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Hi everyone 🙂
Today all of a sudden Photoshop won't run on my desktop. "We can't verify your subscription status".
Windows 7
Photoshop cc2020 2.2 I think (or maybe 2.4?)
Called Adobe and am on hold for over 1.5 hours.
Why all of a sudden can't I access Photohop? My account is paid up and everything is good far as I know.
Is it possible there is a problem on their end? I thought I saw something to do with maintenance somewhere on their webpage. Also, I tried running the Creative Cloud app and it gives the error messsage "Unable to reach Adobe Servers"
thanks so much for any help...
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Hi there,
Sorry to hear about this. Could you please have a look at this issue and let us know if it helps? https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html
Regards,
Sahil
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I have same problem. The clock fix doesn't work. Haven't found any other help that I understand how to do, given that I'm not an IT professional. My subscription is set to end tomorrow. I have so much work I need to do in Lightroom this week!
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Try working directly with an agent. Go here: https://helpx.adobe.com/contact.html and click on the chat icon in the lower right: