Program Error Diagnostic Plugin feedback

Report · Jan 29, 2021

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

Next, if after following the steps above and you're still encountering Program Errors:

Follow the instructions to install the Program Error Diagnostic Plugin
Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

Report · Aug 23, 2023

I think the key diagnostic feature in the errors I've been experiencing, is that they started after trying the AI beta. This seems to have poisoned the computer for photoshop work. Each day, on the computer that I used to download the AI beta, I have to uninstall and reinstall photoshop before I can use it. On the computer that didn't have the AI beta, photoshop works without a hitch. This is nothing to do with drivers being up to date or any of the other "fixes" that have been offered. The beta changed some code to the/my computer that prevents photoshop from working properly.

We need a fix that can remove whatever was changed and that ideally, doesn't involve burrowing into the dark areas under the bonnet (hood).

Report · Aug 23, 2023

Hi, I'd consider the Creative Cloud Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

@Pete.Green I thougth that the discussion was locked. Was it decided to reopen it?

Report · Aug 23, 2023

I found it open

Report · Aug 28, 2023

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not open “Haaland.psd” because of a program error.
Stack:
Adobe Photoshop 24.7.0 20230719.r.643 efe3886 - x86
0 address: 0x00007FF7C1690181 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF7BFDAA1E6 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF7BFDA9609 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF7BFDAB7E3 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4 address: 0x00007FF7BE3F315E base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
5 address: 0x00007FF7BFDAB8C9 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6 address: 0x00007FF7BFDAA420 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
7 address: 0x00007FF7BDF61387 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
8 address: 0x00007FF7BDF63F8C base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
9 address: 0x00007FF7BE3C9489 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
10 address: 0x00007FF7BE9F0797 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
11 address: 0x00007FF7BE9F0593 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
12 address: 0x00007FF7BE9F0004 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
13 address: 0x00007FF7BE01D4C4 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF7BD50526E base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
15 address: 0x00007FF7C1218FB3 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
16 address: 0x00007FF7BE1B657E base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF7BFDF59FB base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
18 address: 0x00007FF7BFDFCC1E base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
19 address: 0x00007FF7BFDF829C base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
20 address: 0x00007FF7BFDC8291 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
21 address: 0x00007FF7BFDC7A25 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
22 address: 0x00007FF7BFDAF12A base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
23 address: 0x00007FF7BFDFE266 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
24 address: 0x00007FF7C1234198 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
25 address: 0x00007FF7C123422D base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
26 address: 0x00007FF7C11F4C14 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
27 address: 0x00007FF7C1202DD1 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
28 address: 0x00007FF7BF7C3E9D base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
29 address: 0x00007FF7C11F6D5B base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
30 address: 0x00007FF7C12C7812 base: 0x00007FF7BCF10000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
31 address: 0x00007FFA812555A0 base: 0x00007FFA81240000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
32 address: 0x00007FFA826C485B base: 0x00007FFA826C0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Aug 30, 2023

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.7.0 20230719.r.643 efe3886 - x86
0 address: 0x00007FF656960181 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF65507A1E6 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF655079609 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF654AE8B54 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF654AE8479 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF654AE8459 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF654AFA60D base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF65507C895 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF65507F797 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF65507F12A base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF6550CE266 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF656504198 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
12 address: 0x00007FF65650422D base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
13 address: 0x00007FF6564C432D base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
14 address: 0x00007FF6564D2DD1 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
15 address: 0x00007FF654A93E9D base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
16 address: 0x00007FF6564C6D5B base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
17 address: 0x00007FF656597812 base: 0x00007FF6521E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
18 address: 0x00007FFDE19B257D base: 0x00007FFDE19A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFDE25AAA68 base: 0x00007FFDE2550000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Aug 31, 2023

Hi, this error happens whenever I change the interface and exit the program.

Photoshop Error information
Code: -43
Text: ponieważ nie można znaleźć pliku
Message: Nie można zapisać preferencji ponieważ nie można znaleźć pliku.
Stack:
Adobe Photoshop 25.1.0 20230826.m.2304 824db35 - x86
0	address: 0x00007FF7CCC027E1	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1	address: 0x00007FF7CB2D8668	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2	address: 0x00007FF7CB2D799C	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3	address: 0x00007FF7CB2D9C83	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4	address: 0x00007FF7CB2D8923	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
5	address: 0x00007FF7C9BD643B	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
6	address: 0x00007FF7CC74D88B	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
7	address: 0x00007FF7C8EAD489	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: ?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
8	address: 0x00007FF7CC7470FD	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
9	address: 0x00007FF7CC758EAA	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
10	address: 0x00007FF7CAC6F26D	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
11	address: 0x00007FF7CC74925B	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
12	address: 0x00007FF7CC82CAF2	base: 0x00007FF7C82B0000	module name: 'Photoshop.exe'	 symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
13	address: 0x00007FFCC2F0257D	base: 0x00007FFCC2EF0000	module name: 'KERNEL32.DLL'	 symbol: BaseThreadInitThunk:-1 in n.a.
14	address: 0x00007FFCC4C0AA68	base: 0x00007FFCC4BB0000	module name: 'ntdll.dll'	 symbol: RtlUserThreadStart:-1 in n.a.

Report · Sep 02, 2023

When I try to adjust brightness/contrast of a layer I am getting "Could not complete the Brightness/Contrast command because of a program error"

Report · Sep 03, 2023

Hello,

I'm getting a lot of program errors since the 24.1 update, I have to keep the older version (24.0).

I tried today the latest version (24.7) just in case, and sadly it was even worse than the 24.1. I simply cannot open any file or close the program.

Here is my diagnostic, thank you in advance for your help :

Photoshop Error information
Code: -1
Text: en raison d'une erreur du programme
Message: Impossible d'effectuer cette opération en raison d'une erreur du programme.
Stack:
Adobe Photoshop 24.0.0 20221013.r.59 3a3d761
0 address: 0x00007FF79829AEB2 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7962ED4CC base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF7962ECB89 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF7957C62F4 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4 address: 0x00007FF7957C5CA9 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
5 address: 0x00007FF7957C5C29 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6 address: 0x00007FF7957D414D base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
7 address: 0x00007FF79632E5B5 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF796331447 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF796330E9A base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF796310CB9 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF793C552F8 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF793C55396 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF793C4817F base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF793C5F911 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF793F4170F base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF793C4AAB6 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF793EB7A72 base: 0x00007FF793630000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FF87E0B7614 base: 0x00007FF87E0A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FF87F7426B1 base: 0x00007FF87F6F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Sep 12, 2023

Hi,

I am experiencing an error when opening files on photoshop. The error also shows when I attempt to close the software and I have to end the task on my task manager in order to close it.

Thanks

Toby

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.7.0 20230719.r.643 efe3886 - x86
0 address: 0x00007FF647AA0181 base: 0x00007FF643320000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF6461BA1E6 base: 0x00007FF643320000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF6461B9609 base: 0x00007FF643320000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF645C28B54 base: 0x00007FF643320000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF645C28479 base: 0x00007FF643320000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF645C28459 base: 0x00007FF643320000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF645C3A60D base: 0x00007FF643320000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF6461BC895 base: 0x00007FF643320000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF6461BF797 base: 0x00007FF643320000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF6461BF12A base: 0x00007FF643320000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF64620E266 base: 0x00007FF643320000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF647644198 base: 0x00007FF643320000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
12 address: 0x00007FF64764422D base: 0x00007FF643320000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
13 address: 0x00007FF64760432D base: 0x00007FF643320000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
14 address: 0x00007FF647612DD1 base: 0x00007FF643320000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
15 address: 0x00007FF645BD3E9D base: 0x00007FF643320000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
16 address: 0x00007FF647606D5B base: 0x00007FF643320000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
17 address: 0x00007FF6476D7812 base: 0x00007FF643320000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
18 address: 0x00007FFF6CA47614 base: 0x00007FFF6CA30000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFF6CF826B1 base: 0x00007FFF6CF30000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Sep 14, 2023

Hey Toby,
I have a same problem. This error can be fixed by turning off the usage of GPU processor (Nvidia in my case). But in my opinion it is not the best solution, according to slow performance of Photoshop (I've got my error since I've installed the lastest version of Photoshop (25.0). May be it is the problem of a new release, who knows.
I also wait for support answer.

Let me know if you will find a solution please.

Thank you in advance,
Vlad

Report · Sep 13, 2023

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.7.0 20230719.r.643 efe3886 - x86
0 address: 0x00007FF76D6A0181 base: 0x00007FF768F20000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF76BDBA1E6 base: 0x00007FF768F20000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF76BDB9609 base: 0x00007FF768F20000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF76B828B54 base: 0x00007FF768F20000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF76B828479 base: 0x00007FF768F20000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF76B828459 base: 0x00007FF768F20000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF76B83A60D base: 0x00007FF768F20000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF76BDBC895 base: 0x00007FF768F20000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF76BDBF797 base: 0x00007FF768F20000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF76BDBF12A base: 0x00007FF768F20000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF76BE0E266 base: 0x00007FF768F20000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF76D244198 base: 0x00007FF768F20000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
12 address: 0x00007FF76D24422D base: 0x00007FF768F20000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
13 address: 0x00007FF76D204C14 base: 0x00007FF768F20000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
14 address: 0x00007FF76D212DD1 base: 0x00007FF768F20000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
15 address: 0x00007FF76B7D3E9D base: 0x00007FF768F20000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
16 address: 0x00007FF76D206D5B base: 0x00007FF768F20000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
17 address: 0x00007FF76D2D7812 base: 0x00007FF768F20000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
18 address: 0x00007FFF788B257D base: 0x00007FFF788A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFF7A60AA68 base: 0x00007FFF7A5B0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

please help 🙂

Report · Sep 14, 2023

Photoshop Error information
Code: -1
Text: произошел программный сбой
Message: Невозможно выполнить запроспроизошел программный сбой.
Stack:
Adobe Photoshop 25.0.0 20230906.r.37 b14e317 - x86
0 address: 0x00007FF644C45771 base: 0x00007FF640420000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF643340826 base: 0x00007FF640420000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF64333FC49 base: 0x00007FF640420000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF642D37784 base: 0x00007FF640420000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF642D370A9 base: 0x00007FF640420000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF642D37089 base: 0x00007FF640420000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF642D4938D base: 0x00007FF640420000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF643342ED5 base: 0x00007FF640420000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF643345DD7 base: 0x00007FF640420000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF64334576A base: 0x00007FF640420000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF643395506 base: 0x00007FF640420000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF6447DB428 base: 0x00007FF640420000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
12 address: 0x00007FF6447DB4BD base: 0x00007FF640420000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
13 address: 0x00007FF64479BD65 base: 0x00007FF640420000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
14 address: 0x00007FF6447AA01A base: 0x00007FF640420000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
15 address: 0x00007FF642CE73CD base: 0x00007FF640420000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
16 address: 0x00007FF64479E04B base: 0x00007FF640420000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
17 address: 0x00007FF64486FA82 base: 0x00007FF640420000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
18 address: 0x00007FFB7E827344 base: 0x00007FFB7E810000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFB7FDC26B1 base: 0x00007FFB7FD70000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Sep 14, 2023

I've taken to uninstalling and reinstalling photoshop at the start of every working day, because even when I could coax it into working one day, the error message would be there at the start of the next day.

I haven't tried the creative cleaner tool. I'm dyslexic and even looking at the stuff described, spins my head.

Report · Sep 21, 2023

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 25.0.0 20230906.r.37 b14e317 - arm
0 address: 0x102e552f8 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '0 Adobe Photoshop 2024 0x0000000102e55328 Adobe Photoshop 2024 + 709416'
1 address: 0x1060a68e8 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '1 Adobe Photoshop 2024 0x00000001060a68e8 Adobe Photoshop 2024 + 53471464'
2 address: 0x1060a4e28 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '2 Adobe Photoshop 2024 0x00000001060a4e28 Adobe Photoshop 2024 + 53464616'
3 address: 0x1076228e8 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '3 Adobe Photoshop 2024 0x00000001076228e8 Adobe Photoshop 2024 + 75999464'
4 address: 0x1076228c4 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '4 Adobe Photoshop 2024 0x00000001076228c4 Adobe Photoshop 2024 + 75999428'
5 address: 0x1076228b8 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '5 Adobe Photoshop 2024 0x00000001076228b8 Adobe Photoshop 2024 + 75999416'
6 address: 0x1076228ac base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '6 Adobe Photoshop 2024 0x00000001076228ac Adobe Photoshop 2024 + 75999404'
7 address: 0x107622858 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '7 Adobe Photoshop 2024 0x0000000107622858 Adobe Photoshop 2024 + 75999320'
8 address: 0x1060a4440 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '8 Adobe Photoshop 2024 0x00000001060a4440 Adobe Photoshop 2024 + 53462080'
9 address: 0x1060a2850 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '9 Adobe Photoshop 2024 0x00000001060a2850 Adobe Photoshop 2024 + 53454928'
10 address: 0x1060a07f8 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '10 Adobe Photoshop 2024 0x00000001060a07f8 Adobe Photoshop 2024 + 53446648'
11 address: 0x106093a6c base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '11 Adobe Photoshop 2024 0x0000000106093a6c Adobe Photoshop 2024 + 53394028'
12 address: 0x106093c58 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '12 Adobe Photoshop 2024 0x0000000106093c58 Adobe Photoshop 2024 + 53394520'
13 address: 0x106093b14 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '13 Adobe Photoshop 2024 0x0000000106093b14 Adobe Photoshop 2024 + 53394196'
14 address: 0x10603c0c4 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '14 Adobe Photoshop 2024 0x000000010603c0c4 Adobe Photoshop 2024 + 53035204'
15 address: 0x10603bf14 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '15 Adobe Photoshop 2024 0x000000010603bf14 Adobe Photoshop 2024 + 53034772'
16 address: 0x1ad3f2438 base: 0x1ad35d000 module name: 'Foundation' symbol info: '16 Foundation 0x00000001ad3f2438 __NSFireTimer + 104'
17 address: 0x1ac45c3c8 base: 0x1ac3c3000 module name: 'CoreFoundation' symbol info: '17 CoreFoundation 0x00000001ac45c3c8 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 32'
18 address: 0x1ac45c070 base: 0x1ac3c3000 module name: 'CoreFoundation' symbol info: '18 CoreFoundation 0x00000001ac45c070 __CFRunLoopDoTimer + 940'
19 address: 0x1ac45bbc8 base: 0x1ac3c3000 module name: 'CoreFoundation' symbol info: '19 CoreFoundation 0x00000001ac45bbc8 __CFRunLoopDoTimers + 356'
20 address: 0x1ac441318 base: 0x1ac3c3000 module name: 'CoreFoundation' symbol info: '20 CoreFoundation 0x00000001ac441318 __CFRunLoopRun + 1804'
21 address: 0x1ac4404b8 base: 0x1ac3c3000 module name: 'CoreFoundation' symbol info: '21 CoreFoundation 0x00000001ac4404b8 CFRunLoopRunSpecific + 612'
22 address: 0x1b5c92df0 base: 0x1b5c62000 module name: 'HIToolbox' symbol info: '22 HIToolbox 0x00000001b5c92df0 RunCurrentEventLoopInMode + 292'
23 address: 0x1b5c92a80 base: 0x1b5c62000 module name: 'HIToolbox' symbol info: '23 HIToolbox 0x00000001b5c92a80 ReceiveNextEventCommon + 220'
24 address: 0x1b5c92984 base: 0x1b5c62000 module name: 'HIToolbox' symbol info: '24 HIToolbox 0x00000001b5c92984 _BlockUntilNextEventMatchingListInModeWithFilter + 76'
25 address: 0x1af66797c base: 0x1af62e000 module name: 'AppKit' symbol info: '25 AppKit 0x00000001af66797c _DPSNextEvent + 636'
26 address: 0x1af666b18 base: 0x1af62e000 module name: 'AppKit' symbol info: '26 AppKit 0x00000001af666b18 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 716'
27 address: 0x10603ab00 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '27 Adobe Photoshop 2024 0x000000010603ab00 Adobe Photoshop 2024 + 53029632'
28 address: 0x1af65af7c base: 0x1af62e000 module name: 'AppKit' symbol info: '28 AppKit 0x00000001af65af7c -[NSApplication run] + 464'
29 address: 0x10603be50 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '29 Adobe Photoshop 2024 0x000000010603be50 Adobe Photoshop 2024 + 53034576'
30 address: 0x10603e1b8 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '30 Adobe Photoshop 2024 0x000000010603e1b8 Adobe Photoshop 2024 + 53043640'
31 address: 0x106094400 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '31 Adobe Photoshop 2024 0x0000000106094400 Adobe Photoshop 2024 + 53396480'
32 address: 0x10758af34 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '32 Adobe Photoshop 2024 0x000000010758af34 Adobe Photoshop 2024 + 75378484'
33 address: 0x102dab5f0 base: 0x102da8000 module name: 'Adobe Photoshop 2024' symbol info: '33 Adobe Photoshop 2024 0x0000000102dab5f0 Adobe Photoshop 2024 + 13808'
34 address: 0x1ac00bf28 base: 0x1ac006000 module name: 'dyld' symbol info: '34 dyld 0x00000001ac00bf28 start + 2236'

Report · Sep 21, 2023

I have error every week I think. Now even removing folder "Adobe Photoshop 2023 Settings" doesn't help. On both, normal and beta Photoshop

From PS beta:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 25.1.0 20230913.m.2327 432629c - x86
0 address: 0x00007FF62F867301 base: 0x00007FF62AEC0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF62DF44BD8 base: 0x00007FF62AEC0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF62DF43F0C base: 0x00007FF62AEC0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF62D91EC44 base: 0x00007FF62AEC0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF62D91E1F9 base: 0x00007FF62AEC0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF62D91E059 base: 0x00007FF62AEC0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF62D930B8D base: 0x00007FF62AEC0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF62DF1E475 base: 0x00007FF62AEC0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF62DF21377 base: 0x00007FF62AEC0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF62DF20D0A base: 0x00007FF62AEC0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF62DF7BE16 base: 0x00007FF62AEC0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF62F3DC2C8 base: 0x00007FF62AEC0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
12 address: 0x00007FF62F3DC35D base: 0x00007FF62AEC0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
13 address: 0x00007FF62F393BBB base: 0x00007FF62AEC0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
14 address: 0x00007FF62F3A5B5A base: 0x00007FF62AEC0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
15 address: 0x00007FF62D8C85ED base: 0x00007FF62AEC0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
16 address: 0x00007FF62F395F1B base: 0x00007FF62AEC0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
17 address: 0x00007FF62F491652 base: 0x00007FF62AEC0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
18 address: 0x00007FFA2390257D base: 0x00007FFA238F0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFA2588AA68 base: 0x00007FFA25830000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

From PS 2024:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 25.0.0 20230906.r.37 b14e317 - x86
0 address: 0x00007FF7796D5771 base: 0x00007FF774EB0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF777DD0826 base: 0x00007FF774EB0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF777DCFC49 base: 0x00007FF774EB0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF7777C7784 base: 0x00007FF774EB0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF7777C70A9 base: 0x00007FF774EB0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF7777C7089 base: 0x00007FF774EB0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF7777D938D base: 0x00007FF774EB0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF777DD2ED5 base: 0x00007FF774EB0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF777DD5DD7 base: 0x00007FF774EB0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF777DD576A base: 0x00007FF774EB0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF777E25506 base: 0x00007FF774EB0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF77926B428 base: 0x00007FF774EB0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
12 address: 0x00007FF77926B4BD base: 0x00007FF774EB0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
13 address: 0x00007FF77922BD65 base: 0x00007FF774EB0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
14 address: 0x00007FF77923A01A base: 0x00007FF774EB0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
15 address: 0x00007FF7777773CD base: 0x00007FF774EB0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
16 address: 0x00007FF77922E04B base: 0x00007FF774EB0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
17 address: 0x00007FF7792FFA82 base: 0x00007FF774EB0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
18 address: 0x00007FFA2390257D base: 0x00007FFA238F0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFA2588AA68 base: 0x00007FFA25830000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Sep 21, 2023

The error occured when closing ptrogram or when trying to open any file.

Report · Sep 25, 2023

Error occur simultaneously. That is, if I try to open a file and an error occurs, Photoshop cannot be closed because of the problem.

Or if I open Photoshop and want to close it without doing anything in it, and the error will occure, then I cannot open a file too.

I don't know if it matters, but I have the impression that this problem appears even when I turn on Photoshop > turn on Rulers > turn off Photoshop > turn on Photoshop in which the error already occurs.

Report · Sep 21, 2023

Hello Everyone,

im facing this error, if i want to save a document. If i change the Documentname, it works.

but not on that specific dataname wich is nothing special: "kirchenkonzert23_master.psd"

Kind Regards

Chris

Photoshop Error information
Code: -1
Text: weil ein Programmfehler aufgetreten ist
Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
Stack:
Adobe Photoshop 25.0.0 20230906.r.37 b14e317 - arm
0 address: 0x1045452f8 base: 0x104498000 module name: 'Adobe Photoshop 2024' symbol info: '0 Adobe Photoshop 2024 0x0000000104545328 Adobe Photoshop 2024 + 709416'
1 address: 0x1077968e8 base: 0x104498000 module name: 'Adobe Photoshop 2024' symbol info: '1 Adobe Photoshop 2024 0x00000001077968e8 Adobe Photoshop 2024 + 53471464'
2 address: 0x107794e28 base: 0x104498000 module name: 'Adobe Photoshop 2024' symbol info: '2 Adobe Photoshop 2024 0x0000000107794e28 Adobe Photoshop 2024 + 53464616'
3 address: 0x108d128e8 base: 0x104498000 module name: 'Adobe Photoshop 2024' symbol info: '3 Adobe Photoshop 2024 0x0000000108d128e8 Adobe Photoshop 2024 + 75999464'
4 address: 0x108d128c4 base: 0x104498000 module name: 'Adobe Photoshop 2024' symbol info: '4 Adobe Photoshop 2024 0x0000000108d128c4 Adobe Photoshop 2024 + 75999428'
5 address: 0x108d128b8 base: 0x104498000 module name: 'Adobe Photoshop 2024' symbol info: '5 Adobe Photoshop 2024 0x0000000108d128b8 Adobe Photoshop 2024 + 75999416'
6 address: 0x108d128ac base: 0x104498000 module name: 'Adobe Photoshop 2024' symbol info: '6 Adobe Photoshop 2024 0x0000000108d128ac Adobe Photoshop 2024 + 75999404'
7 address: 0x108d12858 base: 0x104498000 module name: 'Adobe Photoshop 2024' symbol info: '7 Adobe Photoshop 2024 0x0000000108d12858 Adobe Photoshop 2024 + 75999320'
8 address: 0x107794440 base: 0x104498000 module name: 'Adobe Photoshop 2024' symbol info: '8 Adobe Photoshop 2024 0x0000000107794440 Adobe Photoshop 2024 + 53462080'
9 address: 0x107792850 base: 0x104498000 module name: 'Adobe Photoshop 2024' symbol info: '9 Adobe Photoshop 2024 0x0000000107792850 Adobe Photoshop 2024 + 53454928'
10 address: 0x1077907f8 base: 0x104498000 module name: 'Adobe Photoshop 2024' symbol info: '10 Adobe Photoshop 2024 0x00000001077907f8 Adobe Photoshop 2024 + 53446648'
11 address: 0x107783a6c base: 0x104498000 module name: 'Adobe Photoshop 2024' symbol info: '11 Adobe Photoshop 2024 0x0000000107783a6c Adobe Photoshop 2024 + 53394028'
12 address: 0x107783c58 base: 0x104498000 module name: 'Adobe Photoshop 2024' symbol info: '12 Adobe Photoshop 2024 0x0000000107783c58 Adobe Photoshop 2024 + 53394520'
13 address: 0x10772b258 base: 0x104498000 module name: 'Adobe Photoshop 2024' symbol info: '13 Adobe Photoshop 2024 0x000000010772b258 Adobe Photoshop 2024 + 53031512'
14 address: 0x1995e7c48 base: 0x199232000 module name: 'AppKit' symbol info: '14 AppKit 0x00000001995e7c48 -[NSApplication _handleEvent:] + 60'
15 address: 0x19925efa0 base: 0x199232000 module name: 'AppKit' symbol info: '15 AppKit 0x000000019925efa0 -[NSApplication run] + 500'
16 address: 0x10772be50 base: 0x104498000 module name: 'Adobe Photoshop 2024' symbol info: '16 Adobe Photoshop 2024 0x000000010772be50 Adobe Photoshop 2024 + 53034576'
17 address: 0x10772e1b8 base: 0x104498000 module name: 'Adobe Photoshop 2024' symbol info: '17 Adobe Photoshop 2024 0x000000010772e1b8 Adobe Photoshop 2024 + 53043640'
18 address: 0x107784400 base: 0x104498000 module name: 'Adobe Photoshop 2024' symbol info: '18 Adobe Photoshop 2024 0x0000000107784400 Adobe Photoshop 2024 + 53396480'
19 address: 0x108c7af34 base: 0x104498000 module name: 'Adobe Photoshop 2024' symbol info: '19 Adobe Photoshop 2024 0x0000000108c7af34 Adobe Photoshop 2024 + 75378484'
20 address: 0x10449b5f0 base: 0x104498000 module name: 'Adobe Photoshop 2024' symbol info: '20 Adobe Photoshop 2024 0x000000010449b5f0 Adobe Photoshop 2024 + 13808'
21 address: 0x195c0ff28 base: 0x195c0a000 module name: 'dyld' symbol info: '21 dyld 0x0000000195c0ff28 start + 2236'

Report · Sep 22, 2023

Any help would be greatly appreciated. This seems to happen a lot. Thanks

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.7.1 20230906.r.741 f0224ff - x86
0 address: 0x00007FF7CB670931 base: 0x00007FF7C6EF0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF7C9D8A956 base: 0x00007FF7C6EF0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF7C9D89D79 base: 0x00007FF7C6EF0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF7C97F8EB4 base: 0x00007FF7C6EF0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF7C97F8B69 base: 0x00007FF7C6EF0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF7C97F8B49 base: 0x00007FF7C6EF0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF7C980ACFD base: 0x00007FF7C6EF0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF7C9D8D005 base: 0x00007FF7C6EF0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF7C9D8FF07 base: 0x00007FF7C6EF0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF7C9D8F89A base: 0x00007FF7C6EF0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF7C9DDE9D6 base: 0x00007FF7C6EF0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF7CB214948 base: 0x00007FF7C6EF0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
12 address: 0x00007FF7CB2149DD base: 0x00007FF7C6EF0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
13 address: 0x00007FF7CB1D4ADD base: 0x00007FF7C6EF0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
14 address: 0x00007FF7CB1E3581 base: 0x00007FF7C6EF0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
15 address: 0x00007FF7C97A458D base: 0x00007FF7C6EF0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
16 address: 0x00007FF7CB1D750B base: 0x00007FF7C6EF0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
17 address: 0x00007FF7CB2A7FC2 base: 0x00007FF7C6EF0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
18 address: 0x00007FFC1025257D base: 0x00007FFC10240000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFC113AAA68 base: 0x00007FFC11350000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Sep 22, 2023

Just a heads up, I turned off the graphics processor and the enble generator. Photoshop opens just fine but I get the program error both then I try to open different files and when I try to close photoshop. Using version 24.7.1

Report · Sep 26, 2023

Hello, I see this error when I start PS and even I try close, I can't even import any image...

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 25.0.0 20230906.r.37 b14e317 - x86
0 address: 0x00007FF71E9C5771 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF71D0C0826 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF71D0BFC49 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF71CAB7784 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF71CAB70A9 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF71CAB7089 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF71CAC938D base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF71D0C2ED5 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF71D0C5DD7 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF71D0C576A base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF71D115506 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF71E55B428 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
12 address: 0x00007FF71E55B4BD base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
13 address: 0x00007FF71E51BD65 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
14 address: 0x00007FF71E52A01A base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
15 address: 0x00007FF71CA673CD base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
16 address: 0x00007FF71E51E04B base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
17 address: 0x00007FF71E5EFA82 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
18 address: 0x00007FFF827A7614 base: 0x00007FFF82790000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFF833826A1 base: 0x00007FFF83330000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Sep 26, 2023

I see this error ''couldnt open program becasue of error'' even I try close. I cant import even any image to PS

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 25.0.0 20230906.r.37 b14e317 - x86
0 address: 0x00007FF71E9C5771 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF71D0C0826 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF71D0BFC49 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF71CAB7784 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF71CAB70A9 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF71CAB7089 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF71CAC938D base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF71D0C2ED5 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF71D0C5DD7 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF71D0C576A base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF71D115506 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF71E55B428 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
12 address: 0x00007FF71E55B4BD base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
13 address: 0x00007FF71E51BD65 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
14 address: 0x00007FF71E52A01A base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
15 address: 0x00007FF71CA673CD base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
16 address: 0x00007FF71E51E04B base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
17 address: 0x00007FF71E5EFA82 base: 0x00007FF71A1A0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
18 address: 0x00007FFF827A7614 base: 0x00007FFF82790000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFF833826A1 base: 0x00007FFF83330000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Sep 26, 2023

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 25.0.0 20230906.r.37 b14e317 - arm
0 address: 0x102af12f8 base: 0x102a44000 module name: 'Adobe Photoshop 2024' symbol info: '0 Adobe Photoshop 2024 0x0000000102af1328 Adobe Photoshop 2024 + 709416'
1 address: 0x105d428e8 base: 0x102a44000 module name: 'Adobe Photoshop 2024' symbol info: '1 Adobe Photoshop 2024 0x0000000105d428e8 Adobe Photoshop 2024 + 53471464'
2 address: 0x105d40e28 base: 0x102a44000 module name: 'Adobe Photoshop 2024' symbol info: '2 Adobe Photoshop 2024 0x0000000105d40e28 Adobe Photoshop 2024 + 53464616'
3 address: 0x1072be8e8 base: 0x102a44000 module name: 'Adobe Photoshop 2024' symbol info: '3 Adobe Photoshop 2024 0x00000001072be8e8 Adobe Photoshop 2024 + 75999464'
4 address: 0x1072be8c4 base: 0x102a44000 module name: 'Adobe Photoshop 2024' symbol info: '4 Adobe Photoshop 2024 0x00000001072be8c4 Adobe Photoshop 2024 + 75999428'
5 address: 0x1072be8b8 base: 0x102a44000 module name: 'Adobe Photoshop 2024' symbol info: '5 Adobe Photoshop 2024 0x00000001072be8b8 Adobe Photoshop 2024 + 75999416'
6 address: 0x1072be8ac base: 0x102a44000 module name: 'Adobe Photoshop 2024' symbol info: '6 Adobe Photoshop 2024 0x00000001072be8ac Adobe Photoshop 2024 + 75999404'
7 address: 0x1072be858 base: 0x102a44000 module name: 'Adobe Photoshop 2024' symbol info: '7 Adobe Photoshop 2024 0x00000001072be858 Adobe Photoshop 2024 + 75999320'
8 address: 0x105d40440 base: 0x102a44000 module name: 'Adobe Photoshop 2024' symbol info: '8 Adobe Photoshop 2024 0x0000000105d40440 Adobe Photoshop 2024 + 53462080'
9 address: 0x105d3e850 base: 0x102a44000 module name: 'Adobe Photoshop 2024' symbol info: '9 Adobe Photoshop 2024 0x0000000105d3e850 Adobe Photoshop 2024 + 53454928'
10 address: 0x105d3c7f8 base: 0x102a44000 module name: 'Adobe Photoshop 2024' symbol info: '10 Adobe Photoshop 2024 0x0000000105d3c7f8 Adobe Photoshop 2024 + 53446648'
11 address: 0x105d2fa6c base: 0x102a44000 module name: 'Adobe Photoshop 2024' symbol info: '11 Adobe Photoshop 2024 0x0000000105d2fa6c Adobe Photoshop 2024 + 53394028'
12 address: 0x105d2fc58 base: 0x102a44000 module name: 'Adobe Photoshop 2024' symbol info: '12 Adobe Photoshop 2024 0x0000000105d2fc58 Adobe Photoshop 2024 + 53394520'
13 address: 0x105cd7258 base: 0x102a44000 module name: 'Adobe Photoshop 2024' symbol info: '13 Adobe Photoshop 2024 0x0000000105cd7258 Adobe Photoshop 2024 + 53031512'
14 address: 0x1869b7c48 base: 0x186602000 module name: 'AppKit' symbol info: '14 AppKit 0x00000001869b7c48 -[NSApplication _handleEvent:] + 60'
15 address: 0x18662efa0 base: 0x186602000 module name: 'AppKit' symbol info: '15 AppKit 0x000000018662efa0 -[NSApplication run] + 500'
16 address: 0x105cd7e50 base: 0x102a44000 module name: 'Adobe Photoshop 2024' symbol info: '16 Adobe Photoshop 2024 0x0000000105cd7e50 Adobe Photoshop 2024 + 53034576'
17 address: 0x105cda1b8 base: 0x102a44000 module name: 'Adobe Photoshop 2024' symbol info: '17 Adobe Photoshop 2024 0x0000000105cda1b8 Adobe Photoshop 2024 + 53043640'
18 address: 0x105d30400 base: 0x102a44000 module name: 'Adobe Photoshop 2024' symbol info: '18 Adobe Photoshop 2024 0x0000000105d30400 Adobe Photoshop 2024 + 53396480'
19 address: 0x107226f34 base: 0x102a44000 module name: 'Adobe Photoshop 2024' symbol info: '19 Adobe Photoshop 2024 0x0000000107226f34 Adobe Photoshop 2024 + 75378484'
20 address: 0x102a475f0 base: 0x102a44000 module name: 'Adobe Photoshop 2024' symbol info: '20 Adobe Photoshop 2024 0x0000000102a475f0 Adobe Photoshop 2024 + 13808'
21 address: 0x182fdff28 base: 0x182fda000 module name: 'dyld' symbol info: '21 dyld 0x0000000182fdff28 start + 2236'

Report · Sep 26, 2023

I am experiencing three error messages:

1- when opening PSD files = could not open "xxxx.spd" beacause of a program error

2- when saving PSD fies = could not save as "xxxx.spd" beacause of disk error

3- when opening PSD files= a problem was encountered reading laear "xxxxxxx" beacause of program error. the existing pixel will be used instead. continue?

Program Error Diagnostic Plugin feedback

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