"Save/Save As" screens appear entirely black - saving of projects is not possible

Forum|Forum|2 years ago
December 8, 2023
2 replies
613 views

If I open a new template for a project, photoshop won't let me safe the project. As soon as I press "save as" or "save", the screen that opens is completely black. The only possilbe interaction is to close the "save as" dialog. It is not possible to save any project! Please update soon!

Version of the app: 25.2.0

Platform and OS version: MacBook Pro 14" Apple M1 Pro // Mac OS Sonoma [version 14.1.2 (23B92)]

macOS

This topic has been closed for replies.

Correct answer Kevin Stohlmeyer

@Michel341385908uk4 Try resetting your Photoshop preferences manually. Note: Reinstalling does not automatically reset them so you could be installing over bad preference files:
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

M

Michel341385908uk4Author

Participant

@Kevin Stohlmeyer Thank you for the answer. I did the reset and the problem disappeared! Thanks!

Kevin Stohlmeyer

Correct answer

Community Expert

@Michel341385908uk4 Try resetting your Photoshop preferences manually. Note: Reinstalling does not automatically reset them so you could be installing over bad preference files:
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded