Inspiring

Photoshop 25.4.0 Color picker "Could not use the eye dropper tool because of a program error."

Forum|Forum|2 years ago
January 25, 2024
44 replies
11034 views

Issue: Photoshop 25.4.0 Color picker "Could not use the eye dropper tool because of a program error." message

Adobe Photoshop Version: 25.4.0 20240118.r.319 67d7f0b x64

Issue:
Step 1: new or open document
Step 2: draw shape (pen tool or ranctangle tool...). Or insert Solid color layer and fill with shape.
Step 3: while the shape layer is selected (this doesn't happen when the empty color fill layer or any bitmap layer is selected), change the color with the Color Picker (Foreground color) or use the Color Picker from the tool bar.

Expected result: color picked.
Actual result: color picked with error message, every time the eye dropper is used

This error was on the previous Photoshop Beta version tool.

Windows

alexandrosl89145245

Participant

I'm working on Beta 26.0 on a Mac and still get that annoying error. Nothing has been fixed sadly. Can't upgrade due to System requirements. Stuck with a not really working Version feels really bad.

H

Holmer76

Participant

Had the same issue, it has been fixed in version 25.5 👍

Amartoni

Participating Frequently

Confirmed! Thanks!

Ged_Traynor

Community Expert

The issue has been fixed in version 25.5

https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Amartoni

Participating Frequently

Same here...

A

Amanda31479567l86a

Participant

Same problem for about one/two weeks now.

chuwic3077892

Participant

The same problem 😞

T

Todd@Budge

Inspiring

Confirmed on my end in 25.4 on Sonoma 14.3

OguzhanAda

Participant

My photoshop eye dropper tool is not working. I try many different settings including reset preferences, reinstall photoshop... Is there any solution or should I just downgrade the version of photoshop?

mac os & windows
photoshop v25.4
all apps & drivers are up to date.