Skip to main content
M
MoMcArtney
Participant
May 17, 2020
Answered

'Save for Web' not working Photoshop CC 2020

  • May 17, 2020
  • 10 replies
  • 48918 views

Hey guys, 

 

My save for web option is not working. Every time I try to save using the Save for Web ( Legacy) option I get an error message. 

 

Please help! 

    Correct answer Nancy OShea

    Take this as a blessing in disguise.  Legacy Save for Web is outdated.  That's what legacy means.

    Use File > Export > Export As.

     

    10 replies

    L
    L. Posso
    Participant
    January 6, 2022

    Hey guys! 

     

    So Ok, I think this is STILL an issue. I just literally purchased the whole CC suite, installed a clean freash version of PS 22.5.4. Its a 2014 Macnbook Pro. It runs smoothly w no problems at all. Im running MacOS Mojave 10.14.6

     

    Actually Adbobe automatically picked this version for DL. 

     

    I go to save for web using the old classic typical way (CLT + ALT + Shift + S) and Legacy dialog window comes up. I dial in file, size, return... and then a warning dialog box comes up!.

     

     

     

     

     

     

     

    WHAT IS THE FIX TO THIS!  There has to be a way other then the export window.

     

    Please advise!

     

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      January 7, 2022

      @L. Posso,

      Use File > Export > Export As. 

       

      Legacy Save for Web should be avoided.  It's no longer fit for purpose.  That's why it's called "Legacy." 😉

       

      Nancy O'Shea— Product User & Community Expert
      T
      troyjack
      Inspiring
      April 13, 2022

      Just curious... If Legacy Save for Web is no longer fit, what other method is there to export slices in Photoshop? 

      And are there plans for Adobe to completely eliminate Save for Web in the near future?

      R
      raje0D44
      Participant
      June 3, 2021

      Goto Image > Mode > change 32 bits/channel to 8Biits/Channel

      _1977
      _1977
      Participant
      May 17, 2021

      Same here. Been trying to export a GIF for 3 days and keep getting the same error message. I've updated Photoshop and also reset preferences. Hopefully someon will be able to fix this soon as I'm up against a deadline and no idea how to get around this 😞

      wayneg22808803
      wayneg22808803
      Participating Frequently
      May 17, 2021

      Hey! Have you tried reducing the file size? It worked for me.

      ursv76710934
      ursv76710934
      Participant
      April 10, 2021

      Since about a month I have the same issue with PS CC 2021 on Windows 10 (64). Most actual versions of PS and Win 10 installed. I run PS in German and the error says "Der Vorgang konnte nicht abgeschlossen werden".

      The function "Export as ..." is no option as it will not be recorded in a macro.

      Please fix asap!

      phantogram
      phantogram
      Participant
      October 22, 2020

      I have the same problem Running most current version of Photoshop and up to date OSx 10.15.7 Catalina.

      Restarting does not work.  No stange characters in filename.  I tried reducing file size.  This is ridiculous...  do I really have to download and install the free software GIMP because the Adobe software I pay for cant do this basic function!?  Adobe get your act together. 

        2
        2064597755F9D
        Participant
        November 4, 2020

        I have the same issue as well and my job depends on the Save for Web function. Adobe, please fix this ASAP!

        Derek Cross
        Community Expert
        Derek CrossCommunity Expert
        Community Expert
        November 4, 2020

        Although you can use the Save for Web (Legacy) under File > Export, the feature has been deprecated and has been replaced by File > Export > Export As ...

         

          Mohit Goyal
          Community Manager
          Mohit GoyalCommunity Manager
          Community Manager
          June 2, 2020

          Hi there, 

           

          We're sorry for the Save for Web error. Which Photoshop version do you have installed? Check out the following troubleshooting article and try the offered suggestions: https://helpx.adobe.com/in/photoshop/kb/photoshop-and-macos-catalina.html#AdobeSaveforWebError

           

          Let us know if that helps.

          Thanks,

          Mohit

          L
          laurene84532644
          Participant
          June 24, 2020

          Hello,

           

          I have also received the same Save for Web Error a handful of times with Photoshop 21.2.

           

          My file is saved at 72dpi; and I get this when slicing and saving for web. I've tried quitting out of photoshop and restarting my iMac.

            Derek Cross
            Community Expert
            Derek CrossCommunity Expert
            Community Expert
            May 18, 2020

            Regarding File > Export > Export As ...

            In the subsequent dialogue box there's a Format drop-down menu and you can select a number of formats, including GIF.

             

             

              wayneg22808803
              wayneg22808803
              Participating Frequently
              May 18, 2020

              I just tried it this way. It saves the gif as a static image. What am I missing? 

              D
              Community Expert
              DaveJCummingsCommunity Expert
              Community Expert
              May 18, 2020

              Did you convert the layers into animation frames? 

               

              Derek Cross
              Community Expert
              Derek CrossCommunity Expert
              Community Expert
              May 18, 2020

              If you have an application corruption I suggest you reset your Photoshop preferences under the General tab in Photoshop preferences.

              Although you can use the Save for Web, the feature has been deprecated and has  been replaced by File > Export > Export As ...

                wayneg22808803
                wayneg22808803
                Participating Frequently
                May 18, 2020

                How do I save a gif using Export As?

                Charu Rajput
                Community Expert
                Charu RajputCommunity Expert
                Community Expert
                May 18, 2020

                Hi,

                Are you not able to use the the feature "Export -> Save for Web (Legacy)..." feature ? See screenshot for the reference

                 

                 

                Best regards
                Charu Rajput
                Community Expert
                Charu RajputCommunity Expert
                Community Expert
                May 18, 2020

                Hi,

                Could you please provide more information about this. Please share the error message what you are getting when you are trying to do "Save for Web". This will help us to look into the issues. 

                 

                 

                Best regards
                wayneg22808803
                wayneg22808803
                Participating Frequently
                May 18, 2020

                I am trying to save a gif using the save for web feature. 

                 

                Nancy OShea
                Community Expert
                Nancy OSheaCommunity Expert
                Community Expert
                May 19, 2020

                I assume you mean you want to save an animated GIF (not static GIF) with legacy Save for Web. 

                First, reduce file size by bringing height and width down to something under 500 x 500px.

                Next, reduce the number of frames in your animation and loop it.

                Assuming your machine has enough available memory for the job, it should work.

                 

                 

                Nancy O'Shea— Product User & Community Expert
                wayneg22808803
                wayneg22808803
                Participating Frequently
                May 17, 2020

                Me too! I need help!

                  Terms & ConditionsAccessibility statement
                  Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices