Save for Web Error?

[phoebe-m]

I am currently trying to export a GIF from Photoshop CC 2014 but I keep encountering this error message:

I have read previous forum post saying to delete Adobe Save For Web 12.0 Prefs but I cannot navigate to the

file's location, nor does it come up in a search. I have also tried changing the image/canvas size of the gif too.

It was exporting GIFs perfectly 24 hours ago. Any help or tips would be greatly appreciated.

I am using Windows 10.

[defaultx0jekvgy27ho]

Finally. Thanks for the help.

[johnm88589684]

Thanks SO much! Finally, a solution!

[ChrisBowling]

Okay this may be weird a easy fix. I have been trying to save a gif in Save for Web (Legacy). I kept recieving the error that I have seen thrown around in this thread. Before my file was listed containing hyghfens not underscores. I thought for a second that maybe changing the hyphens to underscore will help since you typically use underscores when naming files when creating html and css files. To my surprise it works. Make sure your file does not contain any hyphens USE_UNDERSCORE.

[OriginalProofs]

I'm trying to use the Legacy Save for Web and having the same issue, and have tried the above couple of solutions with no sucess.  

I've looked at the Export As feature and it's similar to the Legacy but I would like the abilty to set approximate file size as you can do in Legacy.  If anyone has any other solutions to fix the Save for Web problem or how to get the Export As feature to control file size please let me know!

[wingmlo]

I've tried granting full disk access, and using underscore instead of hypens, but issue is still occuring. Has anyone been able to figure out another solution? 

[MrJasmo]

Having to rely on Export as... but not a fix-all. Hoping the update this week fixed it, NOT!!

[MrJasmo]

This fixed it! 2019 version was not replaced in the update and dock icon was linking to PS 2019!

"I had the same problem until I realized I was working in the 2019 version. Switched to 2020 and it worked perfectly."

[wingmlo]

That worked, thank you so much! 

[Crayola45]

Thanks for this! Had the same problem over the past week, didn't notice that after the recent update to 2020 version it hadn't updated in the 'dock'... was still the 2019 version! Swapped it out and all is well. Also did the security fix allowing PS access just in case.

[A_Sevelsted]

Thanks this worked for me 🙂

[mjhedderman]

Updated Photoshop to newest version (Mac is updated as well), and tried every solution in this thread still did not fix problem 

[sash13]

same problem I tried all this variations (to solved)  - but NO - just Nothing helps

[jjslou]

Hello,

Is there an update on this matter? It's May 2021,  Photoshop has access to my disk, I already resetted my preferences, and I updated to the newest version of Photoshop.

Thank you in advance,

J

[Nathalia5C5F]

I've had this issue many times! this time I've tried to clean my video cache, edit>purge>Video Cache. Then I restarted photoshop and now is working...

[jeremyb59096426]

Having the same issue. None of the suggestions that I have seen on these forums has worked for me. Latest Photoshop 2020 on macOS Catalina 10.15.2

[bhauser86]

Upgrading to Photoshop 2020 on macOS Catalina 10.15.2 worked for me and was able to Export for Web Legacy successfully.

[tchang@squaw.com]

Upgrading photoshop worked for me too!

[sash13]

Yes! Yes! Yes!

Worked! 

Im UPDATED to Adobe Photoshop CC 2020

21.0.3 Release! 

And it's worked! Save as for Web (Legacy)!

YES! 

Thank you Adobe team!

no erors  - everythink is great!

[GCrusher]

Now in June 2020, I was having the same problem and realized that I needed to delete 2019 photoshop, as it was defaulting back to it, which created the problem after I upgraded to the lates software and am using Catalina.

[devo13]

Thank you, switching from 2019 to 2020 worked for me! So frustrating when something doesn't work and you have no idea why until you Google it and find other helpful people dealing with the same issue.

[Cinne]

I experienced this problem too with Photoshop 2020 & 2021. But I tried the following, and it worked for me. I was able to export to web again by doing this: Preferences > Performance > Increase 'Memory Usage'. 

I hope this fix will work for others as well. 

[LP5DEF]

My OS is Catalina 10.15.7 and I'm using Photoshop 2021 (22.0.0)

I tried doing:  Preferences > Performance > Increase 'Memory Usage' as well as Photoshop added to "System Preferences / Security & Privacy / Full Disc access" and it did not work.

What worked for me so far: My file name had a date so I was using a (backslash) /. When I saved it for web legacy, I replaced the backslash with a period.

[Lindsey0D4D]

Hi guys i too have been having major issues with the save for web legacy saga so i took someones advice on page one and went to  export as: but when i post them  to various websites, mainly tumblr facebook etc. they don't Animate is there something i'm not doing right and i absolutely lol refuse to go with save for web legacy i'm loving the quickness with the export as.

help please:D!!

[Savannah5C99]

This problem started for me a few days ago and was driving me crazy! Tried everything. What finally worked was uninstalling the most recent version of Photoshop and reinstalling the previous version. All good now. 

[EmilyOLove]

I had to clear out a bunch of Temp files as well as the Recycling Bin to solve this issue.