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remove tool not working, update 25.1,

Community Beginner ,
Oct 26, 2023 Oct 26, 2023

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Hello, I was using photoshop until last night with no problems, now, after the update to version 25.1 I can´t use the remove tool anymore, it says required components are being downloaded. Check back later to use the tool once the download is complete. 

Windows 11, nvidia 

 

I tried reseting my preferences to no avail. 

 

On the my adobe cloud it says its allready intalled. 

Thank you

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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@Vicente32186748zlc9 

 

I've moved your post from Using the Community to Photoshop for you.

 

Jane

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Community Beginner ,
Oct 26, 2023 Oct 26, 2023

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thank you, it´s my first post so I´m kind a lost here..... 

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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@Vicente32186748zlc9 

 

No worries — we don't expect folks who are new to know their way around the forums and are happy to assist.

 

I just did a forum search for your issue and found this thread:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/remove-tool-not-working-correctly/m-p...

 

Here is the answer from Gene on that thread that has worked for several folks:

 

  •    Go to Preferences > Image Processing
       Choose "More Stable" for Remove Tool Processing.
       RESTART Photoshop (Quit Photoshop, then relaunch).
       Note: You will need to do this for each version you use; Beta and regular.
  •    You might need to restart once or twice after applying the settings. 

 

Can you let us know if this works for you?

 

Jane

 

 

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Community Beginner ,
Oct 26, 2023 Oct 26, 2023

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just an update, installed photoshop beta and the remove tool is working normally, so it´s a problem with photoshop 25.1 oficial release.

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Community Beginner ,
Oct 26, 2023 Oct 26, 2023

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Hi Jane, just saw your update, thank you, I had seen this thread and tried but to no avail, the only thing I did not try was reinstaling photoshop, instead I installed photoshop beta and all is working fine in the beta version.  But thank you anyway, I´ll keep trying. 

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Community Expert ,
Oct 27, 2023 Oct 27, 2023

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You're welcome and I'm glad it's working for you now in beta @Vicente32186748zlc9 . Please note that the purpose of the public beta is to find and report bugs to the developers before features go into the released version.

 

Jane

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Community Beginner ,
Oct 27, 2023 Oct 27, 2023

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Hi Jane, I do understand the purpose of the beta. I do think there´s a bug, I´ll uninstall and make a clean reinstall of photoshop, however I do believe this is a bug, since the version beta 25.2 works fine, however 25.1 does not. And I think I uninstalled the beta version 25.1 because of this problem and moved my work to the regular version.... So once I make a clean reinstall I´ll let you if it fixed or not.Thank you. 

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Community Expert ,
Oct 27, 2023 Oct 27, 2023

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@Vicente32186748zlc9 

 

That's sounds like a very good plan.

 

Jane

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Community Beginner ,
Oct 27, 2023 Oct 27, 2023

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New update, I open photoshop and tried the remove tool, and first I had the same message, downloading, but then it said that it was ready to use it, but whenever I click on it, it starts all over again. This just keeps getting weird and weird... 

Thanks Jane-e, you´ve been most helpfull, please forgive me if I´m too incisive at a times. 

 

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Community Expert ,
Oct 27, 2023 Oct 27, 2023

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@Vicente32186748zlc9 

 

Can you get a screenshot of the downloading message that starts when you use the remove tool?

 

I've tagged @CoryShubert and @Pete.Green to look at this.

 

Jane

 

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Community Beginner ,
Oct 27, 2023 Oct 27, 2023

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Captura de tela 2023-10-27 155132.png

after that another one pops up, a green one. Captura de tela 2023-10-27 155618.png and then it goes back to the first message. 

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Community Beginner ,
Oct 30, 2023 Oct 30, 2023

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Tried a brand new install to now avail. 

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Community Beginner ,
Jun 28, 2024 Jun 28, 2024

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Hello, greetings to all, I had the same problem, and in my case the solution was to uninstall Photoshop and reinstall it, I hope it helps you.

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