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Randomly losing pressure sensitivity with Photoshop

Community Beginner ,
Apr 17, 2020 Apr 17, 2020

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First off, let me say that I know this has been brought up before (usually when using Wacom tablets) but has never had a solid fix. I have had this issue on and off with Photoshop with multiple Wacom devices and now a Huion Kamvas Pro 20 (2019). I've also had this issue when using various PCs using different Windows OSs. I believe some people also had this issue on Mac. The only constant there has been between all of this time is that it's always when using Photoshop.

 

PSbug.jpg

My drivers are up to date. Photoshop CC is on version 21.1.2.

 

This is very clearly an issue with Photoshop. Some temporary workarounds have been found with Wacom tablets but none with Huion to my knowledge. Maybe someone out there can finally figure out what exactly is causing this and even how to finally fix it.

 

 

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correct answers 2 Correct answers

Adobe Community Professional , May 19, 2020 May 19, 2020

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Adobe Community Professional , May 19, 2020 May 19, 2020

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Community Beginner ,
Apr 17, 2020 Apr 17, 2020

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Having the same issue. I've uninstalled/reinstalled my wacom driver (Wacom Intuos Medium BT) and still getting no pen pressure in some strokes.

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Adobe Community Professional ,
Apr 17, 2020 Apr 17, 2020

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Hello, I guess you mean 21.1.2

Are you using Wintab or Windows Ink in the Wacom drivers?

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Community Beginner ,
Apr 20, 2020 Apr 20, 2020

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Yes, I fixed the number. Thank you.

 

I am not using a Wacom tablet. I'm using a Huion Kamvas Pro 20. I have had this issue in the past with multiple Wacom products and now with the Huion Kamvas Pro. Clearly the issue lies somewhere in Photoshop itself. Windows Ink is enabled otherwise I am left without pressure sensitivity completely. 

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Community Beginner ,
Apr 19, 2020 Apr 19, 2020

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I posted a thread with the same problem, but it only came up with the lastest Ps update, 21.1.2.  If I revert to an older version, the pen pressure issues go away, and like you said the pressure sensitivity issues are ONLY in Ps (21.1.2 only for me).  I'm fully up to date on Win 10 Surface Pro 7.

 

I spent an hour on chat with their useless customer service reps with no resolution.  There have been so many bugs this year, a new one in every version, that I can't help but feel frustrated that we're basically paying them to be their beta testers. 

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Community Beginner ,
Apr 20, 2020 Apr 20, 2020

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I've had this issue pop up on and off for years across multiple tablets and multiple versions of Windows. They will tell you every time that it is the tablet's fault and you need to contact them. There is even a Feng Zhu video that was posted years ago where he mentions having the issue with Photoshop.

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Adobe Community Professional ,
Apr 20, 2020 Apr 20, 2020

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Disregqrd, I thought you were another user.

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Community Beginner ,
Apr 20, 2020 Apr 20, 2020

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I just updated Photoshop, and this was the first thing I noticed. So frustrating. 

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Adobe Employee ,
Apr 22, 2020 Apr 22, 2020

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Yeah, really sorry!  It will be fixed in the next update.

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New Here ,
Apr 29, 2020 Apr 29, 2020

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I've had this problem for a few versions now, installing an older version did nothing for me, in fact I felt it made the problem worse. I've even wasted time reinstalling everything on my PC including the OS, and talking to customer service. Feels great to pay a subscription for something that actively hinders my workflow.

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Community Beginner ,
Apr 20, 2020 Apr 20, 2020

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I have also started to encounter this issue with the 21.1.2 version of Photoshop and I'm using Wacom Tablet (Bamboo Fun Pen and Touch) . This has never happened before and the issue does not persist outside of photoshop so I assume it has to do something with the newest update...

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Adobe Employee ,
Apr 20, 2020 Apr 20, 2020

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Yep, we have a bug on that and fixing ASAP!

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Adobe Community Professional ,
May 19, 2020 May 19, 2020

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Community Beginner ,
Sep 06, 2020 Sep 06, 2020

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This link opens numerous list of fixes. Which one is it?

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New Here ,
May 11, 2020 May 11, 2020

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Having the same issue. reinstalled my wacom driver, same issue persists. Very frustrating to the workflow. 😞 it seems theres no fix for it so just gotta ride it out until an update/bug fix? Is there any idea when that might be?

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Adobe Community Professional ,
May 11, 2020 May 11, 2020

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Some users re-installed CC 2019 as an interim measure.

https://helpx.adobe.com/be_en/download-install/using/install-previous-version.html

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New Here ,
May 16, 2020 May 16, 2020

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what version edition is that? the previous one durectly b4 this one?

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Adobe Community Professional ,
May 19, 2020 May 19, 2020

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New Here ,
May 30, 2020 May 30, 2020

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I'm having this same problem of random loss of my brush sensitivity. I have updated to the latest version of PS 21.1.3 but it didn't fix it! I'm running the latest Mac Catalina 10.15.4 and my wacom driver is up to date. Any other ideas other than having to reinstall and older version of PS? 

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Adobe Employee ,
May 30, 2020 May 30, 2020

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Cause of this issue (Pressure sensitivity loss on Mac): changing focus away from Photoshop and then back.


Workaround to avoid this or restore sensitivity without relaunch:  If you switch focus back to PS by using the stylus to paint, you'll experience this. Instead, switch focus back to PS via CMD+Tab.
Also, if you run into this, using the eraser end of the stylus will restore pressure sensitivity.

 

Bug fix for this should be out in the next Photoshop update.

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New Here ,
Jun 02, 2020 Jun 02, 2020

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Sadly this didn't fix the issue for me. I am using PS 21.1.3 on a fully up to date Windows 10

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Adobe Employee ,
Jun 02, 2020 Jun 02, 2020

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@maartenl46045620 Do you have "PSUserConfig.txt" in your Photoshop preferences folder?  I'm wondering if you're using WinTab.

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New Here ,
Jun 08, 2020 Jun 08, 2020

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I do have that file, opening it shows this:

# Use WinTab
UseSystemStylus 0

 

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Adobe Employee ,
Jun 08, 2020 Jun 08, 2020

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There are still existing Photoshop bugs/issues with that in the current release.  If you remove or disable that and make sure Win Ink is enabled in Wacom settings (checkbox in lower left corner of Calibarte tab), you should have full pressure sensitivity back.  

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Community Beginner ,
Jul 20, 2020 Jul 20, 2020

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This fixed my problem. 
Open the Wacom tablet properties and the Pen tab  set the slider for 'Tip Double click distance' to minimum/off..... That whould solve the isssue

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