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Save for web error - Mac OS Catalina

Community Beginner ,
Dec 18, 2019 Dec 18, 2019

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Hello everyone,

I have an issue saving gif for web with my OS to Catalina (10.15.2).

When I try to save, there's a message saying :

"Adobe save for web error. Could not complete this operation. An unknown operating system error has occured."

I tried to delete "save for web prefs.psp" but nothing has changed.

 

Capture d’écran 2019-12-18 à 09.57.14.png

 

Capture d’écran 2019-12-18 à 09.55.45.png

 

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replies 153 Replies 153
Explorer ,
Nov 17, 2020 Nov 17, 2020

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But sill not working with sliced document.
Cheked on macOS Big Sur - still unresolved problem 😞

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Explorer ,
Nov 17, 2020 Nov 17, 2020

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Screenshot 2020-11-17 at 15.52.23.png

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Community Beginner ,
Nov 18, 2020 Nov 18, 2020

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Adobe, have you come up with a solution for this yet? Is been almost a year since this post, and I wasn't able to find solutions to the problem in this thread. Very frustating.

I am experiencing the same problem with my Photoshops (I tried it with Photoshop 21 (22.0.1), 20 (21.2.2) and 19 (20.0.7) and all have some exporting problem when saving for web) on macOS Catalina 10.15.5.
I had this problem yesterday, but it has already happened before a few times in the past – it is not a constant problem. I tried resetting photoshop and my computer, but it was ineffective.

This is enfuriating. It is such a small bug that made me lose 30 min of work trying to solve it yesterday, before I luckily could send the .psd to a colleague to export .gifs for me.
I'm very afraid of the day in which photoshop will let me down when I need it the most to solve something fast.

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New Here ,
Nov 21, 2020 Nov 21, 2020

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Big Sur 11.0.1
PS 22.0.1
Same problem. I deleted the preferences, restarted and cannot save for web legacy.
Are we going to get this fixed or nah? 

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Community Expert ,
Nov 30, 2020 Nov 30, 2020

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Hello, I'm on Catalina 10.15.7 with PS 22.0.1 and all is working when i use "save for the web legacy".  At this time i can't test with Big Sur but i'm going to find ther answer.
For the preferences do you do like this ?

https://helpx.adobe.com/photoshop/using/preferences.html

You can also try with Creative Cloud Cleaner :

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Let us know if it help

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New Here ,
Nov 30, 2020 Nov 30, 2020

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Hi there, it actually started working again. I have no idea what changed.

Thank you for reolygin.

[Priavte information removed by Moderator]

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Community Beginner ,
Nov 30, 2020 Nov 30, 2020

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PS 2021 the "Save for web works" however PS 2019 it does not. I have to use PS 2019 since 2021 lags when I try and use my drawing tablet. So right now, I have to work in 2019 then save the PSD and then open it in 2021 to use the "Save for Web". A complete pain in the ass. 

 

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New Here ,
Nov 30, 2020 Nov 30, 2020

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Can you remove my contact info, please?
I replied by email and I wasn't aware that the entire email with my signature & contact info would post publicly.
Thanks!

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New Here ,
Dec 23, 2020 Dec 23, 2020

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I, too, am getting this error. Funny, it worked this morning, and didn't this afternoon. Really threw a wrench into my Christmas get out of the office early! I did the Photopea workaround which was fine, but not what I want to keep doing! BTW, I am up to date on everything. What is going on???

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New Here ,
Jan 10, 2021 Jan 10, 2021

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The Same problem. Last version Big Sur and PS 2021. 
Didn't save web GIF.
No more dollars for Adobe company from my side. 

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New Here ,
Jan 28, 2021 Jan 28, 2021

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MacOS Big Sur latest version, PS 2021, Mac Mini M1. Same problem. Have PS 2021 also running on my MacBook Pro on Big Sur and there it is no problem...

 

Cheers --Mike

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Explorer ,
Feb 04, 2021 Feb 04, 2021

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I also experience this problem and I can't find a solution to fix it:

 

Screenshot 2021-02-04 at 13.58.05.png

 

macOS Big Sur 11.1 (20C69)

Adobe PS 22.1.1.

 

Does anybody know the solution to my problem?

 

 

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New Here ,
Feb 04, 2021 Feb 04, 2021

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I don't think so... Haven't had a useful reply. I can tell you that an update to Big Sur 11.2 (available since this week) didn't change anything.

 

Cheers --Mike

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Community Beginner ,
Mar 10, 2021 Mar 10, 2021

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I had the same problem, and what helped me was holding down the alt key in the save for web dialog - that changes the Cancel and Done buttons to Reset and Remember. Clicking on those made the problem go away.

 

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Community Beginner ,
Mar 10, 2021 Mar 10, 2021

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Skærmbillede 2021-03-10 kl. 11.49.04.png

Here is the screenshot from the Save for web dialog box. 

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Community Beginner ,
Mar 24, 2021 Mar 24, 2021

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I uninstalled the latest version of Photoshop and then istalled an older one instead. It's now working. I'm on a Mac and was on the up to date version for March 24th 2021...  on the current version of Big Sur.

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Community Beginner ,
Mar 26, 2021 Mar 26, 2021

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Well I have the latest version of PS installed and Catalina- The Save for Web WAS working then about 10 minutes ago- I get the error again. I swear I should be able to sue Abobe for the amount of lost work time trying to troubleshoot their buggy updates. 

 

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Community Beginner ,
Mar 26, 2021 Mar 26, 2021

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Delete that version and upload an older version- that worked for me (based
in someone else’s post!)--
Jane Farrar
Round Circle Design Ltd

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Community Beginner ,
Mar 26, 2021 Mar 26, 2021

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Nope- 2019 does not work either. I checked my permissions in the system preferences and Photoshop has full access. But I cannot use the Save for Web- even though it worked earlier today. I have updated Catalina and restarted. Nothing works and of course, Adobe has no solution since they make more money than God and refuse to have any sort of real customer service. Instead we have to reply on posting here and having the issues ignored forever. 

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Community Beginner ,
Mar 26, 2021 Mar 26, 2021

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Earlier in this thread there was the following suggestion which worked for me: The fix that worked for me for this is to give Google Chrome full disk access in System Preferences (Security & Privacy > Privacy > Full Disk Access > + > Google Chrome.

You might need to give Firefox or whatever browser you are using permissions - maybe moving from default OS browser causes this issue.  Seems there's some comms between Photoshop and browser in prepreation for the preview function. Also I've noted from Wacom issues, that Privacy settings might work for first 30mins(?) after login on Mac and then lockup. So might be related - doubtful but maybe. 

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Community Beginner ,
Mar 26, 2021 Mar 26, 2021

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Yeah- I tried the permissions trick but still no luck. This is beyond frustrating. It worked this morning and now it doesn't. It didn't work on 2019 but it did for 2021- now it won't work on either. I can't upgrade to Big Sur because other programs I use aren't compliant yet, here here I am stuck, like others as Adobe continues to take my money and provide me with buggy software. 

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Community Beginner ,
Nov 21, 2021 Nov 21, 2021

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I've also discovered that just repeatedly trying Save For Web (which will complain a few times then work...) and then also when clicking Save inside the Save For Web (again complains a couple of times but then works...)

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Explorer ,
May 26, 2021 May 26, 2021

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The only solution that was successfull for me, is keeping a 2019 version of Photoshop just for the sake of exporting from "Save as".

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New Here ,
Jun 23, 2021 Jun 23, 2021

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What are your input, & disk settings under `System Preferences > Security & Privacy`? I also have 2019 installed, but my Save for Web is not working either.

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New Here ,
Jun 23, 2021 Jun 23, 2021

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The reason we've heard no answer from Adobe is that Adobe, CreativeCloud, and its dozens of hidden "helper" apps get more and more intrusive into your system with each passing year. Apple introduced a lot of privacy and system sandboxing features with Catalina, and now Adobe doesn't want to spend time getting "Save for Web" to work again without relenting on some of those system intrusions. It's easier for them to just call it "legacy", even though hundreds and thousands of people still rely on that functionality.

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