photoshop crashes when I try to export

[jordan_4395]

I have the same issue. I've re-install pts but still doesn't work. Please help me.

[Sameer K · Accepted solution]

Hey, @jordan_4395. Welcome to the Photoshop Community. I'll move your comment out to a new thread. 

I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System Info > Copy and paste it into a text document > Upload and attach it here. 

For now, ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

• Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
• You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
• Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if you need to.(https://adobe.ly/4860qM9)
• Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install.

Also, please test and confirm if the issue exists with Photoshop (Beta). You can get Photoshop (beta) from the Creative Cloud > Apps tab > Beta Apps section. 

Let me know how it goes.

Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

[MarekMularczyk]

How are you exporting when Photoshop crashes? Are you using Export As...?