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bet1947
Known Participant
Dec 15, 2021 3:00 PM UTC
Question

"Can't write new document presets file" message at closing

I get this message when closing Photoshop "Can't write new document presets file"  No luck in finding a solution . CC2022 version 23.1

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42 replies

Participant
Nov 5, 2025 8:08 AM UTC

I have the same problem...

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Participant
Oct 24, 2025 8:19 AM UTC

Yo tengo el mismo problema ahora en 2025 por lo visto nadie puede resolver este problema es increible que pagas adobe y nadie te ayuda a nada 

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Participant
Oct 27, 2024 2:43 AM UTC

I am still waiting for a good solution to this same problem i am currently facing.

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Inspiring
Oct 28, 2024 4:46 AM UTC
Thank you Glenny Boy1. Your suggestion has worked for now at least.
Cheers!
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Participant
Aug 9, 2024 10:12 AM UTC

Hello everyone, I solved two problems in one shot, first create a backup copy of the Adobe folder, and then delete all files in the Adobe program, we will contact you from this path C:\Users\*********\ AppData\roaming folder\Adobe, then we launched all Adobe programs and they created folders, again, for Photoshop, I previously made a copy of WorkSpaces into work folders (C:\Users\*************\ AppData folder\roaming\Adobe programs\Adobe photoshop 2024\Adobe photoshop 2024 settings), all other programs had to be configured again .

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Participant
Apr 20, 2024 12:42 AM UTC

here's how i fixed mine,
if you're using a mx master and intalled a logi options+ sortware you probably created custom keys for it that might me creating the problem.
go to logi options software and delete the photoshop profiles you created and make a new one.

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Participating Frequently
Apr 20, 2024 2:31 AM UTC

Adobe Photoshop CC 2018 se bloquea por crear temas

 se traba hubo problemas de generador

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Known Participant
Feb 5, 2023 10:34 PM UTC

I have add the sme problem for months now with PS  2023, 2022 and 2021 versions. I can make it happen when I select a few images in Bridge the Select Tools/Photoshop/Image Processor.  Hoping Adobe will figure it out and get it fixed someday.

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Participating Frequently
Oct 1, 2023 11:02 PM UTC

You can add version 25 as well. I don't recall getting the error message in v. 24. But I get it now.

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Participating Frequently
Oct 29, 2022 9:33 PM UTC

I still have the problem 2022. Nothing I do solves this problem. 

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Inspiring
Jan 4, 2023 8:14 PM UTC

Well, the problem is back, nothing above seems to fix it.  My solution now is to open the image from lightroom as a smart object.  That seems to work fine.  Then I flatten the file.  

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Participant
May 13, 2022 9:50 AM UTC

This is how I fixed it:-

 

Close all Adobe programs

Go To:-

C:\Users\yourusername\AppData\Roaming\Adobe

 

Delete the following folder:-

C:\Users\yourusername\AppData\Roaming\Adobe\Adobe Photoshop 2022\Adobe Photoshop 2022 Settings

 

If you also have issues with Illustrator Libraries not connecting, also go to:-

 

C:\Users\yourusername\AppData\Roaming\Adobe

 

Delete the following folder:-

 

C:\Users\yourusername\AppData\Roaming\Adobe\Creative Cloud Libraries

 

If you can't delete the folder(s) due to permission issues:-

 

Quit all background Adobe processes in Task Manager.

 

Ensure you have Administrator Permissions:-

 

Windows Key Plus R
Type
netplwiz

 

Set your user as an administrator Regardless of the current setting. Go back and delete the folder(s).

 

Restart Adobe Programs.

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Participant
May 13, 2022 4:08 PM UTC

I actually ended up doing a rollback to about three versions back.  After the issues already noted the next two updates broke the custom panels I was using and conflicted with the GPU card in my laptop causing all sorts of video issues. 

 

Further details:  I use custom panels for most of the editing I do because I shoot and edit over 1,000 sports pictures a month.  The latest update would not load the panels for any images sent from Lightroom to PS.  I would have to shut down and restart PS several times until the panels finally loaded. 

 

Video:  I have an ASUS G750 laptop with an nVidia 870M graphics card.  The newest version of PS caused random problems with the GPU.  The advice I found was "upgrade your video card" which is not possible with this laptop unless I want to buy a new laptop.  I have 32g of memory and two SSD drives in this one, its plenty fast so I'm not in the mood to spend $2000+ in order to use PS's latest bug ridden update.

 

I'm having all sorts of problems now with random "can't write" messages.  I went back several versions of PS and that solved all the problems so its definitely update issues and not hardware based.

 

The last 3-5 updates from Adobe have been awful. 

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Participant
May 5, 2022 10:41 AM UTC

The same issue with me and I've tried everything, but no fix which si very frustrating. 

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Participant
May 3, 2022 8:26 PM UTC

Same here. been with adobe for hours either they cant figure it out or they dont care.

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