"dynamic link media server its not available" when importing video into Photoshop

[Ricardo N]

Hi , i,m cant import video in photoshop. in get an erro "dynamic link media server its not available" . can you help me to solve it? i´m running photoshop in a mac 2018, macos  catalina 10.15.3 , intel core i5, 2 cores 8 gb of ram,. i already tried many of the "solutions " in other forums . thanks . 

[andreamaestri]

Have you tried to unistall Photoshop? Or at least reset the preferences? Dynamic link media server is needed to utilse files across Adobe files.

[Ricardo N]

yes, i already try both things and doesnt work . any other ideas ?  thanks

[Pattie-F]

You may want to try the solution in this post:  Dynamic Link Media Server not available

[Zebbler2]

Those solutions didn't work for me fyi, I tried a bunch from that thread

[Zebbler2]

It's also bizarre that an Adobe employee would recommend a solution that doesn't work...
Maybe it's just a whole set of different issues involved in the media server crash, I get it.  But it's one of the most frustrating things ever - when your software literally can't even open a file...

[Sammy Su]

Did you solve this problem?  I met the same issue too. 

[Zebbler2]

Yes, I finally solved this.  It took a full Adobe Suite uninstall with a specialist who could find all of the hidden files the uninstaller can't find.  I tried everything else first, and nothing helped.  I spent hours with Adobe support and they weren't helpful.  But a super clean FULL Adobe Suite uninstall and fresh re-install did it.  There go my plugins, presets and automations, but such is life sometimes.  I am still quite upset, but at least my videos load now.

[Sammy Su]

Thank you for your reply! One more question is how shall I do a super clean FULL Adobe Suite uninstall? Seems like I don't have any other choice but uninsall everything and reinstall them again.  Thank you!

[Zebbler2]

Honestly I had a friend from Apple help me with this - he ran a regular full Adobe Suite uninstaller first, then deleted the remaining files by hand.

[DMSCPC]

Hey Zebbler2, thanks for your help so far! Sounds like I'm having the same exact issue.

Any chance you friend from Apple can recall what remaining files he removed? Or at least know some of the Finder path? Experiencing this on my work laptop so I'll need to have our IT guy remote in for the Creative Suite uninstall. I can let him know that there are additional files that need manual removal but any direction would be super helpful!

Thank you.