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Save For Web Error - Blank Save for web window in Photoshop 2019 on macOS Big Sur

New Here ,
Jul 30, 2021 Jul 30, 2021

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I upgraded my Macbook Pro to MacOS Big Sur yesterday and when I tried to Save For Web on my Photoshop CC 2019 it showed me this screen. I already tried reseting it to essentials but its still not working. Did this already happen to someone?

Thanks

 

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Adobe Employee ,
Jul 30, 2021 Jul 30, 2021

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Hi,

 

We're sorry about the trouble with Save For Web window in Photoshop on macOS Big Sur. The 2019 version you're using has not been tested on macOS Big Sur & there might be compatibility issues. Please update Photoshop to the latest version & let us know if the issue persists.

You can check: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-big-sur.html

 

If the issue persists, please ensure Photoshop have all necessary permissions on your Mac by following the steps mentioned below:

1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it.

3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

Regards,

Nikunj

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New Here ,
Jul 30, 2021 Jul 30, 2021

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Hi Nikunj,

 

Thanks for your reply. I'm using the CC 2019 because the 2021 version keeps crashing constantly on my computer – I've looked at various posts but can't seem to get around that.

 

Best,

Felipe

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