/t5/photoshop-ecosystem-bugs/p-win-photoshop-26-11-crashes-when-using-color-picker-in-color-replacement/idi-p/15534273Oct 05, 2025
Oct 05, 2025
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Since a few days, Photoshop freezes each time when using image --> adjustments --> Replace color. I'm on Windows 11. I tried on the PC of someone else, and got the same issue. Anyone else encountering this problem? Any suggestions how to fix it?
Sameer K ⢠Adobe Employee, Oct 06, 2025Oct 06, 2025
Hey, @maaikev50062091 and @Stefan-71. Welcome to the Photoshop Community. Thanks for your reports and @Ged_Traynor for validating the issue and providing the workaround. Since I can recreate this behavior, I've leveled it up for the team to look into.
In Adjustments/Replace Color, I was in the process of adjusting the RGB sliders when the program froze. I retried many times with same crash. I just updated to version 26.11.0. (Windows).
Please go to the Help menu in Photoshop, then System Info, and copy the text. You can share the info with us by either pasting it as a reply here or in a text file and sharing the file with us.
Meanwhile, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/3ICarsQ
Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/4nnmM3u
I have seen comments about issues with the Adobe Photoshop update 26.11. I want to add to the list. I use Windows 10 Pro. Once I updated to 26.11 Photoshop would crash anytime I tried to use color replacement. I spent hours in chat trying to resolve the issue and the steps never worked. I have hard to back-step to 26.10 so I can use Photoshop. If there is a solution I would love to hear it. I would also like to know if others are experiencing the same or similar issues.
I have the same problem. I need to work with version 26.10, but the Replace Color tool freezes when I manually enter numbers in the color picker, both in the BETA (27) and in 26.11.
# devices: 2 Device 0 Name: NVIDIA GeForce GTX 1650 Ti Preferred: TRUE Power Envelope: DISCRETE Attachment: UNKNOWN # attached displays: 0 GPU accessible RAM: 4,294 MB VRAM: 4,294 MB Dedicated System RAM: 0 MB Shared System RAM: 0 MB API version: 3.0 (OpenCL 3.0 CUDA) Device version: 3.0 (OpenCL 3.0 CUDA) Vendor name: NVIDIA Driver date: UNKNOWN Driver age: UNKNOWN Driver version: UNKNOWN Bandwidth: 171 GB / s Compute score: 1,213.26 Device name string: NVIDIA GeForce GTX 1650 Ti Device vendor string: NVIDIA Corporation Platform name string: NVIDIA CUDA Platform vendor string: NVIDIA Corporation
Device 1 Name: gfx902 Preferred: FALSE Power Envelope: INTEGRATED Attachment: UNKNOWN # attached displays: 0 GPU accessible RAM: 6,521 MB VRAM: 6,521 MB Dedicated System RAM: 0 MB Shared System RAM: 0 MB API version: 2.1 (OpenCL 2.1 AMD-APP (3240.6)) Device version: 2.0 (OpenCL 2.0 AMD-APP (3240.6)) Vendor name: AMD Driver date: UNKNOWN Driver age: UNKNOWN Driver version: UNKNOWN Bandwidth: 39 GB / s Compute score: 613.162 Device name string: gfx902 Device vendor string: Advanced Micro Devices, Inc. Platform name string: AMD Accelerated Parallel Processing Platform vendor string: Advanced Micro Devices, Inc. End platform OpenCL {1477 ms}
Exit code kExitNormal End sniffer 2025-09-30 09:04:52 [kStatusNormal, kExitNormal]
[1750 ms] Finish RunAllAPIs
[1753 ms] Finish GetSnifferResult
------- Sniffer output ======= GPU Tipo de licencia: Suscripción Número de serie: 96040603113354447937 GUIDBucket: Composite Core GPU (comp_core_gpu): off Composite Core Threads (MultithreadedCompositing): on Composite Core UI (CompositingDocumentTabUI): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Carpeta de la aplicación: C:\Program Files\Adobe\Adobe Photoshop (Beta)\ Ruta de archivo temporal: C:\Users\Tester\AppData\Local\Temp\ Memoria virtual de Photoshop con E/S asĆncrona habilitada VolĆŗmenes de memoria virtual: De arranque, 1,82T, 1,06T libre Carpeta de plugins obligatorios: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\Plug-ins\ Carpeta principal de plugins: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\
Topaz Gigapixel NO VERSION - del archivo āC:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazGigapixelAutomate.8biā TopazGigapixelApplyImageDataFilter NO VERSION - del archivo āC:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazGigapixelApply.8bfā TopazGigapixelGatherImageDataFilter NO VERSION - del archivo āC:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\TopazGigapixelGather.8bfā
Plugins que no se han podido cargar: NINGUNO
Plataforma de extensibilidad unificada - Extensiones:
/t5/photoshop-ecosystem-bugs/p-win-photoshop-26-11-crashes-when-using-color-picker-in-color-replacement/idc-p/15531989#M127690Oct 03, 2025
Oct 03, 2025
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Can confirm it, seems it has issues with certain color values. Rolled back to 26.10 due to it. Something about the change they made to the dialogue box certainly messed it up.
/t5/photoshop-ecosystem-bugs/p-win-photoshop-26-11-crashes-when-using-color-picker-in-color-replacement/idc-p/15532081#M127691Oct 03, 2025
Oct 03, 2025
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Hey, @acrossthecanvas & @istalo. Welcome to the Photoshop Community. I'll need more information to help you figure this out. I couldn't find crash reports submitted with the accounts you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B
Does this happen with the specific documents? Is it stored on an external drive or in a folder associated with cloud backup services? Working through a network, or an external drive, is unpredictable & is not recommended. Head here to learn more: https://adobe.ly/3A2G2zK
As primary troubleshoot steps; try these suggestions:
Go to the location of the preference folder below and rename it to backup.
Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
Restart the computer.
These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.
Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)
/t5/photoshop-ecosystem-bugs/p-win-photoshop-26-11-crashes-when-using-color-picker-in-color-replacement/idc-p/15534343#M127693Oct 05, 2025
Oct 05, 2025
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Before I go through this process can you explain what advantages there are in the upgrade over the version I am using now? I spent a while on the phone with Adobe about the issue and they were unable to fix it.
/t5/photoshop-ecosystem-bugs/p-win-photoshop-26-11-crashes-when-using-color-picker-in-color-replacement/idc-p/15535439#M127601Oct 06, 2025
Oct 06, 2025
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Hey, @maaikev50062091 and @Stefan-71. Welcome to the Photoshop Community. Thanks for your reports and @Ged_Traynor for validating the issue and providing the workaround. Since I can recreate this behavior, I've leveled it up for the team to look into.
/t5/photoshop-ecosystem-bugs/p-win-photoshop-26-11-crashes-when-using-color-picker-in-color-replacement/idc-p/15535786#M127612Oct 06, 2025
Oct 06, 2025
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Thanks for looking into the issue. I just did what @Ged_Traynor suggested and it seems to work! Normally it would crash immediately and now everything seems ok. Thanks a lot for the quick response!
/t5/photoshop-ecosystem-bugs/p-win-photoshop-26-11-crashes-when-using-color-picker-in-color-replacement/idc-p/15538317#M12768713 hours ago
13 hours ago
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Hola comunidad,
Desde la última actualización al trabajar sobre archivos y abrir una ventana emergente: selección de color, niveles,.. el programa se queda congelado sin posibilidad de seguir trabajando, la única solución es cerrar el programa desde el administrador de tareas de Windows (11 Pro), No es debido a problemas de memoria o cpu ya que estas entan al 35% y 15% respectivamente como mÔximo. A alguien mÔs le sucede este error?
/t5/photoshop-ecosystem-bugs/p-win-photoshop-26-11-crashes-when-using-color-picker-in-color-replacement/idc-p/15538343#M12768812 hours ago
12 hours ago
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@cr34tive_director try disabling this option in the preferences and restarting Photoshop to see if it helps