Re: Custom settings not saving

Forum|Forum|4 years ago
January 12, 2022
3 replies
2726 views

I'm having the sme issue. Mine liscence is paid for by the Military and I download the software. We just recently got the new software and I can't save any preferences. It's not fron the cloud so I can't check for permissions there.

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PECourtejoie

Community Expert

"I can't save any preferences"

@vagraphix do you get an error message, or do they just not register once you reboot?

V

vagraphixAuthor

Participant

I havbe a stand alone version of Photohop because we are not allowed to use the cloud subscription where I work.

Everytime I start PhotoShop all of my preferences are gone and I have to reset them all. Using Windows 10.

PECourtejoie

Community Expert

Hello, is there any security program runnning that might prevent writing to the user account, and therefore preventing the writing of preferences? or a DeepFreeze like program that resets the machine to an earlier state?

V

vagraphixAuthor

Participant

I don't think so as we have never had this issue on earlier versions.

jane-e

Community Expert

@vagraphix

Because your license is from work, you need to check with you IT department to find out why you don't have permissions to save to the Preset folder. They will have to change the permissions for you.

Jane

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