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MannyVGood90241
Participant
September 16, 2021
Answered

Program error while opening PSD files in Photoshop 22.5.1 on Windows 10

  • September 16, 2021
  • 3 replies
  • 1307 views

I am using a WIN 10 OS desktop pc, running the latest version of Photoshop 2021(version 22.5.1) and I am getting an error message from Photoshop everytime that I try to open a .PSD file from my own computer's hard drive.  The Adobe Photoshop error window states, "Could not complete your request because of a program error."  My only options is to either click, OK, or click on a button that states, "Learn how to fix."  This is really frustrating!  Is anyone else getting the same error dialog box?

 

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Correct answer MannyVGood90241
I fixed the Photoshop error by uninstalling Photoshop and doing a clean install.

Manny Villalpando

Sent from my iPhone

3 replies

Participant
September 21, 2021

I'm getting the same thing. This issue just started a few days ago. I assume it's some sort of update that screwed something up. Very frustating. I tried using the instructions in the "learn how to fix". I worked for one issue an am getting with most files still.  Grrrrr...

MannyVGood90241
MannyVGood90241AuthorCorrect answer
Participant
September 16, 2021
I fixed the Photoshop error by uninstalling Photoshop and doing a clean install.

Manny Villalpando

Sent from my iPhone
nikunj.m
Community Manager
Community Manager
September 16, 2021

Hi,

 

We're sorry about the trouble with Photoshop. Have you tried the steps mentioned here: https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html

 

If the steps do not help, please try running the diagnostic plug-in mentioned in the article linked above & share the logs on the community thread menitoned in the article.

 

Regards,

Nikunj