REFUND RIGHT NOW!!!!!!!!!!!!!

[IMYEONA__]

Hi, I registered my credit card to use the Photoshop trial last week. But I could not use Photoshop because the version of the computer is different. I found out that 24 dollars was paid with my card yesterday. Give me a refund right away. The counselor and I proceeded with the consultation. The counselor replied that I could not use Photoshop. Photoshop trial is not installed on my computer. I'm in a bad mood. Please reply quickly. I hope you can also proceed with the refund quickly.

[c.pfaffenbichler · Accepted solution]

This is a user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.

The 7 day Photoshop trial is free so what are you talking about anyway?

Please gather the pertinent informnation (OS, hardware, …) and try to contact customer care (click the speech-bubble-icon bottom right0): 

https://helpx.adobe.com/contact.html

[GordonEmanuel]

What speech-bubble-icon? There doesn't seem to be any way to speak to a rep of Adobe on the site, every Help button I click takes me back to the 'Contact Customer Care' page which features nothing but help tutorials, none of which are relevant to getting a refund. :-[

[jane-e]

Hi

The Chat icon looks like this when you use the link @c.pfaffenbichler posted. Type "agent" to get a human, and do not respond to any PMs if you get them, as they are likely to be spammers. Only Customer Care can help with billing.

~ Jane

[Guest]

Jane that chat icon is nowhere to be seen for me, every link I click on just takes me around in circles

[c.pfaffenbichler]

Strange, it appears for me. 

[Guest]

Found the problem, I have "I don't care about cookies" addon installed with Firefox and that seems to block the chat icon

[jane-e]

Excellent trouble shooting, Ged! You're a star! 😊

~ Jane

[GordonEmanuel]

I have same issue as Ged, there is no chat icon, period. I found a London based phone number: 00442073650733

Also quite frustrating though have rung 3 times and always cuts me off when I get to the most relevant department, could be due to Covid perhaps...

[Guest]

Do you have any cookie blocking applications installed, that's what caused the icon not to show for me, as soon as I disable the addon the icon appeared