Remove Background no longer works in Photoshop 21.2.4

[jarredt46084290]

Is anyone else having a major issue with the Remove Background quick action having absolutely no idea what the background of an image is?

It was working perfectly in previous versions of 2020, but when I updated to 21.2.4, it is completly unusable. It just fades the image and picks up the smallest amounts of detail.

[Bojan Živković]

I believe latest release is 21.2.6, have you tried to update Photoshop so we can check on our end?

[Graphics5FE1]

I'm having the same issue. Photoshop v 24.0.1 Windows 11

[Graphics5FE1]

I recently switched computers and updated, was working before this.

[Kevin Stohlmeyer]

Can you go to Photoshop Help Menu/System Info and copy/paste details here?

It will help narrow down a cause and possible solution.

[Graphics5FE1]

Adobe Photoshop Version: 24.0.1 20221111.r.112 a12a934 x64
Number of Launches: 8
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.900
System architecture: Intel CPU Family:6, Model:7, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(8:4), HyperThreading
Physical processor count: 12
Logical processor count: 20
Processor speed: 2112 MHz
Built-in memory: 32628 MB
Free memory: 20915 MB
Memory available to Photoshop: 25078 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 6.7.2
SAM SDK Version: 2.0.0-main.1415
ACP.local Status:
- SDK Version: 2.7.1.2
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.0.0.43
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 3.91.3
Content Credentials is not available
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
D3D12Warp renderer: False
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: AMD Radeon RX 6700
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 10,690 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=-45, left=1920, bottom=1035, right=3840
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=1428386 -comment=Photoshop Version: Adobe Photoshop 24.0.1 20221111.r.112 a12a934 x64

[652 ms]
Start sniffer 2022-12-13 08:10:16
# Photoshop Version: Adobe Photoshop 24.0.1 20221111.r.112 a12a934 x64
C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=1428386 -comment=Photoshop Version: Adobe Photoshop 24.0.1 20221111.r.112 a12a934 x64

{32 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
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Dynamic range: (0 1)
Potential dynamic range: (0 1)
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Display 1
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Bounds: (1,920, -45) -> (3,840, 1,035)
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Physical size: (0 0)
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Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon RX 6700 index=0 preferred=1)

# devices: 1
Device 0
Name: AMD Radeon RX 6700
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Power Envelope: UNKNOWN
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# attached displays: 2
\\.\DISPLAY2
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GPU accessible RAM: 10,690 MB
VRAM: 10,690 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,106 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: AMD
Driver date: 2022-10-20 000000.000000-000
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Supports UMA: UNSUPPORTED
D3D-ID: 29663
End platform native
{102 ms}

{102 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
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Attached Device: (DeviceID name=AMD Radeon RX 6700 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY1
Main: FALSE
Built in: FALSE
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Bounds: (1,920, -45) -> (3,840, 1,035)
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Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon RX 6700 index=0 preferred=1)

# devices: 1
Device 0
Name: AMD Radeon RX 6700
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY2
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GPU accessible RAM: 10,690 MB
VRAM: 10,690 MB
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Shared System RAM: 17,106 MB
API version: 4.6 (4.6.0 Compatibility Profile Context 22.20.27.07.221020)
Device version: 4.6 (4.6.0 Compatibility Profile Context 22.20.27.07.221020)
Vendor name: AMD
Driver date: 2022-10-20 000000.000000-000
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Driver version: 31.0.12027.7000
GLSL version: 4.60 (4.60)
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{200 ms}

{200 ms}
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API version: 2.1 (OpenCL 2.1 AMD-APP (3444.0))
Device version: 2.0 (OpenCL 2.0 AMD-APP (3444.0))
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 534 GB / s
Compute score: 5,595.81
Device name string: gfx1031
Device vendor string: Advanced Micro Devices, Inc.
Platform name string: AMD Accelerated Parallel Processing
Platform vendor string: Advanced Micro Devices, Inc.
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{572 ms}

Exit code kExitNormal
End sniffer 2022-12-13 08:10:17
[kStatusNormal, kExitNormal]

[652 ms]
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[1385 ms]
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[1385 ms]
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------- Sniffer output
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License Type: Subscription
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GUIDBucket:
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Composite Core Threads (MultithreadedCompositing): on
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Application folder: C:\Program Files\Adobe\Adobe Photoshop 2023\
Temporary file path: C:\Users\Admin\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 930.8G, 786.3G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\

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UPIC 2.5.0

Required plugins:

Accented Edges 24.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 24.0 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 24.0 - from the file “Filter Gallery.8bf”
Average 24.0 - from the file “Average.8bf”
Bas Relief 24.0 - from the file “Filter Gallery.8bf”
BMP 24.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 15.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 15.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 24.0 - from the file “Filter Gallery.8bf”
Charcoal 24.0 - from the file “Filter Gallery.8bf”
Chrome 24.0 - from the file “Filter Gallery.8bf”
Cineon 24.0 - from the file “Cineon.8bi”
Clouds 24.0 - from the file “Clouds.8bf”
Color Halftone 24.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 24.0 - from the file “Filter Gallery.8bf”
Conté Crayon 24.0 - from the file “Filter Gallery.8bf”
Craquelure 24.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 24.0 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 24.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 24.0 - from the file “Filter Gallery.8bf”
Crystallize 24.0 - from the file “Standard MultiPlugin.8bf”
Cutout 24.0 - from the file “Filter Gallery.8bf”
Dark Strokes 24.0 - from the file “Filter Gallery.8bf”
De-Interlace 24.0 - from the file “Standard MultiPlugin.8bf”
Dicom 24.0 - from the file “Dicom.8bi”
Difference Clouds 24.0 - from the file “Clouds.8bf”
Diffuse Glow 24.0 - from the file “Filter Gallery.8bf”
Displace 24.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 24.0 - from the file “Filter Gallery.8bf”
Entropy 24.0 - from the file “statistics.8ba”
Export Color Lookup Tables 24.0 - from the file “Export3DLUT.8be”
Extrude 24.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 24.0 - from the file “FastCore.8bx”
Fibers 24.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 24.0 - from the file “Filter Gallery.8bf”
Filter Gallery 24.0 - from the file “Filter Gallery.8bf”
Fresco 24.0 - from the file “Filter Gallery.8bf”
Glass 24.0 - from the file “Filter Gallery.8bf”
Glowing Edges 24.0 - from the file “Filter Gallery.8bf”
Grain 24.0 - from the file “Filter Gallery.8bf”
Graphic Pen 24.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 24.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 24.0 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 24.0 - from the file “HDRMergeUI.8bf”
HSB/HSL 24.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 24.0 - from the file “Standard MultiPlugin.8bf”
IGES 24.0 - from the file “U3D.8bi”
Ink Outlines 24.0 - from the file “Filter Gallery.8bf”
JPEG 2000 24.0 - from the file “JPEG2000.8bi”
Kurtosis 24.0 - from the file “statistics.8ba”
Lens Blur 24.0 - from the file “Lens Blur.8bf”
Lens Correction 24.0 - from the file “Lens Correction.8bf”
Lens Flare 24.0 - from the file “Standard MultiPlugin.8bf”
Liquify 24.0 - from the file “Liquify.8bf”
Matlab Operation 24.0 - from the file “ChannelPort.8bf”
Maximum 24.0 - from the file “statistics.8ba”
Mean 24.0 - from the file “statistics.8ba”
Measurement Core 24.0 - from the file “MeasurementCore.8me”
Median 24.0 - from the file “statistics.8ba”
Mezzotint 24.0 - from the file “Standard MultiPlugin.8bf”
Minimum 24.0 - from the file “statistics.8ba”
MMXCore Routines 24.0 - from the file “MMXCore.8bx”
Mosaic Tiles 24.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 24.0 - from the file “MultiProcessor Support.8bx”
Neon Glow 24.0 - from the file “Filter Gallery.8bf”
Note Paper 24.0 - from the file “Filter Gallery.8bf”
NTSC Colors 24.0 - from the file “NTSC Colors.8bf”
Ocean Ripple 24.0 - from the file “Filter Gallery.8bf”
OpenEXR 24.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 24.0 - from the file “Filter Gallery.8bf”
Palette Knife 24.0 - from the file “Filter Gallery.8bf”
Patchwork 24.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 24.0 - from the file “Standard MultiPlugin.8bf”
PCX 24.0 - from the file “PCX.8bi”
Photocopy 24.0 - from the file “Filter Gallery.8bf”
Picture Package Filter 24.0 - from the file “ChannelPort.8bf”
Pinch 24.0 - from the file “Standard MultiPlugin.8bf”
Pixar 24.0 - from the file “Pixar.8bi”
Plaster 24.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 24.0 - from the file “Filter Gallery.8bf”
Pointillize 24.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 24.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 24.0 - from the file “PBM.8bi”
Poster Edges 24.0 - from the file “Filter Gallery.8bf”
PRC 24.0 - from the file “U3D.8bi”
Radial Blur 24.0 - from the file “Standard MultiPlugin.8bf”
Radiance 24.0 - from the file “Radiance.8bi”
Range 24.0 - from the file “statistics.8ba”
Render Color Lookup Grid 24.0 - from the file “Export3DLUT.8be”
Reticulation 24.0 - from the file “Filter Gallery.8bf”
Ripple 24.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 24.0 - from the file “Filter Gallery.8bf”
Save for Web 24.0 - from the file “Save for Web.8be”
ScriptingSupport 24.0 - from the file “ScriptingSupport.8li”
Shear 24.0 - from the file “Standard MultiPlugin.8bf”
Skewness 24.0 - from the file “statistics.8ba”
Smart Blur 24.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 24.0 - from the file “Filter Gallery.8bf”
Solarize 24.0 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 24.0 - from the file “Filter Gallery.8bf”
Spherize 24.0 - from the file “Standard MultiPlugin.8bf”
Sponge 24.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 24.0 - from the file “Filter Gallery.8bf”
Stained Glass 24.0 - from the file “Filter Gallery.8bf”
Stamp 24.0 - from the file “Filter Gallery.8bf”
Standard Deviation 24.0 - from the file “statistics.8ba”
Substance NO VERSION - from the file “MaterialFilter.8bf”
Sumi-e 24.0 - from the file “Filter Gallery.8bf”
Summation 24.0 - from the file “statistics.8ba”
Targa 24.0 - from the file “Standard MultiPlugin.8bf”
Texturizer 24.0 - from the file “Filter Gallery.8bf”
Tiles 24.0 - from the file “Standard MultiPlugin.8bf”
Torn Edges 24.0 - from the file “Filter Gallery.8bf”
Twirl 24.0 - from the file “Standard MultiPlugin.8bf”
U3D 24.0 - from the file “U3D.8bi”
Underpainting 24.0 - from the file “Filter Gallery.8bf”
Vanishing Point 24.0 - from the file “VanishingPoint.8bf”
Variance 24.0 - from the file “statistics.8ba”
Water Paper 24.0 - from the file “Filter Gallery.8bf”
Watercolor 24.0 - from the file “Filter Gallery.8bf”
Wave 24.0 - from the file “Standard MultiPlugin.8bf”
WIA Support 24.0 - from the file “WIASupport.8li”
Wind 24.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 24.0 - from the file “WBMP.8bi”
ZigZag 24.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.4.0.31 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-6.4.0\"
CDO: 1.132.5
CmdN: 1.16.0
CDP: 1.156.4
Projects: 1.7.0
Loaded at: 120 ms - launch time impact: 159 ms
ccx-timeline (Prepared) 3.1.2.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 25.5.2.0 - from the file "Required Folder"
Loaded at: 14756 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 23.19.4.0 - from the file "Required Folder"
Share Panel (Loaded) 1.0.5.0 - from the file "Required Folder"
Loaded at: 123 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.21.13.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\"
CAPTURE: 2.0.41 STOCK: 4.0.2
Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.8.15.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder"
Loaded at: 14757 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 2405 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 2406 ms - launch time impact: 0 ms
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 14669 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.10.0.41 - from the file "Required Folder"
Loaded at: 14758 ms - launch time impact: 11 ms
Content Credentials (Registered) 0.32.22.0 - from the file "Required Folder"
Neural Filters (Registered) 1.14.7.0 - from the file "Required Folder"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\index.html”
Pantone Connect 1.0.8 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.pantone.v1.1.app\html\index.html”
com.pantone.v1.1.auth 1.0.8 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.pantone.v1.1.app\html\auth.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\manager.html”

Installed TWAIN devices: NONE

[Graphics5FE1]

Did the 24.1 update this morning in case that fixed it, same issue. Restarted tried again, still the same.

[Kevin Stohlmeyer]

When you switched computers - did you reinstall Photoshop clean or use a migration tool to move it over?

If you migrated it. I would uninstall (remove preferences too) and then do a clean reinstall.

[Graphics5FE1]

I installed it from the Creative Cloud. Brand new computer so there were no previous versions on it.

[Graphics5FE1]

Tested out a few photos and it seems to work for some and for others it completely deletes the subject. Working on similar images with a distinctive subject in the photos - mostly portrait pictures that I've always been able to use this function for.

[Graphics5FE1]

Any updates on this issue? I'm on a new Creative Cloud account and it seemed to fix the issue for a while but now my Photoshop is back to not recognizing the subject again. I would really like a solution to this problem. It's a great feature and it makes my production go a lot faster so it's really frustrating that there is no solution.

[J E L]

Hi @Graphics5FE1, this is a thread from nearly a year ago but I just tested this with Windows 10, Photoshop 24.1.1 Release and the action is working fine for me on the OP's image. What type of image are you trying it on? What exactly does the error message say?