Save for Web Error?

[phoebe-m]

I am currently trying to export a GIF from Photoshop CC 2014 but I keep encountering this error message:

I have read previous forum post saying to delete Adobe Save For Web 12.0 Prefs but I cannot navigate to the

file's location, nor does it come up in a search. I have also tried changing the image/canvas size of the gif too.

It was exporting GIFs perfectly 24 hours ago. Any help or tips would be greatly appreciated.

I am using Windows 10.

[JeanK77]

Hello, I have the same problem.

With the new 22.3 release I got the export error (Removed competely all cache files, checked all sizes, ... ) nothing helped

I rollback to 22.2 and every thing is OK with the same file !!!!! 

Is it possible to get a new release with only SOLVED bugs and NO ADDED bugs

Thanks a lot

[Mark Lunn Jr Photography]

I'm having the same problem with the 22.3 release, I've done everything to try and fix it and I'm still getting the error "The operation could not be completed" when I do file > export > save for web. I uninstalled it, installed 22.2 and it works fine, I uninstalled 22.2 and then reinstalled 22.3 for about the 3rd time I think and it gives me the error again. There must be a bug in the new 22.3, I'm just going to use 22.2 for now.

[Grahb]

SOLVED. I think.

Been super frustrated with the "Save for Web' Legacy Error in PS 2021 on Mac. Strangely it worked fine when I created another user account on my mac, so I knew it wasnt a software issue. 

I dug deeper into the 'Preferences' and found one setting that made it work again. 

Preferences > Technology Previews > Enable optimized Export As 
Note: This was left unchecked, and when i enabled it, the Save for Web worked!
I quit photoshop and restarted a few times to test and make sure it was still working, and it was!

Yay for all of us struggling!! It's been a big pain. Weirdly after spending 1hr 15 minutes with an expert from Adobe, she made me try every single thing in the book from renaming source files, to deleting plugins, reinstalling, installing older versions and many more things, she was completely unaware of these settings, and I'm shocked after so many users across the board having this issue, not one person from Adobe has bothered to address it, considering it was 1 setting within the app that had to be enabled. That is disappointing. 

[Mark Lunn Jr Photography]

This didn't fix the issue for me, still doing the same thing when I do export > save for web. I made the change, closed photoshop, reopened and still same error, restarted computer and still same error.

[Leo5EEC]

Same for me I have tried everything possible without any success. Very dissapointing.

[colliemom01]

I'm still having the issue, as well.  On MacBook Pro 2019, Big Sur, latest version of Photoshop: 22.3.1.

Anyone heard when Adobe will fix the Export for Web issue?  I've updated my preferences and gave full disk access to Photoshop.  Hate to go to a previous version of Photoshop.

Thanks!

[jjslou]

It's now May and this didn't solve it for me. 

[Grahb]

Hi,

So turns out it was a Dropbox issue for me. I had signed on for dropbox to automatically backup my desktop, documents etc on my mac. I opted out of that and i've never faced the Save For Web error since. 

[Grahb]

Update!

It was a dropbox issue. If you have 'Back up Mac' option turned on in your dropbox, where it automatically backsup your desktop, documents etc. Cancel that. I havent received the Save For Web error since I did that. Also noticed some other users facing same issue had the same dropbox feature turned on.

try it out and let us know if it worked.

[jjslou]

Hi Grahb, I don't think I have that 'Back up Mac' option enabled. How do I know if it is?

[jeri_sagac]

This WORKED!!!  I disabled my Dropbox auto back up of my desktop, documents and download folders.  Everything is back to working again, FINALLY.  Thanks!

[GIANINA-IULIA5FB7]

Hello, I had the same problem and I reduced my image size and it worked! 

[Sam B+]

MAY 2022: I have this same problem using 23.3.2 release of PS on macOS monterey with the M1 chip. I tried many of the suggestions above but none of them worked for me. some of the settings mentioned no longer exist for me. This is the first time I have tried to make a gif on the new M1 chip machine 

I opened the exact same file on an older Mac with intel chip running PS 23.3.1 release and it worked  fine. 

[Bella4054]

Hi everyone,

I have tried to read through the thread and test various solutions - without success. I am very new to the program, but before I updated Photoshop and my macOS, I have exported several animated GIFs directly from Photoshop. However, it says there is an operating system error. Additionally, it used to say Export > Save for web (legacy), but now it says Export > Save for web (older). I don't understand this at all, since everything is updated and new. I can't find a solution, and I was wondering if any of you have experienced something similar. I also have the brand new MacBook Pro with the M3 chip and 18 GB.

Thank you!

[jane-e]

@Bella4054 

You've jumped in on a seven-year-old thread from 2017. 

Save for Web was created on or about the time of CS2 and things have changed since then. Adobe has kept it with all of its limitations (including file size) because some folks insist on using it. Newer options are in File > Export.

Adobe has kept access to other very old features, such as the old shortcuts for Channels, for those who prefer the old way. It uses "legacy" to indicate these, and you will see them throughout the application. You don't have to use them.

I haven't seen "older" instead of "legacy", but it might just be a translation issue. 

Jane

[Bella4054]

Hi Jane,

Thank you very much for your response. Sorry that I wrote in an old thread;
I just noticed that the last updates in the thread were from 2021.

The problem is that I don't know how to save my animated GIFs from
Photoshop... I don't know if there are other ways to do this besides File >
Export > Save for Web. As I mentioned, this option is not available for me.

Bella