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7

Program Error messages when using colour picker

Explorer ,
Feb 08, 2024 Feb 08, 2024

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Photoshop's been behaving oddly.  Have been getting some screen glitching and other weirdness, but today I've had issues with colour picker.  Whenever I use it I get a program error.

 

This is from Diagnostics plugin:

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not use the eye dropper tool because of a program error.
Stack:
Adobe Photoshop 25.4.0 20240118.r.319 67d7f0b - x86
0 address: 00007FF735ECAC76 base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
1 address: 00007FF735EC4A4D base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
2 address: 00007FF734907588 base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
3 address: 00007FF7349068BC base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
4 address: 00007FF734908E73 base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
5 address: 00007FF7312AE73E base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: 'xmlFreeRMutex:-1 in n.a.'
6 address: 00007FF734908F59 base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
7 address: 00007FF734907770 base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
8 address: 00007FF730D215AC base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
9 address: 00007FF730D198DC base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
10 address: 00007FF730D19704 base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
11 address: 00007FF731DEDD51 base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
12 address: 00007FF731DEE40C base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
13 address: 00007FF731D373D6 base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
14 address: 00007FF73138A0E2 base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: 'xmlFreeRMutex:-1 in n.a.'
15 address: 00007FF731385D7F base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: 'xmlFreeRMutex:-1 in n.a.'
16 address: 00007FF7312B2B8A base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: 'xmlFreeRMutex:-1 in n.a.'
17 address: 00007FF730788888 base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: 'GetPluginCount:-1 in n.a.'
18 address: 00007FF7308A7792 base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
19 address: 00007FF7349627A4 base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
20 address: 00007FF7349626ED base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
21 address: 00007FF7349626ED base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
22 address: 00007FF7349626ED base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
23 address: 00007FF7349626ED base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
24 address: 00007FF7349626ED base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
25 address: 00007FF7349626ED base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
26 address: 00007FF7349626ED base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
27 address: 00007FF7322FCAA1 base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
28 address: 00007FF731BB8E06 base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: 'xmlCheckHTTPInput:-1 in n.a.'
29 address: 00007FF73066282D base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
30 address: 00007FF7307C895A base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: 'GetPluginCount:-1 in n.a.'
31 address: 00007FF7306789ED base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
32 address: 00007FF730679DDA base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
33 address: 00007FF730674409 base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
34 address: 00007FF7306A03BD base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
35 address: 00007FF73069EE5B base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
36 address: 00007FF73069D451 base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
37 address: 00007FFF5BBE8241 base: 00007FFF5BBD0000 module name: 'USER32.dll' symbol info: 'DispatchMessageW:-1 in n.a.'
38 address: 00007FFF5BBE7A8B base: 00007FFF5BBD0000 module name: 'USER32.dll' symbol info: 'CallWindowProcW:-1 in n.a.'
39 address: 00007FF730664EBE base: 00007FF7301D0000 module name: 'Photoshop.exe' symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'

 

Help appreciated.

 

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Windows

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Adobe
Community Expert ,
Feb 08, 2024 Feb 08, 2024

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Explorer ,
Feb 08, 2024 Feb 08, 2024

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Yeah looks like it's the same thing. 

 

This version is buggy for me though - loads of screen issues, artboards disjointed, I'm getting a glitchy pixel border on documents on screen on the bottom and right edges, which is sometimes just white but usually a random load of colours.

 

[Abuse removed by moderator]

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