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teokefalopoulos
Participant
December 13, 2024
Answered

Remove tool doesn't work, needs to download components

  • December 13, 2024
  • 3 replies
  • 7323 views

Hello, I have installed the latest version of PS but when I try to use the Remove tool, I receive the message "Required components are being downloaded. Check back later to use the feature once the download is complete.

 

It actually downloads nothing and every time I try to use this tool, the warning message appears.

any ideas how to fix this?

    Correct answer Anshul_Saini

    Hi @teokefalopoulos,

     

    I understand how frustrating this can be, especially when you’re eager to use the Remove tool. To resolve this, please follow these steps:

    1. Open the Creative Cloud Desktop app.

    2. Navigate to Apps > All Apps and locate Photoshop.

    3. Click on the three-dot menu (ellipses) next to Photoshop.

    4. Select Get Add-ons.

    5. Under Add-ons, find the components for the Remove tool and click Add to download them.

     

     

    Once the components are installed, the tool should function as expected. Let us know if this helps or if you need further assistance!

    Best,

    Anshul Saini

    3 replies

    P
    PatriciaC in PA
    Participant
    March 25, 2026

    I have done the suggestions listed, and I get a message that the components have been installed, but the error message is still there and will not let me use the remove tools. I have restarted several times.

    Claire H.
    Community Manager
    Claire H.Community Manager
    Community Manager
    March 25, 2026

    Hi ​@PatriciaC in PA, have you tried manually resetting your Photoshop preferences?

    https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually. If not, remember to back up your settings before doing the preference reset https://helpx.adobe.com/ie/photoshop/using/preset-migration.html. 

    If the steps recommended didn’t help, we could use some more information to help you troubleshoot. Can you send your system info and a screen recording of your workflow? You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here. Thanks! ^CH

    D
    Dhoisne30414843sqyd
    Participant
    May 28, 2025

    depuis la derniere mise à jour l'outil supprimer  ne fonctionne plus photoshop me dis  que lesq composant sont en cours de telechargement mais rien !!

    Srishti Bali
    Srishti Bali
    Legend
    May 28, 2025

    Hi @Dhoisne30414843sqyd 

     

    Thanks for reaching out. Here's a similar thread that might help. I recommend trying the suggestion shared there and letting us know if it works for you:

    https://community.adobe.com/t5/photoshop-ecosystem-bugs/remove-tool-doesn-t-work-needs-to-download-components/idi-p/15037099

     

    Regards,

    Srishti

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity ManagerCorrect answer
    Community Manager
    December 18, 2024

    Hi @teokefalopoulos,

     

    I understand how frustrating this can be, especially when you’re eager to use the Remove tool. To resolve this, please follow these steps:

    1. Open the Creative Cloud Desktop app.

    2. Navigate to Apps > All Apps and locate Photoshop.

    3. Click on the three-dot menu (ellipses) next to Photoshop.

    4. Select Get Add-ons.

    5. Under Add-ons, find the components for the Remove tool and click Add to download them.

     

     

    Once the components are installed, the tool should function as expected. Let us know if this helps or if you need further assistance!

    Best,

    Anshul Saini

      K
      kylel71922932
      Participant
      October 3, 2025

      Hello. My Creative Cloud shows that the Remove Tool add-on has been added, yet I still get this message. Do I need to just uninstall Photoshop and re-install?

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