Participating Frequently

Question

"Use Graphics Processor" Grayed Out.

Forum|Forum|10 years ago
November 9, 2015
4 replies
31356 views

Hello,

I have spent many hours over many days trying to resolve this myself and have read through many threads posing the same question/problem.

I am unable to "Use Graphics Processor" which is killing my productivity/efficiency.

I run an AMD R9 290 on the latest Driver accurate as of the date of this post.

Please see attached screenshots for clarification and to acknowledge I have performed what should be expected before posting.

.

I Rolled Back the Driver to when it used to work but it no longer does.

I have confirmed there are others using the same Driver version on the same GPU as I am on Photoshop CC 2014 and CC 2015 that are working fine.

I have performed a clean install of Photoshop CC 2015, AMD Catalyst and my GPU Drivers as well as rolled back Windows 10 to a previous build when it used to work, but that did not help either.

So as of now, Photoshop, my Drivers and Windows are all up to date.

Here is my System Info - thank you in advance for your help.

Adobe Photoshop Version: 2015.0.1 20150722.r.168 2015/07/22:23:59:59 CL 1032107 x64

Operating System: Windows 8.1 64-bit

Version: 8.1 or greaterSystem architecture: AMD CPU Family:15, Model:2, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX

Physical processor count: 4

Logical processor count: 8

Processor speed: 4014 MHz

Built-in memory: 32665 MB

Free memory: 29154 MB

Memory available to Photoshop: 29518 MB

Memory used by Photoshop: 60 %

Design Space: Disabled.

Artboards: Enabled.

3D Multitone Printing: Disabled.

Highbeam: Enabled.

Image tile size: 1028K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

Display Bounds: top=0, left=1920, bottom=1080, right=3840

OpenGL Drawing: Disabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Basic

OpenGL Allow Normal Mode: False.

OpenGL Allow Advanced Mode: False.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

glgpu[0].GLVersion="3.0"

glgpu[0].GLMemoryMB=4075

glgpu[0].GLName="AMD Radeon R9 200 Series"

glgpu[0].GLVendor="ATI Technologies Inc."

glgpu[0].GLVendorID=4098

glgpu[0].GLDriverVersion="?"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="AMD Radeon R9 200 Series"

glgpu[0].GLRendererID=26545

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="?"

glgpu[0].GLDriverDate="?"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="2.0 AMD-APP (1800.11)"

clgpu[0].CLDeviceVersion="2.0 AMD-APP (1800.11)"

clgpu[0].CLMemoryMB=4096

clgpu[0].CLName="Hawaii"

clgpu[0].CLVendor="Advanced Micro Devices, Inc."

clgpu[0].CLVendorID=4098

clgpu[0].CLDriverVersion="1800.11 (VM)"

clgpu[0].CUDASupported=0

clgpu[0].CLBandwidth=2.54773e+011

clgpu[0].CLCompute=2287.17

License Type: Subscription

Serial number: 96040468122345572517

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\

Temporary file path: C:\Users\darkj\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

Z:\, 2.73T, 2.13T free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

Installed components:

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2015/03/11-23:42:10 79.562242 79.562242

AdbePM.dll PatchMatch 2015/04/28:18:15:43 1.563170 1.563170

AdobeLinguistic.dll Adobe Linguisitc Library 9.0.0

AdobeOwl.dll Adobe Owl 5.2.7

AdobePDFL.dll PDFL 2015/03/18-12:03:59 79.133307 79.133307

AdobePIP.dll Adobe Product Improvement Program 7.2.1.3600

AdobeXMP.dll Adobe XMP Core 2015/03/30-23:40:42 79.157747 79.157747

AdobeXMPFiles.dll Adobe XMP Files 2015/03/30-23:40:42 79.157747 79.157747

AdobeXMPScript.dll Adobe XMP Script 2015/03/30-23:40:42 79.157747 79.157747

adobe_caps.dll Adobe CAPS 9,0,0,5

AGM.dll AGM 2015/03/11-23:42:10 79.562242 79.562242

ahclient.dll AdobeHelp Dynamic Link Library 2.0.0.2

AIDE.dll AIDE 2015/03/20-23:41:44 79.562488 79.562488

amtlib.dll AMTLib (64 Bit) 9.0.0.21 BuildVersion: 9.0; BuildDate: Mon Mar 9 2015 0:54:5) 1.000000

ARE.dll ARE 2015/03/11-23:42:10 79.562242 79.562242

AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390

AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390

Bib.dll BIB 2015/03/11-23:42:10 79.562242 79.562242

BIBUtils.dll BIBUtils 2015/03/11-23:42:10 79.562242 79.562242

boost_date_time.dll photoshopdva 8.0.0

boost_signals.dll photoshopdva 8.0.0

boost_system.dll photoshopdva 8.0.0

boost_threads.dll photoshopdva 8.0.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CIT.dll Adobe CIT 2.3.7.33275 2.3.7.33275

CITThreading.dll Adobe CITThreading 2.3.7.33275 2.3.7.33275

CoolType.dll CoolType 2015/03/11-23:42:10 79.562242 79.562242

dnssd.dll Bonjour 3,0,0,2

dvaaudiodevice.dll photoshopdva 8.0.0

dvacore.dll photoshopdva 8.0.0

dvamarshal.dll photoshopdva 8.0.0

dvamediatypes.dll photoshopdva 8.0.0

dvametadata.dll photoshopdva 8.0.0

dvametadataapi.dll photoshopdva 8.0.0

dvametadataui.dll photoshopdva 8.0.0

dvaplayer.dll photoshopdva 8.0.0

dvatransport.dll photoshopdva 8.0.0

dvaui.dll photoshopdva 8.0.0

dvaunittesting.dll photoshopdva 8.0.0

dynamiclink.dll photoshopdva 8.0.0

ExtendScript.dll ExtendScript 2015/04/17-16:55:22 80.1017022 80.1017022

icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

igestep30.dll IGES Reader 9.3.0.113

imslib.dll IMSLib DLL 9.0.1.14

JP2KLib.dll JP2KLib 2015/06/30-01:10:54 79.258447 79.258447

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

LogSession.dll LogSession 7.2.1.3600

mediacoreif.dll photoshopdva 8.0.0

MPS.dll MPS 2015/03/11-23:42:10 79.562263 79.562263

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CC 2015 16.0.1

Plugin.dll Adobe Photoshop CC 2015 16.0.1

PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 6.0.0

PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 6.0.0.96

PSArt.dll Adobe Photoshop CC 2015 16.0.1

PSViews.dll Adobe Photoshop CC 2015 16.0.1

SCCore.dll ScCore 2015/04/17-16:55:22 80.1017022 80.1017022

svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114

TfFontMgr.dll FontMgr 9.3.0.113

TfKernel.dll Kernel 9.3.0.113

TFKGEOM.dll Kernel Geom 9.3.0.113

TFUGEOM.dll Adobe, UGeom© 9.3.0.113

updaternotifications.dll Adobe Updater Notifications Library 9.0.0.3 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 9.0.0.3

VulcanControl.dll Vulcan Application Control Library 5.1.0.50

VulcanMessage5.dll Vulcan Message Library 5.1.0.50

WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204

wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 16.0.1 (2015.0.1 x001 x003)

Accented Edges 16.0.1

Adaptive Wide Angle 16.0.1

Angled Strokes 16.0.1

Average 16.0.1 (2015.0.1 x001 x003)

Bas Relief 16.0.1

BMP 16.0.1

Camera Raw 9.2

Camera Raw Filter 9.2

Chalk & Charcoal 16.0.1

Charcoal 16.0.1

Chrome 16.0.1

Cineon 16.0.1 (2015.0.1 x001 x003)

Clouds 16.0.1 (2015.0.1 x001 x003)

Collada 16.0.1 (2015.0.1 x001 x003)

Color Halftone 16.0.1

Colored Pencil 16.0.1

CompuServe GIF 16.0.1

Conté Crayon 16.0.1

Craquelure 16.0.1

Crop and Straighten Photos 16.0.1 (2015.0.1 x001 x003)

Crop and Straighten Photos Filter 16.0.1

Crosshatch 16.0.1

Crystallize 16.0.1

Cutout 16.0.1

Dark Strokes 16.0.1

De-Interlace 16.0.1

Dicom 16.0.1

Difference Clouds 16.0.1 (2015.0.1 x001 x003)

Diffuse Glow 16.0.1

Displace 16.0.1

Dry Brush 16.0.1

Eazel Acquire 16.0.1 (2015.0.1 x001 x003)

Entropy 16.0.1 (2015.0.1 x001 x003)

Export Color Lookup Tables NO VERSION

Extrude 16.0.1

FastCore Routines 16.0.1 (2015.0.1 x001 x003)

Fibers 16.0.1

Film Grain 16.0.1

Filter Gallery 16.0.1

Flash 3D 16.0.1 (2015.0.1 x001 x003)

Fresco 16.0.1

Glass 16.0.1

Glowing Edges 16.0.1

Google Earth 4 16.0.1 (2015.0.1 x001 x003)

Grain 16.0.1

Graphic Pen 16.0.1

Halftone Pattern 16.0.1

HDRMergeUI 16.0.1

HSB/HSL 16.0.1

IFF Format 16.0.1

IGES 16.0.1 (2015.0.1 x001 x003)

Ink Outlines 16.0.1

JPEG 2000 16.0.1

Kurtosis 16.0.1 (2015.0.1 x001 x003)

Lens Blur 16.0.1

Lens Correction 16.0.1

Lens Flare 16.0.1

Liquify 16.0.1

Matlab Operation 16.0.1 (2015.0.1 x001 x003)

Maximum 16.0.1 (2015.0.1 x001 x003)

Mean 16.0.1 (2015.0.1 x001 x003)

Measurement Core 16.0.1 (2015.0.1 x001 x003)

Median 16.0.1 (2015.0.1 x001 x003)

Mezzotint 16.0.1

Minimum 16.0.1 (2015.0.1 x001 x003)

MMXCore Routines 16.0.1 (2015.0.1 x001 x003)

Mosaic Tiles 16.0.1

Multiprocessor Support 16.0.1 (2015.0.1 x001 x003)

Neon Glow 16.0.1

Note Paper 16.0.1

NTSC Colors 16.0.1 (2015.0.1 x001 x003)

Ocean Ripple 16.0.1

OpenEXR 16.0.1

Paint Daubs 16.0.1

Palette Knife 16.0.1

Patchwork 16.0.1

Paths to Illustrator 16.0.1

PCX 16.0.1 (2015.0.1 x001 x003)

Photocopy 16.0.1

Photoshop 3D Engine 16.0.1 (2015.0.1 x001 x003)

Photoshop Touch 14.0

Picture Package Filter 16.0.1 (2015.0.1 x001 x003)

Pinch 16.0.1

Pixar 16.0.1 (2015.0.1 x001 x003)

Plaster 16.0.1

Plastic Wrap 16.0.1

PLY 16.0.1 (2015.0.1 x001 x003)

PNG 16.0.1

Pointillize 16.0.1

Polar Coordinates 16.0.1

Portable Bit Map 16.0.1 (2015.0.1 x001 x003)

Poster Edges 16.0.1

PRC 16.0.1 (2015.0.1 x001 x003)

Radial Blur 16.0.1

Radiance 16.0.1 (2015.0.1 x001 x003)

Range 16.0.1 (2015.0.1 x001 x003)

Render Color Lookup Grid NO VERSION

Reticulation 16.0.1

Ripple 16.0.1

Rough Pastels 16.0.1

Save for Web 16.0.1

ScriptingSupport 16.0.1

Shake Reduction 16.0.1

Shear 16.0.1

Skewness 16.0.1 (2015.0.1 x001 x003)

Smart Blur 16.0.1

Smudge Stick 16.0.1

Solarize 16.0.1 (2015.0.1 x001 x003)

Spaces 16.0.1

Spatter 16.0.1

Spherize 16.0.1

Sponge 16.0.1

Sprayed Strokes 16.0.1

Stained Glass 16.0.1

Stamp 16.0.1

Standard Deviation 16.0.1 (2015.0.1 x001 x003)

STL 16.0.1 (2015.0.1 x001 x003)

Sumi-e 16.0.1

Summation 16.0.1 (2015.0.1 x001 x003)

Targa 16.0.1

Texturizer 16.0.1

Tiles 16.0.1

Torn Edges 16.0.1

Twirl 16.0.1

U3D 16.0.1 (2015.0.1 x001 x003)

Underpainting 16.0.1

Vanishing Point 16.0.1

Variance 16.0.1 (2015.0.1 x001 x003)

Virtual Reality Modeling Language | VRML 16.0.1 (2015.0.1 x001 x003)

Water Paper 16.0.1

Watercolor 16.0.1

Wave 16.0.1

Wavefront|OBJ 16.0.1 (2015.0.1 x001 x003)

WIA Support 16.0.1 (2015.0.1 x001 x003)

Wind 16.0.1

Wireless Bitmap 16.0.1 (2015.0.1 x001 x003)

ZigZag 16.0.1

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

Libraries, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html

Adobe Color Themes, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html

Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

Welcome, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.photoshop.welcome\index.html

Device Preview, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html

Share on Behance, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html

Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html

Installed TWAIN devices: NONE

This topic has been closed for replies.

S

SamarthRangreji

Participant

Guys, its easy, I solved it in seconds, (this is for nVidia users) Just open up control panel, then go to manage 3d settings, select Adobe photoshop as application and then scroll down till you find, OpenGL rendering GPU and change it from auto to whatever GPU you have.

djjynAuthor

Participating Frequently

Funniest thing happened.

Photoshop releases a patch/update - it fixed my problem.

All the hours of troubleshooting I spent and being told from Adobe Support that the issue was with AMD/me and a patch from Photoshop fixed it.

So... not sure what to say or think there but at least it's working.

ChrisCox‌ thought you might like to know this, based on your response to me which came across as quite rude to be frank.

Cheers.

Argeados

Participant

Hello,

I am having the same problem as mentioned above. Though I am running Photoshop on a different machine (i7-5500U with GeForce 840m). Newest drivers are installed. I cannot use the graphic processor. The option is grayed out all the time (it works fine with Illustrator CC). I tried all the things I could find on the net. I used the integrated graphics as well as the dedcated one (for both: sniffer and PS) but nothing worked out. I would be very glad if somebody could help me for I really need the GL-Features. Thanks in advance!

Please find the sniffer infos below and also the system information from PS:

SNIFFER:

c:\Program Files\Adobe\Adobe Photoshop CC 2015>sniffer.exe

Tester="Photoshop"

snifferStart="2016-01-28_15:21:31"

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

glgpu[0].GLVersion="3.0"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="Intel(R) HD Graphics 5500"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="10.18.15.4256"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce 840M/PCIe/SSE2"

glgpu[0].GLRendererID=4929

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32"

glgpu[0].GLDriverDate="20150717000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

gputag.GL_SHADING_LANGUAGE_VERSION=35724

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

gputag.GL_FRAGMENT_PROGRAM_ARB=34820

gputag.GL_MAX_PROGRAM_INSTRUCTIONS_ARB=34977

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

gputag.GL_MAX_TEXTURE_UNITS=34018

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

gputag.GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS=35661

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

gputag.GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS=35660

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

gputag.GL_MAX_TEXTURE_IMAGE_UNITS=34930

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

gputag.GL_MAX_DRAW_BUFFERS=34852

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

gputag.GL_MAX_VERTEX_UNIFORM_COMPONENTS=35658

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

gputag.GL_MAX_FRAGMENT_UNIFORM_COMPONENTS=35657

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

gputag.GL_MAX_VARYING_FLOATS=35659

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

gputag.GL_MAX_VERTEX_ATTRIBS=34921

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

gputag.AIF::OGL::GL_ARB_VERTEX_PROGRAM=198

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

gputag.AIF::OGL::GL_ARB_FRAGMENT_PROGRAM=93

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

gputag.AIF::OGL::GL_ARB_VERTEX_SHADER=199

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

gputag.AIF::OGL::GL_ARB_FRAGMENT_SHADER=95

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

gputag.AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT=255

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

gputag.AIF::OGL::GL_ARB_TEXTURE_RECTANGLE=178

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

gputag.AIF::OGL::GL_ARB_TEXTURE_FLOAT=170

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

gputag.AIF::OGL::GL_ARB_OCCLUSION_QUERY=118

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

gputag.AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT=197

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

gputag.AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD=146

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

NumCLGPUs=2

clgpu[0].CLPlatformVersion="2.0 "

clgpu[1].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="2.0 "

clgpu[1].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=1

clgpu[1].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=3151

clgpu[1].CLMemoryMB=2048

clgpu[0].CLName="Intel(R) HD Graphics 5500"

clgpu[1].CLName="GeForce 840M"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[1].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=32902

clgpu[1].CLVendorID=4318

clgpu[0].CLDriverVersion="10.18.15.4256"

clgpu[1].CLDriverVersion="361.75"

clgpu[0].CUDASupported=0

clgpu[1].CUDASupported=1

clgpu[1].CUDAVersion="8.0.10"

clgpu[0].CLBandwidth=1.7064e+010

clgpu[1].CLBandwidth=1.49333e+010

clgpu[0].CLCompute=165.36

clgpu[1].CLCompute=262.8

snifferEnd="2016-01-28_15:21:42"

SYSTEMINFO:

Adobe Photoshop Version: 2015.1.2 20160113.r.355 2016/01/13:23:59:59 CL 1059143 x64

Betriebssystem: Windows 10 64-Bit

Version: 10 oder höher

Systemarchitektur: Intel CPU-Familie:6, Modell:13, Stepping:4 mit MMX, SSE (ganze Zahl), SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, Hyper-Threading

Physischer Prozessor: 2

Logischer Prozessor: 4

Prozessor-Taktfrequenz: 2394 MHz

Eingebauter Speicher: 8095 MB

Freier Speicher: 4464 MB

Für Photoshop verfügbarer Arbeitsspeicher: 6973 MB

Von Photoshop verwendeter Arbeitsspeicher: 69 %

Zusatztasten-Palette: Aktiviert.

Design-Bereich: Deaktiviert.

Zeichenflächen: Aktiviert.

3D-Mehrton-Drucken: Deaktiviert.

Fernlicht: Deaktiviert.

Bildkachelgröße: 128 KB

Bildcache: 6

Schriftvorschau: Mittel

TextComposer: Lateinisch

Anzeige: 1

Anzeigebegrenzungen: oben= 0, links= 0, unten= 1080, rechts= 1920

Mit OpenGL zeichnen: Deaktiviert.

OpenGL – alte GPUs zulassen: Nicht erkannt.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=2

glgpu[0].GLVersion="3.0"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="Intel(R) HD Graphics 5500"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="10.18.15.4256"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce 840M/PCIe/SSE2"

glgpu[0].GLRendererID=4929

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32"

glgpu[0].GLDriverDate="20150717000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="2.0 "

clgpu[0].CLDeviceVersion="2.0 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=3151

clgpu[0].CLName="Intel(R) HD Graphics 5500"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[0].CLVendorID=32902

clgpu[0].CLDriverVersion="10.18.15.4256"

clgpu[0].CUDASupported=0

clgpu[0].CLBandwidth=1.63392e+010

clgpu[0].CLCompute=164.692

clgpu[1].CLPlatformVersion="1.2"

clgpu[1].CLDeviceVersion="1.2 CUDA"

clgpu[1].IsIntegratedCLGPU=0

clgpu[1].CLMemoryMB=2048

clgpu[1].CLName="GeForce 840M"

clgpu[1].CLVendor="NVIDIA Corporation"

clgpu[1].CLVendorID=4318

clgpu[1].CLDriverVersion="361.75"

clgpu[1].CUDASupported=1

clgpu[1].CUDAVersion="8.0.10"

clgpu[1].CLBandwidth=1.49217e+010

clgpu[1].CLCompute=262.846

Lizenztyp: Abonnement

Seriennummer: 90970949577277477811

Anwendungsordner: C:\Program Files\Adobe\Adobe Photoshop CC 2015\

Pfad für temporäre Dateien: C:\Users\CHRIST~1\AppData\Local\Temp\

Der virtuelle Speicher von Photoshop hat asynchronen E/A aktiviert

Arbeitsvolume(s):

Start, 95,4 GB, 51,5 GB frei

Ordner für erforderliche Zusatzmodule: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\

Primärer Zusatzmodul-Ordner: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

Installierte Komponenten

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2015/09/09-18:52:48 79.567158 79.567158

AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.

AdobeLinguistic.dll Adobe Linguisitc Library 9.0.0

AdobeOwl.dll Adobe Owl 5.2.9

AdobePDFL.dll PDFL 2015/09/12-01:10:45 79.156620 79.156620

AdobePIP.dll Adobe Product Improvement Program 7.3.1.70

AdobeSVGAGM.dll AdobeSVGAGM 79.566705 79.566705

AdobeXMP.dll Adobe XMP Core 2015/09/10-01:10:20 79.158325 79.158325

AdobeXMPFiles.dll Adobe XMP Files 2015/09/10-01:10:20 79.158325 79.158325

AdobeXMPScript.dll Adobe XMP Script 2015/09/10-01:10:20 79.158325 79.158325

adobe_caps.dll Adobe CAPS 9,0,0,28

AGM.dll AGM 2015/09/09-18:52:48 79.567158 79.567158

ahclient.dll AdobeHelp Dynamic Link Library 2.0.0.2

AIDE.dll AIDE 2015/10/15-11:58:31 79.568000 79.568000

amtlib.dll AMTLib (64 Bit) 9.0.0.89BuildVersion: 9.0; BuildDate: Tue Aug 25 2015 7:30:38) 1.000000

ARE.dll ARE 2015/09/09-18:52:48 79.567158 79.567158

AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390

AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390

Bib.dll BIB 2015/09/09-18:52:48 79.567158 79.567158

BIBUtils.dll BIBUtils 2015/09/09-18:52:48 79.567158 79.567158

boost_date_time.dll photoshopdva 8.0.0

boost_signals.dll photoshopdva 8.0.0

boost_system.dll photoshopdva 8.0.0

boost_threads.dll photoshopdva 8.0.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CIT.dll Adobe CIT 2.3.7.33275 2.3.7.33275

CITThreading.dll Adobe CITThreading 2.3.7.33275 2.3.7.33275

CoolType.dll CoolType 2015/09/09-18:52:48 79.567158 79.567158

dnssd.dll Bonjour 3,0,0,2

dvaaudiodevice.dll photoshopdva 8.0.0

dvacore.dll photoshopdva 8.0.0

dvamarshal.dll photoshopdva 8.0.0

dvamediatypes.dll photoshopdva 8.0.0

dvametadata.dll photoshopdva 8.0.0

dvametadataapi.dll photoshopdva 8.0.0

dvametadataui.dll photoshopdva 8.0.0

dvaplayer.dll photoshopdva 8.0.0

dvatransport.dll photoshopdva 8.0.0

dvaui.dll photoshopdva 8.0.0

dvaunittesting.dll photoshopdva 8.0.0

dynamiclink.dll photoshopdva 8.0.0

ExtendScript.dll ExtendScript 2015/04/17-16:55:22 80.1017022 80.1017022

icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

igestep30.dll IGES Reader 9.3.0.113

imslib.dll IMSLib DLL 9.0.1.14

JP2KLib.dll JP2KLib 2015/08/14-01:13:58 79.258941 79.258941

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

LogSession.dll LogSession 7.3.1.70

manta.dll Manta 1. 1.

mediacoreif.dll photoshopdva 8.0.0

MPS.dll MPS 2015/08/14-01:13:58 79.566687 79.566687

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CC 2015 16.1.2

Plugin.dll Adobe Photoshop CC 2015 16.1.2

PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 6.1.0

PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 6.1.0.164

PSArt.dll Adobe Photoshop CC 2015 16.1.2

PSViews.dll Adobe Photoshop CC 2015 16.1.2

SCCore.dll ScCore 2015/04/17-16:55:22 80.1017022 80.1017022

SVGRE.dll SVGRE 79.566690 79.566690

svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

tbb.dll Intel(R) Threading Building Blocks for Windows 4, 3, 2015, 0408

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 3, 2015, 0408

TfFontMgr.dll FontMgr 9.3.0.113

TfKernel.dll Kernel 9.3.0.113

TFKGEOM.dll Kernel Geom 9.3.0.113

updaternotifications.dll Adobe Updater Notifications Library 9.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 9.0.0.15

VulcanControl.dll Vulcan Application Control Library 5.2.0.35

VulcanMessage5.dll Vulcan Message Library 5.2.0.35

WRServices.dll WRServices Fri Jul 31 2015 07:50:10 Build 0.21834 0.21834

wu3d.dll U3D Writer 9.3.0.113

Erforderliche Zusatzmodule:

3D Studio 16.1.2 (2015.1.2 x001 x003)

Adaptive Weitwinkelkorrektur 16.1.2

Aquarell 16.1.2

Arithmetisches Mittel 16.1.2 (2015.1.2 x001 x003)

Basrelief 16.1.2

Bereich 16.1.2 (2015.1.2 x001 x003)

Bildpaket-Filter 16.1.2 (2015.1.2 x001 x003)

Blendenflecke 16.1.2

BMP 16.1.2

Buntglas-Mosaik 16.1.2

Buntstiftschraffur 16.1.2

Camera Raw 9.4

Camera Raw-Filter 9.4

Chrom 16.1.2

Cineon 16.1.2 (2015.1.2 x001 x003)

Collada 16.1.2 (2015.1.2 x001 x003)

Color Lookup-Raster rendern NO VERSION

Color Lookup-Tabellen exportieren NO VERSION

CompuServe GIF 16.1.2

Conté-Stifte 16.1.2

De-Interlace 16.1.2

Diagonal verwischen 16.1.2

Dicom 16.1.2

Differenz-Wolken 16.1.2 (2015.1.2 x001 x003)

Distorsion 16.1.2

Dunkle Malstriche 16.1.2

Durchschnitt berechnen 16.1.2 (2015.1.2 x001 x003)

Eazel Acquire 16.1.2 (2015.1.2 x001 x003)

Entropie 16.1.2 (2015.1.2 x001 x003)

Erfassungsbereich 16.1.2 (2015.1.2 x001 x003)

Extrudieren 16.1.2

Farbpapier-Collage 16.1.2

Farbraster 16.1.2

Fasern 16.1.2

FastCore-Routinen 16.1.2 (2015.1.2 x001 x003)

Feuchtes Papier 16.1.2

Filtergalerie 16.1.2

Flash 3D 16.1.2 (2015.1.2 x001 x003)

Fluchtpunkt 16.1.2

Fotokopie 16.1.2

Fotos freistellen und gerade ausrichten (Filter) 16.1.2

Fotos freistellen und gerade ausrichten 16.1.2 (2015.1.2 x001 x003)

Fresko 16.1.2

Für Web speichern 16.1.2

Gekreuzte Malstriche 16.1.2

Gerissene Kanten 16.1.2

Glas 16.1.2

Google Earth 4 16.1.2 (2015.1.2 x001 x003)

Grobe Malerei 16.1.2

Grobes Pastell 16.1.2

HDRMergeUI 16.1.2

HSB/HSL 16.1.2

IFF-Format 16.1.2

IGES 16.1.2 (2015.1.2 x001 x003)

JPEG 2000 16.1.2

Kacheleffekt 16.1.2

Kacheln 16.1.2

Kanten betonen 16.1.2

Kohleumsetzung 16.1.2

Konturen mit Tinte nachzeichnen 16.1.2

Körnung & Aufhellung 16.1.2

Körnung 16.1.2

Kräuseln 16.1.2

Kreide & Kohle 16.1.2

Kreuzschraffur 16.1.2

Kristallisieren 16.1.2

Kunststofffolie 16.1.2

Kurtosis 16.1.2 (2015.1.2 x001 x003)

LAGE 16.1.2 (2015.1.2 x001 x003)

Leuchtende Konturen 16.1.2

Malgrund 16.1.2

Malmesser 16.1.2

Matlab-Vorgang 16.1.2 (2015.1.2 x001 x003)

Maximum 16.1.2 (2015.1.2 x001 x003)

Median 16.1.2 (2015.1.2 x001 x003)

Mehrprozessorunterstützung 16.1.2 (2015.1.2 x001 x003)

Mezzotint 16.1.2

Minimum 16.1.2 (2015.1.2 x001 x003)

Mit Struktur versehen 16.1.2

MMXCore-Routinen 16.1.2 (2015.1.2 x001 x003)

Neigung 16.1.2 (2015.1.2 x001 x003)

Neonschein 16.1.2

NTSC-Farben 16.1.2 (2015.1.2 x001 x003)

Objektivkorrektur 16.1.2

Objektivunschärfe 16.1.2

Ölfarbe getupft 16.1.2

OpenEXR 16.1.2

Ozeanwellen 16.1.2

Patchwork 16.1.2

PCX 16.1.2 (2015.1.2 x001 x003)

Pfade -> Illustrator 16.1.2

Photoshop 3D-Modul 16.1.2 (2015.1.2 x001 x003)

Photoshop Touch 14.0

Pixar 16.1.2 (2015.1.2 x001 x003)

PNG 16.1.2

Polarkoordinaten 16.1.2

Portable Bit Map 16.1.2 (2015.1.2 x001 x003)

Prägepapier 16.1.2

PRC 16.1.2 (2015.1.2 x001 x003)

Punktieren 16.1.2

Punktierstich 16.1.2

Radialer Weichzeichner 16.1.2

Radiance 16.1.2 (2015.1.2 x001 x003)

Rasterungseffekt 16.1.2

Risse 16.1.2

Schwamm 16.1.2

Schwingungen 16.1.2

Selektiver Weichzeichner 16.1.2

Solarisation 16.1.2 (2015.1.2 x001 x003)

Spaces 16.1.2

Spritzer 16.1.2

Standardabweichung 16.1.2 (2015.1.2 x001 x003)

Stempel 16.1.2

STL 16.1.2 (2015.1.2 x001 x003)

Strichumsetzung 16.1.2

Strudel 16.1.2

Stuck 16.1.2

Sumi-e 16.1.2

Summe 16.1.2 (2015.1.2 x001 x003)

Targa 16.1.2

Tontrennung & Kantenbetonung 16.1.2

U3D 16.1.2 (2015.1.2 x001 x003)

Unterstützung für Skripten 16.1.2

Varianz 16.1.2 (2015.1.2 x001 x003)

Verbiegen 16.1.2

Verflüssigen 16.1.2

Versetzen 16.1.2

Verwackelte Striche 16.1.2

Verwacklung reduzieren 16.1.2

Virtual Reality Modeling Language | VRML 16.1.2 (2015.1.2 x001 x003)

Wavefront|OBJ 16.1.2 (2015.1.2 x001 x003)

Weiches Licht 16.1.2

Wellen 16.1.2

WIA-Unterstützung 16.1.2 (2015.1.2 x001 x003)

Windeffekt 16.1.2

Wireless Bitmap 16.1.2 (2015.1.2 x001 x003)

Wölben 16.1.2

Wolken 16.1.2 (2015.1.2 x001 x003)

Optionale Zusatzmodule und Zusatzmodule von Drittanbietern: KEINE

Nicht geladene Plug-Ins: KEINE

Erweiterungen:

Letzte Dateien 1.0.0

C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html

Bibliotheken 2.1.24

C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html

Einstieg 1.0.0

C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html

Adobe Color-Themen 6.1.0

C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html

Exportieren als 2.4.0

C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

Device Preview 1.1.3

C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html

Auf Behance teilen 3.0.0

C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html

com.adobe.preview.loader 1.1.3

C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html

Exportieren als 2.4.0

C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

Installierte TWAIN-Geräte: OHNE

Chris Cox

Legend

glgpu[0].GLName="Intel(R) HD Graphics 5500"

glgpu[0].GLVendor="NVIDIA Corporation"

Your drivers are seriously messed up.

Nvidia does not make drivers for Intel GPUs.

djjynAuthor

Participating Frequently

Well, I contacted Adobe over 2 weeks ago now, we spent hours going through everything. Uninstalled everything, redid drivers, checked cmd, folders... we did everything I had already said I had done on a remote assist session and after like 3 hours they couldn't resolve it and said they "would get back to me". I think 2 weeks is far too long to get back to me on something that I pay for... Adobe, please, fix this issue for me? I'm suffering here. Trying to use Photoshop without GPU acceleration / assistance is like trying to run Windows 10 on 512mb of RAM let alone I can't do anything 3D related. Lightroom works fine so Photoshop should too.

I have updated again to the newest driver for my GPU (Crimson) but it makes no difference. ALL MY NOTES should hopefully be on file after the extremely lengthy remote support session.

Please, I'm desperate... and in need of at least 1 month's refund for this =.=

Chris Cox

Legend

Your video card driver is returning garbage for several things that Photoshop is trying to obtain information about.

You need to contact your GPU maker, and see if they have an update to fix the driver bugs.

Contacting Adobe won't help, because it is your video card driver that is not working correctly.

djjynAuthor

Participating Frequently

I appreciate your response.

The thing is, even when I uninstalled my GPU drivers and used my integrated card... Photoshop still remained grayed out - the representative I spoke with at Adobe confirmed with me that there is clearly an error on Photoshop end, so there seems to be a mismatch of communication here.

I'm unsure as to why Lightroom is fully capable of detecting my Graphics Card but Photoshop isn't as well...

Also, I have contacted AMD - twice, we have gone through remote assist sessions and they found 0 errors on their end / my end. Not to mention using drivers ranging from 2 years old to the most recent one a few days old.

All the above, including prior contact during the remote session in which I was told I would be contacted by Adobe regarding this, is really not a good look...

gener7

Community Expert

Thank you for the most thorough information I've seen anyone post in a long time.

Have you added the sniffer to the Catalyst Control Center? I don't notice it in the list. The sniffer evaluates the drivers and activates Photoshop's GPU related features if the drivers pass inspection.

AMD: Open either Configure Switchable Graphic (laptop) or Catalyst Control Center (desktop) and add sniffer.exe and Photoshop.exe (from C:\Program Files\Adobe\Adobe Photoshop CC 2015).

Reboot your system before starting Photoshop after you make that change just to be sure.

Gene

djjynAuthor

Participating Frequently

Thanks @Gener7 !

I hadn't thought of that... I have now done so; power-cycled my Desktop but unfortunately it's still grayed out.

Bummer, sounded like a winner too haha.

gener7

Community Expert

I'll give this a closer look and get back to you as soon as I can.

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