"File not found. Check the file name and try again" Error when saving

[michaels39279744]

When I attempt to save a Photoshop file, I get the error "C:\directoryoffile File not found. Check the file name and try again."

This happens even when I have never saved the file before (new Photoshop document with a single change). I cannot save in any file type to anywhere on the computer BUT the Creative Cloud folder, which is really odd.

I've reinstalled Photoshop and still get this error.

I am running CC 2018 and the latest version of Windows 10.

Any help would be greatly appreciated, as not being able to save is very very inconvenient.

[Kevin Stohlmeyer]

Just taking a shot but are you logged in as an admin account? I'm wondering if your HD is locked to changes as a user. It seems like a permissions issue.

[michaels39279744]

It only seems to be Photoshop that comes up with this error, not others such as Word are affected. I'll check if Windows Defender is stopping it as part of ransom-ware prevention.

Edit: Adding Photoshop.exe to the Controlled Folders bypass within Windows Defender Security Centre seems to have solved my problem. Thanks for pointing me in the right direction.

[jason0703]

I had the same issue and this method worked for me.

[sargepepper]

Thank you! I was banging my head over this. 

[espiritu_]

how can i check for that or do that? its pretty urgent im with illustrator cc 2018

[ramo1218]

go to settings, then search for folder control access, it will pop up

[sargepepper]

Thank you! this was a great help!

[elizawwachira]

HAS HELPED ME TOO THANKS,ADDED ALL OF THEM AND IT WORKED.

[Guest]

Hello Michaels,

I have this problem the same you. I had solve it by turn off Windown defend controlled.

I can do like it : Windows 10 Forums

Good luck for you

[janiced10293214]

Thank you, I have been searching for a solution for this problem for a couple of weeks!

[gilc47267946]

Not really turn off Windows Defender but you can turn off just one feature, the Controlled Folder Access

[Rosemarie26427358puoq]

Thank you ! This works !

[clairep96429592]

So we have to turn off Defenders to be able to save? What kind of a program is that? Photoshop shame on you.

[gilc47267946 · Accepted solution]

If you are using Windows, disable this...

[adibagusilham]

resolved, Thanks

[danielh88067882]

thanks buddy this really worked for me

[hopeful_scientist5D8E]

Thank you. It works! love u!

[isaacmeirelles]

resolved to me

[marcusd85229057]

Actually you can Allow the app to pass thru 'Controlled Folder Access'.... leave the Controlled Access - ON >>click " Allow an app through Controlled Folder Access" Navigate to the Program Folder & select the Application you wish to pass through.

[Marisa5E20]

In 2024 Adobe STILL has this problem. Disgusting!  I recall having to turn protections in Windows off and on all the time to use the thing, or figure out how to make PS an exception (I'm not a techie so very hard). Here we are again....

[mikes10300485]

turning off CFA worked

[ELECTROHERMIT]

I also received the "File Not Found - Try Again" window in Photoshop when attempting to save to the desktop.

Adding Photoshop to the Apps list in Windows Defender (see above) worked for me as well. I can now save to the desktop.

BTW - I had to resort to using Windows Defender temporarily because Avira was conflicting with Chrome, cause it to micro-stutter.

[elizabeth$72894878]

Worked like magic! Thank you

[luisf2]

Thank you for your help! This worked for me