PS 24.4.1 & PS Beta 24.5.0 telling me to update. CC says incompatible with Win10. I'm on Win11

Forum|Forum|2 years ago
June 6, 2023
3 답변들
3419 조회

I've been using PS 24.4.1 and PS Beta 24.5.0 on Windows 11 V 22H2. Mo problems.
Now, a message pops up in Photoshop and tells me to update.
CC shows new versions PS 24.5 and PS Beta 24.6 But both have "Not Compatible" instead of install.
If I click on that it says I must update Windows 10 to V 22H2. I'M on Windows 11!
So I can't install any updates.

이 주제는 답변이 닫혔습니다.

최고의 답변: Kevin Stohlmeyer

You can try updating your graphics card - it's almost 2 years old.

Updating your GPU may bring it back in line with Compatiblity. It appears there was an update that allowed for 12_1 feature level compatibility back in 2022.

T

TROLLBENDER

Inspiring

I'm on windows 11 and have a similar issue where it is saying my CPU is not compatible when I KNOW IT IS....

Kevin Stohlmeyer

Community Expert

Hi @Steven28303133vdx5 go to one of your installed Photoshops, Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. It could be that your computer is truly not compatible. Its not just the OS.

S

Steven28303133vdx5작성자

Known Participant

I'll do that but the current versions are working.

Kevin Stohlmeyer

Community Expert

Right - but giving us that information will tell us your whole computer setup allowing us to troubleshoot where the issue is.

kglad

Community Expert

try to update your cc desktop app.

====================================\

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

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