Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

PS CC does not start, missing DLL

Community Beginner ,
Aug 20, 2018 Aug 20, 2018

All of a sudden my PS CC refuses to start,

I'm on WIndows 7 Ultimate x64. Latest Photoshop CC app, recently updated via Adobe Create cloud desktop app.

2018-08-20_1914.png

Initially stated missing "winml.dll". I asked my friend to send me one. he found it on his Windows 10 (not on his Windows 7 Ultimate !!!) laptop.

Now my PS CC complains about "api-ms-win-core-libraryloader-l1-2-1.dll". I have a feeling that if I happen to find that one it will require something else.

It is possible that it looks for the full content of some missing Vsiual C++ Redistributable package named vcredist_x64.exe, or maybe vc_redistx64.exe, or whatever similar name, but I can't find any of those either.

I have 2,000 images to process before the upcoming weekend, please help!

17.7K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
New Here ,
Dec 15, 2020 Dec 15, 2020

Thank you so much I was having a lot of troubles.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 19, 2020 Dec 19, 2020

Thank You!! This worked for me 🙂

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 20, 2020 Dec 20, 2020

Like a lot of people here, I just wanted to say Thank You so much for this. I've been pulling my hair out trying to suss this out and I've just followed the steps mentioned and I'm in. Here's hoping that remains so but for now it all looks good. So thanks again.   Ps I dont normally post on things like this but I'm that pleased I wanted to. .... Has this happened because I run Win 7 and we're being expected to get a win 10 machine so it all works smoothly?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 14, 2020 Dec 14, 2020

Thank you!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 16, 2020 Dec 16, 2020

Saved me too! Thanks 🙂

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 18, 2020 Dec 18, 2020

Thank you so much!!

YOU SAVE ME TOO!!!!!!!!!!!!!!!!!! 🙂

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 21, 2020 Dec 21, 2020

THANK YOU! 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 10, 2020 Dec 10, 2020

Hey, thanks a lot !!

Just lost 4h in the middle of a deadline trying to start photoshop with no luck. Damn CC updates breaking everything. I was in the middle of re installing CS4 (!!) from an old DVD to finish my work in time. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 10, 2020 Dec 10, 2020

Muchas gracias,

Tenía el mismo problema desde que actualicé Camera Raw. Se ha resuelto automáticamente al instalar la versión 12.4 de nuevo. Menos mal que no atendí consejo previo.

Deberían advertir del problema antes de dar por buenos los requisitos de tu PC.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 11, 2020 Dec 11, 2020

How do I roll it back?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 11, 2020 Dec 11, 2020

Just visit the link I posted above. Then download the 12.4 installer and run it. That's it. Worked for me! 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 11, 2020 Dec 11, 2020

Thank you! That worked for me as well.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 11, 2020 Dec 11, 2020

Use the link provided by _Philip_ above

Normally the intall files will overwirte the older files (don't forget to turn off auto update in CC before)

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 11, 2020 Dec 11, 2020

Thanks! You saved me!))

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 12, 2020 Dec 12, 2020

Todo el agradecimiento para Philip que fue quién encontró la solución.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 12, 2020 Dec 12, 2020

This really help solves the problem. Thank you so much.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 14, 2020 Dec 14, 2020

And what to do next, Adobe cloud does not offer an update for photoshop 21 version for Windows 7. It also doesn't have any updates for older versions. Trap.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 14, 2020 Dec 14, 2020

Аля0D4D     In my case I'll switch this computer over to Windows 10 when I have a gap in my schedule big enough to deal with all the problems that will bring.  For now I'll have to stick with Photoshop 2020.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 16, 2020 Dec 16, 2020

I don't care about upgrading Photoshop to get some new funky feature.

I care about the workflow which worked satisfactorily yesterday also working satisfactorily tomorrow.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 14, 2020 Dec 14, 2020

You're a life saver!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 14, 2020 Dec 14, 2020

Thank you!! I took Camera Raw back to 12.4 and my Photoshop is working again.  CC was set for Auto Updates and I didn't even know it had updated it.  It is no longer set that way.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 14, 2020 Dec 14, 2020

Worked like a charm.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 15, 2020 Dec 15, 2020

aw God thanks! Major panic attack ahah

i was planning on updating windows but it seems I can't find any gap in my schedule, you saved my life.

This actually kinda affected After Effects which is still showing some Camera Raw related message at the start, but it should work I hope. Running some tests tomorrow before getting back to work

 

THANKS!

 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 15, 2020 Dec 15, 2020

Another huge thanks from me. Worked like a charm and saved the rest of my week!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 15, 2020 Dec 15, 2020

You ARE MY HERO!!!! I lost a day and a half chasing this little bugger down.

 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines