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This has been happening for a few days now. When I try to refine a mask or a selection no changes are made. I'll brush part of the mask using the refine edge tool and it will act as if it's loading something, but then nothing happens. I'm running Photoshop CC 2017.
15.6" FHD IPS Matte Screen
Intel® Kabylake i7-7700HQ
NVIDIA® GeForce® GTX 1050 Ti [4GB] w/Optimus™ Technology
8GB RAM
1TB Hard Drive
Windows 10 64-BIT
I'm updating my graphics card as I type this and I updated Windows as well. I'd really appreciate any help with this. Thank you!
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Have you tried resetting all tools and if the does not fix your problem try resetting your Photoshop preferences if it use to work correctly
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Thank you for your reply!
I did both of those things and it worked once, but then continued to fail. I made a selection and used the tool after each reset and it worked. Then I deselcted and tried to edit the mask, but the edge tool didn't work again. The old refine edge tool seems to work fine though.
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Try resetting the again. It it works again. Something must be corrupting your Preferences. If you have any third party extensions and plugins installed try removing them and reset your preferences and see if your Preferences remain good.
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Thank you so much for your help again.
I'm unsure of what you mean when you refer to extensions and plugins. As far as I know, I don't have any. Unless you mean brushes, actions, patterns, gradients, or shapes. I do have those. Are they considered plugins or extensions? I apologize for my ignorance.
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Use Photoshop menu Help>system Info copy and paste info here....
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Adobe Photoshop Version: 2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877 x64
Number of Launches: 2
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2808 MHz
Built-in memory: 8047 MB
Free memory: 2 MB
Memory available to Photoshop: 6873 MB
Memory used by Photoshop: 70 %
History Thumbnails: Enabled.
Touch Bar: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
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glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
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glgpu[0].GLName="NVIDIA GeForce GTX 1050 Ti"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="22.21.13.8233"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce GTX 1050 Ti/PCIe/SSE2"
glgpu[0].GLRendererID=7308
glgpu[0].HasGLNPOTSupport=1
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glgpu[0].GLDriverDate="20170517000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="2.1 "
clgpu[0].CLDeviceVersion="2.1 "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=3210
clgpu[0].CLName="Intel(R) HD Graphics 630"
clgpu[0].CLVendor="Intel(R) Corporation"
clgpu[0].CLVendorID=32902
clgpu[0].CLDriverVersion="21.20.16.4541"
clgpu[0].CLBandwidth=9.25118e+09
clgpu[0].CLCompute=33.8921
clgpu[1].CLPlatformVersion="1.2"
clgpu[1].CLDeviceVersion="1.2 CUDA"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=4096
clgpu[1].CLName="GeForce GTX 1050 Ti"
clgpu[1].CLVendor="NVIDIA Corporation"
clgpu[1].CLVendorID=4318
clgpu[1].CLDriverVersion="382.33"
clgpu[1].CLBandwidth=6.89512e+10
clgpu[1].CLCompute=1106.59
License Type: Perpetual
Serial number: 91198701560031595861
GUIDBucket:
bucket: undefined
test: undefined
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\
Temporary file path: C:\Users\brian\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 930.8G, 790.7G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\
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AdobeOwl.dll Adobe Owl 5.2.11
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AdobePIP.dll Adobe Product Improvement Program 7.4.1.60.45263
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AdobeXMP.dll Adobe XMP Core 2016/09/14-01:09:01 79.159824 79.159824
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AdobeXMPScript.dll Adobe XMP Script 2016/09/14-01:09:01 79.159824 79.159824
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2017/01/26-01:10:02 79.579975 79.579975
ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1
AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279
amtlib.dll AMTLib (64 Bit) 10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7) 1.000000
ARE.dll ARE 2017/01/26-01:10:02 79.579975 79.579975
AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
Bib.dll BIB 2017/01/26-01:10:02 79.579975 79.579975
BIBUtils.dll BIBUtils 2017/01/26-01:10:02 79.579975 79.579975
boost_date_time.dll photoshopdva 10.0.0
boost_signals.dll photoshopdva 10.0.0
boost_system.dll photoshopdva 10.0.0
boost_threads.dll photoshopdva 10.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
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dvaaudiodevice.dll photoshopdva 10.0.0
dvacore.dll photoshopdva 10.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 10.0.0
dvamediatypes.dll photoshopdva 10.0.0
dvametadata.dll photoshopdva 10.0.0
dvametadataapi.dll photoshopdva 10.0.0
dvametadataui.dll photoshopdva 10.0.0
dvaplayer.dll photoshopdva 10.0.0
dvatransport.dll photoshopdva 10.0.0
dvaui.dll photoshopdva 10.0.0
dvaunittesting.dll photoshopdva 10.0.0
dynamiclink.dll photoshopdva 10.0.0
ExtendScript.dll ExtendScript 2016/12/13-13:10:33 80.1089815 80.1089815
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
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igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 10.0.0.11
JP2KLib.dll JP2KLib 2016/05/26-01:08:58 79.262945 79.262945
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.4.1.60.45263
mediacoreif.dll photoshopdva 10.0.0
MPS.dll MPS 2016/09/14-15:20:26 79.577269 79.577269
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2017 18.1.0
Plugin.dll Adobe Photoshop CC 2017 18.1.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 7.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 7.0.0.67
PSArt.dll Adobe Photoshop CC 2017 18.1.0
PSViews.dll Adobe Photoshop CC 2017 18.1.0
SCCore.dll ScCore 2016/12/13-13:10:33 80.1089815 80.1089815
SVGRE.dll SVGRE 79.579975 79.579975
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
VulcanControl.dll Vulcan Application Control Library 5.3.0.16
VulcanMessage5.dll Vulcan Message Library 5.3.0.16
WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
Accented Edges 18.1.0 - from the file “Filter Gallery”
Adaptive Wide Angle 18.1.0 - from the file “Adaptive Wide Angle”
Angled Strokes 18.1.0 - from the file “Filter Gallery”
Average 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Average”
Bas Relief 18.1.0 - from the file “Filter Gallery”
BMP 18.1.0 - from the file “Standard MultiPlugin”
Camera Raw 9.9 - from the file “Camera Raw”
Camera Raw Filter 9.9 - from the file “Camera Raw”
Chalk && Charcoal 18.1.0 - from the file “Filter Gallery”
Charcoal 18.1.0 - from the file “Filter Gallery”
Chrome 18.1.0 - from the file “Filter Gallery”
Cineon 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Cineon”
Clouds 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Clouds”
Collada 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
Color Halftone 18.1.0 - from the file “Standard MultiPlugin”
Colored Pencil 18.1.0 - from the file “Filter Gallery”
CompuServe GIF 18.1.0 - from the file “Standard MultiPlugin”
Conté Crayon 18.1.0 - from the file “Filter Gallery”
Craquelure 18.1.0 - from the file “Filter Gallery”
Crop and Straighten Photos 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “CropPhotosAuto”
Crop and Straighten Photos Filter 18.1.0 - from the file “Standard MultiPlugin”
Crosshatch 18.1.0 - from the file “Filter Gallery”
Crystallize 18.1.0 - from the file “Standard MultiPlugin”
Cutout 18.1.0 - from the file “Filter Gallery”
Dark Strokes 18.1.0 - from the file “Filter Gallery”
De-Interlace 18.1.0 - from the file “Standard MultiPlugin”
Dicom 18.1.0 - from the file “Dicom”
Difference Clouds 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Clouds”
Diffuse Glow 18.1.0 - from the file “Filter Gallery”
Displace 18.1.0 - from the file “Standard MultiPlugin”
Dry Brush 18.1.0 - from the file “Filter Gallery”
Eazel Acquire 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “EazelAcquire”
Entropy 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
Export Color Lookup Tables 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Export3DLUT”
Extrude 18.1.0 - from the file “Standard MultiPlugin”
FastCore Routines 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “FastCore”
Fibers 18.1.0 - from the file “Standard MultiPlugin”
Film Grain 18.1.0 - from the file “Filter Gallery”
Filter Gallery 18.1.0 - from the file “Filter Gallery”
Flash 3D 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
Fresco 18.1.0 - from the file “Filter Gallery”
Glass 18.1.0 - from the file “Filter Gallery”
Glowing Edges 18.1.0 - from the file “Filter Gallery”
Google Earth 4 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
Grain 18.1.0 - from the file “Filter Gallery”
Graphic Pen 18.1.0 - from the file “Filter Gallery”
Halftone Pattern 18.1.0 - from the file “Filter Gallery”
HDRMergeUI 18.1.0 - from the file “HDRMergeUI”
HSB/HSL 18.1.0 - from the file “Standard MultiPlugin”
IFF Format 18.1.0 - from the file “Standard MultiPlugin”
IGES 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
Ink Outlines 18.1.0 - from the file “Filter Gallery”
JPEG 2000 18.1.0 - from the file “JPEG2000”
Kurtosis 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
Lens Blur 18.1.0 - from the file “Lens Blur”
Lens Correction 18.1.0 - from the file “Lens Correction”
Lens Flare 18.1.0 - from the file “Standard MultiPlugin”
Liquify 18.1.0 - from the file “Liquify”
Matlab Operation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “ChannelPort”
Maximum 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
Mean 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
Measurement Core 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MeasurementCore.8me”
Median 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
Mezzotint 18.1.0 - from the file “Standard MultiPlugin”
Minimum 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
MMXCore Routines 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MMXCore”
Mosaic Tiles 18.1.0 - from the file “Filter Gallery”
Multiprocessor Support 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MultiProcessor Support”
Neon Glow 18.1.0 - from the file “Filter Gallery”
Note Paper 18.1.0 - from the file “Filter Gallery”
NTSC Colors 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “NTSC Colors”
Ocean Ripple 18.1.0 - from the file “Filter Gallery”
OpenEXR 18.1.0 - from the file “Standard MultiPlugin”
Paint Daubs 18.1.0 - from the file “Filter Gallery”
Palette Knife 18.1.0 - from the file “Filter Gallery”
Patchwork 18.1.0 - from the file “Filter Gallery”
Paths to Illustrator 18.1.0 - from the file “Standard MultiPlugin”
PCX 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “PCX”
Photocopy 18.1.0 - from the file “Filter Gallery”
Photoshop 3D Engine 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Photoshop3DEngine”
Photoshop Touch 14.0 - from the file “PSDX”
Picture Package Filter 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “ChannelPort”
Pinch 18.1.0 - from the file “Standard MultiPlugin”
Pixar 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Pixar”
Plaster 18.1.0 - from the file “Filter Gallery”
Plastic Wrap 18.1.0 - from the file “Filter Gallery”
PLY 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
PNG 18.1.0 - from the file “Standard MultiPlugin”
Pointillize 18.1.0 - from the file “Standard MultiPlugin”
Polar Coordinates 18.1.0 - from the file “Standard MultiPlugin”
Portable Bit Map 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “PBM”
Poster Edges 18.1.0 - from the file “Filter Gallery”
PRC 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
Radial Blur 18.1.0 - from the file “Standard MultiPlugin”
Radiance 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Radiance”
Range 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
Render Color Lookup Grid 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Export3DLUT”
Reticulation 18.1.0 - from the file “Filter Gallery”
Ripple 18.1.0 - from the file “Standard MultiPlugin”
Rough Pastels 18.1.0 - from the file “Filter Gallery”
Save for Web 18.1.0 - from the file “Save for Web”
ScriptingSupport 18.1.0 - from the file “ScriptingSupport”
Shake Reduction 18.1.0 - from the file “Shake Reduction”
Shear 18.1.0 - from the file “Standard MultiPlugin”
Skewness 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
Smart Blur 18.1.0 - from the file “Standard MultiPlugin”
Smudge Stick 18.1.0 - from the file “Filter Gallery”
Solarize 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Solarize”
Spaces 18.1.0 - from the file “Spaces”
Spatter 18.1.0 - from the file “Filter Gallery”
Spherize 18.1.0 - from the file “Standard MultiPlugin”
Sponge 18.1.0 - from the file “Filter Gallery”
Sprayed Strokes 18.1.0 - from the file “Filter Gallery”
Stained Glass 18.1.0 - from the file “Filter Gallery”
Stamp 18.1.0 - from the file “Filter Gallery”
Standard Deviation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
STL 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
Sumi-e 18.1.0 - from the file “Filter Gallery”
Summation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
Targa 18.1.0 - from the file “Standard MultiPlugin”
Texturizer 18.1.0 - from the file “Filter Gallery”
Tiles 18.1.0 - from the file “Standard MultiPlugin”
Torn Edges 18.1.0 - from the file “Filter Gallery”
Twirl 18.1.0 - from the file “Standard MultiPlugin”
U3D 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
Underpainting 18.1.0 - from the file “Filter Gallery”
Vanishing Point 18.1.0 - from the file “VanishingPoint”
Variance 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
Virtual Reality Modeling Language | VRML 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
Water Paper 18.1.0 - from the file “Filter Gallery”
Watercolor 18.1.0 - from the file “Filter Gallery”
Wave 18.1.0 - from the file “Standard MultiPlugin”
Wavefront|OBJ 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
WIA Support 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “WIASupport”
Wind 18.1.0 - from the file “Standard MultiPlugin”
Wireless Bitmap 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “WBMP”
ZigZag 18.1.0 - from the file “Standard MultiPlugin”
Optional and third party plug-ins: NONE
Duplicate and Disabled plug-ins: NONE
Plug-ins that failed to load: NONE
Extensions: NONE
Installed TWAIN devices: NONE
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I do not know if the CC 2017.1.1 update will fix the problem you write you have but you are missing that update that fixes some if the Issues in CC 2017.1.0 the version you have. Your configuration look OK to me though I would think the feature should work.
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I'm scared to ask, but could it be my computer?