Resize stops working 2023

[josephm76761389]

Having issues with resizing a graphic - it goes along fine then after awhile it stops working.  This is happening more frequently.  I have to close out and restart, then it works again - for a while....

TIA

[Nancy OShea]

Ensure that your mouse has proper drivers and is not failing (as mine recently did).

Also ensure that you have sufficient memory (scratch disk and RAM).  The more you do, the more resources Photoshop needs to work efficiently. 

By way of comparison, my aging workstation has 1.5 TB of available HD space and 14 GB of available RAM.  I save my work often. But if things start to lag, I shut everything down and restart.

[Nancy OShea]

See Photoshop System Requirements:

- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

[josephm76761389]

Thank you for your response - however, this just starting happening - my system meets the requirements

[Nancy OShea]

How big are the files you're working with (filesize)? 

How much scratch disk space and RAM are available to Photoshop?  Edit > Preferences > Scratch Disk / Performance.

[josephm76761389]

[josephm76761389]

It happens with any size - I couldn't resize the screen shot I replied to you with the Scratch Disk

[Nancy OShea]

What steps are you using to resize images?

1. Image > Image Size > change height & width values...

2. Crop Tool...

2. Ctrl + T to Transform...

Is your graphics processor compatible with latest Photoshop? If not, disable it.

[josephm76761389]

I did not set any preferences - this is what was set upon installation from Adobe.  

[PECourtejoie]

Hi, both @josephm76761389 and @Jeannine27250469ljmw please post the contents of Photoshop's Help>System Info... menu, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.
If your post disappears, do not repost it, as it might need to be approved by a moderator. As an alternative you can save it to a .txt file on your computer and attach it on your answer via the forum. (attachments do not post from e-mail)

Also, Try disabling the following:
Preferences -> Performance -> (GPU) Advanced Settings ... -> GPU Compositing
Preferences -> Performance -> Multithreaded Compositing

Then restart PS.

If it does not change, try this: Please try to check "Deactivate Native Canvas" in the menu Edit/Preferences/Technology preview (Pc) or Photoshop/Preferences/Technology preview (Mac), then restart Photoshop.

[Nancy OShea]

@PECourtejoie,

Good advice.  It's almost certainly a display/graphics card issue.  

[Jeannine27250469ljmw]

I'm having the same issue.  Have to exit out of PS and reopen.  PIA

[josephm76761389]

It doesn't matter whether a graphic/photo is small or large - it just quits

[NB, colourmanagement]

Perhaps try resetting Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

It may even be time to reinstall Photoshop.

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management