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Well... Adobe DID NOT email me back, after being so reassuring that they will "get it fixed as soon as possible". It'd be kind of funny how useless that whole chat was has it not been so important for me to use that feature during those few hours.
 
Oh, and eventually the adobe support gave up. gave me a community post link and ended my support.
By @smd721
I think this forum is a better option than Adobe support in this sort of situation. We can test and tell you if we are having the same problem. Support are goinmg to default to looking for a local issue that might not exist.
The first thing I would do is check Ookla or a similar Internet speed site to test your connection.
Then I would consider where I was logging on from in case it was country specific.
If you now tell us that you are in the USA with a Gigabit fibre connection, then we would be looking at the Adobe servers. Remember that there are 33 million people with paid for Photoshop subscriptions. If Ai has been in the news, for instance, and a lot of people are prompted to check it out, then server overload could be a thing.
Is it working OK now?
Now it just switched to a different type of error that prevents me from getting anything done.
We've encountered "an issue". Like what issue? I am trying to fix ripped parts of a black cardboard box. It can't be any censorship related thing. It's not saying it's a server being busy thing? It's not saying I don't have enough "gen-ai" credits or whatever? What issue? And why can't I move past it?
File under "user is frustrated with meaningless error messages".
I really should be told if I should change something about what I am doing or if it's a Photoshop server issue and I should just go get a coffee to let whatever is happening in the cloud reset back to normal flow.
What model did you use?
What sort of selection?
With a situation like below, I would use Gemimi 2.5 Nano Banana with a prompt like:
'Fix the tears in the cardboard box, and leave the rest of the box unchanged.'
The selection needs thinking about. Selecting just the damaged areas is a mistake because that would not give NB enough context to work with, and you are likely to get a completely new box with a reasonably similar perspective. Using Select All is also risky because that can also lead to a completely new box.
NB will upload whatever selection you made, and turn it into a square the size of the longest size if you used the rectangular Marquee tool, or a square that encloses freehand selection made with the Lasso tool. It won't use the information outside your selection.
Note: I also included 'and leave the rest of the box unchanged' in the prompt as a belt and braces attempt to restrain what was changed.
I am sure you know about the 1024 x 1024 resolution limit. That comes into play with the size of your selection. So, if your image is 2000 x 2000 pixels, using Select All will compromise the resolution of the fix. In that case keep your square box selection to 1024 x 1024 will ensure no loss of resolution.
If the image was more than 1024 x 1024 and you need to use Select All, then consider downsizing before using NB, and then use Genaritive Upscale to return to the original size.
I am not sure about credit use for all plans, but with a full subscription all still image Ai tools have unlimited use.
One last tip — I am on a roll here 😉 — if you are using Generitive Fill to change a colour, then use it at full original resolution. Then change the blend mode of the Gen Fill layer to Color. This will retain the new colour information, but use the original layer's tone/contrast information making the fix fully sharp.
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