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- Re: PS CC 2019 crash all the time - Photoshop coul...
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Hi,
I do not recall making any changes to my PC but lately PS crashes all the time.
Sometimes before it crashes i get this message:
"Photoshop could not complete the open not enough memory"
I also noticed that it takes it a very long time to start
I am running newest version of PS CC 2019 on win7 x64 with enough RAM - i have 16GB and it is not all occupied. Even with all other apps closed it still crashes.
Both my system and graphic card drivers are up to-date
Below are my system report and a sample of a crash log.
Any suggestion?
STSYEM INFO
Adobe Photoshop Version: 20.0.4 20190227.r.76 2019/02/27: 1205725 x64
Number of Launches: 154
Operating System: Windows 7 64-bit
Version: 7 SP1 6.1.7601.24388
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Processor speed: 3193 MHz
Built-in memory: 16312 MB
Free memory: 11192 MB
Memory available to Photoshop: 14923 MB
Memory used by Photoshop: 75 %
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
Display: 2
Display Bounds: top=0, left=-1920, bottom=1200, right=0
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="NVIDIA GeForce GTX 970"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="25.21.14.1967"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GTX 970/PCIe/SSE2"
glgpu[0].GLRendererID=5058
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20190317000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4096
clgpu[0].CLName="GeForce GTX 970"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="419.67"
clgpu[0].CLBandwidth=1.44537e+11
clgpu[0].CLCompute=1465.54
License Type: Subscription
Serial number: 96040260154854593200
GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\
Temporary file path: C:\Users\Chupi\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 232.9G, 52.1G free
S:\, 55.9G, 36.9G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2018/11/13-18:07:21 79.603421 79.603421
AdbePM.dll PatchMatch 2018/09/10:19:04:15 1.601805 1.601805
AdobeLinguistic.dll Adobe Linguisitc Library 13.0.0.0
AdobeOwl.dll Adobe Owl 5.3.0
AdobePDFL.dll PDFL 2018/08/23-00:56:13 79.301181 79.301181
AdobePIP.dll Adobe Product Improvement Program 8.0.0.52.48027
AdobeSVGAGM.dll AdobeSVGAGM 79.600623 79.600623
AdobeXMP.dll Adobe XMP Core 2018/08/13-16:40:22 79.163499 79.163499
AdobeXMPFiles.dll Adobe XMP Files 2018/08/13-16:40:22 79.163499 79.163499
AdobeXMPScript.dll Adobe XMP Script 2018/08/13-16:40:22 79.163499 79.163499
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2018/08/14-01:11:25 79.600623 79.600623
ahclient.dll AdobeHelp Dynamic Link Library 4.0.0.0
AIDE.dll AIDE 2018/08/10-16:31:38 79.600470 79.600470
ARE.dll ARE 2018/08/14-01:11:25 79.600623 79.600623
AXE8SharedExpat.dll AXE8SharedExpat 2018/06/25-18:00:38 79.598424 79.598424
AXEDOMCore.dll AXEDOMCore 2018/06/25-18:00:38 79.598424 79.598424
Bib.dll BIB 2018/08/14-01:11:25 79.600623 79.600623
BIBUtils.dll BIBUtils 2018/08/14-01:11:25 79.600623 79.600623
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2018/08/14-01:11:25 79.600623 79.600623
CRClient.dll Adobe Crash Reporter Client DLL 2.0.3.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2017/08/31-12:13:14 81.1157194 81.1157194
icucnv58.dll International Components for Unicode 58, 2, 0, 0
icudt58.dll International Components for Unicode 58, 2, 0, 0
icuuc58.dll International Components for Unicode 58, 2, 0, 0
igestep30.dll IGES Reader 9.3.0.113
JP2KLib.dll JP2KLib 2018/06/25-18:00:38 79.271024 79.271024
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 18.0.0
LogSession.dll LogSession 8.0.0.52.48027
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2018/08/06-15:20:35 79.600183 79.600183
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2019 20.0
Plugin.dll Adobe Photoshop CC 2019 20.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.2.1
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.2.1.39
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop CC 2019 20.0
SCCore.dll ScCore 2017/08/31-12:13:14 81.1157194 81.1157194
SVGRE.dll SVGRE 79.600623 79.600623
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 18.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2018, 0, 2017, 1205
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2018, 0, 2017, 1205
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 5.3.0.16
VulcanMessage5.dll Vulcan Message Library 5.3.0.16
WinRTSupport.dll Adobe Photoshop Windows RT Support 20.0.0.0
WRServices.dll WRServices Tue August 14 2018 12:26:24 Build 0.23627 0.23627
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
Accented Edges 20.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 20.0 - from the file “Adaptive Wide Angle.8bf”
Analog Efex Pro 2 5.0.1.61 - from the file “Analog Efex Pro 2.8bf”
Angled Strokes 20.0 - from the file “Filter Gallery.8bf”
Aurora HDR 2019 17.0 - from the file “AuroraHDR2019.8bf”
Average 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Average.8bf”
BackgroundFilter 5.0.1.61 - from the file “Background.8bf”
Bas Relief 20.0 - from the file “Filter Gallery.8bf”
BMP 20.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 11.2.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 11.2.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 20.0 - from the file “Filter Gallery.8bf”
Charcoal 20.0 - from the file “Filter Gallery.8bf”
Chrome 20.0 - from the file “Filter Gallery.8bf”
Cineon 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Cineon.8bi”
Clouds 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Clouds.8bf”
Collada 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
Color Efex Pro 4 5.0.1.61 - from the file “Color Efex Pro 4.8bf”
Color Halftone 20.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 20.0 - from the file “Filter Gallery.8bf”
Conté Crayon 20.0 - from the file “Filter Gallery.8bf”
Craquelure 20.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 20.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 20.0 - from the file “Filter Gallery.8bf”
Crystallize 20.0 - from the file “Standard MultiPlugin.8bf”
Cutout 20.0 - from the file “Filter Gallery.8bf”
Dark Strokes 20.0 - from the file “Filter Gallery.8bf”
De-Interlace 20.0 - from the file “Standard MultiPlugin.8bf”
Dfine 2 5.0.1.61 - from the file “Dfine2.8bf”
Dicom 20.0 - from the file “Dicom.8bi”
Difference Clouds 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Clouds.8bf”
Diffuse Glow 20.0 - from the file “Filter Gallery.8bf”
Displace 20.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 20.0 - from the file “Filter Gallery.8bf”
Eazel Acquire 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “EazelAcquire.8ba”
Entropy 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
Export Color Lookup Tables 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Export3DLUT.8be”
Extrude 20.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “FastCore.8bx”
Fibers 20.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 20.0 - from the file “Filter Gallery.8bf”
Filter Gallery 20.0 - from the file “Filter Gallery.8bf”
FineStructuresFilter 5.0.1.61 - from the file “FineStructures.8bf”
Flash 3D 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
Fresco 20.0 - from the file “Filter Gallery.8bf”
Glass 20.0 - from the file “Filter Gallery.8bf”
Glowing Edges 20.0 - from the file “Filter Gallery.8bf”
Google Earth 4 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
Grain 20.0 - from the file “Filter Gallery.8bf”
Graphic Pen 20.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 20.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “HalideBottlenecks.8bx”
HDR Efex Pro 2 5.0.1.61 - from the file “HDR Efex Pro 2.8bf”
HDRMergeUI 20.0 - from the file “HDRMergeUI.8bf”
HotPixelsFilter 5.0.1.61 - from the file “HotPixels.8bf”
HSB/HSL 20.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 20.0 - from the file “Standard MultiPlugin.8bf”
IGES 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
Ink Outlines 20.0 - from the file “Filter Gallery.8bf”
JPEG 2000 20.0 - from the file “JPEG2000.8bi”
Kurtosis 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
Lens Blur 20.0 - from the file “Lens Blur.8bf”
Lens Correction 20.0 - from the file “Lens Correction.8bf”
Lens Flare 20.0 - from the file “Standard MultiPlugin.8bf”
Liquify 20.0 - from the file “Liquify.8bf”
Luminar 3 17.0 - from the file “Luminar3.8bf”
Matlab Operation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “ChannelPort.8bf”
Maximum 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
Mean 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
Measurement Core 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “MeasurementCore.8me”
Median 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
Merge to HDR Efex Pro 2 5.0.1.61 - from the file “HDR Efex Pro 2.8bf”
Mezzotint 20.0 - from the file “Standard MultiPlugin.8bf”
Minimum 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
MMXCore Routines 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “MMXCore.8bx”
Mosaic Tiles 20.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “MultiProcessor Support.8bx”
Neon Glow 20.0 - from the file “Filter Gallery.8bf”
Nik Collection Selective Tool 5.0.1 - from the file “SelectivePalette.8li”
Note Paper 20.0 - from the file “Filter Gallery.8bf”
NTSC Colors 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “NTSC Colors.8bf”
Ocean Ripple 20.0 - from the file “Filter Gallery.8bf”
ON1 Develop 2019 13.2.0.0 - from the file “PerfectEnhanceProxy.8li”
ON1 Develop 2019 13.2.0.0 - from the file “PerfectEnhanceProxy.8li”
ON1 Develop 2019 Filter 13.2.0.0 - from the file “PerfectEnhanceProxy.8li”
ON1 Effects 2019 13.2.0.0 - from the file “PerfectEffects.8li”
ON1 Effects 2019 13.2.0.0 - from the file “PerfectEffects.8li”
ON1 Effects 2019 Filter 13.2.0.0 - from the file “PerfectEffects.8li”
ON1 Portrait 2019 13.2.0.0 - from the file “PerfectPortraitProxy.8li”
ON1 Portrait 2019 13.2.0.0 - from the file “PerfectPortraitProxy.8li”
ON1 Portrait 2019 Filter 13.2.0.0 - from the file “PerfectPortraitProxy.8li”
ON1 Resize 2019 13.2.0.0 - from the file “PerfectResizeProxy.8li”
ON1 Resize 2019 Engine Automation 13.2.0.0 - from the file “PerfectResizeProxy.8li”
ON1 Resize 2019 Engine Filter 13.2.0.0 - from the file “PerfectResizeProxy.8li”
ON1 Resize 2019 Filter 13.2.0.0 - from the file “PerfectResizeProxy.8li”
OpenEXR 20.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 20.0 - from the file “Filter Gallery.8bf”
Palette Knife 20.0 - from the file “Filter Gallery.8bf”
ParticleShop NO VERSION - from the file “particleshop.8bf”
Patchwork 20.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 20.0 - from the file “Standard MultiPlugin.8bf”
PCX 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “PCX.8bi”
Perfectly Clear v3 1.0.0.1 - from the file “PerfectlyClearCompletePS.8bf”
Photocopy 20.0 - from the file “Filter Gallery.8bf”
Picture Package Filter 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “ChannelPort.8bf”
Pinch 20.0 - from the file “Standard MultiPlugin.8bf”
Pixar 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Pixar.8bi”
Plaster 20.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 20.0 - from the file “Filter Gallery.8bf”
PLY 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
Pointillize 20.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “PBM.8bi”
Poster Edges 20.0 - from the file “Filter Gallery.8bf”
PRC 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”
Radiance 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Radiance.8bi”
Range 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
Render Color Lookup Grid 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Export3DLUT.8be”
Reticulation 20.0 - from the file “Filter Gallery.8bf”
Ripple 20.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 20.0 - from the file “Filter Gallery.8bf”
Save for Web 20.0 - from the file “Save for Web.8be”
ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”
ShadowsFilter 5.0.1.61 - from the file “Shadows.8bf”
Shake Reduction 20.0 - from the file “Shake Reduction.8bf”
Sharpener Pro 3: (1) RAW Presharpener 5.0.1.61 - from the file “SHP3RPS.8bf”
Sharpener Pro 3: (2) Output Sharpener 5.0.1.61 - from the file “SHP3OS.8bf”
Shear 20.0 - from the file “Standard MultiPlugin.8bf”
Silver Efex Pro 2 5.0.1.61 - from the file “Silver Efex Pro 2.8bf”
Skewness 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
SkinFilter 5.0.1.61 - from the file “Skin.8bf”
SkyFilter 5.0.1.61 - from the file “Sky.8bf”
Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 20.0 - from the file “Filter Gallery.8bf”
Solarize 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Solarize.8bf”
Spaces 20.0 - from the file “Spaces.8li”
Spatter 20.0 - from the file “Filter Gallery.8bf”
Spherize 20.0 - from the file “Standard MultiPlugin.8bf”
Sponge 20.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”
Stained Glass 20.0 - from the file “Filter Gallery.8bf”
Stamp 20.0 - from the file “Filter Gallery.8bf”
Standard Deviation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
STL 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
StrongNoiseFilter 5.0.1.61 - from the file “StrongNoise.8bf”
Sumi-e 20.0 - from the file “Filter Gallery.8bf”
Summation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
Targa 20.0 - from the file “Standard MultiPlugin.8bf”
Texturizer 20.0 - from the file “Filter Gallery.8bf”
Tiles 20.0 - from the file “Standard MultiPlugin.8bf”
TK Infinity Mask 15.0 - from the file “TK Infinity Mask 1 PS.8bf”
Topaz Adjust 5 10.0 - from the file “tladjust5ps_x64.8bf”
Topaz B&W Effects 2 10.0 - from the file “tlbw2ps_x64.8bf”
Topaz Clarity 10.0 - from the file “tlclarityps_x64.8bf”
Topaz Impression 2 10.0 - from the file “tlimpression2ps_x64.8bf”
Topaz photoFXlab 10.0 - from the file “tlphotoFXlabps_x64.8bf”
Topaz ReStyle 10.0 - from the file “tlrestyleps_x64.8bf”
Topaz Simplify 4 10.0 - from the file “tlsimplify4ps_x64.8bf”
Topaz Star Effects 10.0 - from the file “tlstareffectsps_x64.8bf”
Topaz Texture Effects 2 10.0 - from the file “tltextureeffects2ps_x64.8bf”
Torn Edges 20.0 - from the file “Filter Gallery.8bf”
Twirl 20.0 - from the file “Standard MultiPlugin.8bf”
U3D 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
Underpainting 20.0 - from the file “Filter Gallery.8bf”
Vanishing Point 20.0 - from the file “VanishingPoint.8bf”
Variance 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
Virtual Reality Modeling Language | VRML 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
Viveza 2 5.0.1.61 - from the file “Viveza2.8bf”
Water Paper 20.0 - from the file “Filter Gallery.8bf”
Watercolor 20.0 - from the file “Filter Gallery.8bf”
Wave 20.0 - from the file “Standard MultiPlugin.8bf”
Wavefront|OBJ 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
WIA Support 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “WIASupport.8li”
Wind 20.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “WBMP.8bi”
ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”
Optional and third party plug-ins:
AbstractCurves 1, 1, 9, 0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\AbstractCurves_x64.8bf”
AV Bros. Page Curl Pro 2.2 2, 2, 0, 2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\AV Bros Page Curl Pro 2.2 (64 Bit)\AVPageCurlPro_x64.8bf”
BLACK WHITE projects 5 NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\BLACKWHITEProjects5_PH7_x64.8bf”
COLOR projects 6 professional NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\COLORProjects6Pro_PH7_x64.8bf”
DEMO - AV Bros. Page Curl Pro 2.2 2, 2, 0, 2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\AV Bros Page Curl Pro 2.2 DEMO (64 Bit)\AVPageCurlProD_x64.8bf”
Flood 2 2.0.4 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Flaming Pear\Flood 2\Flood-208 64bit.8bf”
Flood NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Flaming Pear\Flood\Flood\Flood\Flood-169 64bit.8bf”
Glitterato 1.69 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Flaming Pear\Glitterato\Glitterato-169 64bit.8bf”
HDR projects 5 professional NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\HDRProjects5Pro_PH7_x64.8bf”
LunarCell 1.98 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Flaming Pear\LunarCell\LunarCell-198 64bit.8bf”
Noiseware 5.0.3.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Imagenomic\Noiseware64.8bf”
Rays v2.0 NO VERSION - from the file “C:\Program Files\Digital Film Tools\Rays v2.0\Photoshop64\Rays.8bf”
Topaz DeNoise 6 10.0 - from the file “C:\Program Files\Topaz Labs\Topaz DeNoise 6\PS_Plugins_x64\tldenoise6ps_x64.8bf”
Topaz Glow 10.0 - from the file “C:\Program Files\Topaz Labs\Topaz Glow\PS_Plugins_x64\tlglowps_x64.8bf”
Topaz Glow 2 10.0 - from the file “C:\Program Files\Topaz Labs\Topaz Glow 2\PS_Plugins_x64\tlglow2ps_x64.8bf”
Duplicate and Disabled plug-ins: NONE
Plug-ins that failed to load: NONE
Extensions:
com.adobe.inapp.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\purchaseStock.html”
Libraries 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\index.html”
Home 2.6.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.6.1\index.html?v=2.6.1.2”
Watermark CC 2.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\watermarkcc_en\index.html”
TK CxV6 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.cxvsix\index.html”
Lumenzia 1.4.1 - from the file “C:\Users\Chupi\AppData\Roaming\Adobe\CEP\extensions\com.lumenzia.ext\index.html”
LogiOptions version 7.00.5.0 7.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\LogiOptionsAdobe\index.html”
ParticleShop 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.corel.particleshoppanel\index.html”
TK Combo V6 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.combovsix\index.html”
Free Stock Search 1.5.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\freeStockSearch\index.html”
TK RapidMask2 V6 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.rmtwovsix\index.html”
com.adobe.stock.panel.licensing 0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\purchaseTypekit.html”
ON1 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\onOne\index.html”
Export As 4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Adobe EMailer 3.0.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.adobeemailer\index.html”
TK Infinity Mask 1.0.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.kuyper.tkinfinitymask\index.html”
com.adobe.Butler.backend 2.1.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
New Document 2.5.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.5.1\fnft.html?v=2.5.1.8”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
TK Batch V6 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.batchvsix\index.html”
Export As 4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
preview-basic 2.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\watermarkcc_en\preview\preview-basic.html”
Installed TWAIN devices: NONE
CRASH REPORT:
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Photoshop CC" applicationVersion="20.0.4" build="20190227.r.76" source="Windows-Client">
<time year="2019" month="4" day="28" hour="22" minute="6" second="47" timeoffset="120" timezone="Jerusalem Daylight Time"/>
<user guid="dd5c5da2-e09e-4d7c-abde-a9719ce0f686"/>
<system platform="Windows 7 Ultimate" osversion="6.1" osbuild="7601" applicationlanguage="en-us" userlanguage="en-US" oslanguage="he-IL" ram="16312" machine="Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz" model="Intel64 Family 6 Model 58 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="3193 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000100000000">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000100000000" symbolname="unknown"/>
<stackStatement index="1" address="0x0000000148FE8A8C" symbolname="ART::AssetType::operator!="/>
<stackStatement index="2" EndlessStack="TRUE"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000149E61590"/>
<register name="RBX" value="0x000000027E86AD30"/>
<register name="RCX" value="0x000000027E86AD30"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x00000000097D5FA0"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000000014DF18"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x0000000100000000"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
<binaryImageSet>
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<dumpType>
Mini
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</crash>
</crashreport>
1 Correct answer
I turned to adobe support and they removed my settings.
rename the file:
%AppData%\Roaming\Adobe\Adobe Photoshop CC 2019\Adobe Photoshop CC 2019 Settings
to
%AppData%\Roaming\Adobe\Adobe Photoshop CC 2019\Adobe Photoshop CC 2019 Settings.old
This solved the problem.
PS generated a new setting file and I started copying only required files from the .old folder to the newly created one.
I copied my brushed keyboard shortcuts, workspace etc.
One of this file, apparently patterns.psp was causing the proble
...
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now it even crashes when i try to open a smart object via lightroom.
this is the error log:
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Photoshop CC" applicationVersion="20.0.4" build="20190227.r.76" source="Windows-Client">
<time year="2019" month="4" day="29" hour="8" minute="3" second="56" timeoffset="120" timezone="Jerusalem Daylight Time"/>
<user guid="dd5c5da2-e09e-4d7c-abde-a9719ce0f686"/>
<system platform="Windows 7 Ultimate" osversion="6.1" osbuild="7601" applicationlanguage="en-us" userlanguage="en-US" oslanguage="he-IL" ram="16312" machine="Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz" model="Intel64 Family 6 Model 58 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="3193 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00000001480A444A">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00000001480A444A" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_mutable_instance"/>
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<stackStatement index="2" address="0x0000000148B526F2" symbolname="ART::AssetType::operator!="/>
<stackStatement index="3" address="0x0000000148B54D11" symbolname="ART::AssetType::operator!="/>
<stackStatement index="4" address="0x0000000148B5377D" symbolname="ART::AssetType::operator!="/>
<stackStatement index="5" address="0x0000000148B51885" symbolname="ART::AssetType::operator!="/>
<stackStatement index="6" address="0x000000014989CA9E" symbolname="ART::AssetType::operator!="/>
<stackStatement index="7" address="0x000000014989BC27" symbolname="ART::AssetType::operator!="/>
<stackStatement index="8" address="0x000000014989B89F" symbolname="ART::AssetType::operator!="/>
<stackStatement index="9" address="0x0000000149894EA2" symbolname="ART::AssetType::operator!="/>
<stackStatement index="10" address="0x0000000149918186" symbolname="ART::AssetType::operator!="/>
<stackStatement index="11" address="0x000000014995AD70" symbolname="ART::AssetType::operator!="/>
<stackStatement index="12" address="0x00000001488527EF" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_mutable_instance"/>
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<stackStatement index="14" address="0x000007FEAC096B6A" symbolname="PluginMain"/>
<stackStatement index="15" address="0x000007FEAC012141" symbolname="PluginMain"/>
<stackStatement index="16" address="0x000007FEAC053523" symbolname="PluginMain"/>
<stackStatement index="17" address="0x000007FEAC0B4BCA" symbolname="PluginMain"/>
<stackStatement index="18" address="0x000007FEDC6EB3A6" symbolname="ScScript::InitTerm::atExit"/>
<stackStatement index="19" address="0x000007FEDC72BF11" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="20" address="0x000007FEDC72FEA4" symbolname="ScScript::Script::isValidLine"/>
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<stackStatement index="23" address="0x000007FEDC732D60" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="24" address="0x000007FEDC72DD40" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="25" address="0x000007FEDC7256E6" symbolname="ScScript::ScopeNode::dump"/>
<stackStatement index="26" address="0x000007FEDC716E82" symbolname="ScScript::ParserAPI::decompile"/>
<stackStatement index="27" address="0x000007FEDC6F4B20" symbolname="ScScript::Preprocessor::directive"/>
<stackStatement index="28" address="0x000007FEDC6F721E" symbolname="ScScript::Preprocessor::directive"/>
<stackStatement index="29" address="0x000007FEDC6F6FB5" symbolname="ScScript::Preprocessor::directive"/>
<stackStatement index="30" address="0x000007FEDC71820A" symbolname="ScScript::ParserAPI::decompile"/>
<stackStatement index="31" address="0x000007FEDC6E8F7A" symbolname="ScScript::Dispatcher::registerProperties"/>
<stackStatement index="32" address="0x000007FEDC72BF11" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="33" address="0x000007FEDC731CB5" symbolname="ScScript::Script::isValidLine"/>
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<stackStatement index="36" address="0x000007FEDC7256E6" symbolname="ScScript::ScopeNode::dump"/>
<stackStatement index="37" address="0x000007FEDC716F17" symbolname="ScScript::ParserAPI::decompile"/>
<stackStatement index="38" address="0x000007FEDC6F4B20" symbolname="ScScript::Preprocessor::directive"/>
<stackStatement index="39" address="0x000007FEDC6F6964" symbolname="ScScript::Preprocessor::directive"/>
<stackStatement index="40" address="0x000007FEAC0CC8D0" symbolname="PluginMain"/>
<stackStatement index="41" address="0x000007FEAC0CBD51" symbolname="PluginMain"/>
<stackStatement index="42" address="0x000007FEAC0C55FC" symbolname="PluginMain"/>
<stackStatement index="43" address="0x000007FEAC0C5884" symbolname="PluginMain"/>
<stackStatement index="44" address="0x000007FEAC0C7D56" symbolname="PluginMain"/>
<stackStatement index="45" address="0x000007FEAC00B8D9" symbolname="unknown"/>
<stackStatement index="46" address="0x000007FEAC16D62F" symbolname="ScriptUI::UIWorkspace::elementExists"/>
<stackStatement index="47" address="0x000007FEAC16D469" symbolname="ScriptUI::UIWorkspace::elementExists"/>
<stackStatement index="48" address="0x000007FEAC16D712" symbolname="ScriptUI::UIWorkspace::elementExists"/>
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<stackStatement index="50" address="0x000000014908D07D" symbolname="ART::AssetType::operator!="/>
<stackStatement index="51" address="0x0000000148886222" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_mutable_instance"/>
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<stackStatement index="53" address="0x000000014989757A" symbolname="ART::AssetType::operator!="/>
<stackStatement index="54" address="0x0000000149896E55" symbolname="ART::AssetType::operator!="/>
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<stackStatement index="56" address="0x0000000149894EA2" symbolname="ART::AssetType::operator!="/>
<stackStatement index="57" address="0x0000000149918186" symbolname="ART::AssetType::operator!="/>
<stackStatement index="58" address="0x000000014995AD70" symbolname="ART::AssetType::operator!="/>
<stackStatement index="59" address="0x00000001488527EF" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_mutable_instance"/>
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<stackStatement index="61" address="0x000007FEAC00E8FD" symbolname="PluginMain"/>
<stackStatement index="62" address="0x000007FEAC00D6D2" symbolname="unknown"/>
<stackStatement index="63" address="0x000000014884ACD4" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_mutable_instance"/>
<stackStatement index="64" address="0x000000014989757A" symbolname="ART::AssetType::operator!="/>
<stackStatement index="65" address="0x0000000149896E55" symbolname="ART::AssetType::operator!="/>
<stackStatement index="66" address="0x000000014989B89F" symbolname="ART::AssetType::operator!="/>
<stackStatement index="67" address="0x0000000149894EA2" symbolname="ART::AssetType::operator!="/>
<stackStatement index="68" address="0x0000000149918186" symbolname="ART::AssetType::operator!="/>
<stackStatement index="69" address="0x0000000149918216" symbolname="ART::AssetType::operator!="/>
<stackStatement index="70" address="0x0000000149938A26" symbolname="ART::AssetType::operator!="/>
<stackStatement index="71" address="0x000000014995BE86" symbolname="ART::AssetType::operator!="/>
<stackStatement index="72" address="0x000000014817DE14" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_mutable_instance"/>
<stackStatement index="73" address="0x000000014993A774" symbolname="ART::AssetType::operator!="/>
<stackStatement index="74" address="0x0000000149F70B62" symbolname="deepcut::PostProc"/>
<stackStatement index="75" address="0x0000000076F2571D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="76" address="0x000000007718385D" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x00000000001AC8E0"/>
<register name="RCX" value="0x000000028088E338"/>
<register name="RDX" value="0x000000014C201C00"/>
<register name="RSI" value="0x0000000000000001"/>
<register name="RDI" value="0x0000000000000003"/>
<register name="RSP" value="0x00000000001ABF80"/>
<register name="RBP" value="0x00000000001AC080"/>
<register name="RIP" value="0x00000001480A444A"/>
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</binaryImageSet>
<dumpType>
Mini
</dumpType>
</crash>
</crashreport>
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I reset all preferences - the problem is still there.
i uninstalled and reinstalled PS and the problem is still there
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Have you tried disabling your third-party plug ins?
Correct answer by
karpiyon
AUTHOR
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I turned to adobe support and they removed my settings.
rename the file:
%AppData%\Roaming\Adobe\Adobe Photoshop CC 2019\Adobe Photoshop CC 2019 Settings
to
%AppData%\Roaming\Adobe\Adobe Photoshop CC 2019\Adobe Photoshop CC 2019 Settings.old
This solved the problem.
PS generated a new setting file and I started copying only required files from the .old folder to the newly created one.
I copied my brushed keyboard shortcuts, workspace etc.
One of this file, apparently patterns.psp was causing the problem.
Now all is working again
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