Participating Frequently

Question

Re-registering PS CS6 serial number at start up every time.

Forum|Forum|13 years ago
September 4, 2012
5 replies
59441 views

Despite entering my serial number and registering my product when I initially purchased the application, every day the registration window keeps popping up, asking me to either "begin trial period now" or "register now", sometimes even when I am in the middle of working w/in PS. So I have to re-enter myserial number over and over, several times a day, which is a productivity killer.

Has anyone seen this or have a fix?

Thank you.

This topic has been closed for replies.

W

wchphoto

Participant

Well, here it is May 11, 2013 and still no apparent fix. What a pain in the behind! Kinda makes me think they're really not doing anything about it because they believe so few users are affected. However, do yourself a favor and DON'T call Adobe tech support on this or many hours of your valuable time will be wasted. Trust me!

S

stotzsharpshooter

Participating Frequently

I've stopped trying. I copy and paste the serial # in EVERY time I open

PS, which is every day. A real pain in the keester but not as much of a

pain as sitting on the phone for hours w/ some guy in India who doesn't

have a clue how to fix it!!!!

B

Boris_the_beetle

Participant

Hey guys,

I have the stand alone PS 6 Extended, and I am using the latest 13.0.4 x64 version on a Mac Pro 3.1 with OS X 10.6.8 - with this latest PS 6 version, so far evrything is fine. I belive that this update was supposed to fix this issue ? At any rate, it seems to have fixed it for me. Sorry to hear you're still having trouble.

B

Boris_the_beetle

Participant

Hello all,

running a Mac Pro 3.1 with 12GB RAM and OSX 10.6.8 Snow Leopard. Also having the same issues identified here. My full retail copy of PS6 extended will occasionally tell me that the trial period is over and that I need to purchase a licence, which I obviuosly already have. The "deactivate" option is also greyed out at this time. Once I reneter all the relevant info, it's good to go until the next time. This copy is fully registered in myAdobe account.

Using PS 6 13..0.3 v64.

Compliments of the season to you all.

S

stotzsharpshooter

Participating Frequently

I have had this problem since the day I purchased and installed my new copy of PS-6 on my PC, about a month ago. I have been on with the techies from India a total of about 10 hours and they have not been able to fix it. Guess I'll just keep trying (when I have the time) until someone can figure this out. What a pain!

A

Anonymous

#3. Adobe are aware that there is a problem, though the first line support that you talk to will take you through all sorts of steps that are unlikley to work. I have had this problem since June. Would you mind listing what PC, OS and type of user account you use? Mine is a Dell XPS 15 laptop, win7 64bit, customised enterprise user account.

thanks

Alan

S

stotzsharpshooter

Participating Frequently

My computer is a custom built PC with an Intel Core i 3 CPU, 2 GB RAM, 64bit O.S. with Windows 7 Home Premium and a cstomized user account

A

Anonymous

Ed

Could you tell me if you have a standard admin account on the system you are using or is it a customised account (e.g. you work in an enterprise and the enterprise modifies all user accounts)? I am invloved in the thread Noel refers to in #2.

Alan

Noel Carboni

Legend

You're not the first to report this. See also this thread:

http://forums.adobe.com/message/4576030#4576030

Seems to me there was a more recent thread on this as well, but I've lost track of it.

Are you on PC or Mac? Is there anything special about the permissions landscape on your system?

Have you tried Deactivating, then closing Photoshop, then opening and reactivating?

-Noel

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