PS 2022 not opening MP4 on Windows

[simon236887515l2j]

PS 2022 has stopped opening MP4 files. It says 'could not open "filename.mp4" because the video file could not be opened'. PS was working okay yesterday.

HELP!

PS 2022 v.23.2.2

Windows 11 v.21H2

[mglush]

Hi!

Here is a link to another post that asked the same question: https://community.adobe.com/t5/photoshop-ecosystem-discussions/cant-open-mp4-and-mov-files-in-photos...

Let us know if this helps, or if you are still having the issue?

Michelle

[jenniferj59680583]

Why hasn't this been solved yet?? That link is for macs not PCs. 

[simon236887515l2j]

No, the post you shared in mainly concerning macOS. My issues relates to
windows.

[Melvin24797097rt1d]

Thanks for the link.

[Roland252323762jgj]

Thank you, you solved my problem.

[Sonja253614179f88]

Thanks for the link.