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Program error while opening PSD files in Photoshop 22.5.1 on Windows 10

Community Beginner ,
Sep 16, 2021 Sep 16, 2021

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I am using a WIN 10 OS desktop pc, running the latest version of Photoshop 2021(version 22.5.1) and I am getting an error message from Photoshop everytime that I try to open a .PSD file from my own computer's hard drive.  The Adobe Photoshop error window states, "Could not complete your request because of a program error."  My only options is to either click, OK, or click on a button that states, "Learn how to fix."  This is really frustrating!  Is anyone else getting the same error dialog box?

 

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Community Beginner , Sep 16, 2021 Sep 16, 2021
I fixed the Photoshop error by uninstalling Photoshop and doing a clean install. Manny Villalpando Sent from my iPhone

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Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Have you tried the steps mentioned here: https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html

 

If the steps do not help, please try running the diagnostic plug-in mentioned in the article linked above & share the logs on the community thread menitoned in the article.

 

Regards,

Nikunj

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Community Beginner ,
Sep 16, 2021 Sep 16, 2021

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I fixed the Photoshop error by uninstalling Photoshop and doing a clean install.

Manny Villalpando

Sent from my iPhone

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New Here ,
Sep 21, 2021 Sep 21, 2021

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I'm getting the same thing. This issue just started a few days ago. I assume it's some sort of update that screwed something up. Very frustating. I tried using the instructions in the "learn how to fix". I worked for one issue an am getting with most files still.  Grrrrr...

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