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PS 2022 is not opening again

Explorer ,
Oct 27, 2021 Oct 27, 2021

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Hello,

I am on a Mac running Monterey.

When I first installed 2022, it wouldn't open. Then it began opening.

Today, it won't open again, giving the usual error message.

Help.

Thanks so much,

Guy

PS Should I just uninstall and reinstall?

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correct answers 1 Correct answer

Explorer , Oct 27, 2021 Oct 27, 2021
Helllo Andrew,I disconnected and reconnected my second monitor with no change. Then I uninstalled and reinstalled PS 2022. That worked(?) I am back.Thank you for coming to the rescue.My very best,Guy

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New Here ,
Oct 27, 2021 Oct 27, 2021

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I installed 2022.  It crashed immediately every time. I uninstalled - reinstalled - rebooted and repeat. Still crashing.  2021 works

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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Hi @Guy5EFB @michaelc4575 

I am very sorry for the frustration and inconvenience.  Can you please provide details of your machine setup?

  • What hardware mac machine are you using? Apple Silicon/M1 vs Intel?  Mac Pro vs Macbook? Year?
  • Are there any external monitors or SideCar connected to your machine?
    • I had a similar Ps 2022 crasher with my external monitor.  I fixed it by disconnecting and reconnecting it.
  • Do you have the latest Creative Cloud Desktop installed?
  • Have you been submitting the crashers to both Apple and Adobe Crash Reporter?

 

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Explorer ,
Oct 27, 2021 Oct 27, 2021

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Thank you Andrew,

I am on a Mac Book Pro 2019 16" intel.

A BenQ SW321C is attached to it.

My version of Creative Cloud is 5.6.0.778.

I've submitted all crashes of which there have been several.

Thanks so much again for you help,

Guy

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Explorer ,
Oct 27, 2021 Oct 27, 2021

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Helllo Andrew,

I disconnected and reconnected my second monitor with no change. Then I uninstalled and reinstalled PS 2022. 

That worked(?) I am back.

Thank you for coming to the rescue.

My very best,

Guy

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