"Could not save (xyz_filename) because write access was not granted."

[schulergraphicdesign]

Hey y'all,

I'm running Photoshop CC 20.0.1 on macOS Mojave 10.14.1, and keep getting the error "Could not save (xyz_filename) because write access was not granted."

Three variables not yet addressed in any previous discussion here:

(1) I verified with my IT people that I have full write permissions on that folder.

(2) I can Save As/Export/Save A Copy without any problem, as well as saving to the folders from Illustrator, InDesign, etc.

(3) It doesn't always give me the error (sometimes I can save with no problem).

I've exhausted my resources in solving this on my own, and looking forward to any insight from the community here.

[Bruno Gabriel]

My company has the same problem. Using macOS Mojave and the lastest version of Photoshop.

Upgrading to macOS Catalina to see if the problem resolves itself.

[PECourtejoie]

Hello, I would try to search and report the problem on https://feedback.photoshop.com

[wlamb]

My Company are having the same issue.  We are running windows 10 and windows 7.  None of the suggested fixes have worked.  I have tried all kinds of fixes from various forums but nothing seems to work.  Anybody got any further with this?

[Max28380112320s]

I had to leave behind a solution for those writing Photoshop Scripts (ExtendedScript), like me!

This StackOverflow post was the clue:

When you get the error General Photoshop error while saving it usually means a problem with the save path. Photoshop is trying to save to a location that doesn't exist.

When I took a look at my code, I was using forward-slash as a relative file path assuming Photoshop would just write to the folder my PSD was in. This turned out to be the problem.

var myActiveDoc = app.activeDocument;
var myFilePath = '/';
var myFileExt = '.jpg';
var jpegSettings = new JPEGSaveOptions();
jpegSettings.quality = 12;

// Pay attention to this line below...
myActiveDoc.saveAs(new File(myFilePath + myActiveDoc.name + myFileExt), jpegConfig);

I instead pulled the path from the activeDocument and then modified it from there.

var myActiveDoc = app.activeDocument;
var myFilePath = myActiveDoc.path; // <--- only this changed
var myFileExt = '.jpg';
var jpegSettings = new JPEGSaveOptions();
jpegSettings.quality = 12;

myActiveDoc.saveAs(new File(myFilePath + myActiveDoc.name + myFileExt), jpegConfig);

I hope this saves some developer out there the three days it took me to figure this out!

PS - Looks like others here who are using the actual Photoshop interface are essentially running into the same thing: Unknowingly trying to save to either a file location that does not exist or is too high far up (i.e. directly on their hardrive) where they run into permission issues.