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Program error while using Object Selection tool in Photoshop 22.4.2 on Windows 10

Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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I've been trying to remove a line in a photo but when I try to make the selection using the Object Selection tool, I get the message "Could not complete your request because of a program error."  PS then locks up for about 20 seconds.

 

Earlier today, it worked with the same photo but I decided to remove the change and start over because the selection wasn't long enough.  Once I did that, I've had this issue. 

 

So far, I've tried:

1. Using a different copy of the photo

2. Uninstalling PS and reverting to the previous version.  I'm now on 2.4.1 on a Windows 10 PC.

Neither has worked. 

 

Any ideas on what's going on?

 

Thanks,

Mark

 

 

{Thread title edited by moderator}

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correct answers 1 Correct answer

Adobe Employee , Jun 11, 2021 Jun 11, 2021
Hi, We're sorry about the trouble with Photoshop 22.4.2 due to the Program error. Have you tried using a different image instead of another copy of the same file to check if you experience the same issue? You can try the steps suggested here: https://adobe.ly/2JZDqZB If the issue persists, please roll back to Photoshop version 22.3.1 or earlier using the steps suggested here: https://adobe.ly/2wH0JjE Please uninstall the latest version of Photoshop first & select the option to Keep Preferenc...

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Adobe Employee ,
Jun 11, 2021 Jun 11, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 22.4.2 due to the Program error. Have you tried using a different image instead of another copy of the same file to check if you experience the same issue?

 

You can try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to Photoshop version 22.3.1 or earlier using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

 

Let us know how it goes!

Regards,

Nikunj

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Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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Dear Nikunj,

 

Thanks very much for the tips.  I'd already tried other photos so I went ahead and rolled back to 22.3.1 and it worked!

Any idea when I'll able to update Adobe again?

Regards,

Mark

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Adobe Employee ,
Jun 14, 2021 Jun 14, 2021

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Thanks for the info Mark! Our product team has been able to fix most of the issues that cause the Program error in Photoshop but they are still working on a couple which are left. We currently do not have an offiicial timeline on them.

 

Regards,

Nikunj

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Community Beginner ,
Jun 14, 2021 Jun 14, 2021

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Thanks.  I'll wait a few months before updating.

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