbol: RtlUserThreadStart:-1 in n.a.

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