Program error while opening files in Windows

New Here ,
Jun 02, 2022 Jun 02, 2022

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Some time ago, I updated Photoshop to the latest version and I didn't have any luck with using it so I reverted back to the one I had been using. Last night, I installed the latest version, again, in hopes that it would work this time. To my dismay, it hasn't changed. 

 

When trying to open a file, I receive this error, "Program error while opening files". I have looked at the fixes and am lost in what to do. It all looks Greek to me. I am more of the hands on kind rather than one who knows how to make those "hands on" work. I am using a MSI gaming laptop with Windows 11 Home. If more information is needed, I'll be happy to reply with it.

 

Can anyone help me?

 

Kindest regards!

Michele

 

 

 

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Adobe Employee ,
Jun 03, 2022 Jun 03, 2022

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Hi Michele,

 

We're sorry to hear that you cannot open files in Photoshop due to a program error.

What are your system specification and current Photoshop version? Are your graphics drivers up-to-date? Is this happening with a particular file type or any files? Since when are you seeing this issue? What all troubleshooting steps have you tried?

Try disabling the generator, Navigate to Preferences > Plug-ins, Uncheck Enable Generator


Check this article: https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html

 

Let us know if that helps.

 

Regards,

Ranjisha

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New Here ,
Jun 03, 2022 Jun 03, 2022

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Thank you for responding! So here's what I got for you. Adobe Photoshop Version: 23.3.2 20220503.r.458 d8a9c44  x64.
Drivers are all up to date. I design maps for social gaming. When I open a map I get the error. I downloaded photoshop about a year ago with the latest version and immediately had this issue. I performed all of the things in troubleshooting then but got frustrated because nothing was working. I resorted back to an older version that did work. The other day I decided to try it again only to find it's still an issue. When the error occurred, I clicked how to fix the issue. I followed everything up until the sniffer.exe because I was unable to find it. Below is a screenshot of my system.
 
Thank you, again!
 
 
Sys Info.png

 

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New Here ,
Jun 03, 2022 Jun 03, 2022

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Oh, and Enable Generator was already unchecked. Will check out the link as soon as possible. Thanks.

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