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1

RX 5700 XT not detected in Photoshop 2020

Community Beginner ,
Jun 17, 2020 Jun 17, 2020

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Photoshop 2020 wont detected my RX 5700 XT, I cant see it in the Perdormance Tab, but in Systeminfo i can see that PS detected the GPU,
any fix for this? i have the probleme for now 3-4 months and im not able to work witht PS2020 because its extreme laggy

Systeminfo:

Adobe Photoshop Version: 21.2.0 20200604.r.225 2020/06/04: 02a81f3015 x64
Anzahl der Starts: 169
Betriebssystem: Windows 10 64-Bit
Version: 10 oder höher 10.0.18362.900
Systemarchitektur: Intel CPU-Familie:6, Modell:12, Stepping:3 mit MMX, SSE (ganze Zahl), SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, Hyper-Threading
Physischer Prozessor: 4
Logischer Prozessor: 8
Prozessor-Taktfrequenz: 3998 MHz
Eingebauter Speicher: 32708 MB
Freier Speicher: 17972 MB
Für Photoshop verfügbarer Arbeitsspeicher: 29953 MB
Von Photoshop verwendeter Arbeitsspeicher: 60 %
ACP.local-Status:
- SDK-Version: 1.30.8.3
- Core Sync-Status: Erreichbar und kompatibel
- Core Sync-Ausführung: 4.3.45.2
- Min. Core Sync erforderlich: 4.3.4.2
ACPL Cache Config:
- Gültigkeitsdauer: 5184000 Sekunden
- Max. Größe: 20480 MB
- Löschprozentsatz: 50 %
- Schwellenwert in Prozent: 85 %
- Löschintervall: 300 Sekunden
Manta-Leinwand: Deaktiviert.
.Alias-Ebenen: Deaktiviert.
Zusatztasten-Palette: Aktiviert.
Fernlicht: Aktiviert.
Bildkachelgröße: 1024 KB
Bildcache: 4
Schriftvorschau: Mittel
TextComposer: Lateinisch
Anzeige: 1
Anzeigebegrenzungen: oben= 0, links= 0, unten= 2160, rechts= 3840
Anzeige: 2
Anzeigebegrenzungen: oben= 0, links= 3840, unten= 1080, rechts= 5760
Mit OpenGL zeichnen: Deaktiviert.
OpenGL – alte GPUs zulassen: Nicht erkannt.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="4.6"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8148
glgpu[0].GLName="AMD Radeon RX 5700 XT"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 2.1 AMD-APP (3075.12)"
clgpu[0].CLDeviceVersion="2.0"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8573
clgpu[0].CLName="gfx1010"
clgpu[0].CLVendor="Advanced Micro Devices, Inc."
clgpu[0].CLBandwidth=4.010000e+11
clgpu[0].CLCompute=4277.891855
nativegpu[0].NativeName="29471:AMD Radeon RX 5700 XT"
Lizenztyp: Abonnement
Seriennummer: 94070425005276496248
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Anwendungsordner: C:\Program Files\Adobe\Adobe Photoshop 2020\
Pfad für temporäre Dateien: C:\Users\mzg\AppData\Local\Temp\
Der virtuelle Speicher von Photoshop hat asynchronen E/A aktiviert
Arbeitsvolume(s):
E:\, 465,8 GB, 227,8 GB frei
Ordner für erforderliche Zusatzmodule: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primärer Zusatzmodul-Ordner: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installierte Komponenten
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2020/05/06-01:42:24 79.620289 79.620289
AdbePM.dll PatchMatch 2020/05/26:23:18:05 1.620877 1.620877
AdobeLinguistic.dll Adobe Linguisitc Library 14.0.0.0
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/05/07-01:07:42 79.382206 79.382206
AdobePIP.dll Adobe Product Improvement Program 8.1.0.68.49183
AdobeSVGAGM.dll AdobeSVGAGM 79.620289 79.620289
AdobeXMP.dll Adobe XMP Core 2020/05/12-16:04:17 79.164460 79.164460
AdobeXMPFiles.dll Adobe XMP Files 2020/05/12-16:04:17 79.164460 79.164460
AdobeXMPScript.dll Adobe XMP Script 2020/05/12-16:04:17 79.164460 79.164460
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2020/05/06-01:42:24 79.620289 79.620289
ahclient.dll AdobeHelp Dynamic Link Library 4.1.0.0
AID.dll AID DLL 1.0.0.7
AIDE.dll AIDE 2020/05/13-01:07:45 79.620495 79.620495
ARE.dll ARE 2020/05/06-01:42:24 79.620289 79.620289
AXE8SharedExpat.dll AXE8SharedExpat 2020/04/29-19:51:01 79.620005 79.620005
AXEDOMCore.dll AXEDOMCore 2020/04/29-19:51:01 79.620005 79.620005
Bib.dll BIB 2020/05/06-01:42:24 79.620289 79.620289
BIBUtils.dll BIBUtils 2020/05/06-01:42:24 79.620289 79.620289
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CoolType.dll CoolType 2020/05/06-01:42:24 79.620289 79.620289
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamic-torqnative.dll Universal Extensibility Platform uxp-3.8.0.41
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
igestep30.dll IGES Reader 9.3.0.113
JP2KLib.dll JP2KLib 2020/04/28-11:43:26 79.274989 79.274989
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
LogSession.dll LogSession 8.1.0.68.49183
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2020/05/06-01:42:24 79.620254 79.620254
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop 2020 21.2
Plugin.dll Adobe Photoshop 2020 21.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.4.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.4.0.146
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2020 21.2
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.620289 79.620289
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 6.0.0.14
VulcanMessage5.dll Vulcan Message Library 6.0.0.14
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
wu3d.dll U3D Writer 9.3.0.113
Einheitliche Erweiterungsplattform uxp-3.8.0.41


Erforderliche Zusatzmodule:

Adaptive Weitwinkelkorrektur 21.2 - aus der Datei "“Adaptive Wide Angle.8bf”"
Aquarell 21.2 - aus der Datei "“Filter Gallery.8bf”"
Basrelief 21.2 - aus der Datei "“Filter Gallery.8bf”"
Bereich 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“statistics.8ba”"
Bildpaket-Filter 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“ChannelPort.8bf”"
Blendenflecke 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
BMP 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Buntglas-Mosaik 21.2 - aus der Datei "“Filter Gallery.8bf”"
Buntstiftschraffur 21.2 - aus der Datei "“Filter Gallery.8bf”"
Camera Raw 12.3 - aus der Datei "“Camera Raw.8bi”"
Camera Raw-Filter 12.3 - aus der Datei "“Camera Raw.8bi”"
Chrom 21.2 - aus der Datei "“Filter Gallery.8bf”"
Cineon 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“Cineon.8bi”"
Color Lookup-Raster rendern 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“Export3DLUT.8be”"
Color Lookup-Tabellen exportieren 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“Export3DLUT.8be”"
Conté-Stifte 21.2 - aus der Datei "“Filter Gallery.8bf”"
De-Interlace 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Diagonal verwischen 21.2 - aus der Datei "“Filter Gallery.8bf”"
Dicom 21.2 - aus der Datei "“Dicom.8bi”"
Differenz-Wolken 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“Clouds.8bf”"
Distorsion 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Dunkle Malstriche 21.2 - aus der Datei "“Filter Gallery.8bf”"
Durchschnitt 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“Average.8bf”"
Eazel Acquire 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“EazelAcquire.8ba”"
Entropie 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“statistics.8ba”"
Erfassungsbereich 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“MeasurementCore.8me”"
Extrudieren 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Farbpapier-Collage 21.2 - aus der Datei "“Filter Gallery.8bf”"
Farbraster 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Fasern 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
FastCore-Routinen 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“FastCore.8bx”"
Feuchtes Papier 21.2 - aus der Datei "“Filter Gallery.8bf”"
Filtergalerie 21.2 - aus der Datei "“Filter Gallery.8bf”"
Fluchtpunkt 21.2 - aus der Datei "“VanishingPoint.8bf”"
Fotokopie 21.2 - aus der Datei "“Filter Gallery.8bf”"
Fotos freistellen und gerade ausrichten (Filter) 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Fotos freistellen und gerade ausrichten 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“CropPhotosAuto.8li”"
Fresko 21.2 - aus der Datei "“Filter Gallery.8bf”"
Für Web speichern 21.2 - aus der Datei "“Save for Web.8be”"
Gekreuzte Malstriche 21.2 - aus der Datei "“Filter Gallery.8bf”"
Gerissene Kanten 21.2 - aus der Datei "“Filter Gallery.8bf”"
Glas 21.2 - aus der Datei "“Filter Gallery.8bf”"
Grobe Malerei 21.2 - aus der Datei "“Filter Gallery.8bf”"
Grobes Pastell 21.2 - aus der Datei "“Filter Gallery.8bf”"
Halide Bottlenecks 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“HalideBottlenecks.8bx”"
HDRMergeUI 21.2 - aus der Datei "“HDRMergeUI.8bf”"
HSB/HSL 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
IFF-Format 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
IGES 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“U3D.8bi”"
JPEG 2000 21.2 - aus der Datei "“JPEG2000.8bi”"
Kacheleffekt 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Kacheln 21.2 - aus der Datei "“Filter Gallery.8bf”"
Kanten betonen 21.2 - aus der Datei "“Filter Gallery.8bf”"
Kohleumsetzung 21.2 - aus der Datei "“Filter Gallery.8bf”"
Konturen mit Tinte nachzeichnen 21.2 - aus der Datei "“Filter Gallery.8bf”"
Körnung && Aufhellung 21.2 - aus der Datei "“Filter Gallery.8bf”"
Körnung 21.2 - aus der Datei "“Filter Gallery.8bf”"
Kräuseln 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Kreide && Kohle 21.2 - aus der Datei "“Filter Gallery.8bf”"
Kreuzschraffur 21.2 - aus der Datei "“Filter Gallery.8bf”"
Kristallisieren 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Kunststofffolie 21.2 - aus der Datei "“Filter Gallery.8bf”"
Kurtosis 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“statistics.8ba”"
Leuchtende Konturen 21.2 - aus der Datei "“Filter Gallery.8bf”"
Malgrund 21.2 - aus der Datei "“Filter Gallery.8bf”"
Malmesser 21.2 - aus der Datei "“Filter Gallery.8bf”"
Matlab-Vorgang 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“ChannelPort.8bf”"
Maximum 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“statistics.8ba”"
Median 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“statistics.8ba”"
Mehrprozessorunterstützung 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“MultiProcessor Support.8bx”"
Mezzotint 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Minimum 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“statistics.8ba”"
Mit Struktur versehen 21.2 - aus der Datei "“Filter Gallery.8bf”"
Mittelwert 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“statistics.8ba”"
MMXCore-Routinen 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“MMXCore.8bx”"
Neigung 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“statistics.8ba”"
Neonschein 21.2 - aus der Datei "“Filter Gallery.8bf”"
NTSC-Farben 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“NTSC Colors.8bf”"
Objektivkorrektur 21.2 - aus der Datei "“Lens Correction.8bf”"
Objektivunschärfe 21.2 - aus der Datei "“Lens Blur.8bf”"
Ölfarbe getupft 21.2 - aus der Datei "“Filter Gallery.8bf”"
OpenEXR 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Ozeanwellen 21.2 - aus der Datei "“Filter Gallery.8bf”"
Patchwork 21.2 - aus der Datei "“Filter Gallery.8bf”"
PCX 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“PCX.8bi”"
Pfade -> Illustrator 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Pixar 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“Pixar.8bi”"
Polarkoordinaten 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Portable Bit Map 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“PBM.8bi”"
Prägepapier 21.2 - aus der Datei "“Filter Gallery.8bf”"
PRC 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“U3D.8bi”"
Punktieren 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Punktierstich 21.2 - aus der Datei "“Filter Gallery.8bf”"
Radialer Weichzeichner 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Radiance 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“Radiance.8bi”"
Rasterungseffekt 21.2 - aus der Datei "“Filter Gallery.8bf”"
Risse 21.2 - aus der Datei "“Filter Gallery.8bf”"
Schwamm 21.2 - aus der Datei "“Filter Gallery.8bf”"
Schwingungen 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Selektiver Weichzeichner 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Solarisation 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“Solarize.8bf”"
Spaces 21.2 - aus der Datei "“Spaces.8li”"
Spritzer 21.2 - aus der Datei "“Filter Gallery.8bf”"
Standardabweichung 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“statistics.8ba”"
Stempel 21.2 - aus der Datei "“Filter Gallery.8bf”"
Strichumsetzung 21.2 - aus der Datei "“Filter Gallery.8bf”"
Strudel 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Stuck 21.2 - aus der Datei "“Filter Gallery.8bf”"
Sumi-e 21.2 - aus der Datei "“Filter Gallery.8bf”"
Summe 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“statistics.8ba”"
Targa 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Tontrennung && Kantenbetonung 21.2 - aus der Datei "“Filter Gallery.8bf”"
U3D 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“U3D.8bi”"
Unterstützung für Skripten 21.2 - aus der Datei "“ScriptingSupport.8li”"
Varianz 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“statistics.8ba”"
Verbiegen 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Verflüssigen 21.2 - aus der Datei "“Liquify.8bf”"
Versetzen 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Verwackelte Striche 21.2 - aus der Datei "“Filter Gallery.8bf”"
Verwacklung reduzieren 21.2 - aus der Datei "“Shake Reduction.8bf”"
VueScan 1.0.00 - aus der Datei "“VueScan.8ba”"
Weiches Licht 21.2 - aus der Datei "“Filter Gallery.8bf”"
Wellen 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
WIA-Unterstützung 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“WIASupport.8li”"
Windeffekt 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Wireless Bitmap 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“WBMP.8bi”"
Wölben 21.2 - aus der Datei "“Standard MultiPlugin.8bf”"
Wolken 21.2 (20200604.r.225 2020/06/04: 02a81f3015) - aus der Datei "“Clouds.8bf”"

Optionale Zusatzmodule und Zusatzmodule von Drittanbietern: KEINE


Doppelte und deaktivierte Zusatzmodule: KEINE


Nicht geladene Plug-Ins: KEINE

Einheitliche Erweiterungsplattform - Erweiterungen:

com.adobe.ccx.start 3.4.2.5 - von der Datei "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.ccx.start\"
CDO: 1.64.3
CmdN: 1.3.4
CDP: 1.91.4
com.adobe.photoshop.exportAs 0.1.0.0 - von der Datei "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.exportAs\"

com.adobe.photoshop.personalization 1.0.0.0 - von der Datei "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"


Erweiterungen:

com.adobe.stock.panel.licensing 0.1.0 – aus der Datei “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
Neues Dokument 3.2.0 – aus der Datei “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.2.0\fnft.html?v=3.2.0.7”
Bibliotheken 1.0.0 – aus der Datei “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\index.html”
com.adobe.inapp.typekit.purchase 1.0.0 – aus der Datei “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\purchaseTypekit.html”
Startseite 2.11.0 – aus der Datei “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.11.0\index.html?v=2.11.0.12”
com.adobe.capture.extension 1.0.0 – aus der Datei “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\extensions\capture\capture.html”
Adobe Color-Themen 6.1.0 – aus der Datei “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Exportieren als 4.8.12 – aus der Datei “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Exportieren als 4.8.12 – aus der Datei “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installierte TWAIN-Geräte: OHNE

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Adobe
New Here ,
Jul 28, 2020 Jul 28, 2020

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I have the same problem! AMD ATI Radeon RX5700XT Nitro+ and Photoshop CC 21.2.1. 😞 I hope for some reply as soon as possible, I have some blocked jobs

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Community Beginner ,
Mar 14, 2021 Mar 14, 2021

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have you been able to solve your problem in the meantime?

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Explorer ,
Aug 07, 2020 Aug 07, 2020

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Having the same problem with my Sapphire Radeon PULSE RX 5700 XT. Photoshop is actually slower because it tries to recognize the card, then sometimes does and sometimes does not. Then it hangs or crashes when it does recognize it but can't offer it up as an option to turn on graphic card acceleration. I tried resetting my prefs and making sure that the acceleration was not selected so that Photoshop doesn't try to look. Unfortunatly, Photoshop still looks, finds it sometimes and not others, then hangs or crashes. It's killin' me, I'm thinking about returning the card. I have 9 days left before I can return it. Let's hope we hear something from Adobe or AMD. I have submitted a trouble ticket with them about a week ago. 

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Community Expert ,
Aug 07, 2020 Aug 07, 2020

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Have you installed the August update from AMD?

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Explorer ,
Aug 07, 2020 Aug 07, 2020

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I have installed the latest recommended update 20.4.2 which was released on 5/15/2020. The August update is optional but I'll give it a try and get back to you. 

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Explorer ,
Aug 07, 2020 Aug 07, 2020

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Nope, didn't work. Now upgraded to the lastest version, 20.8.1, released 7/29/2020. I restarted the computer to be sure the update was in use. Same error in Photoshop, "Photoshop detected an error in your display driver. Update or reinstall the driver and check Use Graphics Processor to retry. It is not even displaying the name of my graphics card in the Performance settings, that's pretty basic information that shouldn't be too difficult for the program to find. Just to be sure, I made sure that Creative Cloud had updated Photoshop as well and it did, current version of Photoshop is 21.2.1 at the time of this post. I also checked Illustrator, Illustrator is showing the name of the graphics card in it's preferences as well as having the text "Compatible GPU Available" on the Performance page of the Preferences. 

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Community Expert ,
Aug 10, 2020 Aug 10, 2020

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Do you happen to have two monitors with two different drivers?

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Community Expert ,
Aug 10, 2020 Aug 10, 2020

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The alternative is to uninstall and reinstall PS and run all updates to see if it sees your graphics card.

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Explorer ,
Aug 10, 2020 Aug 10, 2020

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I was thinking that it was a compatibility problem with my video card driver not supporting OpenCL, or at least not supporting it in a way that Photoshop can understand. 

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Community Expert ,
Aug 10, 2020 Aug 10, 2020

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You can always turn Open CL off in your PS prefs and restart to see what happens.

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Explorer ,
Aug 10, 2020 Aug 10, 2020

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Unfortunately that is not an option as the Detected Graphics Processor is blank (in the Graphics Processor Settings). The card is not being recognized. The Adcanced Settings button is grayed out. If I reset my preferences in Photoshop (pressing ahd holding Alt+Control+Shift) I can see the Video Card listed just like it shows up in Illustrator. The issue I have is that if I enable the use of the Graphics Processor, this is when I get hanging and crashing. After it crashes or the next time I start the program if it has been closed, the space for the name of the graphics processor is blank again and the operation of the program retuns to normal. Slower that it proabably could be with a functioning graphics processor, but stable. I have found that if I just leave it alone and accept that it will not be using my graphics processor, I can get my work done. My problem is, why did I spend all this money on a graphics processor if it is not going to help me in the least in Photoshop. It's hard to justify a business purchase if the purchase does not contribute to my business. 

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Community Expert ,
Aug 11, 2020 Aug 11, 2020

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If you reset and enable to graphics card, but disable Open CL is it stable?

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New Here ,
Oct 12, 2020 Oct 12, 2020

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Just letting you know that I have the same card, Sapphire pulse 5700 xt, and the exact same prohlem.

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New Here ,
Oct 12, 2020 Oct 12, 2020

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Switched the Open CL off now, testing for a day or two to see if it's stable.

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Explorer ,
Aug 10, 2020 Aug 10, 2020

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I do have two different monitors but they are plugged into the same video card. I have not heard of a driver for a monitor before, I'm pretty sure that it's the driver for the one video card that I have that is the issue, but I can easily unplug the second monitor and give that a go. Not too hopeful about that working but I don't know everything so what the heck, I'll give it a go. 

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Community Beginner ,
Oct 26, 2020 Oct 26, 2020

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ps2021 and still the same problem, also with Open CL switched off..

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New Here ,
Oct 30, 2020 Oct 30, 2020

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Hey,

It's weird because I just switched to 2021 (2020 definetly doesn't/won't recognize that card) and it recognized my 5700xt.

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Explorer ,
Nov 04, 2020 Nov 04, 2020

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I could get it to recognize the card if I reset the preferences. The problem is, as soon as I restart the program, it no longer recognizes it. Photoshop now runs slower, pausing during clone stamps and only noticing that I have released my mouse button a few nano seconds after I have released it. It could be my slower processor (4th gen i7 4Ghz) is the same as I keep updating photoshop but I swear Photoshop ran better with my older 3 year old video card than it does now. 

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Community Beginner ,
Mar 14, 2021 Mar 14, 2021

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does anyone here have a solution yet?

I have set up my computer again, current Windows, current drivers -> no improvement.
The only thing that's different is that I can't download PS2019 anymore, so I don't even have a workaround.

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New Here ,
Jan 11, 2024 Jan 11, 2024

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LATEST

If anyone runs into this issue with AMD RX 5700XT - I was able to fix it by:

Edit -> Preferences -> Technology Previews

Then make sure Older GPU mode is selected. Click OK and then restart Photoshop. 

Open Photoshop again - then check if your card is being picked up now:
Edit -> Preferences -> Performance

You should see it in the right hand box.

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